Alexander Maroukian

Member Since: Nov 21, 2011

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Alexander Maroukian commented on Send DN out specific port on UC540 in Voice Systems 1 year ago

Hello Jesse, You may try setting up CO lines as described in the following document: https://...

Alexander Maroukian commented on Auto Attendant UC540 in Voice Systems 1 year ago

Hi hartross22, The default AAbusinessopen.wav is just silence so you may press "0" when the line is...

Alexander Maroukian commented on UC540 telephony initialization in Voice Systems 2 years ago

Hello Lapson, CCA may not recognize the configuration because the unit may have been configured...

Alexander Maroukian commented on Unable to access CUE in Voice Systems 2 years ago

Hello leidenkranz, You have to wait longer at this point of the process. HTH,Alex*Please rate...

Alexander Maroukian commented on uc540 Call FWD All from one extension to another in Voice Systems 2 years ago

Hello Jason, It will affect the cfna and cfb going to the CUE, not the call transfers as a whole....

Alexander Maroukian commented on uc560 sip trunk did inbound to extension in Voice Systems 2 years ago

Hello, Usually SIP is sending the whole number not just the last 4 of the DID.The UC does not have...

Alexander Maroukian commented on UC540 gaining time??? in Voice Systems 2 years ago

Hello Jeremy,Please check your NTP association - show ntp  association. You should have "*" in...

Alexander Maroukian commented on uc540 Call FWD All from one extension to another in Voice Systems 2 years ago

Hello Jason, You may need to check the last redirect setting in the CUE.You need to select "...

Alexander Maroukian commented on Licensing UC560 in Voice Systems 2 years ago

Hello aaronde_boer, You may check if there are available licenses - in the command line - show...

Alexander Maroukian commented on UC500 Music on Hold While phones ring in Voice Systems 2 years ago

Hello Jean, This is possible for incoming calls to hunt groups only. It is called B-ACD.HTH,Alex*...

Alexander Maroukian commented on UC560, 7925G phone huge problems in Voice Systems 2 years ago

Hello Fabian,Please check if you are using the latest WAP321 firmware.You may scan the frequencies...

Alexander Maroukian commented on UC560 & PRI Single Number Reach Caller ID in Voice Systems 2 years ago

Hello, Yes this is possible with PRI, it could be set in the system but also depends on the carrier...

Alexander Maroukian commented on Implementing QoS on edge routers in LAN, Switching and Routing 2 years ago

Hello, Yes it is possible. You may try to use the model from the following link:http://www.cisco....

Alexander Maroukian commented on SF 200-24P switch compatible with UC560 in Voice Systems 2 years ago

Hello Keith,Yes it is possible. You need to switch the port to trunk or change the smartport role....

Alexander Maroukian commented on UC520 List of supported phone types in Voice Systems 2 years ago

Hello filan0011, You may find the supported phones with CCA(3.2.3) in the release notes on the...

Alexander Maroukian commented on How can I save voicemails as wav files? in Voice Systems 2 years ago

Hello Seth, Please check the following link for voicemail notification using CCA. The current...

Alexander Maroukian commented on How can I save voicemails as wav files? in Voice Systems 2 years ago

Hello Seth,Please try email notification feature.HTH,Alex*Please rate helpful posts

Alexander Maroukian commented on Problems with Cisco 7937G Conference Phone constantly resetting after update and config on UC520 in Voice Systems 2 years ago

Hello Chris, Please try to add the following:(config)#tftp-server flash:/its/user_define_4_rp-sccp....

Alexander Maroukian commented on uc 540 will not dial out - debug voicer ccapi inout included in Voice Systems 2 years ago

Hello, It seems that the number you are trying to dial is not correct or the dialplan does not...

Alexander Maroukian commented on UC540 - Incoming calls to Hunt group... not ringing members but does complete cycle?! in Voice Systems 2 years ago

Hello Nathan,There are different approaches e.g. you may choose final to send the call to the other...

Alexander Maroukian commented on UC540 - Incoming calls to Hunt group... not ringing members but does complete cycle?! in Voice Systems 2 years ago

Hello Nathan, The configuration of the hunt group is not correct.You cannot use call forward all...

Alexander Maroukian commented on UC540 - 7975G - UCM DOWN, FEATURES DISABLED in Voice Systems 2 years ago

Hello, It seems that the phone is losing connection to the UC.Most likely you need to check the...

Alexander Maroukian commented on Differentiate between DND and "Off Hook" status in Voice Systems 2 years ago

Hello John, You may try to use BLF.This is not supported with CCA. HTH,Alex *Please rate helpful...

Alexander Maroukian commented on UC560 / 540 Watch Shared Extension in Voice Systems 2 years ago

Hello Mike,Please tell what are you using because BLF and watch, monitor buttons are set in...

Alexander Maroukian commented on Error on UC560 configuring Door phone in Voice Systems 2 years ago

Hello,You may try to add the following under voice register global:authenticate register...

Alexander Maroukian commented on Processing the calllog.mdb file (UC520) in Voice Systems 2 years ago

Hello Stu,The CME (Cisco Call manager Express) which is used in the UC generated CDR (call detail...

Alexander Maroukian commented on Thinking of buying new/old stock UC520 - have questions in Voice Systems 2 years ago

Hello Michael,1. The unit license for the phones are the number of the phones which may be...

Alexander Maroukian commented on Call Forwarding SIP Trunk in Voice Systems 2 years ago

Hello Narayana,You should set it to Internal Extension under Caller ID tab of the Outgoing Dial...

Alexander Maroukian commented on UC520 E1 R2 Config Using CCA. in Voice Systems 2 years ago

Hello Sir,R2 cannot be configured with the CCA.You should configure in CLI.You may try to use the...

Alexander Maroukian commented on UC520 SIP Incoming OK Outgoing Fail in Voice Systems 2 years ago

Hello Leslie,I would try to remove the keepalive target and the keepalive time and re register with...

Alexander Maroukian commented on IP Communicator Not Working With UC_540 in Voice Systems 2 years ago

Hello Gabe,Please verify if the phone registers successfully.In CCA Monitor -> Telephony ->...

Alexander Maroukian commented on divert incoming call direct to mobile in Voice Systems 2 years ago

Hello Jonathan,Then you may try to create ephone-dn map DID to its number and set call forward all...

Alexander Maroukian commented on divert incoming call direct to mobile in Voice Systems 2 years ago

Hello Jonathan,The easiest way is if this DID is set on a phone - forward it from the phone by...

Alexander Maroukian commented on UC560 CfwdAll external caller to external number in Voice Systems 2 years ago

Hello Addam,I am glad that you have resolved it. Thank you for the feedback and the rating.Best...

Alexander Maroukian commented on UC560 CfwdAll external caller to external number in Voice Systems 2 years ago

Hello Addam,What are the settings under voice service voip?Best regards,Alex

Alexander Maroukian commented on uc-560 : Automatic CDR file on FTP in Voice Systems 2 years ago

Hello Diego,You may delete them or copy them if you need them.They will not gonna be automatically...

Alexander Maroukian commented on No dial tone on UC560 FXS ports? in Voice Systems 2 years ago

Hello rgordon-qsc,You need to enter internal extension in the FXS setting and then set the DID in...

Alexander Maroukian commented on UC520 Mailbox in use in Voice Systems 2 years ago

Hello Kevin,You may try to upgrade the CUE to the current version  - 8.6.5 which is available in...

Alexander Maroukian commented on Problems With MoH in Voice Systems 2 years ago

Hello Adam,It is very likely that you need to reload the UC if you have connected external device...

Alexander Maroukian commented on How to setup voicemail to forward to multiple people if not picked up in Voice Systems 2 years ago

Helo Adam,You may create a floating extension with a separate mailbox and call forward to it only...

Alexander Maroukian commented on How to setup voicemail to forward to multiple people if not picked up in Voice Systems 2 years ago

Hello Adam,You cannot set this using CCA.This option is available in CUE (CUE webgui Voice Mail...

Alexander Maroukian commented on UC560 - return forwarded calls to originating extention VM in Voice Systems 2 years ago

Hello Brian,Ext. 3249-3257 should have CFNA and CFB to e.g. for 3249 - 63249 , for 3250 - CFNA and...

Alexander Maroukian commented on UC 540 - Software Packs Issue in Voice Systems 2 years ago

Hello Derek,You may contact Cisco partner in your area and get service contract for the UC.Please...

Alexander Maroukian commented on UC540 random no CLID in incoming calls in Voice Systems 2 years ago

Hello Mike,Could be because of a lot of different things you may open a case for this issue with...

Alexander Maroukian commented on UC560 - return forwarded calls to originating extention VM in Voice Systems 2 years ago

Hello Brian,Then you just need to enter "6"+ext of the user under Call forward busy and CFNA for...

Alexander Maroukian commented on UC560 - return forwarded calls to originating extention VM in Voice Systems 2 years ago

Hello Brian,No it is not possible as far as I know.You may try to set call forward no answer and...

Alexander Maroukian commented on UC560 - return forwarded calls to originating extention VM in Voice Systems 2 years ago

Hello Brian,You  may try the following in the CUE webgui :Choose Voice Mail > VM Configuration....

Alexander Maroukian commented on Using CUE as SMTP relay in Voice Systems 2 years ago

Hello,The CUE is used with the script for t37 - there are two approaches with fax to email.One is...

Alexander Maroukian commented on Using CUE as SMTP relay in Voice Systems 2 years ago

Hello Ryan,Enter the configuration again and check if th mailbox is full.HTH,Alex

Alexander Maroukian commented on T37 fax to email stopped working in Voice Systems 2 years ago

Hello Ryan,Please check if the mailbox of the number which is sending fax to e-mail is full. If it...

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