Aaron Harrison

Member Since: May 14, 2003

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Aaron Harrison's Activity on Cisco Support Community
Currently displaying 50 results

Aaron Harrison has commented on CUIC Reports creation

1 week 4 days ago
Hi Clicking the 'show errors' button near the database error will give you...

Aaron Harrison has commented on Cisco UC Wallboard

1 week 4 days ago
Hi James Usually with these systems, the wallboard system is configured to...

Aaron Harrison has commented on IP Communicator Softphone

1 week 4 days ago
It's not something I've seen specifically but it is a Windows app - I would...

Aaron Harrison has commented on IP phone ON HOOK light

1 week 5 days ago
Erm... that's the voicemail notification light. 

Aaron Harrison has commented on UCCX 10.6 Not Ready - mixed mode

1 week 5 days ago
Hi No... it would defeat the point of the 'ready' state.  The best ways...

Aaron Harrison has commented on UCCX / Finesse

1 week 5 days ago
Hi  I'm pretty sure the agent needs to log out and in again for the new...

Aaron Harrison has commented on calculate time in uccx script

3 weeks 2 days ago
Hi Just after your accept step, use a set step to set a 'Date' var named...

Aaron Harrison has commented on UCCX 10.6 DNIS

1 month 1 week ago
Hi So in CUCM, your triggers are 4081 and 4082, these are CTI Route Points....

Aaron Harrison has commented on date or day of week for start of campaign

1 month 1 week ago
Hi You can use the REST config API to enable/disable campaigns or create them...

Aaron Harrison has commented on Compare db against cli or call variable

1 month 1 week ago
Hi Your scenario is not clear at all. Perhaps you can provide the SQL queries...

Aaron Harrison has commented on DX650 - outbound call fast busy tone / 400 Bad Request

2 months 18 hours ago
Hi Might be worth comparing an outbound DX call to a standard VOIP endpoint...

Aaron Harrison has commented on uccx script/cad question

2 months 18 hours ago
Hi In your script, set an enterprise data variable to 'Validated Customer' or...

Aaron Harrison has commented on UCCX Patch upgrade from 9.0.2.11001 to 9.0.2 SU3

2 months 18 hours ago
Hi 1) No idea whether it's fixed. Do you have a bug ID for this issue? Why...

Aaron Harrison has commented on safe to revert from a cucm snapshot on ucs?

2 months 18 hours ago
Hi VMware 101: 'delete' a snapshot means delete that point-in-time as a place...

Aaron Harrison has commented on UCCX - max number of executed steps in Queue loop

2 months 1 week ago
Nice to hear from you Anthony! I'd definitely agree that loops can be bad, and...

Aaron Harrison has commented on Jtapi Installation Error at Cisco QM service setup

3 months 1 week ago
What is 10.50.1.35 as listed in the error? Where have you entered that?

Aaron Harrison has commented on CUIC Call Custom Var Report

3 months 1 week ago
Hi You can't fix it... because it's not broken ;-) The second call is the...

Aaron Harrison has commented on Jtapi Installation Error at Cisco QM service setup

3 months 1 week ago
Hi QM CTI is a service on the UCCX cluster - not on the CUCM servers. Specify...

Aaron Harrison has commented on cucm 8.5 bulk edit extension numbers.

3 months 1 week ago
Hi I can certainly make something available for you on that basis if you like...

Aaron Harrison has commented on CUIC Call Custom Variable report

3 months 1 week ago
No problem :-)

Aaron Harrison has commented on CUIC Call Custom Variable report

3 months 2 weeks ago
Try setting the filtering on CustomVariable1 only - some reports only...

Aaron Harrison has commented on demo license issue in UCCX

3 months 2 weeks ago
Perhaps as Deepak suggested you changed some setting on the server that has...

Aaron Harrison has commented on Collecting a digit string of variable length from caller in UCCX

3 months 2 weeks ago
Hi  The interdigit timeout could be used but if you do this I would...

Aaron Harrison has commented on Collecting a digit string of variable length from caller in UCCX

3 months 3 weeks ago
Hi  Let's say you expect 1-3 to be single digit, and your extensions...

Aaron Harrison has commented on Issue with capturing Calling number in Script

3 months 3 weeks ago
Actually, scratch that... didn't notice the UCCE reference ;-)

Aaron Harrison has commented on CUIC Call Custom Variable report

3 months 3 weeks ago
Hi In the filter screen for the report, set the custom variable number that...

Aaron Harrison has commented on Issue with capturing Calling number in Script

3 months 3 weeks ago
Hi You can 'get' the calling number on the first call Then in that first...

Aaron Harrison has commented on UCCX search through long list of telephone numbers

3 months 3 weeks ago
I'd certainly be looking at a direct database integration for this. It's a much...

Aaron Harrison has commented on outbound CallerID + CME

3 months 3 weeks ago
Hi So.. Calling Party Number i = 0x0180, '08452661***' Plan:ISDN, Type:...

Aaron Harrison has commented on outbound CallerID + CME

3 months 3 weeks ago
Hi Can you post up your debug isdn q931 showing the outbound call? The format...

Aaron Harrison has commented on Get count of elements in XML file?

4 months 2 days ago
Hi What you have there is just a call to the underlying Java. It might be that...

Aaron Harrison has commented on Get count of elements in XML file?

4 months 1 week ago
Hi Firstly, your XML is invalid. You have </color> in lowercase. ...

Aaron Harrison has commented on Import/export in BAT

4 months 1 week ago
Hi Tony Everything in the export should be used in the import... just edit the...

Aaron Harrison has commented on Import/export in BAT

4 months 1 week ago
Hi Yeah, just make sure it's there.. basically copy the .rar, take out the...

Aaron Harrison has commented on Import/export in BAT

4 months 1 week ago
Hi 1. Yup 2. Yep - just be aware of replacing a string (e.g. 'uk') that might...

Aaron Harrison has commented on UCCX 10.6 Single Queue ANI Based Routing

4 months 1 week ago
No problem!! Glad you have it working... Aaron

Aaron Harrison has commented on Import/export in BAT

4 months 1 week ago
Hi Yes, you can do this. I've done it a few times. You tend to find that two...

Aaron Harrison has commented on UCCX 10.6 Single Queue ANI Based Routing

4 months 2 weeks ago
Hi If you need agent-based routing... however if you have a lot of area codes...

Aaron Harrison has commented on outbound CallerID + CME

4 months 2 weeks ago
CLIP generally refers to the presentation of CLI inbound - it's something that'...

Aaron Harrison has commented on UCCX Scripts failing to trigger

4 months 2 weeks ago
Hi If a reactive debug doesn't trigger, look at the MIVR logs. file tail...

Aaron Harrison has commented on UCCX 10.6 Single Queue ANI Based Routing

4 months 2 weeks ago
Hi Bill If you are talking routing all calls from a particular set of DNs and...

Aaron Harrison has commented on outbound CallerID + CME

4 months 2 weeks ago
Hi You can advertise any number you like that is present on the circuit...

Aaron Harrison has commented on CUCM 9.x Integration UCCX, Unity, Presence - Change password

4 months 2 weeks ago
Hi It's typically easiest to use AD integrated authentication for this. Other...

Aaron Harrison has commented on Agent Total Calls - cuic report

4 months 2 weeks ago
Are you CCE or CCX? Aaron

Aaron Harrison has commented on Callmanager express 7945 background display?

4 months 2 weeks ago
Hi Isaac That's good to hear! Please remember to rate content on the forums...

Aaron Harrison has commented on Daily System Checks

4 months 2 weeks ago
Just to add to Deepak's list: 7) DRF Backup status (errors should be logged by...

Aaron Harrison has commented on Realtime call detail view

4 months 2 weeks ago
Hi By 'presented to the user' do you mean the agent? If you mean 'display the...

Aaron Harrison has commented on Ask the Expert: Cisco Expressway

4 months 2 weeks ago
Disappointing! But thanks for confirming it's the only option.

Aaron Harrison has commented on Adding at Stored Procedure/Function to UCCX 8.5

4 months 2 weeks ago
Hi If you can view/edit then you are there. Just bear in mind that you can...

Aaron Harrison has commented on Disable missed call feature forward ip phone

4 months 2 weeks ago
Hi Navigate to the DN that is being forwarded to in CCMAdmin, and uncheck the...

Bio

An experienced consultant and engineer with over 10 years of experience of design, deployment and troubleshooting of a wide range of networking and server technologies.

CCIE-Voice Certified, along with an extensive list of other Cisco, Microsoft, Citrix and other vendor accreditations.

Strengths include:

- Detailed knowledge of many technical areas from networks through
- server, infrastructure, application and software development levels
- Troubleshooting and analysis of complex issues
- Detailed design and change assessment
- A consistent record of timely and successful project delivery
- A capable self-educator, able to independently learn new products and technologies quickly and in detail

Technology Specialities:

- The Cisco Unified Communications suite, particularly Cisco UCM and Cisco UCCX from design, deployment, support and development perspectives. Also extensive experience with Cisco Presence/IM&P and Jabber, Unity and Unity Connection messaging systems.
- Custom Contact Centre Reporting (SQL, Crystal Reports development)
- Strong network and network protocol understanding
- Firewall and Load Balancing solutions
- Microsoft infrastructure
- Tactical Java development

Recent Awards:
- Cisco Designated VIP - IP Telephony 2014
- Cisco Designated VIP - IP Telephony 2013
- Cisco Designated VIP - Contact Centre 2012
- Cisco Designated VIP - IP Telephony 2011








  • Cisco Designated VIP

    2016 Contact Center, IP Telephony





  • Community Spotlight Award

    Member's Choice, May 2015





  • Community Spotlight Award

    Questions Answered, February 2015





  • Cisco Designated VIP

    2014 IP Telephony





  • Cisco Designated VIP

    2013 IP Telephony





  • Cisco Designated VIP

    2012 Contact Center





  • Cisco Designated VIP

    2011 IP Telephony









Aaron Harrison's Stats

Points12849
Discussion started 94
Answers marked as Correct 1210
Endorsed 20
Content Rated 244
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