English
anchoudh commented on The lost masters word.... in Contact Center 3 years ago

Hi Hieronymous Merkin,Please check the below CLI guide,http://www.cisco.com/en/US/docs/...

anchoudh commented on real time call statistics in Contact Center 3 years ago

Hi Steve,You can use the UCCX inbuilt Real Time Reportng(RTR) tool, to check all the RTR statistics...

anchoudh commented on Need Guidance to integrate Cisco QM with CUCM in Unified Communications Applications 3 years ago

Hi Asif,PLease refer the section "Cisco Unified CC Database Checklist" Table.47 in the below link,...

anchoudh commented on uccx web page is not responding in Contact Center 3 years ago

Hi Hasan,Glad to know that its working, please mark this query as answered and rate the helpful...

anchoudh commented on uccx web page is not responding in Contact Center 3 years ago

Hi Hasan,PLease try restarting the Unified CCX Administrator service under the Admin Services page...

anchoudh commented on Need Guidance to integrate Cisco QM with CUCM in Unified Communications Applications 3 years ago

Hi Asif,Cisco Unified CC Database: Use the Cisco Unified CC Database window to identify the...

anchoudh commented on IVR Downgrade in Unified Communications Applications 3 years ago

Hi,As Chris said, upgrading the CUCM is the best option. No downgrade option is available and you...

anchoudh commented on What is the use of Sofware based MTP in IP Telephony 3 years ago

Hi Sudharshan,Please refer the below link,http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/...

anchoudh commented on UCCE 8.0 CAD Supervisor crashes as soon as Team is selected. in Contact Center 3 years ago

Hi Gaurav,We have seen some issues with some of the .dll files, after reinstalling the CSD it has...

anchoudh commented on ATA187 on cme 9.1 in IP Telephony 3 years ago

HI Peter,What is you SIP firmwae version? It has to be 9.2.2.http://www.cisco.com/en/US/partner/...

anchoudh commented on license count in Contact Center 3 years ago

Hi,Incase of 300 Licensed IVR ports system, if none of the Agent is logged in or in Ready state...

anchoudh commented on UCCE 8.0 CAD Supervisor crashes as soon as Team is selected. in Contact Center 3 years ago

Hi Gaurav,Please try disabling the antivirus\firewall on this client box and recheck. If it doesn't...

anchoudh commented on ERROR WHILE PERFORMING BACKUP in Contact Center 3 years ago

Hi,Were you able to perform the successful backup? what was reason for failure in earlier attempts?...

anchoudh commented on Non cisco/Third party phones are compatible with CCX 9 or not? in Contact Center 3 years ago

Hi Sara,If you do not see it in the UCCX comp matirx, than please remember that you will not get...

anchoudh commented on steps to add speed dial and presonal directory in attendant console. in IP Telephony 3 years ago

Hi Dheeraj,PLease refer the below links,http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/arc/...

anchoudh commented on Nuance Sppech server service won't start in Contact Center 3 years ago

Hi Munish,By the way did you check if you have a valid License running in Nuance server, please...

anchoudh commented on CUCM Licensing in BE6k in IP Telephony 3 years ago

Hi Peter,Cisco UWL is available in two editions:● Business Edition or Standard Edition: Built on...

anchoudh commented on Can a higher version of CAD be used with a lower version of UCCX? in Contact Center 3 years ago

Hi,The answer is "NO".  Its not tested and will not be supported as well incase if you hit some...

anchoudh commented on Contact Center Express 8.5.1 Issue in Contact Center 3 years ago

Hi,This looks to be an issue\defect. You can not create Teams with the same name (including Default...

anchoudh commented on Supervisor Experience in IP Telephony 3 years ago

Hi,Please see if you already assigned the Supervisor Capability to this User. (UCCX Admin->Tools...

anchoudh commented on ERROR WHILE PERFORMING BACKUP in Contact Center 3 years ago

Hi,Are you taking backup of the UCCX setup on a network location ? Try doing it on the local...

anchoudh commented on UCCX Failed to create Trigger on Cisco Unified CME in Contact Center 3 years ago

Hi Ke Bi,Please access the CME subsystem page from UCCX and see if you have created a Outbound...

anchoudh commented on upgrading cucm from 7.1.5 to 8.6.2 in Unified Communications Applications 3 years ago

Hi Shenon,Please check out the below link,http://www.cisco.com/en/US/partner/products/sw/voicesw/...

anchoudh commented on UCCX Failed to create Trigger on Cisco Unified CME in Contact Center 3 years ago

Hi Ke Bi,In order to create a new Outbound Trigger DN, user has to delete all the  Orphan entries [...

anchoudh commented on Upgrades are prohibited during Licensing Grace Period in IP Telephony 3 years ago

Hi Thomas,“Upgrades are prohibited during the licensing grace period”The Bug ID is: CSCtb86875The...

anchoudh commented on Node License in IP Telephony 3 years ago

Hi Waqas,Please refer the below link,http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/9_1_1...

anchoudh commented on UCCX 7.0(1)SR05 and OS patch levels in IP Telephony 3 years ago

Hi Ross,What I can suggest here is, please test this only on one Node of UCCX (if you have a UCCX...

anchoudh commented on upgrade Cisco Unified Presence 8.5 to 9.1.1 in IP Telephony 3 years ago

Hi Haytham,Supported Upgrade Paths from IM Installation Instructionsand Presence Service......

anchoudh commented on upgrade Cisco Unified Presence 8.5 to 9.1.1 in IP Telephony 3 years ago

Hi Haytham,Refresh upgrades:All refresh upgrades must be performed during a maintenance window...

anchoudh commented on upgrade Cisco Unified Presence 8.5 to 9.1.1 in IP Telephony 3 years ago

Hi Haytham,http://software.cisco.com/download/release.html?mdfid=283931705&catid=278875240&...

anchoudh commented on Agent Auto Ready after login on CAD in Contact Center 3 years ago

Hi Giovanna,No. It's by design.https://supportforums.cisco.com/thread/2124824Thanks,Anandpls rate...

anchoudh commented on upgrade Cisco Unified Presence 8.5 to 9.1.1 in IP Telephony 3 years ago

Hi Haytham,Please refer the below link,http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/upgrade/...

anchoudh commented on Installing UC Apps on VM in Unified Communications Applications 3 years ago

Hi,-Upgrade on the MCS server from 7.1.3 to 8.5.1, install the upgrade files (from licensing) and...

anchoudh commented on UCCX Migration Question in Contact Center 3 years ago

Hi Marco,Please refer the below links,http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/...

anchoudh commented on UCCX Supervisor Users in Contact Center 3 years ago

Hi Lorenz,Every team crated in UCCX has the Primary and Secondary Supervisors, alosn with the...

anchoudh commented on Agent Desktop Dashboard Toolbar Task Button Blind Transfer will not transfer a call until the deskphone transfer button is pressed in Contact Center 3 years ago

Hi Carlo,Whne you enter the Phone DN to be blind tranferred on the Agent Dial PAD, do you also...

anchoudh commented on Application is running for an unusually long time in UCCX 7.0 in Contact Center 3 years ago

Hi Ossama,Are you saying that some of the calls are in stuck state and consuming the license IVR...

anchoudh commented on error message loading Historical reporting in Contact Center 3 years ago

Hi Aaron,Please refer the below links to troubleshoot this issue.http://www.cisco.com/en/US/...

anchoudh commented on CUBAC download in Other Collaboration, Voice, and Video Subjects 3 years ago

Hi Tony Loktu,The Client version your customer has is correct.When you download "Cisco Unified...

anchoudh commented on Installation MeetingPlace 8.5 in Conferencing 3 years ago

Hi Alberto,,Please check the below link,http://docwiki.cisco.com/wiki/...

anchoudh commented on Cisco Agent Desktop crashes in Unified Communications Applications 3 years ago

Hi Paulo,Please check the behaviour by reinstalling the CAD one more time.I guess you have already...

anchoudh commented on Need convert ccx8.5 single server to First Node; allow HA Second Node validation. in Contact Center 3 years ago

Hi Casey,Have you added your second Node details in the UCCX first Node (UCCX Admin->System->...

anchoudh commented on UCCX cti port sync in Contact Center 3 years ago

Hi,The data synchronization process ensures that data components             like Unified CM...

anchoudh commented on Is it possible to make wrap up codes mandatory? in Unified Communications Applications 3 years ago

Hi Thiago,Assigning Wrap-up Data DescriptionsWrap-up data descriptions can be assigned at the...

anchoudh commented on UCCX 8.5 IVR ports -- part number in Contact Center 3 years ago

Hi,Please open a case with Partner Helpline team, they will be able to assist you on this.please...

anchoudh commented on UCCX Chat with Social Miner in Contact Center 3 years ago

Hi,In UCCX, Voice calls always takes the priority over the email\chat. Inoreder to not get the...

anchoudh commented on Unified Presence 8.6 in Unified Communications Applications 3 years ago

Hi Clark,Please go through the below links,http://www.cisco.com/en/US/products/ps6837/...

anchoudh commented on Cisco 8941 "Ready" but not answering in IP Telephony 3 years ago

Hi Christopher,Looks like the Agent who is using this phone is not part of the CSQ (Contact Service...

anchoudh commented on Non HA UCCX 8.5 subscriber in Contact Center 3 years ago

Hi Dale,You can not have that in UCCX deployment.In a UCCX High Availability deployment, you need...

anchoudh commented on Agents keep logging out after transferring a call internally in Contact Center 3 years ago

Hi Erik,Please post the Agent logs.Thanks,Anand

Bio












anchoudh's Stats

Points2460
Discussion started 7
Answers marked as Correct 236
Endorsed 1
Content Rated 5