Aaron Harrison

Member Since: May 14, 2003

English
Aaron Harrison's Activity on Cisco Support Community
Currently displaying 50 results

Aaron Harrison has commented on Skills based routing in UCCX question

15 hours 54 min ago
Hi JeffAs I said above, there is no direct link between the script (which...

Aaron Harrison has commented on UCCX - max number of executed steps in Queue loop

2 days 10 hours ago
I always increase the step count. Always. It's really easy to run out of...

Aaron Harrison has commented on RtCSQsSummary not having all csqs all the time

2 days 10 hours ago
I'm good thanks... glad to see you're having fun.We're on 10.5 now...

Aaron Harrison has commented on Finesse Desktop CRS failover

2 days 10 hours ago
MCVD logs first...Aaron

Aaron Harrison has commented on Skills based routing in UCCX question

2 days 10 hours ago
Hi JeffCCX Scripts don't care about skills, they care about CSQs. In...

Aaron Harrison has commented on UCCX 9 - the Application Management can not play wav files

2 days 10 hours ago
Can you download and play the prompt from Prompt Management on the computer...

Aaron Harrison has commented on Making the type of call more obvious to a finesse agent

3 days 14 hours ago
Hi RyanI think that's your way forward. I'd say the agent...

Aaron Harrison has commented on Finesse Desktop CRS failover

3 days 14 hours ago
It's not a question of does anyone else see failures, it's a question...

Aaron Harrison has commented on Choose PRI line based on calling number

3 days 14 hours ago
Hi It's the same idea - you can use the same RL/RGs if need be. it...

Aaron Harrison has commented on User Authentication for CUIC co-resident with UCCX

4 days 6 hours ago
If you want to post up your table I can compare it to my working systems..Aaron

Aaron Harrison has commented on Choose PRI line based on calling number

4 days 6 hours ago
HiYou would assign a different CSS to each group. That CSS would allow the user...

Aaron Harrison has commented on tomcat cucm

5 days 9 hours ago
HiIf I recall correctly the trust certs get replicated round. The tomcat cert...

Aaron Harrison has commented on tomcat cucm

5 days 12 hours ago
Hi WillAre all certs this hard? No.. but then some are harder.This could be...

Aaron Harrison has commented on UCCX Team in Inactive state

5 days 12 hours ago
Glad you have it resolved.Please remember to rate useful replies and mark...

Aaron Harrison has commented on User Authentication for CUIC co-resident with UCCX

5 days 12 hours ago
HiIt should use the same creds that UCCX uses. So in your case, LDAP.You would...

Aaron Harrison has commented on Choose PRI line based on calling number

1 week 9 hours ago
Hi Not with the config you have proposed...Essentially what you need to do...

Aaron Harrison has commented on UCCX Team in Inactive state

1 week 11 hours ago
Hi PhilBasically in the CCX DB a record is marked 'inactive' when...

Aaron Harrison has commented on CDR on CUCM 10.5

1 week 11 hours ago
HiThere are various ways of getting CDR out, and lots of applications to view...

Aaron Harrison has commented on Phone Not Registering in Unified Communications

1 week 11 hours ago
Have you added it as a 6941? i.e. not used a template for a 6921 or something?

Aaron Harrison has commented on Phone Not Registering in Unified Communications

1 week 1 day ago
Have you been able to add the device in to CUCM? If so, licensing is not an...

Aaron Harrison has commented on UCCX Outbound- add/delete contact directly from database?

1 week 1 day ago
Sure - problem #1 is that you can't, the DB is read only. Unless of course...

Aaron Harrison has commented on CUCM Phone Registration Issue

1 week 1 day ago
I can't understand how you can have more than one cluster and not be able...

Aaron Harrison has commented on Forward routing rules with Last redirect number on unity connection

1 week 1 day ago
I'd stick with what you have... if it's working, it's working.Aaron

Aaron Harrison has commented on CUCM Phone Registration Issue

1 week 1 day ago
OK... grab the config file from CUCM and see what's in it:(you may need to...

Aaron Harrison has commented on UCCX callback script on 10.x

1 week 1 day ago
Ha... good to see everyone else has tried what I tried with REST and got the...

Aaron Harrison has commented on UCCX callback script on 10.x

1 week 1 day ago
Hi NealThe most common mistake I see with this (after 'deciding to use it...

Aaron Harrison has commented on RtCSQsSummary not having all csqs all the time

1 week 1 day ago
Hi SaschaGood to hear from you!I've been beating my head against this same...

Aaron Harrison has commented on CUCM Security - Are Jitter, Latency and Packet Loss Stats in Clear Text ?

1 week 2 days ago
Well.. the phones measure the statistics.The phones then report the stats to...

Aaron Harrison has commented on CUCM Phone Registration Issue

1 week 2 days ago
HiCheck what you have in the System/Servers menu in CCMAdmin.You probably have...

Aaron Harrison has commented on Restricting calling name on SIP Trunk in CUCM

1 week 2 days ago
If I could rate you 10 for thoroughness, I would :-)

Aaron Harrison has commented on UCCX CUIC reports missing data

1 week 2 days ago
HiWhat data is missing? Is it all new data, or a specific time period?Have...

Aaron Harrison has commented on Forward routing rules with Last redirect number on unity connection

1 week 2 days ago
OK - so with SCCP you probably have a bunch of SCCP ports in a hunt group. You...

Aaron Harrison has commented on Forward routing rules with Last redirect number on unity connection

1 week 2 days ago
HiSure.Not sure if you have SIP  or SCCP Unity, but let's imagine you...

Aaron Harrison has commented on UCCX 8.5 Engine Keeps stopping

1 week 2 days ago
Hi FrederickGlad you have it resolved!AaronPlease remember to rate useful...

Aaron Harrison has commented on UCCX callback script on 10.x

1 week 2 days ago
HiFirstly, the callback script is a bit rubbish IMO. Time we had a proper...

Aaron Harrison has commented on Modify button icon and menu on Cisco ip phone

1 week 2 days ago
Hi1) Pickup - no, you cannot modify this.2) Directory - possibly. The first few...

Aaron Harrison has commented on Connecting Cisco Catalyst 3560 to ADSL modem

1 week 2 days ago
HiYour switch config looks fine. I would check these two things:1) Your DSL...

Aaron Harrison has commented on Route calls to two different CSQs, but show single set of Service Level stats on report

1 week 3 days ago
HiYou need Premium only to author the report, which can then be imported in to...

Aaron Harrison has commented on Wrap up codes error

1 week 3 days ago
HiIt's a per-CSQ setting, configured on each CSQ in AppAdmin.What's...

Aaron Harrison has commented on SPAN CONFIGURATION, MONITORING TWO PORTS

1 week 3 days ago
HiIf you are doing it on a single switch, you just need SPAN (i.e. the R bit is...

Aaron Harrison has commented on Unattended Installation of Jabber UC With All Custom Settings?

1 week 3 days ago
Sure - but you want to actually do the minimum amount of customisation possible...

Aaron Harrison has commented on Route calls to two different CSQs, but show single set of Service Level stats on report

1 week 3 days ago
HiSo with CCX, as you surmised, if you want to route to different people or a...

Aaron Harrison has commented on chat finesse (UCCX 10.5)

1 week 3 days ago
HiSocialMiner and the Finesse Chat function are for Customer-Agent chats, not...

Aaron Harrison has commented on Caller ID with name for UCCX screen pop

1 week 3 days ago
HiI wrote a custom Java class that searched the customer's LDAP for the...

Aaron Harrison has commented on Cisco UCCX RTMT - Collect Files - CCX Engine time retention

1 week 3 days ago
HiSet Enterprise Data is a step in the script editor.You can use it to 'tag...

Aaron Harrison has commented on How stable is UCCX 10.6.1?

1 week 4 days ago
Hi Ian :-)Good to know, cheers... we'll be upgrading here very soon, but...

Aaron Harrison has commented on UCCX - Custom Classes - Arraylist usage

1 week 4 days ago
HiIt's in the 'general' palette nowadays, not Java...Aaron

Aaron Harrison has commented on CUCM translation pattern

1 week 4 days ago
Great :-)

Aaron Harrison has commented on Cisco UCCX RTMT - Collect Files - CCX Engine time retention

1 week 4 days ago
Hi MarcoThe database contains 1,2,5 from your list. If it's a list of such...

Aaron Harrison has commented on Cisco UCCX RTMT - Collect Files - CCX Engine time retention

1 week 4 days ago
Hi MarcoYou don't look in the CCX engine logs to get statistics on calls....

Bio

An experienced consultant and engineer with over 10 years of experience of design, deployment and troubleshooting of a wide range of networking and server technologies.

CCIE-Voice Certified, along with an extensive list of other Cisco, Microsoft, Citrix and other vendor accreditations.

Strengths include:

- Detailed knowledge of many technical areas from networks through
- server, infrastructure, application and software development levels
- Troubleshooting and analysis of complex issues
- Detailed design and change assessment
- A consistent record of timely and successful project delivery
- A capable self-educator, able to independently learn new products and technologies quickly and in detail

Technology Specialities:

- The Cisco Unified Communications suite, particularly Cisco UCM and Cisco UCCX from design, deployment, support and development perspectives. Also extensive experience with Cisco Presence/IM&P and Jabber, Unity and Unity Connection messaging systems.
- Custom Contact Centre Reporting (SQL, Crystal Reports development)
- Strong network and network protocol understanding
- Firewall and Load Balancing solutions
- Microsoft infrastructure
- Tactical Java development

Recent Awards:
- Cisco Designated VIP - IP Telephony 2014
- Cisco Designated VIP - IP Telephony 2013
- Cisco Designated VIP - Contact Centre 2012
- Cisco Designated VIP - IP Telephony 2011








  • Cisco Designated VIP

    2014 IP Telephony





  • Cisco Designated VIP

    2013 IP Telephony





  • Cisco Designated VIP

    2012 Contact Center





  • Cisco Designated VIP

    2011 IP Telephony









Aaron Harrison's Stats

Points11329
Discussion started 92
Answers marked as Correct 1085
Endorsed 17
Content Rated 200
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