Aaron Harrison

Member Since: May 14, 2003

English
Aaron Harrison's Activity on Cisco Support Community
Currently displaying 50 results

Aaron Harrison has commented on Busy UCCX CTI ports when calling from one queue to another.

6 days 1 hour ago
Are you going direct to the trigger, i.e. not to a translation pattern or DN...

Aaron Harrison has commented on Phone clock - on SRST mode

1 month 4 days ago
Have you synced your router to NTP?  ntp server x.x.x.x Aaron

Aaron Harrison has commented on Cisco UCCX - System IVR issue

1 month 2 weeks ago
Historical Reporting or CUIC will have the report depending on your version....

Aaron Harrison has commented on Cisco UCCX - System IVR issue

1 month 2 weeks ago
Hi That error prompt sounds like CCX - I would start there by: - Running an '...

Aaron Harrison has commented on Identifying CSQ overflow calls in UCCX database

1 month 3 weeks ago
Do you mean how do you identify them for historical reporting purposes? And...

Aaron Harrison has commented on UCCX Scripting

1 month 3 weeks ago
Hi Deepak A comprehensive answer as always (+5) However I'm pretty sure it's...

Aaron Harrison has commented on CUIC Customize Report in Abandoned Calls

1 month 3 weeks ago
Hi  As Deepak said, you will need SQL skills and CUIC Premium to...

Aaron Harrison has commented on Script with more 1000 steps UCCX

1 month 3 weeks ago
I'm a huge fan of 9999, and then being careful about only putting loops where I...

Aaron Harrison has commented on UCCX scripting

1 month 3 weeks ago
I could give you some Java code you could slip into a do or set step, but that...

Aaron Harrison has commented on PostInstall Voip Monitor Service

1 month 3 weeks ago
Generally speaking if there is one NIC, it works great. As you'd expect.....

Aaron Harrison has commented on CCX Script - Setting Document Variable Returns NULL?

1 month 3 weeks ago
Hi Matt Not looking at the logs ;-) Best thing to do is tail the MIVR logs,...

Aaron Harrison has commented on Working solution for callback which maintains place in queue?

1 month 3 weeks ago
I've seen attempts to do this - generally they look at the position in queue...

Aaron Harrison has commented on [ uccx script ] How can i play prompt for called party.

2 months 1 week ago
Hi When you use a 'place call' step, you assign a 'contact' variable to it....

Aaron Harrison has commented on UC Datastore(CUCM.UCCX,Unity.CUOM) disappear in Esxi 5.1

2 months 1 week ago
Hi 1. I believe so. No harm in trying it. 2. No. 3. Just pull the old...

Aaron Harrison has commented on CUCM: RTMT Trace and Log central - Collect files (for Translator X): any impact on call processing?

2 months 1 week ago
I've never had a problem with it in 15 years of using CUCM and related products...

Aaron Harrison has commented on subscript issue file not found

2 months 1 week ago
Hi Two suggestions: 1) The error shows current_state, not current_state.xml...

Aaron Harrison has commented on unable to install Cisco Unified CCX Client Configuration tool

2 months 1 week ago
No problem! Please remember to mark questions 'answered' when appropriate to...

Aaron Harrison has commented on UCCX Script - How can I collect number from HTML web app document and store it.

2 months 1 week ago
Hi Which bit are you struggling with? Retrieving the web doc? Parsing it? Or...

Aaron Harrison has commented on unable to install Cisco Unified CCX Client Configuration tool

2 months 1 week ago
Hi Annoyingly it doesn't seem to run on Win7-64 well at all. The last few...

Aaron Harrison has commented on Forward a Call from an Extension with Voicemail to Another Voicemail Extension

2 months 2 weeks ago
You can set the settings/advanced/conversations 'Use Last (Rather than First)...

Aaron Harrison has commented on CME GUI not displaying data

2 months 2 weeks ago
Hi Yeah, just reinstall the GUI. Chances are someone upgraded the IOS without...

Aaron Harrison has commented on Jabber 11.1 windows client

2 months 2 weeks ago
No problem! Please remember to rate useful responses and mark threads '...

Aaron Harrison has commented on Detect Agent pickup

2 months 2 weeks ago
Since the call is already 'answered' byt he CTI port, you can't monitor for...

Aaron Harrison has commented on Jabber 11.1 windows client

2 months 2 weeks ago
Hi You'll need to create a jabber-config.xml and put it on your Cisco TFTP to...

Aaron Harrison has commented on CUCM SPAN Problem

2 months 3 weeks ago
If you see traffic on tcp 2000, but not skinny, do a right click on a tcp.2000...

Aaron Harrison has commented on Dial peer and COR list operation

2 months 3 weeks ago
Hi One way is to check the IP. You wouldn't use incoming-called for this....

Aaron Harrison has commented on CUCM speed dial button advice......

2 months 3 weeks ago
Yes, or if it's somewhere in between it's a BLF. Aaron Please rate useful...

Aaron Harrison has commented on CUCM SPAN Problem

2 months 3 weeks ago
Do you see any traffic to/from port 2000? ('tcp.port == 2000' as a filter)?...

Aaron Harrison has commented on Groups or templates of skills for agents (resources)

2 months 3 weeks ago
Hi This is a scripting issue. You'll just have to put a longer timeout on...

Aaron Harrison has commented on Dial peer and COR list operation

2 months 3 weeks ago
1- Yes 2- Yes 3- Yes Basically the system chooses from the dial-peers that...

Aaron Harrison has commented on CUBE : CCSIP not running

2 months 3 weeks ago
I can't say I've been in that situation... maybe post up your config? Aaron

Aaron Harrison has commented on CUCM speed dial button advice......

2 months 3 weeks ago
Nope. They are what they are... she might call it an 'external symbol' but to...

Aaron Harrison has commented on UCCX 8.X Abandoned calls of 0 seconds

2 months 3 weeks ago
Hi 1) 800 out of how many? It would be unusual to see that many at 0 in most...

Aaron Harrison has commented on Unified CM Telephony Subsystem [ out of serice]

2 months 3 weeks ago
Just an additional note - typically this happens (as noted by Deepak +5) when...

Aaron Harrison has commented on UCCX Playing prompt to CALLED number before making a call using Script

2 months 3 weeks ago
I don't think there is a good way to do this with CCX. There may be (if anyone...

Aaron Harrison has commented on UCCX Playing prompt to CALLED number before making a call using Script

2 months 3 weeks ago
Hi At the point where you play the prompt you have two contacts - Triggering...

Aaron Harrison has commented on delete agents from selection in CUIC reports 10.5

2 months 3 weeks ago
Hi Kleid Not really. You can just select both names, and the reports should...

Aaron Harrison has commented on UCCX script compatibility v7.0 to v10.5

2 months 3 weeks ago
Good point Deepak.. hadn't considered custom files as they're so rare! +5

Aaron Harrison has commented on Download License file from Enterprise License Manager (CUCM 9.1)

2 months 3 weeks ago
So if the license team want something they can tell you how to get it. What...

Aaron Harrison has commented on Download License file from Enterprise License Manager (CUCM 9.1)

2 months 3 weeks ago
What's the point? The license is valid only on the single ELM server you have...

Aaron Harrison has commented on Cisco Agent Desktop Crashing

2 months 4 weeks ago
MSHTML.dll suggests a problem with IE rather than java to me... Agent uses IE...

Aaron Harrison has commented on Automatically Erase Directory Call History

2 months 4 weeks ago
What was the contentType header in the response? You should see this in...

Aaron Harrison has commented on Automatically Erase Directory Call History

3 months 54 sec ago
Hi What type of web server is it? e.g tomcat/apache/iis? What's your filename...

Aaron Harrison has commented on uccx cra_db "create function" fails

3 months 38 min ago
Hi That code works OK on my server with RazorSQL. The main pain point with...

Aaron Harrison has commented on Automatically Erase Directory Call History

3 months 19 hours ago
Could be lots of things - can you still access the file with a browser? Some...

Aaron Harrison has commented on UCCX HA Environment CTI Ports and Route Point Redundancy

3 months 1 day ago
There you go, couldn't have said it clearer than Deepak myself (+5)...

Aaron Harrison has commented on Login time for extn mobility

3 months 2 days ago
Hi There is an EM API you can use to call functions such as logging out phones...

Aaron Harrison has commented on UCCX HA Environment CTI Ports and Route Point Redundancy

3 months 2 days ago
I don't know.. does it? If it does, it's probably wrong. It's for people that...

Aaron Harrison has commented on PSTN to E1 or FXO for 24 call lines

3 months 5 days ago
Hi It depends what direction your connections are... When you say fax lines,...

Aaron Harrison has commented on Cisco Edge Solution with two different domains

3 months 5 days ago
Hi See this guide:  http://www.cisco.com/c/en/us/support/docs/unified-...

Bio

An experienced consultant and engineer with over 10 years of experience of design, deployment and troubleshooting of a wide range of networking and server technologies.

CCIE-Voice Certified, along with an extensive list of other Cisco, Microsoft, Citrix and other vendor accreditations.

Strengths include:

- Detailed knowledge of many technical areas from networks through
- server, infrastructure, application and software development levels
- Troubleshooting and analysis of complex issues
- Detailed design and change assessment
- A consistent record of timely and successful project delivery
- A capable self-educator, able to independently learn new products and technologies quickly and in detail

Technology Specialities:

- The Cisco Unified Communications suite, particularly Cisco UCM and Cisco UCCX from design, deployment, support and development perspectives. Also extensive experience with Cisco Presence/IM&P and Jabber, Unity and Unity Connection messaging systems.
- Custom Contact Centre Reporting (SQL, Crystal Reports development)
- Strong network and network protocol understanding
- Firewall and Load Balancing solutions
- Microsoft infrastructure
- Tactical Java development

Recent Awards:
- Cisco Designated VIP - IP Telephony 2014
- Cisco Designated VIP - IP Telephony 2013
- Cisco Designated VIP - Contact Centre 2012
- Cisco Designated VIP - IP Telephony 2011








  • Cisco Designated VIP

    2016 Contact Center, IP Telephony





  • Community Spotlight Award

    Member's Choice, May 2015





  • Community Spotlight Award

    Questions Answered, February 2015





  • Cisco Designated VIP

    2014 IP Telephony





  • Cisco Designated VIP

    2013 IP Telephony





  • Cisco Designated VIP

    2012 Contact Center





  • Cisco Designated VIP

    2011 IP Telephony









Aaron Harrison's Stats

Points12542
Discussion started 94
Answers marked as Correct 1190
Endorsed 19
Content Rated 236
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