Cisco Support Community

Wireless LAN Controller (WLC) Password Recovery Video


Community Member

Its really a nice and helpful video. I wanted to know does the proceedure remain the same for the WiSM installed in the 6500 also.

Hi Yusuf,

Thanks a lot for the comments. The procedure to recover password on WiSM is documented at

Hope it helps.

Community Member

Do you know what the default login is for the 3700 ISE-NAM? It says admin and password default but I can't can't get on with this.

Community Member

3800 sorry

Community Member

Can anyone confirm if this process leaves all other config (and other user accounts) intact?

You can also view the same video from Rajesh on CSC youtube channel as well:

Community Member


I need to recovery 5508 Wireless controller password. Can someone here from Cisco community can help me by sending me the steps to recovery to recover password and username PLEASE.



Thank you

Hall of Fame Super Silver

You would have to factory default the unit. If you have smnp configured and prime infrastructure, you could create a new admin user.  Other than that, there is no password recovery.


Community Member

This video was very helpful. thank you for the upload! I was able to restore my WLC controller password.

Community Member

After the reboot when i type Restore-Password hit enter, my WLC just goes to password as next prompt.  Not asked username;

Any other way password recovery for this model ?

Pls advice

Community Member

Enter the new password you created after you reboot the device.

I followed the attached video and it worked for my 5508 WLC.  Look like you are using updated IOS for your WLC.

what is the model number?

Community Member