Aaron Harrison

Member Since: May 14, 2003

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Aaron Harrison commented on UCCX how can you set a script to match first 4 or 5 digits of a caller id in Contact Center 1 week ago

Glad it was useful! If it helps, please rate it :-)

Aaron Harrison commented on UCCX 10.6 - CSQ Activity Report by Interval / Monthly in Contact Center 3 weeks ago

Hi Simpler - no... but easier in the long run yes... Basically you'd have to create a custom report...

Aaron Harrison commented on Unity connection Backup fails and can't be canceled in Unified Communications Applications 1 month ago

Good to hear, if it's useful please rate the post ;-)

Aaron Harrison commented on User group/role for CUCM CLI access? in IP Telephony 2 months ago

Hi User accounts for CLI access are in a seperate DB. To create them, do it from the CLI: set...

Aaron Harrison commented on CDR DETAIL ON MEDIA INFORMATION in IP Telephony 2 months ago

hi In your CDR load settings in CAR, uncheck 'CDR only' - this allows CMRs to be loaded also. It's...

Aaron Harrison commented on Consult Call Transfer in CCX in Contact Center 2 months ago

Hi Caller ID should be seen: - When the person in the hunt group answers the call (regardless of...

Aaron Harrison commented on UCCX 10.6 Script - Can I kick off a script without dialing a trigger in Contact Center 2 months ago

Hi It would depend on the product... but to be honest, writing a small script that would check the...

Aaron Harrison commented on Consult Call Transfer in CCX in Contact Center 2 months ago

Hi No - if you release the call (call redirect, rather than call consult) you'll see the real...

Aaron Harrison commented on UCCX 10.6 Script - Can I kick off a script without dialing a trigger in Contact Center 2 months ago

Hi Sometimes you find yourself using a cutlery as a screwdriver.... it can work, but you are better...

Aaron Harrison commented on UCCX 8.5 Custom reports and stored procedures - step by step guide in Contact Center 2 months ago

Hi IME that bug affects all reports that are run after the 9th September 2016. If you run the same...

Aaron Harrison commented on Silent monitoring listening from IP phone? in Contact Center 2 months ago

Hey So... with CAD, you have the option to do monitoring/recording via a network SPAN session. This...

Aaron Harrison commented on Can we use same extension number for FAX and IP Phone, E1 trunk setup in IP Telephony 2 months ago

I remember that thing (+5). I tried to forget... Aaron

Aaron Harrison commented on CUCCX 8.0.x and agent/skill report in Contact Center 2 months ago

Hi Not from the CLI AFAIK. Nothing to stop you building a report in CUIC/HRC or just querying the...

Aaron Harrison commented on UCCX 8.5 Custom reports and stored procedures - step by step guide in Contact Center 2 months ago

You'd need to provide more detail on that error.

Aaron Harrison commented on Can we use same extension number for FAX and IP Phone, E1 trunk setup in IP Telephony 3 months ago

You can share a DN between a fax (analog) port and an IP phone if the analog port is registered via...

Aaron Harrison commented on UCCX 8.5 Custom reports and stored procedures - step by step guide in Contact Center 3 months ago

Hi Step by step: 1-Create a new procedure (whether from scratch, or based on an existing procedure...

Aaron Harrison commented on How to fileter Contact service queue activity report with specific day in Contact Center 3 months ago

Hi The best way is to look at the existing reports - building display templates with CUIC is simple...

Aaron Harrison commented on How to fileter Contact service queue activity report with specific day in Contact Center 3 months ago

Hi You can manually run it for each Monday by specifying the date as an 'absolute date', then merge...

Aaron Harrison commented on Cisco CUIC NFR Standalone setup in Contact Center 3 months ago

Hi 1) You should start your own thread. 2) It's probably your server name that is incorrect:...

Aaron Harrison commented on Accountant in IP Telephony 3 months ago

If you mean 'speaker' as in not using a headset, but using your laptop's built-in speaker and mic...

Aaron Harrison commented on UCCX script variable Deletion in Contact Center 3 months ago

If I'm cleaning up variables, I tend to just rename them by adding an X at the start or end. Then...

Aaron Harrison commented on UCCx: Triggered Applications and Default Scripts in Contact Center 4 months ago

Hi I've not really used the default script thing much. However I would suggest that the size of...

Aaron Harrison commented on CUIC 11.5 Dashboards in Contact Center 4 months ago

Hi Cameron CUIC is aimed at desktop side reporting really - not for display on large screens as you...

Aaron Harrison commented on CUCM HA Configuration. in Contact Center 5 months ago

Hi Q1: the GW will sequentially try each dial-peer that matches a certain destination. You can set...

Aaron Harrison commented on CCX Data Does not Match up? in Contact Center 5 months ago

Hi So your wallboard probably shows calls presented to a queue - i.e. a call comes in, goes to a...

Aaron Harrison commented on CUCM HA Configuration. in Contact Center 5 months ago

Hi You would use SCCP on IOS for things like FXS ports or transcoder/conferencing registration. For...

Aaron Harrison commented on UCCX upgrade using PUT in Contact Center 6 months ago

What part numbers did you order?

Aaron Harrison commented on UCCX 11.x prompt files not loaded during installation in Contact Center 6 months ago

For reference, here are some lists of the system prompts that you can use. They are present, just...

Aaron Harrison commented on CUIC Reports creation in Contact Center 8 months ago

Hi Clicking the 'show errors' button near the database error will give you more clues as to the...

Aaron Harrison commented on Cisco UC Wallboard in Contact Center 8 months ago

Hi James Usually with these systems, the wallboard system is configured to connect via ODBC to one...

Aaron Harrison commented on IP Communicator Softphone in Cisco.com Idea Center 8 months ago

It's not something I've seen specifically but it is a Windows app - I would: - Try running it with...

Aaron Harrison commented on IP phone ON HOOK light in IP Telephony 8 months ago

Erm... that's the voicemail notification light. 

Aaron Harrison commented on UCCX 10.6 Not Ready - mixed mode in Contact Center 8 months ago

Hi No... it would defeat the point of the 'ready' state.  The best ways to deal with this are: -...

Aaron Harrison commented on UCCX / Finesse in Contact Center 8 months ago

Hi  I'm pretty sure the agent needs to log out and in again for the new team assignment to take...

Aaron Harrison commented on calculate time in uccx script in Contact Center 8 months ago

Hi Just after your accept step, use a set step to set a 'Date' var named StartTime to D[now] At '...

Aaron Harrison commented on UCCX 10.6 DNIS in Contact Center 9 months ago

Hi So in CUCM, your triggers are 4081 and 4082, these are CTI Route Points. What are your 1905 and...

Aaron Harrison commented on date or day of week for start of campaign in Contact Center 9 months ago

Hi You can use the REST config API to enable/disable campaigns or create them completely. This way...

Aaron Harrison commented on Compare db against cli or call variable in Contact Center 9 months ago

Hi Your scenario is not clear at all. Perhaps you can provide the SQL queries you are using  in...

Aaron Harrison commented on DX650 - outbound call fast busy tone / 400 Bad Request in IP Telephony 9 months ago

Hi Might be worth comparing an outbound DX call to a standard VOIP endpoint call. It's probably...

Aaron Harrison commented on uccx script/cad question in Contact Center 9 months ago

Hi In your script, set an enterprise data variable to 'Validated Customer' or something like that,...

Aaron Harrison commented on UCCX Patch upgrade from 9.0.2.11001 to 9.0.2 SU3 in Contact Center 9 months ago

Hi 1) No idea whether it's fixed. Do you have a bug ID for this issue? Why have you chosen 9.0.2SU3...

Aaron Harrison commented on safe to revert from a cucm snapshot on ucs? in IP Telephony 9 months ago

Hi VMware 101: 'delete' a snapshot means delete that point-in-time as a place you can go back to....

Aaron Harrison commented on UCCX - max number of executed steps in Queue loop in Contact Center 10 months ago

Nice to hear from you Anthony! I'd definitely agree that loops can be bad, and that it's totally up...

Aaron Harrison commented on Jtapi Installation Error at Cisco QM service setup in Contact Center 11 months ago

What is 10.50.1.35 as listed in the error? Where have you entered that?

Aaron Harrison commented on CUIC Call Custom Var Report in Contact Center 11 months ago

Hi You can't fix it... because it's not broken ;-) The second call is the second call to the system...

Aaron Harrison commented on Jtapi Installation Error at Cisco QM service setup in Contact Center 11 months ago

Hi QM CTI is a service on the UCCX cluster - not on the CUCM servers. Specify your two CCX servers...

Aaron Harrison commented on cucm 8.5 bulk edit extension numbers. in IP Telephony 11 months ago

Hi I can certainly make something available for you on that basis if you like. PM me if interested...

Aaron Harrison commented on CUIC Call Custom Variable report in Contact Center 11 months ago

No problem :-)

Aaron Harrison commented on CUIC Call Custom Variable report in Contact Center 11 months ago

Try setting the filtering on CustomVariable1 only - some reports only support one filter at a time...

Bio

An experienced consultant and engineer with over 10 years of experience of design, deployment and troubleshooting of a wide range of networking and server technologies.

CCIE-Voice Certified, along with an extensive list of other Cisco, Microsoft, Citrix and other vendor accreditations.

Strengths include:

- Detailed knowledge of many technical areas from networks through
- server, infrastructure, application and software development levels
- Troubleshooting and analysis of complex issues
- Detailed design and change assessment
- A consistent record of timely and successful project delivery
- A capable self-educator, able to independently learn new products and technologies quickly and in detail

Technology Specialities:

- The Cisco Unified Communications suite, particularly Cisco UCM and Cisco UCCX from design, deployment, support and development perspectives. Also extensive experience with Cisco Presence/IM&P and Jabber, Unity and Unity Connection messaging systems.
- Custom Contact Centre Reporting (SQL, Crystal Reports development)
- Strong network and network protocol understanding
- Firewall and Load Balancing solutions
- Microsoft infrastructure
- Tactical Java development

Recent Awards:
- Cisco Designated VIP - IP Telephony 2014
- Cisco Designated VIP - IP Telephony 2013
- Cisco Designated VIP - Contact Centre 2012
- Cisco Designated VIP - IP Telephony 2011

User Badges:
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    10000 points or more
  • Badge.
    Community Spotlight Award

    Member's Choice, May 2015

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    Community Spotlight Award

    Questions Answered, February 2015

  • Badge.
    Cisco Designated VIP

    2016 Contact Center, IP Telephony

  • Badge.
    Cisco Designated VIP

    2014 IP Telephony

  • Badge.
    Cisco Designated VIP

    2013 IP Telephony

  • Badge.
    Cisco Designated VIP

    2012 Contact Center

  • Badge.
    Cisco Designated VIP

    2011 IP Telephony

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