Cisco DX650 CUCM registeration

[Karan Kapoor]

Hi

I'm facing an issue of Cisco DX 650 registertion with cucm 8.6
Please suggest

[Saurabh Gupta]

Hi Karan,

What is the error message you get ? Could you pull the RTMT logs and share ?

Cisco recommends to register DX 650 with UCM 9.0 .

It would also come more powerful with upcoming UCM 10.0.

Thanks,

Saurabh

[aborodai]

Hi Karan,

Have you upload fresh .cop file to your CUCM?

I recommend you to raise TAC case instead of posting logs here.

Best Regards,

Artem Borodai

[Karan Kapoor]

Hi Artem

yes that would be good. BTW i already uploaded the .cop file and still its not working.

Thanks

Karan Kapoor

[Marius Nedregaard]

What are you trying to register the DX as?

//Marius

[Lamar Demby]

I may be way off here, but does the phone have a DN associated?  At least with my nubie experiences with SIP phones, they do not register properly until I associate a DN.

[Karan Kapoor]

Hi Lamar

Yes i associate 1 DN to it

Regards

Karan

[Karan Kapoor]

Hi

It's working now

Regards

Karan Kapoor

[Jeremy Justin]

Is there a COP file that contains the DX650 and Jabber for iPad or will I need two separate COP files?

Thanks in advance...

[stevenholzem]

Karan,

What did you do to fix the issue? I have the same phone with the same issue.

CUCM 9.1(1)

COP file loaded

TFTP restarted

DN assigned

"Phone Features Unavailable"

thanks

Steven

[Karan Kapoor]

Steven

In order to resolve this issue first you need to upload the cop file then you have to restart the entire system ( CUCM) also cluster if you have. Once its restarted the phone will be registered.

As this is the new cop file and new system restart is must. try this and let me if you face any issue but it should be resolve.

Thanks

karan

[stevenholzem]

Karan,

The reboot was the missing piece by me. Thank you for your help.

Regards,

Steven

[Karan Kapoor]

Steven

Great

[caimanhuang]

CUCM:8.6.1.10000-43

http://www.cisco.com/en/US/docs/voice_ip_comm/cdce/dx600/rel_notes/10_0_1/DX60_BK_REDB6417_00_release-notes-for-cisco-desktop_chapter_00.html

As described:

CUCM-8.6(2) use devicepack cmterm-devicepack8.6.2.xxxxx.cop

CMCM-8.5(1) use devicepack cmterm-devicepack8.5.1.xxxxx.cop

If do not upgrade the CUCM, How to support Dx650?

Thanks.

[Karan Kapoor]

Hi Chao

You can download 8.6.1 device pack from cisco.com and try with that. It should work if now i'm worried you have to upgrade it to 6.6.2

Thanks