abandoned call to agent timer

We have many calls consider as abandoned due to caller hang-up, how I can make the calls consider abandoned if ring on agent more than 10sec, and if the calls ring on agent less than 10sec not consider as abandoned, because many calls hang-up after r...

Wireless IOSxe Client Ioslation and multicast

Hey everyone,Questions - on a guest WLAN I have client isolation enabled via the Peer to Peer blocking action to drop.  I can see it blocks peer to peer unicast traffic, however multicast traffic between peers still flows.  I can limit the mdns messa...

uccx - CUIC 12.5.1 - Repors: Chart with abandoned call total

Hello world,I am working on creating a custom report based on the stock reports available for our call center. We would like to total the abandoned call  for each day, sorted by the hour of the day. I cannot seem to create a report that only shows th...

ISE 3.2 Repeat Count Details

Hi,on ISE 2.4 in the live logs pages the report that one got clicking on the repeat counter was very useful because the endpoints were sorted by repeat counters. So it was very easy to find the endpoints with high repeated counters.With ISE 3.2 the r...

NSO 6.2 Python API: Potential Bug in DataCallbacks register Method

Hello Cisco Community,I've encountered what appears to be a bug in the DataCallbacks class implementation, specifically within the register method that is responsible for ensuring a data handler implements required methods. I would appreciate some gu...

Providing value to the parameter in yaml through CLI

Hi Team, This is the format of my yaml file: testbed:    name:    servers:    password:    custom:        version: "10.3.4" Instead of providing the value to the version manually in the yaml, I want to provide this value with the CLI I am using for e...

Allow ISE captive portal DNS entry on outside DNS.

Hello,We are having ISE for EAP/TACACS authentication and, hosted internally in our datacenter.Now we have configured BYOD captive portal that tied to AZURE SAML authentication, the current captive portal redirect URL from ISE has prepended the node ...

ASR1001-X Thruput only 750 meg Interfaces10G both sides -Circuit 10G

We have a Cisco ASR1001-X and it can only pass 750 megs of traffic thru it on a 10 Gig circuit. I looked at licensing levels and they seem correct. Anyone have any ideas of what I can look at? Both Lan and Wan interfaces are 10 gig and Wan is using S...

Site-to-Site IPSec with VTI - Initial delay up to 60 seconds

Hello,I have an IKEv2 Site-to-Site IPSec tunnel (VTI with static routing) between ASA firewall and 2 stateless HA routers configured with HSRP (IPSec end point is HSRP VIP hosted on the HSRP active router).Despite the fact it is not stateful (not sup...

Clarifications needed on two specific points about a VLAN article

Hello Cisco Community,May you please take a look at these two sections, and share your thoughts?VLANs are cost-effective, because workstations on VLANs communicate with one another through VLAN switches and don’t require routers unless they are sendi...

Secure Client 5.1.1.42 with NAM and tethering to iPhone iOS 17.2.1

We have tried upgrading from Cisco AnyConnect 4.10.07073 to Secure Client 5.1.1.42 with NAM connecting to wired and wireless networks.After the upgrade NAM fails to acquire the IP address from the phone.Connecting to enterprise EAP SSIDs and other us...

I acquired 2 aps cisco 9120ax from one soon to the next, it does not g

CDP/LLDP Neigbor Details

Hi Team, Two switches are connected to each and that link is a trunk port between those two switches, The challenge is on one switch when I perform cdp/lldp neigbor detail I can see the other switch which is connected to it but funny thing when I pin...