We are moving to a new Call Center Platform. I need to remove our entire UCCX cluster. Is there a procedure to corectly remove the cluster? System version: 10.6.1.11002-15.

We have a remote worker with Fortinet firewall and a Cisco 7821with an active load sip78XX.11-7-1-17 over and Expressway server to CUCM 10.5.2. The phone will register fine but when we try and log into extension mobility we get error message "file no...

I need to configure a 7821 for a remote worker through a Sonic firewall to an Expressway server. Do I have to configure anything on the Phone prior to connect it to the firewall? How does the phone route to the expressway server from the firewall/VPN...

We have about 300 locations each has a hunt pilot- If no one answers thea phone the Forward No Answer is a voice mail box. Is there a report I can run that tells me what the number of the voice mail box is? I really don't want to go through 300 hunt...

I have an issue on a fax server connected to a 1035 brooktrout modem card.When the user dials an outside line beginning 9 952 XXXX the modem dials an insideline 1952X. This only happens with 9 952 number.What debug can I use on the vg224 to give me t...