Abhiram Kramadhati

Member Since: Nov 16, 2011

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Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 1 month ago

Hi Carlos,  I logged in as the 3rdpartygadget user and created a new folder under...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 1 month ago

That great, Pedro! It is a very important thing to consider as well with Finesse - all Finesse API...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 1 month ago

Hi Carlos,  This is fixable from the root, but I need to check if this is an issue on all systems....

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 1 month ago

Hello Ahmed, CSCuo73536 - this is in the roadmap and should be implemented soon. We don't have...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 1 month ago

Hi Pedro,  There definitely an issue with the log4j initiation and the files hosted by the...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 1 month ago

Hi Graham, 11.6 is concentrating primarily on chat and email, so you will see a lot of feature gaps...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 1 month ago

Hi there,  Thank for you for this feedback. 11.6 and 12.0 will see most of the feature difference...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 1 month ago

Hi Seth,  I was discussing this with the architect, hence I couldn't reply earlier.  1) For the...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 1 month ago

Hi Carlos,  Apologies, I misunderstood the question the first time. So on the desktop, the Make New...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 1 month ago

Hi Pedro,  Thanks for posting the question, the support community is certainly a good place to...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 1 month ago

Hi Carlos,  With UCCX 11.0, you can go off-hook when you are in the READY state and make the call....

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 1 month ago

Hi Greg,  The communication is that the agents all report up to the Desktop Chat and the Enterprise...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 2 months ago

Apologies if I have missed out any question here. But I will work on creating a community where we...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 2 months ago

Seth, I might have some good news for you. We are targeting to introduce Blind Transfer on UCCX...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 2 months ago

Hi Michal,  Agreed, it might not cater to your requirement a 100%. CUIC 11.5 has a fully changed UI...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 2 months ago

Thanks for sharing, that is a good use case Thomas. It might not be immediate and I can already see...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 2 months ago

Hi Michal,  I guess Seth answered a part of your question (thanks, Seth!). But to add on to that,...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 2 months ago

Hi Thomas,  Good to know you were at the partner summit! It is run by my teammates, I am just in...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 2 months ago

Hi Seth,  Again, thanks for sharing this list. There is a lot of items that we discussed on and...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 2 months ago

Hi Prashant,  Are you referring to the CUIC standalone? The user that is used to connect to the...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 2 months ago

My comments below, more to come :) Finesse Add back BlindTransfer support. [AK -...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 2 months ago

Hi there,  Yes, thanks for pointing that out! I was actually referring to the enhancement where the...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 2 months ago

Thanks for your questions, Seth! I will go through this list and respond back to you (and take the...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 2 months ago

Hi Amer,  That is certainly good feedback. Are you referring to the adding a datasource connection...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 2 months ago

Hi David,  Thank you for your questions.  Are there any significant improvements within...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 2 months ago

Hi Anthony, Thank you for the first question and I am glad its from you! We really do appreciate...

Abhiram Kramadhati commented on URGENT: QoS Design on Data Center MPLS - MediaNet Question... in Other Collaboration, Voice, and Video Subjects 1 year ago

Alex,Sorry to hijack your thread, I could not find you email address anywhere else :) Could you...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 1 year ago

Hi Sivanesan,I would need more details such as FF version, the phone model etc. and might need a...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 1 year ago

Hi Alex,There has been an enhancement defect opened up for this: CSCut55671 and it has been added...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 1 year ago

Hi James,The phonebooks appear when you click on the 'Make a New Call' button, which is available...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 1 year ago

Hi James,The phonebooks are available whenever the phone gadget is invoked. For example, the agent...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 1 year ago

Hi Marcelo,Just a follow-up on the prime licensing question - I had a chat with the product...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 1 year ago

Hi Alex,I confirmed this with the product team that it is not possible in the current...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 1 year ago

Hi Alex,I just had a quick call with the product team and they will provide a brief overview of the...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 1 year ago

Hi Alex,Good question. Usually, I redirect partners to this page where you can download these host...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 1 year ago

Hi Alex,This is an interesting requirement. I am not aware of a ay of doing it, but maybe you could...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 1 year ago

Hi Simon,The support for mixed mode will be announced at the end of March 2015. The support is...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 1 year ago

Hi Mark,I just want to take a step back on my previous answer. That answers is relevant to UCCX...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 1 year ago

Hi Anthony,I couldn't agree more and the capabilities with the macros seem to be something that has...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 1 year ago

Hi Neil,Thanks for the feedback, I understand the challenges you would face as a partner and we...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 1 year ago

Hi Mark,Yes, the existing licenses will still be valid, so you can upgrade to a finesse supported...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 1 year ago

Hi James,We will have an IPPA replacement that will work with Finesse and it will be very similar...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 1 year ago

Hi Neil,I understand the concerns and many of them are things that have been conveyed to the...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 1 year ago

Hi Ian,I can confirm that Finesse will be the only agent desktop option in UCCX 11.0 and upwards....

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 1 year ago

Hi James,The nature of the symptoms points to an issue with the CTI control over the phone, the...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 1 year ago

Hi Sivanesan,I agree and see where you are coming from. I have filed this enhancement request ...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 1 year ago

Hi Sivanesan,Thanks for that information. Yes, you are right. The reason for that is that unlike...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 1 year ago

Hi Marcelo,Thanks for your question. There are no changes to the licenses you would apply with the...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 1 year ago

Hi Sivanesan,The SocialMiner is utilized as the centralised engine for all non-voice interactions...

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