Anoop Krishnan

Member Since: Feb 10, 2015

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Anoop Krishnan commented on Agent removed from PQ still shows in Queue in Contact Center 17 hours ago

It looks as a bug to me , it was only fixed with a Work around i suppose , Please go through ...

Anoop Krishnan commented on WFO Agent Restrictions in Contact Center 23 hours ago

Hi Peter, The contact recording archive would have been enabled by the QM Administrator, it's the...

Anoop Krishnan commented on CUCM One-way audio and MTP Problems in IP Telephony 2 days ago

Hi Mark,  If MTP is checked on the SIP trunk on your end, it should be checked on the service...

Anoop Krishnan commented on CUCM 10.5 Domain Change in Unified Communications Applications 3 days ago

Hi Pius,  For CUCM domain name changes please go through the below documentation Domain Name Change...

Anoop Krishnan commented on two users recieve same voicemail in their email? in Other Collaboration, Voice, and Video Subjects 6 days ago

Assume you need a single mailbox for extensions 5001 and 5003. In CUCM go to> Feature>...

Anoop Krishnan commented on Agent transfer call to another skill group using Cisco Finesse 11.5 in Contact Center 6 days ago

Hi Ritesh, I guess, you are speaking about the Warm Transfer here, and you would be using CVP as a...

Anoop Krishnan commented on Live data Agent & Skill statistics showing Blank in Contact Center 1 week ago

Hi Ram, Please feel free to try the following on your Internet Explorer  Internet Options ->...

Anoop Krishnan commented on NTP issue with Phones in IP Telephony 1 week ago

Hi Sathya, Where does CUCM gets the Time from (NTP server), is it your gateway or an Open Server?...

Anoop Krishnan commented on Live data Agent & Skill statistics showing Blank in Contact Center 1 week ago

Appears like a Bug to me, please go through CSCuu18876 , though it's fixed in 11.x . Also please...

Anoop Krishnan commented on Integración CUCM 8.5 con Cluod PBX de Broadsoft in Voz IP 2 weeks ago

Hola , Puede configurar una troncal SIP con un CME en lugar de en CUCM.Por favor, encuentre el hilo...

Anoop Krishnan commented on BE6K and Hunt Group in Other Collaboration, Voice, and Video Subjects 2 weeks ago

Hi Bryan, The Hunt group's work irrespective of the VM,  Please configure the following using the...

Anoop Krishnan commented on BIB in IP Telephony 2 weeks ago

Hi Anand,  Please do find the list of phones which have Built in Bridge Feature enabledPhones with...

Anoop Krishnan commented on ICT Trunk shown "ASCII Alerting name" instead of "Alerting Name." in IP Telephony 2 weeks ago

Hello,  Please check the alerting name and the ASCII alerting name on the DN's of the calling...

Anoop Krishnan commented on Cisco 8811 Softkeys Grayed Out in IP Telephony 3 weeks ago

Hi Jason,  You could try updating the firmware of one of the 8811 phone's to 11-7 and have a check...

Anoop Krishnan commented on Jabber 11 customization in Other Collaboration, Voice, and Video Subjects 3 weeks ago

You could try creating filters , find the process below You can create notifications in chat rooms...

Anoop Krishnan commented on cuc sql query on mutliple db in Unified Communications Applications 3 weeks ago

Hi Nick,  Please find the details below database_name specifies the database that sql_statement...

Anoop Krishnan commented on SQL query for Courtesy Callback in Contact Center 3 weeks ago

There's no query to find out who had disabled Courtesy Callback, but you can check with your...

Anoop Krishnan commented on Secure RTP Requirements? in IP Telephony 3 weeks ago

I guess your'e able to make out from the above image :)

Anoop Krishnan commented on Secure RTP Requirements? in IP Telephony 3 weeks ago

To achieve this you need to configure SRTP passthrough on the CUBE at your end as well as on the...

Anoop Krishnan commented on CISCO VOIP CAN RECEIVE CALLS BUT CAN'T MAKE CALLS TO OTHER CUCME in IP Telephony 3 weeks ago

Have you configured correct outgoing dial peer Regards,  Anoop 

Anoop Krishnan commented on Holiday XML Update not applying in Contact Center 3 weeks ago

Peter, Where are you trying to upload the updated xml file, it needs to be updated in the document...

Anoop Krishnan commented on Voice Gateway FXO no Incoming/Outgoing Calls in IP Telephony 3 weeks ago

Could be a cabling issue from the service provider, have a check on that too. Regards, Anoop 

Anoop Krishnan commented on Cisco IP Phone (7975) config question in IP Telephony 3 weeks ago

You can assign the same single extension to multiple phones. When the extension is dialed, it will...

Anoop Krishnan commented on UCCE Agents and Shared Lines in Contact Center 3 weeks ago

One of the requirements for UCCE is that a line can only be applied to a single device, cannot be...

Anoop Krishnan commented on ISDN Trunk Utilisation in IP Telephony 3 weeks ago

Hi Prasadh,  Either you can go with the RTMT or the CAR report analysis or through the formula for...

Anoop Krishnan commented on Conference Feature in IP Telephony 4 weeks ago

Please rate if you find the answer is helpful Regards,  Anoop

Anoop Krishnan commented on SIP Third-Party phone - SNOM in IP Telephony 4 weeks ago

I had configuring Avaya phones with Cisco CUCM , but i guess the process is same for all Non-Cisco...

Anoop Krishnan commented on Attendant Console LDAP sync - new users fail to get synced in IP Telephony 4 weeks ago

Please find the LDAP directory configuration here  http://www.cisco.com/c/en/us/td/docs/...

Anoop Krishnan commented on Practise Lab for VoIP in IP Telephony 4 weeks ago

There are lot of blogs and video's about the configuration of a Lab environment, you can actually...

Anoop Krishnan commented on Attendant Console LDAP sync - new users fail to get synced in IP Telephony 4 weeks ago

Sorry, i had failed to notice the version , please do try the below steps as recommended by Cisco ...

Anoop Krishnan commented on Conference Feature in IP Telephony 4 weeks ago

This feature is achievable through a feature known as Silent Monitoring , which ...

Anoop Krishnan commented on Login issue for Agents in UCCE environment in Contact Center 4 weeks ago

Cisco Agent Desktop and CTIOS Desktop has been EOL/EOS from Cisco Side, but if you search online,...

Anoop Krishnan commented on Cisco 7841 SIP Phone in IP Telephony 4 weeks ago

It appears a case of Bug to me, please do search in Cisco Bug Search Tool, also try to raise a TAC...

Anoop Krishnan commented on UCCE - ICM logger install failed - Web Setup Tool in Contact Center 4 weeks ago

Hi Karen,  Please check the role of the server, where you are installing the logger. Regards, ...

Anoop Krishnan commented on What is the maximum recommended RM Jtapi device association in CUCM in Communications 4 weeks ago

For UCM 8.6 and higher, the theoretical max is 10K per UCM node (failover pair), with a total of...

Anoop Krishnan commented on voicemail in Southern California Cisco User Group (SCCUG) 4 weeks ago

Do you have the access to your Unity Connection Server and the credentials to login, if so, you...

Anoop Krishnan commented on Cisco 7841 SIP Phone in IP Telephony 4 weeks ago

Hi Abbas,  Were you able to add the phones in CUCM without the help of a device pack or firmware?...

Anoop Krishnan commented on Cisco 7841 SIP Phone in IP Telephony 4 weeks ago

Did you try assigning a DN to the SIP phone to register?  Is it configured via DHCP or DNS  Also...

Anoop Krishnan commented on Login issue for Agents in UCCE environment in Contact Center 4 weeks ago

Hi Arjun,  What are you using as Agent Desktop ? CTIOS, CAD, Finesse Did you check Supervisor...

Anoop Krishnan commented on Cisco CME 2901 with SIP phone 7821 the name dosen't appear when I make a call in IP Telephony 4 weeks ago

Create a dial peer with destination pattern same as the CME phones (needs one per phone for all...

Anoop Krishnan commented on TFTP Process slow in CUCM 11.5 in IP Telephony 4 weeks ago

Hi Gordon,  Have you checked the TFTP perfmon Counter's on the progress and also tried increasing...

Anoop Krishnan commented on Cisco CME 2901 with SIP phone 7821 the name dosen't appear when I make a call in IP Telephony 4 weeks ago

ephone-dn. If you want CME to control single calling Name, then configure same name under the...

Anoop Krishnan commented on Attendant Console LDAP sync - new users fail to get synced in IP Telephony 4 weeks ago

Check under System Configuration and Directory Source Management, is CCMSource enabled and AD/...

Anoop Krishnan commented on Unity Upgrade Failure From 10.5 to 11.5 in Unified Communications Applications 4 weeks ago

You could try a shutdown and then check if the switching versions is possible. Or else please try...

Anoop Krishnan commented on Cisco Finesse agent status not being updated in Contact Center 4 weeks ago

In UCCX web gui, go to Subsystems -> Cisco Unified CM Telephony -> Cisco Unified CM Telephony...

Anoop Krishnan commented on VG204 Fax issues in IP Telephony 4 weeks ago

I understand it's an Inter-digit Timeout issue,  Under the voice-port please issue: VG204-2(...

Anoop Krishnan commented on Music on hold in Small Business Support Community 1 month ago

If you need to configure Music on Hold on Callmanager, follow the below steps 1. First we need to...

Anoop Krishnan commented on one way speak when enable Cisco built bridge option in IP Telephony 1 month ago

Appears like a bug to me, is it happening for all the models?

Anoop Krishnan commented on how to fully backup my voice servers? in Unified Communications Applications 1 month ago

That's the proper way of taking a backup as recommended by Cisco , unless and until your'e using a...

Anoop Krishnan commented on Issue in Voice mail deletion [CUC] in IP Telephony 1 month ago

Great to hear,  Regards,  Anoop 

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