Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

problems with EOL phone

Greetings one and all, was browsing the net trying to get some answers and was wondering if anyone could be of assistance.

we recently bought a  4402  WLAN controller and for the most everything is workig the way it should, however we now have the need to connect 2 7920 wireless phones to the network.  i have created and tested the WLAN instance and can connect to it with a laptop with no issues, hwever when i try to connect the phone to the same SSID it doesn't work.  the phone has been stuck on Authenticating with AP for a few days now.  i'm figuring it something minor that i'm missing but have no idea where to start looking.  while searching i found a thread that mentioned the software and USB cable for the phones but from what i'm being told the phones did not come with any software so i don't have the easy option.  any assistance on this matter would be greatly appreciated.  thanks in advance


Re: problems with EOL phone

If you dont have the cable or cant connect the phone to an SSID you can't program it.

__________________________________________________________________________________________ "Satisfaction does not come from knowing the solution, it comes from knowing why." - Rosalind Franklin ___________________________________________________________
New Member

Re: problems with EOL phone

thanks for the response, i managed to resolve the issue, the problem turned out to be the initial profile. the key was incorrect, after i wiped it and redid a new network profile i was able to connect to as access point.