Aaron Harrison

Member Since: May 14, 2003

English
Aaron Harrison's Activity on Cisco Support Community
Currently displaying 50 results

Aaron Harrison has commented on Call flow routing based on the Agent state

21 hours 26 min ago
HiCan you explain a little further?If you are using a 'select resource...

Aaron Harrison has commented on Assistance required on uccx inbound CSQ re-design

23 hours 50 min ago
Hi RichardPriority isn't a function of the CSQ, it's a priority level...

Aaron Harrison has commented on Assistance required on uccx inbound CSQ re-design

1 day 21 hours ago
HiI think you should propose something simpler to your client.If the current...

Aaron Harrison has commented on UCCX HA Environment CTI Ports and Route Point Redundancy

1 week 1 hour ago
HiYou need to configure this in several places:UCCX Connection to CTI Manager...

Aaron Harrison has commented on UCCX 10.6 DRF Issue

1 week 3 hours ago
Hi Try restarting Tomcat from the server CLI, it may be the web server...

Aaron Harrison has commented on Port Mirroring Between 10 gig and gig ports

1 week 4 hours ago
HiI would say it depends - if you are trying to diagnose a specific issue,...

Aaron Harrison has commented on Cisco Unity connection license

1 week 4 hours ago
HiYou don't - the server part numbers are irrelevant (they are just the...

Aaron Harrison has commented on Port Mirroring Between 10 gig and gig ports

1 week 5 hours ago
HiIt's the same as if you mirrored 10x1gb ports to a gig port - if there...

Aaron Harrison has commented on MOH Server Unregistered

1 week 22 hours ago
What kind of server is this subscriber? I've seen this sort of thing on non...

Aaron Harrison has commented on MOH Server Unregistered

1 week 1 day ago
HiGo to Media Resources/Music on Hold Server in CCMAdmin.Verify for the MoH...

Aaron Harrison has commented on UCCX Workfoce Management: Advanced Quality Manager

1 week 3 days ago
Is the CUCM server specified running the CTIManager service?Is the box where...

Aaron Harrison has commented on Outgoing call issue

1 week 5 days ago
HiIf that's the case you probably want to upload a debug that illustrates...

Aaron Harrison has commented on UCCX 8.5 ongoing Agent Issues

1 week 6 days ago
Good luck :-)

Aaron Harrison has commented on If CCX has some problem that stop service, How replace to CUCM?

1 week 6 days ago
Yeah... - Or put the HP in a non-routable partition (that is, one that isn...

Aaron Harrison has commented on Outgoing call issue

1 week 6 days ago
Could be an auth issue: Received: SIP/2.0 401 UnauthorizedVia: SIP/2....

Aaron Harrison has commented on If CCX has some problem that stop service, How replace to CUCM?

1 week 6 days ago
Great - please remember to mark threads 'answered' when appropriate to...

Aaron Harrison has commented on UCCX Configuration User

2 weeks 5 hours ago
Good spot Rahil! (+5)

Aaron Harrison has commented on If CCX has some problem that stop service, How replace to CUCM?

2 weeks 1 day ago
OK - let me know how you get on.

Aaron Harrison has commented on UCCX 10.6 reporting with external Application

2 weeks 1 day ago
Hi UnniSure - there's no change really.HRC and CUIC are just different...

Aaron Harrison has commented on UCCX 8.5 ongoing Agent Issues

2 weeks 1 day ago
HiA lot of the time the finger is pointed at firewalls and other security...

Aaron Harrison has commented on UCCX Configuration User

2 weeks 1 day ago
Are you looking for the user in the 'application users' or 'end...

Aaron Harrison has commented on UCCX 8.5.1 unable to login application

2 weeks 1 day ago
Glad you have it fixed.Please remember to rate helpful replies and mark threads...

Aaron Harrison has commented on T1 Real Time term Mon card

2 weeks 1 day ago
'it depends what protocol you are using'

Aaron Harrison has commented on If CCX has some problem that stop service, How replace to CUCM?

2 weeks 1 day ago
HiYou can set 'call forward busy', 'call forward no answer',...

Aaron Harrison has commented on Forwarding E-mails from Finesse?

2 weeks 2 days ago
HiI'm guessing that's intended - that the objective of the system is to...

Aaron Harrison has commented on Outgoing call issue

2 weeks 2 days ago
OK - and the debug?

Aaron Harrison has commented on T1 Real Time term Mon card

2 weeks 2 days ago
HiWith a debug, or other command on the gateway. It depends what protocol you...

Aaron Harrison has commented on UCCX 8.5.1 unable to login application

2 weeks 2 days ago
HiWhat was the output of the 'set uccx appadmin administrator' command?...

Aaron Harrison has commented on Outgoing call issue

2 weeks 2 days ago
HiPlease post up your device configuration and a trace of a call attempt using...

Aaron Harrison has commented on PSTN Calls to UCCX

2 weeks 3 days ago
Great - glad you have it fixed!

Aaron Harrison has commented on UCCX: Priortizing the Queue

2 weeks 3 days ago
Hi KrishnaYou have two options:1) In your script, you can use a 'set...

Aaron Harrison has commented on CUCM and Genesys (jtapi question)

2 weeks 3 days ago
No problem :-)Let us know how you get on, sometimes these app vendors can be...

Aaron Harrison has commented on PSTN Calls to UCCX

2 weeks 3 days ago
HiPlease verify that your Inbound CSS on the PSTN gateway in CUCM Admin...

Aaron Harrison has commented on UCCX - Unified CM Telephony Subsystem - 'OUT OF SERVICE'

2 weeks 5 days ago
HiYou can take a look at the MIVR logs on the CCX box to see what the problem...

Aaron Harrison has commented on CUCM and Genesys (jtapi question)

2 weeks 5 days ago
HiIf Genesys are selling you a system they need to support it.Just blaming the...

Aaron Harrison has commented on UCCX DataBase

2 weeks 6 days ago
How are you 'checking the resource table'? i.e. what query?Do you have...

Aaron Harrison has commented on CUCCX 8.0.x and agent/skill report

2 weeks 6 days ago
Hi LisandroRegardless of what UCCX edition you have (standard, premium or...

Aaron Harrison has commented on Dial Zero for operator without # UCCX script

3 weeks 21 hours ago
Hi NishadGlad you have it working :-) Aaron

Aaron Harrison has commented on CUCCX 8.0.x and agent/skill report

3 weeks 21 hours ago
HiCUIC is a reporting engine. You would use it to build reports that suit your...

Aaron Harrison has commented on Dial Zero for operator without # UCCX script

4 weeks 2 hours ago
If they press any digit, the first get digit step will process. Then the second...

Aaron Harrison has commented on Dial Zero for operator without # UCCX script

4 weeks 1 day ago
HiDo it in two stages - 'get digit' with one digit collected.Then if...

Aaron Harrison has commented on Making UCCX menu with 12 options.

4 weeks 1 day ago
+5 David, that was my answer to the same question recently - from the same...

Aaron Harrison has commented on CUIC 10.6 - Report Definitions drawer not showing up

4 weeks 1 day ago
Is this CCX (any edtion - even Premium just has CUIC standard) or...

Aaron Harrison has commented on UCCX Historical Reporting RNA calls mismatch

4 weeks 1 day ago
HiHow have you filtered the CSQ Agent Summary report? It's possible the...

Aaron Harrison has commented on UCCX Trigger Validation

1 month 1 day ago
Sure, you could use PHP or any other language you are comfortable with...

Aaron Harrison has commented on Jabber for Windows - Phone Only mode

1 month 1 day ago
Hi KentThe best way to troubleshoot these things (I find anyway) is to set up...

Aaron Harrison has commented on CAD sizing

1 month 1 day ago
No problem...Please remember to rate useful replies, and mark questions '...

Aaron Harrison has commented on CUBE_RED_LICENSES

1 month 3 days ago
Please remember to rate useful response, and mark 'answered' when...

Aaron Harrison has commented on Jabber for Windows - Phone Only mode

1 month 3 days ago
HiI had this problem, I had to add:  <Policies>  <...

Aaron Harrison has commented on CUBE_RED_LICENSES

1 month 4 days ago
HiIf the two routers are an active/passive pair, you can use the -RED license....

Bio

An experienced consultant and engineer with over 10 years of experience of design, deployment and troubleshooting of a wide range of networking and server technologies.

CCIE-Voice Certified, along with an extensive list of other Cisco, Microsoft, Citrix and other vendor accreditations.

Strengths include:

- Detailed knowledge of many technical areas from networks through
- server, infrastructure, application and software development levels
- Troubleshooting and analysis of complex issues
- Detailed design and change assessment
- A consistent record of timely and successful project delivery
- A capable self-educator, able to independently learn new products and technologies quickly and in detail

Technology Specialities:

- The Cisco Unified Communications suite, particularly Cisco UCM and Cisco UCCX from design, deployment, support and development perspectives. Also extensive experience with Cisco Presence/IM&P and Jabber, Unity and Unity Connection messaging systems.
- Custom Contact Centre Reporting (SQL, Crystal Reports development)
- Strong network and network protocol understanding
- Firewall and Load Balancing solutions
- Microsoft infrastructure
- Tactical Java development

Recent Awards:
- Cisco Designated VIP - IP Telephony 2014
- Cisco Designated VIP - IP Telephony 2013
- Cisco Designated VIP - Contact Centre 2012
- Cisco Designated VIP - IP Telephony 2011








  • Community Spotlight Award

    Member's Choice, May 2015





  • Community Spotlight Award

    Questions Answered, February 2015





  • Cisco Designated VIP

    2014 IP Telephony





  • Cisco Designated VIP

    2013 IP Telephony





  • Cisco Designated VIP

    2012 Contact Center





  • Cisco Designated VIP

    2011 IP Telephony









Aaron Harrison's Stats

Points12192
Discussion started 93
Answers marked as Correct 1161
Endorsed 19
Content Rated 221
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