08-28-2017 11:45 AM - edited 03-01-2019 03:18 PM
We have this A9K-RSP880-SE booted in the ASR-9006-AC-V2 router and it produces the below errors.
IOS Version is 5.3.4
Let me know if you have any recommendations.
Thank you
RP/0/RSP0/CPU0:Aug 28 11:25:43.386 : dumper[58]: %OS-DUMPER-4-SIGSEGV : Thread 2 received SIGSEGV - Segmentation Fault
RP/0/RSP0/CPU0:Aug 28 11:25:43.386 : dumper[58]: %OS-DUMPER-4-SIGSEGV_INFO : Accessed BadAddr 0xffffffff at PC 0xb879153. Signal code 2 - SEGV_ACCERR. No permission.
RP/0/RSP0/CPU0:Aug 28 11:25:43.386 : dumper[58]: %OS-DUMPER-4-CRASH_INFO : Crashed pid = 213120 (pkg/bin/spm_server)
RP/0/RSP0/CPU0:Aug 28 11:25:44.927 : dumper[58]: %OS-DUMPER-4-SIGSEGV : Thread 2 received SIGSEGV - Segmentation Fault
RP/0/RSP0/CPU0:Aug 28 11:25:44.927 : dumper[58]: %OS-DUMPER-4-SIGSEGV_INFO : Accessed BadAddr 0xffffffff at PC 0xb879153. Signal code 2 - SEGV_ACCERR. No permission.
RP/0/RSP0/CPU0:Aug 28 11:25:44.927 : dumper[58]: %OS-DUMPER-4-CRASH_INFO : Crashed pid = 561280 (pkg/bin/spm_server)
RP/0/RSP0/CPU0:Aug 28 11:25:46.449 : dumper[58]: %OS-DUMPER-4-SIGSEGV : Thread 2 received SIGSEGV - Segmentation Fault
RP/0/RSP0/CPU0:Aug 28 11:25:46.449 : dumper[58]: %OS-DUMPER-4-SIGSEGV_INFO : Accessed BadAddr 0xffffffff at PC 0xb879153. Signal code 2 - SEGV_ACCERR. No permission.
RP/0/RSP0/CPU0:Aug 28 11:25:46.449 : dumper[58]: %OS-DUMPER-4-CRASH_INFO : Crashed pid = 569472 (pkg/bin/spm_server)
RP/0/RSP0/CPU0:Aug 28 11:25:47.968 : dumper[58]: %OS-DUMPER-4-SIGSEGV : Thread 2 received SIGSEGV - Segmentation Fault
RP/0/RSP0/CPU0:Aug 28 11:25:47.968 : dumper[58]: %OS-DUMPER-4-SIGSEGV_INFO : Accessed BadAddr 0xffffffff at PC 0xb879153. Signal code 2 - SEGV_ACCERR. No permission.
RP/0/RSP0/CPU0:Aug 28 11:25:47.968 : dumper[58]: %OS-DUMPER-4-CRASH_INFO : Crashed pid = 573568 (pkg/bin/spm_server)
RP/0/RSP0/CPU0:Aug 28 11:25:49.487 : dumper[58]: %OS-DUMPER-4-SIGSEGV : Thread 2 received SIGSEGV - Segmentation Fault
RP/0/RSP0/CPU0:Aug 28 11:25:49.487 : dumper[58]: %OS-DUMPER-4-SIGSEGV_INFO : Accessed BadAddr 0xffffffff at PC 0xb879153. Signal code 2 - SEGV_ACCERR. No permission.
RP/0/RSP0/CPU0:Aug 28 11:25:49.487 : dumper[58]: %OS-DUMPER-4-CRASH_INFO : Crashed pid = 577664 (pkg/bin/spm_server)
RP/0/RSP0/CPU0:Aug 28 11:25:49.932 : sysmgr[95]: %OS-SYSMGR-3-ERROR : spm_server(1) (jid 400) exited, will be respawned with a delay (slow-restart)
RP/0/RSP0/CPU0:Aug 28 11:25:49.933 : sysmgr[95]: %OS-SYSMGR-3-ERROR : spm_server(400) (fail count 5) will be respawned in 120 seconds
Solved! Go to Solution.
08-29-2017 08:19 AM
Hi,
It looks like you are hitting CSCva55335. Fixed from IOS-XR 6.1.2 onwards.
According to the doc, the workaround is to erase the nvram as follows:
erase nvram:
OR
erase nvram: format
In case you omit the "format" keyword, the issue might reoccur after reloading.
Cheers.
08-29-2017 06:43 AM
08-29-2017 08:19 AM
Hi,
It looks like you are hitting CSCva55335. Fixed from IOS-XR 6.1.2 onwards.
According to the doc, the workaround is to erase the nvram as follows:
erase nvram:
OR
erase nvram: format
In case you omit the "format" keyword, the issue might reoccur after reloading.
Cheers.
08-29-2017 11:31 PM
Thank you for your recommendation.
Doing the "erase nvram: format" command solved this problem while running Verson 5.3.4
Also, we have subsequesntly upgraded to Version 6.1.4 and the problem has disappeared
08-30-2017 02:07 AM
I am glad to hear that.
Cheers.
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