anubhati

Member Since: Jul 17, 2006

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anubhati commented on Unable to create CVP reporting databases in Contact Center 2 years ago

Hi SureshIF this is CVP reporting server version 9.0 - Please make sure the software is installed...

anubhati commented on Interaction between CAD Client and CTIOS in Contact Center 3 years ago

Hi,CTIOS ===Path:HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\Ctios\CTIOS_\CTIOS1\...

anubhati commented on Interaction between CAD Client and CTIOS in Contact Center 3 years ago

Hi Danny, cad client not only talks to Ctios server via the CIL but also communicates with CAD...

anubhati commented on Cisco outbound Dialer license file in Contact Center 3 years ago

Hi Mukesh,What specific license are you looking - dialer as such does not have any licenses More...

anubhati commented on UCCE 9 Outbound SIP problem in Contact Center 3 years ago

Hi, Except for 15.1(x)T train other IOS versions do not have the capability of doing the CPA...

anubhati commented on SIP Dialer Ports Not Active in Contact Center 3 years ago

Hey- Dialer should be pointed always to the gateway IP address or the SIP proxy. - Ports in case of...

anubhati commented on CVP Reporting Server new installation in Contact Center 4 years ago

Looks like the reporting server is not able to run the midday or midnight purge whats is the...

anubhati commented on CVP Reporting Server new installation in Contact Center 4 years ago

Hi Justine,Please confirm that on the reporting server "cvp call service is running or not. If its...

anubhati commented on Is Symantec Critical System Protection (CSP) compatible with UCCE 8.5 in Contact Center 4 years ago

Hi Anand,For UCCE the information on third party software is checked in Bill of Materials guide and...

anubhati commented on Silent Monitor and IP communicator in Contact Center 4 years ago

Hi All,As Aaron stated  Communicator profile name should be the MAC address of the phone.Also make...

anubhati commented on CCX 7.0.2 after login to appadmin redirect to blank page in Contact Center 4 years ago

Try the following and see if it works 1. Open Internet Explorer and type http://crsIPAddress:6293/...

anubhati commented on UCCX 8.5 Premium in a VMWare VDI environment in Contact Center 4 years ago

8.5 doc will not have that information because of the defect mentioned above. Bottom line 8.5 CAD...

anubhati commented on UCCX 8.0 database support in Contact Center 4 years ago

As long as you are able to intergate MYSQL successfully you should be good Using the non tested...

anubhati commented on UCCX lost the license in Contact Center 4 years ago

Hi Jefferson,The only way to fix this issue will be to go into CET remove the old license from the...

anubhati commented on UCCX 8.5 Premium in a VMWare VDI environment in Contact Center 4 years ago

Hi As per the CAD development team CAD CLIENTS are not supported on Vmware environment .In CAd 8.0...

anubhati commented on Viewing license utilization for UCCX in Contact Center 4 years ago

Hi Paul,If its a windows based UCCX system you can run the "ShowLicenseUsage.exe" file in the...

anubhati commented on CVP Secure SIP in Contact Center 4 years ago

Hi Most of the CVP configuration which involves SIP trunks are always set to non-secure type - This...

anubhati commented on UCCX on button login issue in Contact Center 4 years ago

Hi That error generally means LDAP service has issues accepting connection - As stated by GP it...

anubhati commented on JTAPI Resynce error - UCCX 7.0(1)SR5 & CUCM 7.1(5)SU4 in Contact Center 4 years ago

Try this out and see if it works 1) Browse to "C:\WINNT\java\lib" and take a backup copy of all of...

anubhati commented on UCCX IP address change in Contact Center 4 years ago

Hi Ojasvi,the only thing you will have to keep in mind is the IPPA service configuration URL in...

anubhati commented on UCCX V8.5 DNS Requirement in Contact Center 4 years ago

As per page 10 of the installation guide DNS configuration is Manadatory http://www.cisco.com/en/...

anubhati commented on Agent desktop keeps logging out. in Contact Center 4 years ago

Hi Max,unfortunately the way the system is designed the agent logs are generated were the client is...

anubhati commented on HP OM Agent on IPCCE servers in Contact Center 4 years ago

As per the BOM for 7.(5) following antivirus is supported McAfee VirusScan Enterprise 8.7i and I...

anubhati commented on HP OM Agent on IPCCE servers in Contact Center 4 years ago

whats the version of UCCE the site is running ?Thanks you Anuj

anubhati commented on Error while trying to open Postinstall.exe in Windows 7 in Contact Center 4 years ago

Hi Pragati,This is a known defect CSCtk14010    Unable to launch PostInstall from client...

anubhati commented on HP OM Agent on IPCCE servers in Contact Center 4 years ago

Hi Hassan,There was a issue seen were msnsaagt.exe used all the CPU if its running in conuction...

anubhati commented on CVP reporting in Contact Center 4 years ago

Hi Georges,To dig deeper can you provide me the following infromation a) are you not seeing the...

anubhati commented on VXML Server Out of Memory in Contact Center 4 years ago

Whats the version of CVP ?RegardsAnuj

anubhati commented on ICM v8.5 Upgrade Locked DLLs in Contact Center 5 years ago

Hi As Amer mentioned there is a defect were patch manager fails to stop the following services...

anubhati commented on Desktop supervisor question in Contact Center 5 years ago

It ill be helfull if you can provide the version and if this is UCCX or enterprise based system

anubhati commented on CCX 8 in Contact Center 5 years ago

Hi juan,Are you on base UCCX 8.0(2) or have any Service updates - Ideally we have seen that...

anubhati commented on Phone Agent One Button login fails in Contact Center 5 years ago

If the second service is working looks like the system has failed over. CAD is intelligent enough...

anubhati commented on Socialminer cannot connect to Facebook Fan Page in Contact Center 5 years ago

As per the developers it should be out by this week - you can keep checking the following URL http...

anubhati commented on Socialminer cannot connect to Facebook Fan Page in Contact Center 5 years ago

Hi On June 3rd facebook has made some changes to there API which requires authentication to the fan...

anubhati commented on Outbound Option Issue in Contact Center 5 years ago

Hi Corey,First you will have to make sure the logs are set to the correct level --------- Increase...

anubhati commented on Salesforce.com Integration UCCX 7 in Contact Center 5 years ago

Hi Cliff,[email protected] alias has been decommissioned and all the request directed to...

anubhati commented on CCX Historical Reporting Tool Hangs in Contact Center 5 years ago

Hi Can you let me know the followinga) version of UCCX running ?b) Was the HR tool downloaded from...

anubhati commented on Cisco Unified Contact Center 7.0 - (UCCX with Crystal Reports XI / 11) in Contact Center 5 years ago

Hi a) Section "Creating Custom Historical Reports for Cisco Unified CCX" of Programming guide...

anubhati commented on uccx 8 connect sql2008 in Contact Center 5 years ago

Hi Please check the post - A similar request was madehttps://supportforums.cisco.com/thread/...

anubhati commented on Desktop Monitoring only one way recorded in Contact Center 5 years ago

Hi Goran,I am litle bit confused with this statement "plugged laptop in the back of the phone....

anubhati commented on Change IP address on one UCCX 8.0.2 in HA mode in Contact Center 5 years ago

Also changing the IP changes the license MAC address of the server - make sure to perform the show...

anubhati commented on UCCX 8 - CSD Real Time Display "N/A" in Contact Center 5 years ago

What is the precie version of UCCX you are running is it SU1/Su2 or Su3 also whats the version of...

anubhati commented on UCCX 8.0.2 DRS Issue in Contact Center 5 years ago

Hi Checking the backup guide looks like during the backup process it also backups the profile...

anubhati commented on Scripts saved from CRS 4.0(4) for upgrade purposes in Contact Center 5 years ago

Thats correct upgrading to 7.x requires DMT tool which works on 4.0(5) version - If you are 4.0(4)...

anubhati commented on Using HA SQL server For 3rd Party SQL Access in Contact Center 5 years ago

you can try it out and see if it works however with 4.x we have observer memory leak which crashes...

anubhati commented on Silent monitoring is not working in Contact Center 5 years ago

- What kind of monitoring the ystem is configured for (server based or desktop ? )- what it fails...

anubhati commented on UCCX 7 & MoH in Contact Center 5 years ago

This looks more like a MTP session issue in MRGL.  Can you increase the MTP sessions or create a...

anubhati commented on Consult Transfer Fails - CTIERR_ILLEGAL_HANDLE in Contact Center 5 years ago

Hi This will require an indepth analysis of the logs and call flow including the version etc.I will...

anubhati commented on Cisco SIP phone for UCCX Agent in Contact Center 5 years ago

Its  a defect "—CSCti46142:- Agents associated with 99x1 SIP phones unable to login into CAD"Add...

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