Aaron Harrison

Member Since: May 14, 2003

English
Aaron Harrison's Activity on Cisco Support Community
Currently displaying 50 результаты
21 часа 49 минуты назад
HiNot really.You can either:1) Schedule a daily report to run each day for 9-5...
22 часа 32 минуты назад
HiYou'll need to write a custom report for this. It will involve some...
23 часа 24 минуты назад
You can use AXL to retrieve and insert the records to the DB. I have previously...
1 день 45 минуты назад
HiI would sign up here: https://communities.cisco.com/community/technology...
1 день 48 минуты назад
HiI would simply store the value returned from the 'get reporting step...
1 день 23 часа назад
HiUCCE has it - however UCCX doesn't yet. I'm sure it will appear (even...
1 неделя 1 день назад
Hi If you are not a 'java person' then you have either weeks (if...
1 неделя 2 дня назад
HiMaybe try moving the 'get call contact' info step after the first...
1 неделя 2 дня назад
Hi AllHas anyone had success with preconfiguration of VMO in a 10.x environment...
1 неделя 2 дня назад
HiPost up your custom file, and a screen grab of the end users page listing...
1 неделя 2 дня назад
Hi JoeIt's just a bad idea - personally I wish Cisco would make it a per-...
1 неделя 2 дня назад
Hi Are you talking UCCX?In UCCX, you will see the calling number as the...
1 неделя 2 дня назад
Hi JamesYou can't have the system change the way it records calls. It will...
1 неделя 6 дня назад
Hi MikhailThat is correct - once the call transfers off system or to an agent,...
2 недели 1 день назад
HiA little old, but this post sort of explains it. https://supportforums....
2 недели 1 день назад
No, it makes no difference. Pickup is 'unsupported' - see the release...
2 недели 1 день назад
Hi JosephI have worked custom versions of the call distribution report to meet...
2 недели 2 дня назад
Hi RameshYou cannot use pickup with CCX - it will cause issues with statistics/...
2 недели 2 дня назад
HiI would strongly recommend you do not try to fix this with obscure call...
2 недели 2 дня назад
Hi GlennYou are correct, CAD is intended to be dropped from 11.0. UCCX 10.6...
2 недели 2 дня назад
No problem.Please remember to rate useful responses and mark questions '...
2 недели 3 дня назад
HiYou will need to contact Cisco TAC (either raise a case normally (best) or...
2 недели 3 дня назад
Glad you find the forum useful!Please remember to rate useful responses and...
2 недели 5 дня назад
Hi AllBoot delay isn't really intended for that purpose.There is a VM...
2 недели 5 дня назад
Thought so :-)
2 недели 5 дня назад
Hi Just click 'change' next to the owner and assign the subscriber...
2 недели 5 дня назад
HiI mean DO NOT include the root path, or leading '/'.You have a few...
2 недели 6 дня назад
Hi MarcosUCCX can't 'try' to dial the null partition, it can only...
2 недели 6 дня назад
Hi CarloUseful to know (+5) - I hadn't realised phones were getting support...
2 недели 6 дня назад
Hi JuanYou will need upgraded licenses. You'll either need to:- Purchase...
2 недели 6 дня назад
I think that's the best option.RegardsAaronPlease remember to mark...
2 недели 6 дня назад
Try without the leading /, the path is probably relative to the trigger root (e...
2 недели 6 дня назад
I would raise a support case for this referencing that enhancement to raise the...
2 недели 6 дня назад
HiAccording to the compatibility matrix you can use up to SocialMiner 10.0(1)...
3 недели 20 минуты назад
Hi SaschaYou can do it as often as you like... but bear in mind the load on the...
3 недели 45 минуты назад
HiPlease check that the gateway inbound CSS has acess to the CTI Ports'...
3 недели 48 минуты назад
Ah - yes, sorry I see what you mean. Here in the UK caller ID generally refers...
3 недели 49 минуты назад
HiThere is no migration of CAD config; they are two different products. You...
3 недели 1 день назад
Hi To get the caller ID, use a 'get call contact info' step to...
3 недели 1 день назад
HiSee this guide for the 'how' part. http://www.cisco.com/c/en/us/...
3 недели 1 день назад
HiExpressway is currently supported for Jabber clients and some other units.For...
3 недели 1 день назад
HiYou wouldn't do that by posting the client's licenses on a public...
3 недели 2 дня назад
Hi ScottYou just need to configured SRST to translate the inbound DDIs to hunt...
3 недели 2 дня назад
I don't think so - you can get basic statistics, but the IP address of the...
3 недели 3 дня назад
Hi MattBasically you can't debug a script that is launched as a subflow,...
3 недели 3 дня назад
Hi This is normal behaviour for UCCX - it has always worked like this. You...
3 недели 6 дня назад
Hi MatthewI don't see it in production often, so I would say not - it's...
3 недели 6 дня назад
HiYou should really trace the SIP messaging between CUCM and MS to see whether...
3 недели 6 дня назад
What modifications would you like to make?
3 недели 6 дня назад
Hi FarbodYour question isn't clear - what is the 'config file' that...

Биография

An experienced consultant and engineer with over 10 years of experience of design, deployment and troubleshooting of a wide range of networking and server technologies.

CCIE-Voice Certified, along with an extensive list of other Cisco, Microsoft, Citrix and other vendor accreditations.

Strengths include:

- Detailed knowledge of many technical areas from networks through
- server, infrastructure, application and software development levels
- Troubleshooting and analysis of complex issues
- Detailed design and change assessment
- A consistent record of timely and successful project delivery
- A capable self-educator, able to independently learn new products and technologies quickly and in detail

Technology Specialities:

- The Cisco Unified Communications suite, particularly Cisco UCM and Cisco UCCX from design, deployment, support and development perspectives. Also extensive experience with Cisco Presence/IM&P and Jabber, Unity and Unity Connection messaging systems.
- Custom Contact Centre Reporting (SQL, Crystal Reports development)
- Strong network and network protocol understanding
- Firewall and Load Balancing solutions
- Microsoft infrastructure
- Tactical Java development

Recent Awards:
- Cisco Designated VIP - IP Telephony 2014
- Cisco Designated VIP - IP Telephony 2013
- Cisco Designated VIP - Contact Centre 2012
- Cisco Designated VIP - IP Telephony 2011








  • Community Spotlight Award

    Member's Choice, May 2015





  • Community Spotlight Award

    Questions Answered, February 2015





  • Cisco Designated VIP

    2014 IP Telephony





  • Cisco Designated VIP

    2013 IP Telephony





  • Cisco Designated VIP

    2012 Contact Center





  • Cisco Designated VIP

    2011 IP Telephony









Aaron Harrison's Stats

Очки12006
Обсуждение началось 93
Ответ тпомечен как правильный 1142
одобрил 19
Содержимое оценки 218
Website: