There's a mobile version of our website.
When I try to delete a Unity voicemail account, following messages appear:
This has not happened before. Suspect user was initally set up differently from other users as have no problem deleting voicemail of others.
Any help you can offer would greatly be appreciated.
There's a table on the platform side (CUCM) that maps the end user to a UC user. It sounds like the user may have been deleted from CUCM, but UC still has record of it, so now UC has the orphaned user with no mapping anymore on CUCM, so its likely failing to match up with the CUCM mapping, thus failing.
From CUCM, or the CUCMBE box CLI to confirm that the entry is in fact gone:
run sql select userid, pkid from enduser where userid = 'hytchang'
Likely to be 0 results, which is fine. We'll now have to then manually remove the user from UC. It's a two step process.
From UC or CUCMBE box box CLI first you will need to find the ObjectId for the user that you want to remove:
run cuc dbquery unitydirdb SELECT ObjectId from vw_User WHERE Alias = 'hytchang'
And then you will want to delete that user as such:
run cuc dbquery unitydirdb EXECUTE PROCEDURE csp_UserDelete (pObjectId = 'full objectid that was returned from above query')
Hope that helps,
Login to share your discussion activity with your friends on Facebook. You can control what you share and turn off sharing anytime.
Your Facebook friends can now see that you have started this discussion
Your Facebook friends can now see that you have commented on this discussion
Your Facebook friends can now see that you have read this discussion