Aaron Harrison

Member Since: May 14, 2003

English
Aaron Harrison's Activity on Cisco Support Community
Currently displaying 50 results

Aaron Harrison has commented on outbound CallerID + CME

2 days 34 min ago
Hi So.. Calling Party Number i = 0x0180, '08452661***' Plan:ISDN, Type:...

Aaron Harrison has commented on outbound CallerID + CME

2 days 4 hours ago
Hi Can you post up your debug isdn q931 showing the outbound call? The format...

Aaron Harrison has commented on Get count of elements in XML file?

1 week 4 hours ago
Hi What you have there is just a call to the underlying Java. It might be that...

Aaron Harrison has commented on Get count of elements in XML file?

2 weeks 2 days ago
Hi Firstly, your XML is invalid. You have </color> in lowercase. ...

Aaron Harrison has commented on Import/export in BAT

2 weeks 2 days ago
Hi Tony Everything in the export should be used in the import... just edit the...

Aaron Harrison has commented on Import/export in BAT

2 weeks 2 days ago
Hi Yeah, just make sure it's there.. basically copy the .rar, take out the...

Aaron Harrison has commented on Import/export in BAT

2 weeks 3 days ago
Hi 1. Yup 2. Yep - just be aware of replacing a string (e.g. 'uk') that might...

Aaron Harrison has commented on UCCX 10.6 Single Queue ANI Based Routing

2 weeks 3 days ago
No problem!! Glad you have it working... Aaron

Aaron Harrison has commented on Import/export in BAT

2 weeks 3 days ago
Hi Yes, you can do this. I've done it a few times. You tend to find that two...

Aaron Harrison has commented on UCCX 10.6 Single Queue ANI Based Routing

2 weeks 6 days ago
Hi If you need agent-based routing... however if you have a lot of area codes...

Aaron Harrison has commented on outbound CallerID + CME

2 weeks 6 days ago
CLIP generally refers to the presentation of CLI inbound - it's something that'...

Aaron Harrison has commented on UCCX Scripts failing to trigger

2 weeks 6 days ago
Hi If a reactive debug doesn't trigger, look at the MIVR logs. file tail...

Aaron Harrison has commented on UCCX 10.6 Single Queue ANI Based Routing

2 weeks 6 days ago
Hi Bill If you are talking routing all calls from a particular set of DNs and...

Aaron Harrison has commented on outbound CallerID + CME

2 weeks 6 days ago
Hi You can advertise any number you like that is present on the circuit...

Aaron Harrison has commented on CUCM 9.x Integration UCCX, Unity, Presence - Change password

2 weeks 6 days ago
Hi It's typically easiest to use AD integrated authentication for this. Other...

Aaron Harrison has commented on Agent Total Calls - cuic report

3 weeks 1 day ago
Are you CCE or CCX? Aaron

Aaron Harrison has commented on Callmanager express 7945 background display?

3 weeks 1 day ago
Hi Isaac That's good to hear! Please remember to rate content on the forums...

Aaron Harrison has commented on Daily System Checks

3 weeks 2 days ago
Just to add to Deepak's list: 7) DRF Backup status (errors should be logged by...

Aaron Harrison has commented on Realtime call detail view

3 weeks 3 days ago
Hi By 'presented to the user' do you mean the agent? If you mean 'display the...

Aaron Harrison has commented on Ask the Expert: Cisco Expressway

3 weeks 3 days ago
Disappointing! But thanks for confirming it's the only option.

Aaron Harrison has commented on Adding at Stored Procedure/Function to UCCX 8.5

3 weeks 3 days ago
Hi If you can view/edit then you are there. Just bear in mind that you can...

Aaron Harrison has commented on Disable missed call feature forward ip phone

3 weeks 3 days ago
Hi Navigate to the DN that is being forwarded to in CCMAdmin, and uncheck the...

Aaron Harrison has commented on CUCM AXL Query Returned Rows

4 weeks 22 hours ago
Can you describe what you are doing in SSIS so far? Do you mean get CUCM to...

Aaron Harrison has commented on Cisco UCS C200

4 weeks 22 hours ago
No problem :-)

Aaron Harrison has commented on Cisco UCS C200

4 weeks 1 day ago
Hi The battery provides power to the controller to allow uncomitted writes to...

Aaron Harrison has commented on Bulk import tar file delete the header file?

4 weeks 1 day ago
hi Check the name of the files after extracing the tar at the command line -...

Aaron Harrison has commented on Ask the Expert: Cisco Expressway

4 weeks 1 day ago
Hi  When deploying MRA with a different internal/external domain (e.g....

Aaron Harrison has commented on UCCX: How to convert User variable to string variable

4 weeks 1 day ago
Hi Use a 'get user info' step using your User variable. This has a list of...

Aaron Harrison has commented on CUCM AXL Query Returned Rows

4 weeks 1 day ago
Hi It's a designed limitation of AXL - the return dataset must be less then a...

Aaron Harrison has commented on Agent Total Calls - cuic report

4 weeks 1 day ago
Hi Have you tried the 'agent call summary' report? Aaron

Aaron Harrison has commented on Information on how to run SQL queries on the CUCM itself please

4 weeks 1 day ago
Milestone1300 - in CCMAdmin, go to Call Routing/Route Plan Report. Select '...

Aaron Harrison has commented on Custom Directory

4 weeks 1 day ago
Ha!... Not sure who you're talking to, but I'm still here, and I...

Aaron Harrison has commented on Information on how to run SQL queries on the CUCM itself please

4 weeks 1 day ago
Hi If you run the query over AXL then it will come back in a format you can...

Aaron Harrison has commented on High CPU on CUIC

4 weeks 1 day ago
Hi I would pull logs from the system, and look for any long-running reports -...

Aaron Harrison has commented on outbound dialer redundancy

4 weeks 1 day ago
Hi You can't... http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/...

Aaron Harrison has commented on CWMS

4 weeks 1 day ago
Hi www.cisco.com/go/software Search for 'webex meetings server' Aaron

Aaron Harrison has commented on UCCX report generation

4 weeks 1 day ago
Hi You can export multiple reports and merge them manually in Excel as you...

Aaron Harrison has commented on UCCX report for call details when call hit the option in the script

4 weeks 1 day ago
Hi 1. There are several reports on CCX that supply this info. One example...

Aaron Harrison has commented on Expansion module inventory report

1 month 23 hours ago
Hi AXL only allows access to configuration information, not 'live'...

Aaron Harrison has commented on UCCX Ldap alert when backups are initiated

1 month 2 weeks ago
Still happening on 10.6... *sigh*.

Aaron Harrison has commented on cucm sending unknown rejected phones warning to solarwinds???

1 month 2 weeks ago
Hi You'll have to scan the CUCM trace logs for this.  Either download...

Aaron Harrison has commented on CCX editor HTTP

1 month 3 weeks ago
Hi CCX is a contact centre platform, primarily designed for getting customers...

Aaron Harrison has commented on CME 8.0 Outbound Call Connect Slow

1 month 3 weeks ago
Timeouts command under telephony-service Aaron

Aaron Harrison has commented on Exporting Phone Contacts -Personal Directory-Personal Address Book CUCM 10.5

1 month 3 weeks ago
Hi Marco Perhaps - they may require some maintenance for 10.x. PM Me. Aaron

Aaron Harrison has commented on how to add contacts to outbound

2 months 2 days ago
Hi You can use the CCX Config API to upload contacts. It's a simple REST API...

Aaron Harrison has commented on uccx call back script on/off

2 months 4 days ago
Hi Options: 1) If the Sups have admin access to CCX, then you can...

Aaron Harrison has commented on Short call in UCCX

2 months 6 days ago
Hi You should be able to see a 'value lists' item in the nav bar in CUIC. That...

Aaron Harrison has commented on UCCX 8.0 License File

2 months 2 weeks ago
Hi Make sure you are providing them the license MAC as seen on 'show status'...

Aaron Harrison has commented on Unable to create Outbound Call Control Group Configuration in Cisco CCX

2 months 2 weeks ago
Hi Outbound port groups are for progressive/predictive outbound dialler modes...

Aaron Harrison has commented on UCCX 11 webchat without socialminer

2 months 2 weeks ago
No problem - please remember to rate useful replies and mark questions '...

Bio

An experienced consultant and engineer with over 10 years of experience of design, deployment and troubleshooting of a wide range of networking and server technologies.

CCIE-Voice Certified, along with an extensive list of other Cisco, Microsoft, Citrix and other vendor accreditations.

Strengths include:

- Detailed knowledge of many technical areas from networks through
- server, infrastructure, application and software development levels
- Troubleshooting and analysis of complex issues
- Detailed design and change assessment
- A consistent record of timely and successful project delivery
- A capable self-educator, able to independently learn new products and technologies quickly and in detail

Technology Specialities:

- The Cisco Unified Communications suite, particularly Cisco UCM and Cisco UCCX from design, deployment, support and development perspectives. Also extensive experience with Cisco Presence/IM&P and Jabber, Unity and Unity Connection messaging systems.
- Custom Contact Centre Reporting (SQL, Crystal Reports development)
- Strong network and network protocol understanding
- Firewall and Load Balancing solutions
- Microsoft infrastructure
- Tactical Java development

Recent Awards:
- Cisco Designated VIP - IP Telephony 2014
- Cisco Designated VIP - IP Telephony 2013
- Cisco Designated VIP - Contact Centre 2012
- Cisco Designated VIP - IP Telephony 2011








  • Cisco Designated VIP

    2016 Contact Center, IP Telephony





  • Community Spotlight Award

    Member's Choice, May 2015





  • Community Spotlight Award

    Questions Answered, February 2015





  • Cisco Designated VIP

    2014 IP Telephony





  • Cisco Designated VIP

    2013 IP Telephony





  • Cisco Designated VIP

    2012 Contact Center





  • Cisco Designated VIP

    2011 IP Telephony









Aaron Harrison's Stats

Points12725
Discussion started 94
Answers marked as Correct 1204
Endorsed 20
Content Rated 242
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