Aaron Harrison

Member Since: May 14, 2003

English
Aaron Harrison commented on CUIC Reports creation in Contact Center 1 month ago

Hi Clicking the 'show errors' button near the database error will give you more clues as to the...

Aaron Harrison commented on Cisco UC Wallboard in Contact Center 1 month ago

Hi James Usually with these systems, the wallboard system is configured to connect via ODBC to one...

Aaron Harrison commented on IP Communicator Softphone in Cisco.com Idea Center 1 month ago

It's not something I've seen specifically but it is a Windows app - I would: - Try running it with...

Aaron Harrison commented on IP phone ON HOOK light in IP Telephony 1 month ago

Erm... that's the voicemail notification light. 

Aaron Harrison commented on UCCX 10.6 Not Ready - mixed mode in Contact Center 1 month ago

Hi No... it would defeat the point of the 'ready' state.  The best ways to deal with this are: -...

Aaron Harrison commented on UCCX / Finesse in Contact Center 1 month ago

Hi  I'm pretty sure the agent needs to log out and in again for the new team assignment to take...

Aaron Harrison commented on calculate time in uccx script in Contact Center 1 month ago

Hi Just after your accept step, use a set step to set a 'Date' var named StartTime to D[now] At '...

Aaron Harrison commented on UCCX 10.6 DNIS in Contact Center 2 months ago

Hi So in CUCM, your triggers are 4081 and 4082, these are CTI Route Points. What are your 1905 and...

Aaron Harrison commented on date or day of week for start of campaign in Contact Center 2 months ago

Hi You can use the REST config API to enable/disable campaigns or create them completely. This way...

Aaron Harrison commented on Compare db against cli or call variable in Contact Center 2 months ago

Hi Your scenario is not clear at all. Perhaps you can provide the SQL queries you are using  in...

Aaron Harrison commented on DX650 - outbound call fast busy tone / 400 Bad Request in IP Telephony 2 months ago

Hi Might be worth comparing an outbound DX call to a standard VOIP endpoint call. It's probably...

Aaron Harrison commented on uccx script/cad question in Contact Center 2 months ago

Hi In your script, set an enterprise data variable to 'Validated Customer' or something like that,...

Aaron Harrison commented on UCCX Patch upgrade from 9.0.2.11001 to 9.0.2 SU3 in Contact Center 2 months ago

Hi 1) No idea whether it's fixed. Do you have a bug ID for this issue? Why have you chosen 9.0.2SU3...

Aaron Harrison commented on safe to revert from a cucm snapshot on ucs? in IP Telephony 2 months ago

Hi VMware 101: 'delete' a snapshot means delete that point-in-time as a place you can go back to....

Aaron Harrison commented on UCCX - max number of executed steps in Queue loop in Contact Center 3 months ago

Nice to hear from you Anthony! I'd definitely agree that loops can be bad, and that it's totally up...

Aaron Harrison commented on Jtapi Installation Error at Cisco QM service setup in Contact Center 4 months ago

What is 10.50.1.35 as listed in the error? Where have you entered that?

Aaron Harrison commented on CUIC Call Custom Var Report in Contact Center 4 months ago

Hi You can't fix it... because it's not broken ;-) The second call is the second call to the system...

Aaron Harrison commented on Jtapi Installation Error at Cisco QM service setup in Contact Center 4 months ago

Hi QM CTI is a service on the UCCX cluster - not on the CUCM servers. Specify your two CCX servers...

Aaron Harrison commented on cucm 8.5 bulk edit extension numbers. in IP Telephony 4 months ago

Hi I can certainly make something available for you on that basis if you like. PM me if interested...

Aaron Harrison commented on CUIC Call Custom Variable report in Contact Center 4 months ago

No problem :-)

Aaron Harrison commented on CUIC Call Custom Variable report in Contact Center 4 months ago

Try setting the filtering on CustomVariable1 only - some reports only support one filter at a time...

Aaron Harrison commented on demo license issue in UCCX in Contact Center 4 months ago

Perhaps as Deepak suggested you changed some setting on the server that has regenerated the license...

Aaron Harrison commented on Collecting a digit string of variable length from caller in UCCX in IP Telephony 4 months ago

Hi  The interdigit timeout could be used but if you do this I would probably confirm the selection...

Aaron Harrison commented on Collecting a digit string of variable length from caller in UCCX in IP Telephony 4 months ago

Hi  Let's say you expect 1-3 to be single digit, and your extensions start with 4 and are 5 digits...

Aaron Harrison commented on Issue with capturing Calling number in Script in Contact Center 4 months ago

Actually, scratch that... didn't notice the UCCE reference ;-)

Aaron Harrison commented on CUIC Call Custom Variable report in Contact Center 4 months ago

Hi In the filter screen for the report, set the custom variable number that you have used in the '...

Aaron Harrison commented on Issue with capturing Calling number in Script in Contact Center 4 months ago

Hi You can 'get' the calling number on the first call Then in that first script get the session...

Aaron Harrison commented on UCCX search through long list of telephone numbers in Contact Center 4 months ago

I'd certainly be looking at a direct database integration for this. It's a much more scalable...

Aaron Harrison commented on outbound CallerID + CME in Voice over IP 4 months ago

Hi So.. Calling Party Number i = 0x0180, '08452661***' Plan:ISDN, Type:Unknown You have a leading...

Aaron Harrison commented on outbound CallerID + CME in Voice over IP 4 months ago

Hi Can you post up your debug isdn q931 showing the outbound call? The format/plan/type are all...

Aaron Harrison commented on Get count of elements in XML file? in Contact Center 4 months ago

Hi What you have there is just a call to the underlying Java. It might be that the 'get xml' step...

Aaron Harrison commented on Get count of elements in XML file? in Contact Center 5 months ago

Hi Firstly, your XML is invalid. You have </color> in lowercase.  To count instances of the '...

Aaron Harrison commented on Import/export in BAT in IP Telephony 5 months ago

Hi Tony Everything in the export should be used in the import... just edit the bits you need to....

Aaron Harrison commented on Import/export in BAT in IP Telephony 5 months ago

Hi Yeah, just make sure it's there.. basically copy the .rar, take out the main CSV, edit it, and...

Aaron Harrison commented on Import/export in BAT in IP Telephony 5 months ago

Hi 1. Yup 2. Yep - just be aware of replacing a string (e.g. 'uk') that might appear in a calling...

Aaron Harrison commented on UCCX 10.6 Single Queue ANI Based Routing in Contact Center 5 months ago

No problem!! Glad you have it working... Aaron

Aaron Harrison commented on Import/export in BAT in IP Telephony 5 months ago

Hi Yes, you can do this. I've done it a few times. You tend to find that two things change: 1) The...

Aaron Harrison commented on UCCX 10.6 Single Queue ANI Based Routing in Contact Center 5 months ago

Hi If you need agent-based routing... however if you have a lot of area codes to check you are...

Aaron Harrison commented on outbound CallerID + CME in Voice over IP 5 months ago

CLIP generally refers to the presentation of CLI inbound - it's something that's on or off,...

Aaron Harrison commented on UCCX Scripts failing to trigger in Contact Center 5 months ago

Hi If a reactive debug doesn't trigger, look at the MIVR logs. file tail activelog uccx/...

Aaron Harrison commented on UCCX 10.6 Single Queue ANI Based Routing in Contact Center 5 months ago

Hi Bill If you are talking routing all calls from a particular set of DNs and ANIs to specific...

Aaron Harrison commented on outbound CallerID + CME in Voice over IP 5 months ago

Hi You can advertise any number you like that is present on the circuit typically - so any number...

Aaron Harrison commented on CUCM 9.x Integration UCCX, Unity, Presence - Change password in IP Telephony 5 months ago

Hi It's typically easiest to use AD integrated authentication for this. Other forms of...

Aaron Harrison commented on Agent Total Calls - cuic report in Contact Center 5 months ago

Are you CCE or CCX? Aaron

Aaron Harrison commented on Callmanager express 7945 background display? in IP Telephony 5 months ago

Hi Isaac That's good to hear! Please remember to rate content on the forums to highlight useful...

Aaron Harrison commented on Daily System Checks in IP Telephony 5 months ago

Just to add to Deepak's list: 7) DRF Backup status (errors should be logged by RTMT, if the backup...

Aaron Harrison commented on Realtime call detail view in Contact Center 5 months ago

Hi By 'presented to the user' do you mean the agent? If you mean 'display the custom variables in a...

Aaron Harrison commented on Ask the Expert: Cisco Expressway in Unified Communications Applications 5 months ago

Disappointing! But thanks for confirming it's the only option.

Aaron Harrison commented on Adding at Stored Procedure/Function to UCCX 8.5 in Contact Center 5 months ago

Hi If you can view/edit then you are there. Just bear in mind that you can only create new...

Aaron Harrison commented on Disable missed call feature forward ip phone in IP Telephony 5 months ago

Hi Navigate to the DN that is being forwarded to in CCMAdmin, and uncheck the 'log missed calls'...

Bio

An experienced consultant and engineer with over 10 years of experience of design, deployment and troubleshooting of a wide range of networking and server technologies.

CCIE-Voice Certified, along with an extensive list of other Cisco, Microsoft, Citrix and other vendor accreditations.

Strengths include:

- Detailed knowledge of many technical areas from networks through
- server, infrastructure, application and software development levels
- Troubleshooting and analysis of complex issues
- Detailed design and change assessment
- A consistent record of timely and successful project delivery
- A capable self-educator, able to independently learn new products and technologies quickly and in detail

Technology Specialities:

- The Cisco Unified Communications suite, particularly Cisco UCM and Cisco UCCX from design, deployment, support and development perspectives. Also extensive experience with Cisco Presence/IM&P and Jabber, Unity and Unity Connection messaging systems.
- Custom Contact Centre Reporting (SQL, Crystal Reports development)
- Strong network and network protocol understanding
- Firewall and Load Balancing solutions
- Microsoft infrastructure
- Tactical Java development

Recent Awards:
- Cisco Designated VIP - IP Telephony 2014
- Cisco Designated VIP - IP Telephony 2013
- Cisco Designated VIP - Contact Centre 2012
- Cisco Designated VIP - IP Telephony 2011








  • Cisco Designated VIP

    2016 Contact Center, IP Telephony





  • Community Spotlight Award

    Member's Choice, May 2015





  • Community Spotlight Award

    Questions Answered, February 2015





  • Cisco Designated VIP

    2014 IP Telephony





  • Cisco Designated VIP

    2013 IP Telephony





  • Cisco Designated VIP

    2012 Contact Center





  • Cisco Designated VIP

    2011 IP Telephony









Aaron Harrison's Stats

Points12859
Discussion started 94
Answers marked as Correct 1210
Endorsed 20
Content Rated 244
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