Anoop Krishnan

Member Since: Feb 10, 2015

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Anoop Krishnan commented on Cisco Fineese not shown survey button in Contact Center 1 month ago

Hi Saed,  You can either design a custom gadget, or you can access Cisco Marketplace for a gadget...

Anoop Krishnan commented on UCCX (IP IVR) DRS: Multiple backups in a single scheduling slot in Contact Center 1 month ago

Hi Andrea, You could try to edit the backup schedule to a different time and have a check, if this...

Anoop Krishnan commented on UCCX (IP IVR) DRS: Multiple backups in a single scheduling slot in Contact Center 1 month ago

Hi Andrea,  I could see that the backup has been set to weekly, did you choose the number of days...

Anoop Krishnan commented on UCCX v10.6.1 GUI Firefox Java Support in Contact Center 1 month ago

Hello,  Please make sure that the java version is up to date using the below link  Verify Java Also...

Anoop Krishnan commented on CVP Sig Disgit in Contact Center 2 months ago

Hello Anil,  If you need to segregate calls by ingress gateway, this can be accomplished by CVP sig...

Anoop Krishnan commented on UCCE upgrade -10.5 in Contact Center 3 months ago

Hi Fabien, After the upgrade, you can open the PG setup Tool and Install new PG's if necessary....

Anoop Krishnan commented on Internal network ulaw, external on alaw. Config assistance. in Contact Center 3 months ago

Hi Ritesh,  If you have an transcoder configured, then there is no need to change the codec from...

Anoop Krishnan commented on CLID display orignal number in Contact Center 3 months ago

Apparently that's the only option,  According to Release Notes "When the CLID screen pops up on the...

Anoop Krishnan commented on CLID display orignal number in Contact Center 3 months ago

Hi,  Did you run this command in only one node in the cluster?  If did you run this command in all...

Anoop Krishnan commented on Impact of service restart in IP Telephony 3 months ago

Hi Raj, Restarting Cisco Desktop Browser Service during the Production, will not affect the calls,...

Anoop Krishnan commented on Agent PG setup concern in Contact Center 3 months ago

Hi Ram,  My reply on your thread states that you can have multiple callmanager ip address  Regards...

Anoop Krishnan commented on Agent PG setup concern in Contact Center 4 months ago

Hi Ram,  As you have a single cluster , you can create a Single PIM and point one side (PG1A) to...

Anoop Krishnan commented on Agent removed from PQ still shows in Queue in Contact Center 4 months ago

It looks as a bug to me , it was only fixed with a Work around i suppose , Please go through ...

Anoop Krishnan commented on WFO Agent Restrictions in Contact Center 4 months ago

Hi Peter, The contact recording archive would have been enabled by the QM Administrator, it's the...

Anoop Krishnan commented on CUCM One-way audio and MTP Problems in IP Telephony 4 months ago

Hi Mark,  If MTP is checked on the SIP trunk on your end, it should be checked on the service...

Anoop Krishnan commented on CUCM 10.5 Domain Change in Unified Communications Applications 4 months ago

Hi Pius,  For CUCM domain name changes please go through the below documentation Domain Name Change...

Anoop Krishnan commented on two users recieve same voicemail in their email? in Other Collaboration, Voice, and Video Subjects 4 months ago

Assume you need a single mailbox for extensions 5001 and 5003. In CUCM go to> Feature>...

Anoop Krishnan commented on Agent transfer call to another skill group using Cisco Finesse 11.5 in Contact Center 4 months ago

Hi Ritesh, I guess, you are speaking about the Warm Transfer here, and you would be using CVP as a...

Anoop Krishnan commented on Live data Agent & Skill statistics showing Blank in Contact Center 4 months ago

Hi Ram, Please feel free to try the following on your Internet Explorer  Internet Options ->...

Anoop Krishnan commented on NTP issue with Phones in IP Telephony 4 months ago

Hi Sathya, Where does CUCM gets the Time from (NTP server), is it your gateway or an Open Server?...

Anoop Krishnan commented on Live data Agent & Skill statistics showing Blank in Contact Center 4 months ago

Appears like a Bug to me, please go through CSCuu18876 , though it's fixed in 11.x . Also please...

Anoop Krishnan commented on Integración CUCM 8.5 con Cluod PBX de Broadsoft in Voz IP 4 months ago

Hola , Puede configurar una troncal SIP con un CME en lugar de en CUCM.Por favor, encuentre el hilo...

Anoop Krishnan commented on BE6K and Hunt Group in Other Collaboration, Voice, and Video Subjects 4 months ago

Hi Bryan, The Hunt group's work irrespective of the VM,  Please configure the following using the...

Anoop Krishnan commented on BIB in IP Telephony 4 months ago

Hi Anand,  Please do find the list of phones which have Built in Bridge Feature enabledPhones with...

Anoop Krishnan commented on ICT Trunk shown "ASCII Alerting name" instead of "Alerting Name." in IP Telephony 4 months ago

Hello,  Please check the alerting name and the ASCII alerting name on the DN's of the calling...

Anoop Krishnan commented on Cisco 8811 Softkeys Grayed Out in IP Telephony 4 months ago

Hi Jason,  You could try updating the firmware of one of the 8811 phone's to 11-7 and have a check...

Anoop Krishnan commented on Jabber 11 customization in Other Collaboration, Voice, and Video Subjects 4 months ago

You could try creating filters , find the process below You can create notifications in chat rooms...

Anoop Krishnan commented on cuc sql query on mutliple db in Unified Communications Applications 4 months ago

Hi Nick,  Please find the details below database_name specifies the database that sql_statement...

Anoop Krishnan commented on SQL query for Courtesy Callback in Contact Center 4 months ago

There's no query to find out who had disabled Courtesy Callback, but you can check with your...

Anoop Krishnan commented on Secure RTP Requirements? in IP Telephony 4 months ago

I guess your'e able to make out from the above image :)

Anoop Krishnan commented on Secure RTP Requirements? in IP Telephony 4 months ago

To achieve this you need to configure SRTP passthrough on the CUBE at your end as well as on the...

Anoop Krishnan commented on CISCO VOIP CAN RECEIVE CALLS BUT CAN'T MAKE CALLS TO OTHER CUCME in IP Telephony 4 months ago

Have you configured correct outgoing dial peer Regards,  Anoop 

Anoop Krishnan commented on Holiday XML Update not applying in Contact Center 4 months ago

Peter, Where are you trying to upload the updated xml file, it needs to be updated in the document...

Anoop Krishnan commented on Voice Gateway FXO no Incoming/Outgoing Calls in IP Telephony 4 months ago

Could be a cabling issue from the service provider, have a check on that too. Regards, Anoop 

Anoop Krishnan commented on Cisco IP Phone (7975) config question in IP Telephony 4 months ago

You can assign the same single extension to multiple phones. When the extension is dialed, it will...

Anoop Krishnan commented on UCCE Agents and Shared Lines in Contact Center 5 months ago

One of the requirements for UCCE is that a line can only be applied to a single device, cannot be...

Anoop Krishnan commented on ISDN Trunk Utilisation in IP Telephony 5 months ago

Hi Prasadh,  Either you can go with the RTMT or the CAR report analysis or through the formula for...

Anoop Krishnan commented on Conference Feature in IP Telephony 5 months ago

Please rate if you find the answer is helpful Regards,  Anoop

Anoop Krishnan commented on SIP Third-Party phone - SNOM in IP Telephony 5 months ago

I had configuring Avaya phones with Cisco CUCM , but i guess the process is same for all Non-Cisco...

Anoop Krishnan commented on Attendant Console LDAP sync - new users fail to get synced in IP Telephony 5 months ago

Please find the LDAP directory configuration here  http://www.cisco.com/c/en/us/td/docs/...

Anoop Krishnan commented on Practise Lab for VoIP in IP Telephony 5 months ago

There are lot of blogs and video's about the configuration of a Lab environment, you can actually...

Anoop Krishnan commented on Attendant Console LDAP sync - new users fail to get synced in IP Telephony 5 months ago

Sorry, i had failed to notice the version , please do try the below steps as recommended by Cisco ...

Anoop Krishnan commented on Conference Feature in IP Telephony 5 months ago

This feature is achievable through a feature known as Silent Monitoring , which ...

Anoop Krishnan commented on Login issue for Agents in UCCE environment in Contact Center 5 months ago

Cisco Agent Desktop and CTIOS Desktop has been EOL/EOS from Cisco Side, but if you search online,...

Anoop Krishnan commented on Cisco 7841 SIP Phone in IP Telephony 5 months ago

It appears a case of Bug to me, please do search in Cisco Bug Search Tool, also try to raise a TAC...

Anoop Krishnan commented on UCCE - ICM logger install failed - Web Setup Tool in Contact Center 5 months ago

Hi Karen,  Please check the role of the server, where you are installing the logger. Regards, ...

Anoop Krishnan commented on What is the maximum recommended RM Jtapi device association in CUCM in Silicon Valley Cisco User Group (SVCUG) 5 months ago

For UCM 8.6 and higher, the theoretical max is 10K per UCM node (failover pair), with a total of...

Anoop Krishnan commented on voicemail in Southern California Cisco User Group (SCCUG) 5 months ago

Do you have the access to your Unity Connection Server and the credentials to login, if so, you...

Anoop Krishnan commented on Cisco 7841 SIP Phone in IP Telephony 5 months ago

Hi Abbas,  Were you able to add the phones in CUCM without the help of a device pack or firmware?...

Anoop Krishnan commented on Cisco 7841 SIP Phone in IP Telephony 5 months ago

Did you try assigning a DN to the SIP phone to register?  Is it configured via DHCP or DNS  Also...

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