Abhiram Kramadhati

Member Since: Nov 16, 2011

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Abhiram Kramadhati commented on UCCX - Issues, technotes and everything else | A Cisco BU initiative in Contact Center 6 months ago

Hi there, The Read-me was missing during the upload, it will appear today or by tomorrow. This is...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 11 months ago

Hi Carlos,  I logged in as the 3rdpartygadget user and created a new folder under...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 11 months ago

That great, Pedro! It is a very important thing to consider as well with Finesse - all Finesse API...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 11 months ago

Hi Carlos,  This is fixable from the root, but I need to check if this is an issue on all systems....

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 11 months ago

Hello Ahmed, CSCuo73536 - this is in the roadmap and should be implemented soon. We don't have...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 11 months ago

Hi Pedro,  There definitely an issue with the log4j initiation and the files hosted by the...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 11 months ago

Hi Graham, 11.6 is concentrating primarily on chat and email, so you will see a lot of feature gaps...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 11 months ago

Hi there,  Thank for you for this feedback. 11.6 and 12.0 will see most of the feature difference...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 11 months ago

Hi Seth,  I was discussing this with the architect, hence I couldn't reply earlier.  1) For the...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 11 months ago

Hi Carlos,  Apologies, I misunderstood the question the first time. So on the desktop, the Make New...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 11 months ago

Hi Pedro,  Thanks for posting the question, the support community is certainly a good place to...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 11 months ago

Hi Carlos,  With UCCX 11.0, you can go off-hook when you are in the READY state and make the call....

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 11 months ago

Hi Greg,  The communication is that the agents all report up to the Desktop Chat and the Enterprise...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 11 months ago

Apologies if I have missed out any question here. But I will work on creating a community where we...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 11 months ago

Seth, I might have some good news for you. We are targeting to introduce Blind Transfer on UCCX...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 11 months ago

Hi Michal,  Agreed, it might not cater to your requirement a 100%. CUIC 11.5 has a fully changed UI...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 11 months ago

Thanks for sharing, that is a good use case Thomas. It might not be immediate and I can already see...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 11 months ago

Hi Michal,  I guess Seth answered a part of your question (thanks, Seth!). But to add on to that,...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 11 months ago

Hi Thomas,  Good to know you were at the partner summit! It is run by my teammates, I am just in...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 11 months ago

Hi Seth,  Again, thanks for sharing this list. There is a lot of items that we discussed on and...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 11 months ago

Hi Prashant,  Are you referring to the CUIC standalone? The user that is used to connect to the...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 11 months ago

My comments below, more to come :) Finesse Add back BlindTransfer support. [AK -...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 11 months ago

Hi there,  Yes, thanks for pointing that out! I was actually referring to the enhancement where the...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 11 months ago

Thanks for your questions, Seth! I will go through this list and respond back to you (and take the...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 11 months ago

Hi Amer,  That is certainly good feedback. Are you referring to the adding a datasource connection...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 11 months ago

Hi David,  Thank you for your questions.  Are there any significant improvements within...

Abhiram Kramadhati commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 11 months ago

Hi Anthony, Thank you for the first question and I am glad its from you! We really do appreciate...

Abhiram Kramadhati commented on URGENT: QoS Design on Data Center MPLS - MediaNet Question... in Other Collaboration, Voice, and Video Subjects 2 years ago

Alex,Sorry to hijack your thread, I could not find you email address anywhere else :) Could you...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 2 years ago

Hi Sivanesan,I would need more details such as FF version, the phone model etc. and might need a...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 2 years ago

Hi Alex,There has been an enhancement defect opened up for this: CSCut55671 and it has been added...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 2 years ago

Hi James,The phonebooks appear when you click on the 'Make a New Call' button, which is available...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 2 years ago

Hi James,The phonebooks are available whenever the phone gadget is invoked. For example, the agent...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 2 years ago

Hi Marcelo,Just a follow-up on the prime licensing question - I had a chat with the product...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 2 years ago

Hi Alex,I confirmed this with the product team that it is not possible in the current...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 2 years ago

Hi Alex,I just had a quick call with the product team and they will provide a brief overview of the...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 2 years ago

Hi Alex,Good question. Usually, I redirect partners to this page where you can download these host...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 2 years ago

Hi Alex,This is an interesting requirement. I am not aware of a ay of doing it, but maybe you could...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 2 years ago

Hi Simon,The support for mixed mode will be announced at the end of March 2015. The support is...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 2 years ago

Hi Mark,I just want to take a step back on my previous answer. That answers is relevant to UCCX...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 2 years ago

Hi Anthony,I couldn't agree more and the capabilities with the macros seem to be something that has...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 2 years ago

Hi Neil,Thanks for the feedback, I understand the challenges you would face as a partner and we...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 2 years ago

Hi Mark,Yes, the existing licenses will still be valid, so you can upgrade to a finesse supported...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 2 years ago

Hi James,We will have an IPPA replacement that will work with Finesse and it will be very similar...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 2 years ago

Hi Neil,I understand the concerns and many of them are things that have been conveyed to the...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 2 years ago

Hi Ian,I can confirm that Finesse will be the only agent desktop option in UCCX 11.0 and upwards....

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 2 years ago

Hi James,The nature of the symptoms points to an issue with the CTI control over the phone, the...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 2 years ago

Hi Sivanesan,I agree and see where you are coming from. I have filed this enhancement request ...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 2 years ago

Hi Sivanesan,Thanks for that information. Yes, you are right. The reason for that is that unlike...

Abhiram Kramadhati commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD in Contact Center 2 years ago

Hi Marcelo,Thanks for your question. There are no changes to the licenses you would apply with the...

Bio

Abhiram Kramadhati (CCIE # 40065) is a Technical Solutions Manager with the Contact Center business unit and he has been with Cisco for more than 5 years, mainly working on Contact Center Products and helping customers get the best out of their collaboration solutions, having worked in large, complex projects on design and deployment including best practices. Prior to his current role, he worked in the contact center TAC backbone team for the Asia Pacific region, was the team lead and was actively involved in handling escalations in the region along with being involved in product enhancement exercises by providing insights gained by working with customers in the field.

He has worked extensively on collaboration products and has also hosted Ask-the-Expert sessions and Tech Talks in the Cisco Support Forums on Cisco Unified Contact Center Express and Finesse Migration best practices. He holds a CCIE in Collaboration. He is also a Cisco Live Distinguished Speaker. 

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