First off, I have to say I am EXTREMELY dissatisfied with Cisco's supposed support. I just bought this device and it is not connecting. I did the usual google searches and nothing helps. I watched the Tech Talk videos and followed the directions with no luck.
I called support since I literally received it today only to be told to go piss up a rope since I bought the device from a 3rd party (Amazon).
The issue I have is basically in the subject line. I added the MAC address to the LOCAL MAC address ALLOWLIST on the CB150AX and saved my config.
I plugged the extender in about 5 ft away from the AP.
It boots up and eventually goes into the Red, Green, Black cycle.
I have factory reset the extender with the same results.
I see there are a couple ports on the side but have no idea how to access them. If someone can direct me where I can download the user manual for this thing, I'd appreciate it. Better yet, if someone can tell me how/where to upgrade the firmware on the extender, I have a feeling it would really help.
If I can't get this working, i'll just send it back and give it a 1 star review on Amazon.
I'm an IT professional with 30 years experience and I work in the vendor support world. I find it extremely frustrating that Cisco can just blow people off like this because they are the 800 lbs gorilla. That's horrible customer service. I even asked if I could buy a support incident and was rejected. Just sad.
