Hi, Been scrathing my head for a while over this. The "presence" command is missing when I try and enable it on this 881V router running CME 10.5. I can get the BLF to appear on my SIP phones, but can't enable the service so it doesn't work. Can't ...

Hi, Our customer wants to report on how many calls were presented to different queues over 4 different time periods (early morning, day, early afternoon, and late afternoon). However, they want this at a monthly level. ie How many total calls were p...

Hi all, Working on a script where I collect a reference number from the caller and store it in a String variable. Then, I push that string to Call.PeripheralVariable1, and display that to the agent using the Set Enterprise Call Info step. When the ...

Hi,I have recently built two IM & Presence 9.1 servers (Pub and Sub) for a customer, but am having issues when I try and backup. The Pub backs up fine, but I receive the following errors for the Sub:"Unable to contact server. Master or Local Agent co...

Hi all,I've been chasing my tail for a while now trying to get SIP URI dialling from the Windows Jabber client to work. Just wanted to confirm that what I'm trying to do isn't a pipe dream.I have a client that wants to be able to dial from the Jabber...