CSM2.0 - SMU download fails

[Garry Peirce]

Was so happy to see SMU download capability existing in CSM2.0.

However when I enter my CCO credentials, the download starts and then reports "Get download URL failed".

My CCO account is valid, the download directory exists, no web proxy involved.

Curious if any one else is seeing this or is it just me?

[Eddie Chami]

Are you using windows or mac? can you send me your email or private message? I can help you sort it out, i hope you have accepted the Cisco user agreement (legal paper work).

Eddie.

[Garry Peirce]

To close this out, I should be all set.

I hadn't realized that accepting the agreement through CSM dialog resulted in an email that linked back to CCO to fully accept the agreement. 

[tgimmel-metro]

I did not see that message come back to me!

--Tim

[Garry Peirce]

I was perhaps being too eager to get to the downloads through CSM and overlooked a message that I was to see a followup email to confirm.

In any event, it looks like the CCO acceptance page is generic to all users. Try going to:

http://software.cisco.com/download/eula.html

[JOHN EAST]

I'm having a similar problem on both my MAC and my Windows server.  Once the Download is initiated, it just spins and spins (always stays at 0%).  I never get prompted for a EULA Acceptance.  Even going directly to the site doesn't help. 

[Eddie Chami]

Do you happen to use a complex password with funny characters? If so, can you try something simpler with letters and numbers for a test? Make sure it works on web cco, then try on CSM. let me know what you come up with.

[JOHN EAST]

The website works fine for downloading stuff..  I'll try changing my password.

[JOHN EAST]

I changed it to a very simple password.  It still just sits at 0%.  I had a collegue try it and I noticed that changing usernames (to his, and then back to mine) prompt for the EULA, however in both cases the transfer still sits at 0% and never downloads even the smallest file.

[Eddie Chami]

is jeast@teklinks.com your correct email address? We can take this offline i'll setup a webex and work with you on it. Please confirm the address.

[JOHN EAST]

Yes it is.