recording message does'nt work when change default language on Unity Connection 8.5

[jerome.gimbert]

Hi all,

I install the French locale installer on Unity Connection 8.5. When i turn the default language in generals settings, i'm unable to leave a message, the system said it can't treat the action.

Help Me please!

[A.M.Mahesh Babu]

Hi Jerome,

Please check if the version of the locale you have installed is compatible with UC 8.5

Check out this defect

CSCtq97240

Incorrect locale version cause VM outage

Symptom:

Unity connection 8.5.1 installed with locales may experience the following issues

1.When users try to leave message ,they get the fail safe message

2.Sometimes they are able to leave message , message doesnt get delivered

Conditions:

When Locale version ES 24 is installed on UC 8.5(1) [ ES 16/SU1] or less

Workaround:

please downgrade the locale version to ES 16  or use US English language

Locale ES 24 is meant only for UC 8.5(1)ES17 or later.

I am pretty sure you are hitting this