Abhiram Kramadhati

Member Since: Nov 16, 2011

English
Abhiram Kramadhati's Activity on Cisco Support Community
Currently displaying 50 results

Abhiram Kramadhati has commented on Error when generating Live Data Report from CUIC in CUCX 10

9 months 3 weeks ago
Hi Rami,For the benefit of the audience, here is the defect which was filed for...

Abhiram Kramadhati has commented on Error when generating Live Data Report from CUIC in CUCX 10

9 months 3 weeks ago
Hi Rami,For the benefit of the audience, here is the defect which was filed for...

Abhiram Kramadhati has commented on Community Tech-Talk: Cisco Unified Contact Center Express (UCCX) Version 10.0 Upgrade, Migration and New Features Overview

10 months 4 weeks ago
Hi Jayadurai,Yes, only supervisors who have been assigned an IPCC extension...

Abhiram Kramadhati has commented on Cisco Agent Error - 'A referral was returned from the server.'

10 months 4 weeks ago
Hi all,I have Adam's case (afarabaugh) and the workaround is working. But...

Abhiram Kramadhati has commented on Community Tech-Talk: Cisco Unified Contact Center Express (UCCX) Version 10.0 Upgrade, Migration and New Features Overview

11 months 1 week ago
Hi Steve,Sorry, I missed your question. I will get back to you with the answer....

Abhiram Kramadhati has commented on UCCX licensing

11 months 1 week ago
Hi,The seat licenses can be procured by placing an order for the required...

Abhiram Kramadhati has commented on Community Tech-Talk: Cisco Unified Contact Center Express (UCCX) Version 10.0 Upgrade, Migration and New Features Overview

11 months 2 weeks ago
Hi Tom,The IPPA connects to the IP Phone Agent Service and that is a desktop...

Abhiram Kramadhati has commented on Community Tech-Talk: Cisco Unified Contact Center Express (UCCX) Version 10.0 Upgrade, Migration and New Features Overview

11 months 3 weeks ago
Hi Jayadurai,Secure HTTP has to be used as part of Finesse. If you are using...

Abhiram Kramadhati has commented on OVA Upgrade for UCCX 8.5

11 months 4 weeks ago
Hi,You will have to take a backup of the UCCX-->redeploy the VM with the new...

Abhiram Kramadhati has commented on OVA Upgrade for UCCX 8.5

11 months 4 weeks ago
Hi,You will have to take a backup of the UCCX-->redeploy the VM with the new...

Abhiram Kramadhati has commented on Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

1 year 1 month ago
Hi Ashley, Thank you for your questions. In terms of wallboard, the supported...

Abhiram Kramadhati has created Chalk Talk: Contact Center Express Reloaded - New Features and Migration Techniques

1 year 1 month ago
This Chalk Talk discusses the latest version of the Unified Contact Center...

Abhiram Kramadhati has commented on Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

1 year 1 month ago
Hi Ricardo,I would answer this in parts:Can you integrate both UCCX to a CUCM...

Abhiram Kramadhati has commented on Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

1 year 1 month ago
Hi Nilesh,UCCX 10.0 CAD/CSD is currently not compatible with Windows 8:http://...

Abhiram Kramadhati has commented on Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

1 year 1 month ago
Hi Neil,The license has been sent to your email.Cheers,Abhiram Kramadhati

Abhiram Kramadhati has commented on Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

1 year 1 month ago
Hi Neil,I have subimitted the request and will let you know as soon as I get...

Abhiram Kramadhati has commented on Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

1 year 1 month ago
Sure Neil. Could you provide your License MAC?Cheers,Abhiram Kramadhati

Abhiram Kramadhati has commented on Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

1 year 1 month ago
Hi Thomas,This is the current implmentation:When the consult transfer is in...

Abhiram Kramadhati has commented on Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

1 year 1 month ago
Hi Neil,I have confirmation that the issue should be sorted out by the end of...

Abhiram Kramadhati has commented on Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

1 year 1 month ago
Hi Neil,I had a chat with the product team and yes, the IPIVR upgrade is yet to...

Abhiram Kramadhati has commented on Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

1 year 1 month ago
Hi Neil,Thanks for pointing that out. I am not the best person to answer that,...

Abhiram Kramadhati has commented on Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

1 year 1 month ago
Hi Neil,UCCX 10.0 can be ordered via the PUT. Subsequent upgarde images will be...

Abhiram Kramadhati has commented on Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

1 year 1 month ago
Hi Gabriel,Yes you are right, the SRND talks about this (http://www.cisco.com/...

Abhiram Kramadhati has commented on Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

1 year 1 month ago
Hi Anurag,Thanks for your questions. 1:Is there change in DB architecture as...

Abhiram Kramadhati has commented on Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

1 year 1 month ago
Hi David,Yes, UCCX 10.0 has CUIC as the single reporting solution. It was a...

Abhiram Kramadhati has commented on Beta for UCCX 10

1 year 1 month ago
Hi Kadambari,You can get information about 10.0 here: https://supportforums....

Abhiram Kramadhati has created Community Tech-Talk: Cisco Unified Contact Center Express (UCCX) Version 10.0: Upgrade, Migration and New Features Overview

1 year 1 month ago
This video is about the latest UCCX version 10.0(1) which has new features such...

Abhiram Kramadhati has created Community Tech-Talk: Cisco Unified Contact Center Express (UCCX) Version 10.0: Upgrade, Migration and New Features Overview

1 year 1 month ago
This tech-talk is about the latest UCCX version 10.0(1). The latest release has...

Abhiram Kramadhati has created certificate_management.pptx

1 year 1 month ago

Abhiram Kramadhati has created Community Tech-Talk: Cisco Unified Contact Center Express (UCCX) Version 10.0 Upgrade, Migration and New Features Overview

1 year 1 month ago
My name is Abhiram Kramadhati. I am an engineer with the Contact Center...

Abhiram Kramadhati has commented on Ask the Expert: Deployment and Troubleshooting Cisco Unified Contact Center Express (UCCX) Deployments

1 year 10 months ago
Hi Rajasekar,Thanks for your question!We have had multiple cases with our PDI...

Abhiram Kramadhati has commented on Ask the Expert: Deployment and Troubleshooting Cisco Unified Contact Center Express (UCCX) Deployments

1 year 10 months ago
Hi Anas,Thanks for your question!You can send an email from the script. In...

Abhiram Kramadhati has commented on Ask the Expert: Deployment and Troubleshooting Cisco Unified Contact Center Express (UCCX) Deployments

1 year 10 months ago
Hi Binny,Thanks for your question. I understand that you would want the UCCX...

Abhiram Kramadhati has commented on Ask the Expert: Deployment and Troubleshooting Cisco Unified Contact Center Express (UCCX) Deployments

1 year 10 months ago
Hi Anas,Thanks for your question!From your question, I am able to gather that...

Abhiram Kramadhati has commented on Ask the Expert: Deployment and Troubleshooting Cisco Unified Contact Center Express (UCCX) Deployments

1 year 10 months ago
Hi Anas,Thanks for your questions. To answer both of them:An agent cannot...

Abhiram Kramadhati has commented on Ask the Expert: Deployment and Troubleshooting Cisco Unified Contact Center Express (UCCX) Deployments

1 year 10 months ago
Hi Anthony,Thanks for your great question, as always:)I was able to recreate...

Abhiram Kramadhati has commented on Ask the Expert: Deployment and Troubleshooting Cisco Unified Contact Center Express (UCCX) Deployments

1 year 10 months ago
Hi Rahul,Thanks for your question. The transcript of every chat session is...

Abhiram Kramadhati has created Chalk Talk: Understanding IPIVR in an UCCE Environment

1 year 10 months ago
IPIVR in the UCCE environment is used for IVR treatment and also in modifying...

Abhiram Kramadhati has commented on Ask the Expert: Deployment and Troubleshooting Cisco Unified Contact Center Express (UCCX) Deployments

1 year 10 months ago
Hi Tenaro,Thanks for your question. A lot has changed since the windows version...

Abhiram Kramadhati has commented on Ask the Expert: Deployment and Troubleshooting Cisco Unified Contact Center Express (UCCX) Deployments

1 year 10 months ago
Hi Jason/Aaron,My apologies, I completely misread the question and the...

Abhiram Kramadhati has commented on Ask the Expert: Deployment and Troubleshooting Cisco Unified Contact Center Express (UCCX) Deployments

1 year 10 months ago
Hi Anthony,Please find my response below:Off the top of my head I would say...

Abhiram Kramadhati has commented on Ask the Expert: Deployment and Troubleshooting Cisco Unified Contact Center Express (UCCX) Deployments

1 year 10 months ago
Hi Jason,Thanks for your question!From your question, I would appreciate if you...

Abhiram Kramadhati has commented on Ask the Expert: Deployment and Troubleshooting Cisco Unified Contact Center Express (UCCX) Deployments

1 year 10 months ago
Hi Anthony,Thanks for the question.This is an interesting requirement, since...

Abhiram Kramadhati has commented on Reminder for UCCX agent desktop

2 years 5 months ago
Hi Anthony,1) True, it is not exactly for this scenario.2) If the agent hangs...

Abhiram Kramadhati has commented on Reminder for UCCX agent desktop

2 years 5 months ago
Hi Anothony/Jonathan,I am not sure if you have tried this, but you can have a...

Abhiram Kramadhati has commented on Bringing in Called name from CUCM into UCCX to present to agent

2 years 6 months ago
Hi Duane,I am guessing that you mean that you have multiple triggers for an...

Abhiram Kramadhati has commented on CAD Software Update location on UCCX 8

2 years 6 months ago
Hi Jonathan,I know its pretty late for the reply, but I was just browsing and...

Abhiram Kramadhati has commented on UCCX Data Incorrect since 3 days

2 years 9 months ago
Hi Samira,I am not sure i understand the problem description completely. Could...

Abhiram Kramadhati has commented on UCCX Data Incorrect since 3 days

2 years 9 months ago
Hi Samira,I am not sure i understand the problem description completely. Could...

Abhiram Kramadhati has commented on UCCX 8.5(1)SU3?

2 years 10 months ago
Hi Yavuz,We have seen customers who have upgraded to the 8.5(1)SU3 version...

Bio












Abhiram Kramadhati's Stats

Points151
Discussion started 1
Answers marked as Correct 1
Endorsed 0
Content Rated 3