Aaron Harrison

Member Since: May 14, 2003

English
Aaron Harrison's Activity on Cisco Support Community
Currently displaying 50 results

Aaron Harrison has commented on Anyone used Voice Source-Group?

8 hours 25 min ago
I generally use 'voice class uri xxx xip' to define the SP SBCs, then...

Aaron Harrison has commented on UCCX HA. Agents stay in Reserved state

1 day 10 hours ago
I understand what you are saying... however if agents are slowly answering...

Aaron Harrison has commented on UCCX V.10.X - Reports Limitation of 8000 rows

1 day 10 hours ago
Hi EricThanks for confirming my responses (+5).To the OP : there are lots of...

Aaron Harrison has commented on UCCX HA. Agents stay in Reserved state

6 days 10 hours ago
Hi  Reserved state is the state during which the system is...

Aaron Harrison has commented on UCCX Reports time format Total Seconds Vs hh:mm:ss

1 week 2 days ago
HiYou can create a custom version of the report in CUIC Premium that creates...

Aaron Harrison has commented on CSQ Caller info - CCX

1 week 2 days ago
HiNo, it's just a suggestion for a potential way you might satisfy your...

Aaron Harrison has commented on importing HRC report templates to CUIC

1 week 5 days ago
UCCX includes CUIC Standard, even if the UCCX is 'Premium'.YOu need a...

Aaron Harrison has commented on CSQ Caller info - CCX

1 week 6 days ago
HiThere's nothing in the product as standard for this. You would need...

Aaron Harrison has commented on importing HRC report templates to CUIC

1 week 6 days ago
HiNo - you can use the SQL procedures that were used with HRC, but you will...

Aaron Harrison has commented on UCCX 9.02 export .aef to flowchart i.e. Visio

1 week 6 days ago
In short - no. There might be one day, but it's very easy to create complex...

Aaron Harrison has commented on what command for dial ext line 2 on spa504g

1 week 6 days ago
Why not submit multiple requests? This will give you more control over...

Aaron Harrison has commented on Detecting SIP call flow commands in gateways and CUCM - without "debug" command

2 weeks 5 hours ago
HiGo into CCM Serviceability, trace config.Aaron

Aaron Harrison has commented on Survey Script Agent Info

2 weeks 9 hours ago
Hi MarkThat's a great idea. Have you used it reliably in production?Aaron

Aaron Harrison has commented on what command for dial ext line 2 on spa504g

2 weeks 1 day ago
Just put in multiple 'ExecuteItem' elements.I would submit them...

Aaron Harrison has commented on Survey Script Agent Info

2 weeks 1 day ago
HiWell - I tested this again on my lab 10.5 last night. On that system it's...

Aaron Harrison has commented on UCCX Keep an Agent on hold.

2 weeks 6 days ago
You do not have control of agent states from within the script. ... unless...

Aaron Harrison has commented on CUIC CCX 9.X Reports containing account number

3 weeks 5 days ago
Hmm.. I thought it would be in the Call Custom Variables report, but it isn...

Aaron Harrison has commented on UCCX script editor on xenapp 6.5

3 weeks 5 days ago
Try going to the properties of the startup shortcut, and setting it to...

Aaron Harrison has commented on UCCX Keep an Agent on hold.

3 weeks 5 days ago
Hi'work' state isn't controlled by the script. It's controlled...

Aaron Harrison has commented on Extend Web Application Timeout UCCX v8.5

3 weeks 6 days ago
Hi JessicaYou can set it from the server CLI:admin:set webapp session timeout ?...

Aaron Harrison has commented on CCX script Advise for selective menu

3 weeks 6 days ago
HiThere is a 'Menu' step that is more commonly used for this. You add...

Aaron Harrison has commented on UCCX Keep an Agent on hold.

3 weeks 6 days ago
Your second IVR script could work like so:1) Agent starts transfer to 2nd IVR;...

Aaron Harrison has commented on Adding phones to the cucm 9.1.2

3 weeks 6 days ago
HiYou probably have auto-registration enabled; it will have re-added itself to...

Aaron Harrison has commented on Alerts- SyslogSeverityMatchFound & CCXToCUICCVDSyncFailed

3 weeks 6 days ago
Why are you sure it's different?The alerts are generated by RTMT, but the...

Aaron Harrison has commented on Alerts- SyslogSeverityMatchFound & CCXToCUICCVDSyncFailed

4 weeks 9 hours ago
Hi AnthonyI have this problem on my 10.5 CCX. According to TAC it is ...

Aaron Harrison has commented on Survey Script Agent Info

4 weeks 10 hours ago
Well.. in earlier versions of CCX (8 or so) the 'sessionid' would be...

Aaron Harrison has commented on Outbound on IPCC and Outbound on Non-IPCC

4 weeks 11 hours ago
Hi Kyleit's down to which line the agent uses to make the call.Some...

Aaron Harrison has commented on LDAP to CUCM sync attributes

4 weeks 11 hours ago
HiI don't think CUCM allows you to remap the first name field - at least...

Aaron Harrison has commented on Disabling New Call button on phone

4 weeks 11 hours ago
Hi- To prevent outbound calls, you can apply a CSS that does not permit...

Aaron Harrison has commented on Cannot connect to uccx database.

4 weeks 1 day ago
HiYour username is wrong - it's not 140057.It should be uccxhruser...

Aaron Harrison has commented on Components for an IP Phone system

4 weeks 1 day ago
HiYou have two options:Communications Manager Express - runs in IOS, on a...

Aaron Harrison has commented on cannot connect to uccx database

4 weeks 1 day ago
HiYour username is wrong - it's not 140057.It should be uccxhruser...

Aaron Harrison has commented on Call control group UCCX 9.0

4 weeks 1 day ago
I would say so.Bear in mind that the CTI ports are never dialled directly, so...

Aaron Harrison has commented on Components for an IP Phone system

4 weeks 1 day ago
HiThe best way to think of it is 'what do you have in a normal phone system...

Aaron Harrison has commented on UCCX Outbound CCDR Report

4 weeks 1 day ago
Hihttp://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/...

Aaron Harrison has commented on UCCX 8.5.1 CAD and CSD must both run?

4 weeks 1 day ago
Hi Remotely, you can enable 'DEBUG' tracing in the Supervisor/...

Aaron Harrison has commented on Copy historical data from UCCX 8.5 to UCCX 10.5

1 month 7 hours ago
No problem.Please remember to rate useful responses and mark 'answered...

Aaron Harrison has commented on Backup Script & promts

1 month 8 hours ago
Hi VijayIn Prompt Mgmt, just click on the actual 'folder' icon on the...

Aaron Harrison has commented on Failed Calls within a Dial-Peer?

1 month 8 hours ago
HiIt means 14244 calls have failed - this could be for any reason; e.g. config...

Aaron Harrison has commented on Copy historical data from UCCX 8.5 to UCCX 10.5

1 month 3 days ago
Sort of.DRF BackupDRF Restore to same IP/hostname etc in lab, segregated...

Aaron Harrison has commented on CUIC - How many agents logged in at one time?

1 month 3 days ago
Erm.. something like this?What I'd do next (probably) is write a macro to...

Aaron Harrison has commented on Copy historical data from UCCX 8.5 to UCCX 10.5

1 month 3 days ago
HiYou can copy your live VM (or DRF backup/restore it to a VM) on v8.5, then...

Aaron Harrison has commented on Copy historical data from UCCX 8.5 to UCCX 10.5

1 month 3 days ago
HiNo - but you can take a copy of your live UCCX (or DRF backup/restore to a VM...

Aaron Harrison has commented on Cisco UCCX

1 month 3 days ago
Please describe your issue more clearly....Also describe in more detail what...

Aaron Harrison has commented on Outgoing call to mobile number using wrong dialpeer

1 month 3 days ago
Hi50/0/1 is a virtual voice port that represents an ephone - i.e. it's the...

Aaron Harrison has commented on Phones getting unregistered frequently from call Manager

1 month 3 days ago
HiIf your HQ site users are OK, then your CUCMs are OK.That means your...

Aaron Harrison has commented on CUIC - How many agents logged in at one time?

1 month 4 days ago
HiIt should be possible with CountIf, at least on the 10.5 report I'm...

Aaron Harrison has commented on UCCX V.10.X - Reports Limitation of 8000 rows

1 month 4 days ago
AnthonyThere is no workaround or quick fix. You need to understand your...

Aaron Harrison has commented on UCCX 8.5.1 CAD and CSD must both run?

1 month 4 days ago
OK - so you need to verify the usual settings for an Agent to be monitored with...

Aaron Harrison has commented on Unity Connection 9.1.1 locale

1 month 5 days ago
No problem.Please remember to rate useful responses appropriately...

Bio

An experienced consultant and engineer with over 10 years of experience of design, deployment and troubleshooting of a wide range of networking and server technologies.

CCIE-Voice Certified, along with an extensive list of other Cisco, Microsoft, Citrix and other vendor accreditations.

Strengths include:

- Detailed knowledge of many technical areas from networks through
- server, infrastructure, application and software development levels
- Troubleshooting and analysis of complex issues
- Detailed design and change assessment
- A consistent record of timely and successful project delivery
- A capable self-educator, able to independently learn new products and technologies quickly and in detail

Technology Specialities:

- The Cisco Unified Communications suite, particularly Cisco UCM and Cisco UCCX from design, deployment, support and development perspectives. Also extensive experience with Cisco Presence/IM&P and Jabber, Unity and Unity Connection messaging systems.
- Custom Contact Centre Reporting (SQL, Crystal Reports development)
- Strong network and network protocol understanding
- Firewall and Load Balancing solutions
- Microsoft infrastructure
- Tactical Java development

Recent Awards:
- Cisco Designated VIP - IP Telephony 2014
- Cisco Designated VIP - IP Telephony 2013
- Cisco Designated VIP - Contact Centre 2012
- Cisco Designated VIP - IP Telephony 2011








  • Community Spotlight Award

    Questions Answered, February 2015





  • Cisco Designated VIP

    2014 IP Telephony





  • Cisco Designated VIP

    2013 IP Telephony





  • Cisco Designated VIP

    2012 Contact Center





  • Cisco Designated VIP

    2011 IP Telephony









Aaron Harrison's Stats

Points11873
Discussion started 92
Answers marked as Correct 1129
Endorsed 19
Content Rated 215
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