Aaron Harrison

Member Since: May 14, 2003

English
Aaron Harrison's Activity on Cisco Support Community
Currently displaying 50 results

Aaron Harrison has commented on Outbound campaign UCCX 10.5

4 hours 2 min ago
HiTake a look at this http://www.cisco.com/c/en/us/support/docs/customer-...

Aaron Harrison has commented on CMR for CUBE are empty

1 day 4 hours ago
3 years later... and still no statistics from CUBE. 

Aaron Harrison has commented on Banner Messages in the UK

2 days 23 hours ago
It can't hurt - most multi nationals I've worked with have consistent...

Aaron Harrison has commented on Disable Caller ID

6 days 4 hours ago
Try changing that back to 'allowed'.Then add this to your dial-peer...

Aaron Harrison has commented on Creating 13 different Queues with GET DIGIT STRING Parameter

6 days 4 hours ago
HiI would reconsider your design - basically an IVR menu with 13 options is...

Aaron Harrison has commented on CVP IVR vs UCCX IVR

1 week 3 days ago
HiUCCX is a full, standalone contact centre platform (well, standalone but...

Aaron Harrison has commented on Cisco UCCX license

1 week 5 days ago
HiNo - each agent seat (assuming you are on Premium) allows you two CTI ports....

Aaron Harrison has commented on Cisco Unity Call handlers

2 weeks 4 min ago
HiDoes your Unity SIP trunk or voicemail ports have the correct CSS in CUCM?...

Aaron Harrison has commented on Calls dissuaded report on Historical Reports

2 weeks 4 hours ago
Hi Aubert.substring is a string manipulation function that returns a subtring...

Aaron Harrison has commented on CSQ Call Distribution summary change interval time

2 weeks 21 hours ago
No - all versions of UCCX have 'standard' CUIC, regardless of whether...

Aaron Harrison has commented on Calls dissuaded report on Historical Reports

2 weeks 21 hours ago
HiIf you queue a call, it is queued and will then be answered or abandoned. You...

Aaron Harrison has commented on Calls dissuaded report on Historical Reports

2 weeks 2 days ago
How the calls appear in the DB will depend on what you have done with the call...

Aaron Harrison has commented on CUCM 8.6 backup issue

2 weeks 2 days ago
It might help you get an answer if you post the actual errors you see. Post the...

Aaron Harrison has commented on IP Phones Web Access

2 weeks 2 days ago
Have you reset the phones after making the change?Aaron

Aaron Harrison has commented on Calls dissuaded report on Historical Reports

2 weeks 2 days ago
HiI'm not sure what you mean by dissuaded?There is an 'abandoned call...

Aaron Harrison has commented on CSQ Call Distribution summary change interval time

2 weeks 2 days ago
Hi You can create a custom copy of the report in CUIC Premium and supply...

Aaron Harrison has commented on Change PAI number in CUCM SIP trunk

2 weeks 2 days ago
You could look at using a LUA normalization script  on the SIP trunk to...

Aaron Harrison has commented on want to learn uccx scripting

2 weeks 2 days ago
HiA good way is to look at some example scripts, e.g. the script repository on...

Aaron Harrison has commented on Uccx 8.5 DB question

2 weeks 2 days ago
Hi SharonCan you elaborate on what  you are doing and what your problems...

Aaron Harrison has commented on New RU CUCM 10.5 on ucs c210m2

2 weeks 2 days ago
HiYou'll need to google each product's 'compatibility' guides...

Aaron Harrison has commented on How to raise normal user priority after every 5 min in UCCX ?

2 weeks 6 days ago
HiYou would do this for 'normal' users the same way as VIPs, but with...

Aaron Harrison has commented on Assigning Single Agent to Multiple Skill Groups

2 weeks 6 days ago
HiCan you elaborate? Do you want an agent to have multiple skills at the same...

Aaron Harrison has commented on agent email 9.0

2 weeks 6 days ago
What email server are you using?

Aaron Harrison has commented on UCCX Script to write data to file

2 weeks 6 days ago
HiYes, both those are concerns with simple text files.You should consider using...

Aaron Harrison has commented on New RU CUCM 10.5 on ucs c210m2

2 weeks 6 days ago
HiAs I said before - upgrade everything!Pick 'all of the above' on the...

Aaron Harrison has commented on From CAD Check for available agent in PQ before transferring call

2 weeks 6 days ago
There are free wallboard solutions available that can be easily customised for...

Aaron Harrison has commented on Unity Connections - CUCM integrated users

2 weeks 6 days ago
Great - to be fair it is a little more obscure than it should be...

Aaron Harrison has commented on Translation rules not working

2 weeks 6 days ago
Have you tried what I have suggested? Or do you know better?Where do you see...

Aaron Harrison has commented on Translation rules not working

2 weeks 6 days ago
Hi I see this:  *Jul 9 12:09:35.015: ISDN Se0/0/0:15 Q931: RX...

Aaron Harrison has commented on From CAD Check for available agent in PQ before transferring call

2 weeks 6 days ago
HiYou would want to use a wallboard to present that information to the agents....

Aaron Harrison has commented on Translation rules not working

3 weeks 33 min ago
HiYou have translated the 'calling' number rather than the 'called...

Aaron Harrison has commented on UCCX 7 script reject step not working for PSTN call

3 weeks 35 min ago
Done as requested ;-)Aaron

Aaron Harrison has commented on UCCX 7 script reject step not working for PSTN call

3 weeks 1 hour ago
HiIt certainly looks that way - what is the SP? Some have user-driven...

Aaron Harrison has commented on UCCX 7 script reject step not working for PSTN call

3 weeks 2 hours ago
Hi Vin I can see in the debug that the gateway sends out a 'forbidden...

Aaron Harrison has commented on UCCX 7 script reject step not working for PSTN call

3 weeks 3 hours ago
HiCan you do a 'debug CCSIP messages'? ThanksAaron

Aaron Harrison has commented on 8841 not showing presence status

3 weeks 3 hours ago
Thanks Tobias, happy to help :-)

Aaron Harrison has commented on Change Cisco Agent Desktop Color on taskbar when ready or not ready

3 weeks 3 hours ago
HiYes and no!Yes - if you are running Windows XP, the Agent would show  ...

Aaron Harrison has commented on UCCX Historical Report Error

3 weeks 3 hours ago
'no free disk space for sort' suggests you have a disk space issue, or...

Aaron Harrison has commented on Getting Diffie Hellman error when trying to browse to UCCX using Firefox with latest update (39)

3 weeks 3 hours ago
Hi NicholasLooks like it's a firefox 'fix' - they've blocked...

Aaron Harrison has commented on UCCX 7 script reject step not working for PSTN call

3 weeks 3 hours ago
Hi VincentHave you debugged the call on the gateway? If so post up what...

Aaron Harrison has commented on SQL Query to see all skills listed per active script?

3 weeks 4 hours ago
HiWhat product? CCX? CCE? Something else?Aaron

Aaron Harrison has commented on New RU CUCM 10.5 on ucs c210m2

3 weeks 4 hours ago
HiThat's OK - you would not 'have' the CD, you would get the latest...

Aaron Harrison has commented on CUCM problem of license

3 weeks 4 hours ago
Hi AkramDid you run the recovery CD disk check?Aaron

Aaron Harrison has commented on 8841 not showing presence status

3 weeks 4 hours ago
HiDo other phones show presence OK?If so then maybe you have missed off the...

Aaron Harrison has commented on Question about Presented Call and Abandoned calls in UCCX 8.5

3 weeks 1 day ago
HiThat looks like the CSQ Activity report, but with the 'Calls Handled by...

Aaron Harrison has commented on New RU CUCM 10.5 on ucs c210m2

3 weeks 1 day ago
As I say - use the host update CD, and it will decide what needs to be upgraded...

Aaron Harrison has commented on Unity Connections - CUCM integrated users

3 weeks 1 day ago
That document has the info you need.You need to configure LDAP on Unity the...

Aaron Harrison has commented on How to create Loop in Contact Center Express ?

3 weeks 1 day ago
Hi RohitThe reason for my question is that it highlights a basic...

Aaron Harrison has commented on downgrade the cucm form 10.x to 9.x

3 weeks 1 day ago
If you have just built this cluster your easiest option will be to start again...

Aaron Harrison has commented on windows jabber

3 weeks 2 days ago
Ask away then...

Bio

An experienced consultant and engineer with over 10 years of experience of design, deployment and troubleshooting of a wide range of networking and server technologies.

CCIE-Voice Certified, along with an extensive list of other Cisco, Microsoft, Citrix and other vendor accreditations.

Strengths include:

- Detailed knowledge of many technical areas from networks through
- server, infrastructure, application and software development levels
- Troubleshooting and analysis of complex issues
- Detailed design and change assessment
- A consistent record of timely and successful project delivery
- A capable self-educator, able to independently learn new products and technologies quickly and in detail

Technology Specialities:

- The Cisco Unified Communications suite, particularly Cisco UCM and Cisco UCCX from design, deployment, support and development perspectives. Also extensive experience with Cisco Presence/IM&P and Jabber, Unity and Unity Connection messaging systems.
- Custom Contact Centre Reporting (SQL, Crystal Reports development)
- Strong network and network protocol understanding
- Firewall and Load Balancing solutions
- Microsoft infrastructure
- Tactical Java development

Recent Awards:
- Cisco Designated VIP - IP Telephony 2014
- Cisco Designated VIP - IP Telephony 2013
- Cisco Designated VIP - Contact Centre 2012
- Cisco Designated VIP - IP Telephony 2011








  • Community Spotlight Award

    Member's Choice, May 2015





  • Community Spotlight Award

    Questions Answered, February 2015





  • Cisco Designated VIP

    2014 IP Telephony





  • Cisco Designated VIP

    2013 IP Telephony





  • Cisco Designated VIP

    2012 Contact Center





  • Cisco Designated VIP

    2011 IP Telephony









Aaron Harrison's Stats

Points12132
Discussion started 93
Answers marked as Correct 1154
Endorsed 19
Content Rated 219
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