Abhiram Kramadhati

Member Since: Nov 16, 2011

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Abhiram Kramadhati's Activity on Cisco Support Community
Currently displaying 50 results

Abhiram Kramadhati has commented on URGENT: QoS Design on Data Center MPLS - MediaNet Question...

2 weeks 6 days ago
Alex,Sorry to hijack your thread, I could not find you email address anywhere...

Abhiram Kramadhati has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

3 weeks 3 days ago
Hi Sivanesan,I would need more details such as FF version, the phone model etc...

Abhiram Kramadhati has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

3 weeks 4 days ago
Hi Alex,There has been an enhancement defect opened up for this: ...

Abhiram Kramadhati has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

4 weeks 4 hours ago
Hi James,The phonebooks appear when you click on the 'Make a New Call'...

Abhiram Kramadhati has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

4 weeks 14 hours ago
Hi James,The phonebooks are available whenever the phone gadget is invoked. For...

Abhiram Kramadhati has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

4 weeks 1 day ago
Hi Alex,I confirmed this with the product team that it is not possible in the...

Abhiram Kramadhati has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

1 month 2 days ago
Hi Alex,I just had a quick call with the product team and they will provide a...

Abhiram Kramadhati has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

1 month 2 days ago
Hi Alex,Good question. Usually, I redirect partners to this page where you can...

Abhiram Kramadhati has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

1 month 2 days ago
Hi Alex,This is an interesting requirement. I am not aware of a ay of doing it...

Abhiram Kramadhati has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

1 month 3 days ago
Hi Simon,The support for mixed mode will be announced at the end of March 2015...

Abhiram Kramadhati has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

1 month 3 days ago
Hi Mark,I just want to take a step back on my previous answer. That answers is...

Abhiram Kramadhati has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

1 month 3 days ago
Hi Anthony,I couldn't agree more and the capabilities with the macros seem...

Abhiram Kramadhati has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

1 month 3 days ago
Hi Neil,Thanks for the feedback, I understand the challenges you would face as...

Abhiram Kramadhati has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

1 month 3 days ago
Hi Mark,Yes, the existing licenses will still be valid, so you can upgrade to a...

Abhiram Kramadhati has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

1 month 3 days ago
Hi James,We will have an IPPA replacement that will work with Finesse and it...

Abhiram Kramadhati has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

1 month 4 days ago
Hi Neil,I understand the concerns and many of them are things that have been...

Abhiram Kramadhati has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

1 month 4 days ago
Hi Ian,I can confirm that Finesse will be the only agent desktop option in UCCX...

Abhiram Kramadhati has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

1 month 5 days ago
Hi James,The nature of the symptoms points to an issue with the CTI...

Abhiram Kramadhati has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

1 month 5 days ago
Hi Sivanesan,I agree and see where you are coming from. I have filed this...

Abhiram Kramadhati has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

1 month 6 days ago
Hi Marcelo,Just a follow-up on the prime licensing question - I had a chat with...

Abhiram Kramadhati has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

1 month 6 days ago
Hi Sivanesan,Thanks for that information. Yes, you are right. The reason for...

Abhiram Kramadhati has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

1 month 6 days ago
Hi Marcelo,Thanks for your question. There are no changes to the licenses...

Abhiram Kramadhati has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

1 month 1 week ago
Hi Sivanesan,The SocialMiner is utilized as the centralised engine for all non-...

Abhiram Kramadhati has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

1 month 1 week ago
Hi James,Thanks for your question. As far as the CTI Port is concerned,...

Abhiram Kramadhati has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

1 month 1 week ago
Hi Aaron,That is a great question, thanks for that. Cisco Finesse is the...

Abhiram Kramadhati has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

1 month 1 week ago
Hi Jim,Going the way of Finesse would be the best way forward since CAD will...

Abhiram Kramadhati has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

1 month 1 week ago
Hi Jimmy,Currently, there are no workflow options to change the state of an...

Abhiram Kramadhati has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

1 month 1 week ago
Hi Aaron,Thanks for your question. The support for co-residence of CAD and...

Abhiram Kramadhati has commented on Error when generating Live Data Report from CUIC in CUCX 10

11 months 1 week ago
Hi Rami,For the benefit of the audience, here is the defect which was filed for...

Abhiram Kramadhati has commented on Error when generating Live Data Report from CUIC in CUCX 10

11 months 1 week ago
Hi Rami,For the benefit of the audience, here is the defect which was filed for...

Abhiram Kramadhati has commented on Community Tech-Talk: Cisco Unified Contact Center Express (UCCX) Version 10.0 Upgrade, Migration and New Features Overview

1 year 1 week ago
Hi Jayadurai,Yes, only supervisors who have been assigned an IPCC extension...

Abhiram Kramadhati has commented on Cisco Agent Error - 'A referral was returned from the server.'

1 year 1 week ago
Hi all,I have Adam's case (afarabaugh) and the workaround is working. But...

Abhiram Kramadhati has commented on Community Tech-Talk: Cisco Unified Contact Center Express (UCCX) Version 10.0 Upgrade, Migration and New Features Overview

1 year 2 weeks ago
Hi Steve,Sorry, I missed your question. I will get back to you with the answer....

Abhiram Kramadhati has commented on UCCX licensing

1 year 3 weeks ago
Hi,The seat licenses can be procured by placing an order for the required...

Abhiram Kramadhati has commented on Community Tech-Talk: Cisco Unified Contact Center Express (UCCX) Version 10.0 Upgrade, Migration and New Features Overview

1 year 3 weeks ago
Hi Tom,The IPPA connects to the IP Phone Agent Service and that is a desktop...

Abhiram Kramadhati has commented on Community Tech-Talk: Cisco Unified Contact Center Express (UCCX) Version 10.0 Upgrade, Migration and New Features Overview

1 year 1 month ago
Hi Jayadurai,Secure HTTP has to be used as part of Finesse. If you are using...

Abhiram Kramadhati has commented on OVA Upgrade for UCCX 8.5

1 year 1 month ago
Hi,You will have to take a backup of the UCCX-->redeploy the VM with the new...

Abhiram Kramadhati has commented on OVA Upgrade for UCCX 8.5

1 year 1 month ago
Hi,You will have to take a backup of the UCCX-->redeploy the VM with the new...

Abhiram Kramadhati has commented on Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

1 year 2 months ago
Hi Ashley, Thank you for your questions. In terms of wallboard, the supported...

Abhiram Kramadhati has created Chalk Talk: Contact Center Express Reloaded - New Features and Migration Techniques

1 year 2 months ago
This Chalk Talk discusses the latest version of the Unified Contact Center...

Abhiram Kramadhati has commented on Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

1 year 2 months ago
Hi Ricardo,I would answer this in parts:Can you integrate both UCCX to a CUCM...

Abhiram Kramadhati has commented on Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

1 year 2 months ago
Hi Nilesh,UCCX 10.0 CAD/CSD is currently not compatible with Windows 8:http://...

Abhiram Kramadhati has commented on Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

1 year 2 months ago
Hi Neil,The license has been sent to your email.Cheers,Abhiram Kramadhati

Abhiram Kramadhati has commented on Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

1 year 2 months ago
Hi Neil,I have subimitted the request and will let you know as soon as I get...

Abhiram Kramadhati has commented on Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

1 year 2 months ago
Sure Neil. Could you provide your License MAC?Cheers,Abhiram Kramadhati

Abhiram Kramadhati has commented on Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

1 year 2 months ago
Hi Thomas,This is the current implmentation:When the consult transfer is in...

Abhiram Kramadhati has commented on Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

1 year 2 months ago
Hi Neil,I have confirmation that the issue should be sorted out by the end of...

Abhiram Kramadhati has commented on Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

1 year 2 months ago
Hi Neil,I had a chat with the product team and yes, the IPIVR upgrade is yet to...

Abhiram Kramadhati has commented on Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

1 year 2 months ago
Hi Neil,Thanks for pointing that out. I am not the best person to answer that,...

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Abhiram Kramadhati's Stats

Points286
Discussion started 1
Answers marked as Correct 1
Endorsed 0
Content Rated 4