anchoudh

anchoudh@cisco.com

Member Since: Aug 05, 2008

English
anchoudh's Activity on Cisco Support Community
Currently displaying 50 results

anchoudh has commented on The lost masters word....

1 year 11 months ago
Hi Hieronymous Merkin,Please check the below CLI guide,http://www.cisco.com/en/...

anchoudh has commented on real time call statistics

1 year 11 months ago
Hi Steve,You can use the UCCX inbuilt Real Time Reportng(RTR) tool, to check...

anchoudh has commented on Need Guidance to integrate Cisco QM with CUCM

1 year 11 months ago
Hi Asif,PLease refer the section "Cisco Unified CC Database Checklist" Table.47...

anchoudh has commented on uccx web page is not responding

1 year 11 months ago
Hi Hasan,Glad to know that its working, please mark this query as answered and...

anchoudh has commented on uccx web page is not responding

1 year 11 months ago
Hi Hasan,PLease try restarting the Unified CCX Administrator service under the...

anchoudh has commented on Need Guidance to integrate Cisco QM with CUCM

1 year 11 months ago
Hi Asif,Cisco Unified CC Database: Use the Cisco Unified CC Database window to...

anchoudh has commented on IVR Downgrade

1 year 11 months ago
Hi,As Chris said, upgrading the CUCM is the best option. No downgrade option is...

anchoudh has commented on What is the use of Sofware based MTP

1 year 11 months ago
Hi Sudharshan,Please refer the below link,http://www.cisco.com/en/US/docs/...

anchoudh has commented on UCCE 8.0 CAD Supervisor crashes as soon as Team is selected.

1 year 11 months ago
Hi Gaurav,We have seen some issues with some of the .dll files, after...

anchoudh has commented on ATA187 on cme 9.1

1 year 11 months ago
HI Peter,What is you SIP firmwae version? It has to be 9.2.2.http://www.cisco....

anchoudh has commented on license count

1 year 11 months ago
Hi,Incase of 300 Licensed IVR ports system, if none of the Agent is logged in...

anchoudh has commented on UCCE 8.0 CAD Supervisor crashes as soon as Team is selected.

1 year 11 months ago
Hi Gaurav,Please try disabling the antivirus\firewall on this client box and...

anchoudh has commented on ERROR WHILE PERFORMING BACKUP

1 year 11 months ago
Hi,Were you able to perform the successful backup? what was reason for failure...

anchoudh has commented on Non cisco/Third party phones are compatible with CCX 9 or not?

1 year 11 months ago
Hi Sara,If you do not see it in the UCCX comp matirx, than please remember that...

anchoudh has commented on steps to add speed dial and presonal directory in attendant console.

1 year 11 months ago
Hi Dheeraj,PLease refer the below links,http://www.cisco.com/en/US/docs/...

anchoudh has commented on Nuance Sppech server service won't start

1 year 11 months ago
Hi Munish,By the way did you check if you have a valid License running in...

anchoudh has commented on CUCM Licensing in BE6k

1 year 11 months ago
Hi Peter,Cisco UWL is available in two editions:● Business Edition or Standard...

anchoudh has commented on Can a higher version of CAD be used with a lower version of UCCX?

1 year 11 months ago
Hi,The answer is "NO".  Its not tested and will not be supported as well incase...

anchoudh has commented on Contact Center Express 8.5.1 Issue

1 year 11 months ago
Hi,This looks to be an issue\defect. You can not create Teams with the same...

anchoudh has commented on UC 8.6 licensing

1 year 11 months ago
Hi Aniket,If you are migrating from 8.0 to version 8.5 or 8.6, then you do need...

anchoudh has commented on Supervisor Experience

1 year 11 months ago
Hi,Please see if you already assigned the Supervisor Capability to this User. (...

anchoudh has commented on ERROR WHILE PERFORMING BACKUP

1 year 11 months ago
Hi,Are you taking backup of the UCCX setup on a network location ? Try doing it...

anchoudh has commented on UCCX Failed to create Trigger on Cisco Unified CME

1 year 11 months ago
Hi Ke Bi,Please access the CME subsystem page from UCCX and see if you have...

anchoudh has commented on upgrading cucm from 7.1.5 to 8.6.2

1 year 11 months ago
Hi Shenon,Please check out the below link,http://www.cisco.com/en/US/partner/...

anchoudh has commented on UCCX Failed to create Trigger on Cisco Unified CME

1 year 11 months ago
Hi Ke Bi,In order to create a new Outbound Trigger DN, user has to delete all...

anchoudh has commented on Upgrades are prohibited during Licensing Grace Period

1 year 11 months ago
Hi Thomas,“Upgrades are prohibited during the licensing grace period”The Bug ID...

anchoudh has commented on Node License

1 year 11 months ago
Hi Waqas,Please refer the below link,http://www.cisco.com/en/US/docs/...

anchoudh has commented on UCCX 7.0(1)SR05 and OS patch levels

1 year 11 months ago
Hi Ross,What I can suggest here is, please test this only on one Node of UCCX (...

anchoudh has commented on upgrade Cisco Unified Presence 8.5 to 9.1.1

1 year 11 months ago
Hi Haytham,Supported Upgrade Paths from IM Installation Instructionsand...

anchoudh has commented on upgrade Cisco Unified Presence 8.5 to 9.1.1

1 year 11 months ago
Hi Haytham,Refresh upgrades:All refresh upgrades must be performed during a...

anchoudh has commented on upgrade Cisco Unified Presence 8.5 to 9.1.1

1 year 11 months ago
Hi Haytham,http://software.cisco.com/download/release.html?mdfid=283931705...

anchoudh has commented on Agent Auto Ready after login on CAD

1 year 11 months ago
Hi Giovanna,No. It's by design.https://supportforums.cisco.com/thread/...

anchoudh has commented on upgrade Cisco Unified Presence 8.5 to 9.1.1

1 year 11 months ago
Hi Haytham,Please refer the below link,http://www.cisco.com/en/US/docs/...

anchoudh has commented on Installing UC Apps on VM

1 year 11 months ago
Hi,-Upgrade on the MCS server from 7.1.3 to 8.5.1, install the upgrade files (...

anchoudh has commented on UCCX Migration Question

1 year 11 months ago
Hi Marco,Please refer the below links,http://www.cisco.com/en/US/docs/...

anchoudh has commented on UCCX Supervisor Users

1 year 11 months ago
Hi Lorenz,Every team crated in UCCX has the Primary and Secondary Supervisors,...

anchoudh has commented on Agent Desktop Dashboard Toolbar Task Button Blind Transfer will not transfer a call until the deskphone transfer button is pressed

1 year 11 months ago
Hi Carlo,Whne you enter the Phone DN to be blind tranferred on the Agent Dial...

anchoudh has commented on Application is running for an unusually long time in UCCX 7.0

1 year 11 months ago
Hi Ossama,Are you saying that some of the calls are in stuck state and...

anchoudh has commented on error message loading Historical reporting

1 year 11 months ago
Hi Aaron,Please refer the below links to troubleshoot this issue.http://www....

anchoudh has commented on CUBAC download

1 year 11 months ago
Hi Tony Loktu,The Client version your customer has is correct.When you download...

anchoudh has commented on Installation MeetingPlace 8.5

1 year 11 months ago
Hi Alberto,,Please check the below link,http://docwiki.cisco.com/wiki/...

anchoudh has commented on Cisco Agent Desktop crashes

1 year 11 months ago
Hi Paulo,Please check the behaviour by reinstalling the CAD one more time.I...

anchoudh has commented on Need convert ccx8.5 single server to First Node; allow HA Second Node validation.

1 year 11 months ago
Hi Casey,Have you added your second Node details in the UCCX first Node (UCCX...

anchoudh has commented on UCCX cti port sync

1 year 11 months ago
Hi,The data synchronization process ensures that data components            ...

anchoudh has commented on Is it possible to make wrap up codes mandatory?

1 year 12 months ago
Hi Thiago,Assigning Wrap-up Data DescriptionsWrap-up data descriptions can be...

anchoudh has commented on UCCX 8.5 IVR ports -- part number

1 year 12 months ago
Hi,Please open a case with Partner Helpline team, they will be able to assist...

anchoudh has commented on UCCX Chat with Social Miner

1 year 12 months ago
Hi,In UCCX, Voice calls always takes the priority over the email\chat. Inoreder...

anchoudh has commented on Unified Presence 8.6

1 year 12 months ago
Hi Clark,Please go through the below links,http://www.cisco.com/en/US/products/...

anchoudh has commented on Cisco 8941 "Ready" but not answering

1 year 12 months ago
Hi Christopher,Looks like the Agent who is using this phone is not part of the...

anchoudh has commented on Non HA UCCX 8.5 subscriber

1 year 12 months ago
Hi Dale,You can not have that in UCCX deployment.In a UCCX High Availability...

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anchoudh's Stats

Points2381
Discussion started 7
Answers marked as Correct 236
Endorsed 1
Content Rated 5