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Community Member

CSM2.0 - SMU download fails

Was so happy to see SMU download capability existing in CSM2.0.

However when I enter my CCO credentials, the download starts and then reports "Get download URL failed".

My CCO account is valid, the download directory exists, no web proxy involved.

Curious if any one else is seeing this or is it just me?

 

 

 

Everyone's tags (1)
10 REPLIES
Cisco Employee

Are you using windows or mac?

Are you using windows or mac? can you send me your email or private message? I can help you sort it out, i hope you have accepted the Cisco user agreement (legal paper work).

 

Eddie.

Community Member

To close this out, I should

To close this out, I should be all set.

I hadn't realized that accepting the agreement through CSM dialog resulted in an email that linked back to CCO to fully accept the agreement. 

Community Member

I did not see that message

I did not see that message come back to me!

--Tim

Community Member

I was perhaps being too eager

I was perhaps being too eager to get to the downloads through CSM and overlooked a message that I was to see a followup email to confirm.

In any event, it looks like the CCO acceptance page is generic to all users. Try going to:

http://software.cisco.com/download/eula.html

 

 

Community Member

I'm having a similar problem

I'm having a similar problem on both my MAC and my Windows server.  Once the Download is initiated, it just spins and spins (always stays at 0%).  I never get prompted for a EULA Acceptance.  Even going directly to the site doesn't help. 

 

 

Cisco Employee

Do you happen to use a

Do you happen to use a complex password with funny characters? If so, can you try something simpler with letters and numbers for a test? Make sure it works on web cco, then try on CSM. let me know what you come up with.

Community Member

The website works fine for

The website works fine for downloading stuff..  I'll try changing my password.

Community Member

I changed it to a very simple

I changed it to a very simple password.  It still just sits at 0%.  I had a collegue try it and I noticed that changing usernames (to his, and then back to mine) prompt for the EULA, however in both cases the transfer still sits at 0% and never downloads even the smallest file.

Cisco Employee
Community Member

Yes it is.

Yes it is.

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