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Ayodeji Okanlawon commented on HelloWorld Application not working in Contact Center 12 hours ago

Please refer to this thread. https://communities.cisco.com/thread/70992?start=0&tstart=0

Ayodeji Okanlawon commented on Agent transfer to skill group.. in Contact Center 13 hours ago

Hi Ritesh, I have looked at the logs and here is what I see ++ ICM receives request for newcall...

Ayodeji Okanlawon commented on Agent transfer to skill group.. in Contact Center 15 hours ago

Ritesh, The router logs doesnt seem to be complete but I can see that the router generated label of...

Ayodeji Okanlawon commented on Agent transfer to skill group.. in Contact Center 16 hours ago

Please be aware that blind transfer is not supported with finesse. So ensure that all your tests...

Ayodeji Okanlawon commented on Agent transfer to skill group.. in Contact Center 17 hours ago

Yes CVP is in the picture. CVP is required for Queue treatment, in a comprehensive deployment like...

Ayodeji Okanlawon commented on Agent transfer to skill group.. in Contact Center 18 hours ago

Ritesh, Lets just get back to basics on this.. When you did the transfer from Finesse, CUCM is the...

Ayodeji Okanlawon commented on CUBE SIP trunk audio dying after specific time in IP Telephony 18 hours ago

Hi, What this looks like is a session expire timer issue. Your current configuration ( just on the...

Ayodeji Okanlawon commented on Cisco Jabber Showing Some Users Offline When They are Online in IP Telephony 2 days ago

Todd, It seems you may have issue with your IMDB on your IM and P server. Do you have HA enabled?...

Ayodeji Okanlawon commented on CUPS IM and Presence logon.failed in IP Telephony 2 days ago

This is because in CUCM 10.5, CUPS becomes part of the CUCM cluster ( like a subscriber ) hence you...

Ayodeji Okanlawon commented on CUPS IM and Presence logon.failed in IP Telephony 2 days ago

Try cucm application admin account and password

Ayodeji Okanlawon commented on DTMF & Negotiation in IP Telephony 2 days ago

Sherif, The names are sometimes confusing but inband-voice is not the same as rfc2833. When you're...

Ayodeji Okanlawon commented on CUBE sent request cancel in IP Telephony 1 week ago

From the logs  ++ Cube sent INVITE for extension 100 to PBX++ Sent: INVITE sip:[email protected]:...

Ayodeji Okanlawon commented on EM & Owner User ID?? Why? in IP Telephony 1 week ago

Carl, I am glad you disagreed. :) It does look like the behaviour has changed from version 9. in...

Ayodeji Okanlawon commented on Corporate Directory on CUCM 8.6 in IP Telephony 1 week ago

I suggest you open a new thread and we can have a look for you

Ayodeji Okanlawon commented on Jabber prompts for "wrong" self-signed certificates / not presenting enterprise CA signed certif in Jabber Clients 1 week ago

Okay, Can you generate PRT report from one of the Jabber clients and attach here. I will take a...

Ayodeji Okanlawon commented on Jabber prompts for "wrong" self-signed certificates / not presenting enterprise CA signed certif in Jabber Clients 1 week ago

This might be happening because of a new cert on cucm 11.0 called  Elliptic Curve Digital Signature...

Ayodeji Okanlawon commented on Modify SDP header in CUBE for RTP media attribute in IP Telephony 1 week ago

If Telco is negotiating 96, you cant force 101. They are sending you 96 because that's what they...

Ayodeji Okanlawon commented on Convert LDAP Synchronized User to Local User in IP Telephony 1 week ago

Mark, ( long time) On CUCM 11.0, CUCM will automatically convert the user to LDAP user once the...

Ayodeji Okanlawon commented on Modify SDP header in CUBE for RTP media attribute in IP Telephony 1 week ago

Hi, You dont need to use sip profiles to change the payload type for rtp nte. You can easily...

Ayodeji Okanlawon commented on Debug isdn by specified DNIS in IP Telephony 1 week ago

Qazzaq, If your IOS supports you can use per call debugging feature on the gateway conf t call...

Ayodeji Okanlawon commented on sip trunk CM selection in IP Telephony 2 weeks ago

Hi, please read this document and it will help you understand how calls are routed over sip trunks...

Ayodeji Okanlawon commented on Expressway/Jabber - use mail address instead of user ID in Jabber Clients 2 weeks ago

I don't understand your question.  What is your presence domain set to. Your users should login...

Ayodeji Okanlawon commented on Which IOS version supports OPUS in IP Telephony 2 weeks ago

Leo, Thanks for this, I have reviewed that previously but it doesnt indicate which IOS version...

Ayodeji Okanlawon commented on Home cluster settings when enabling ILS in IP Telephony 2 weeks ago

Carl There is no way to do that on cucm9.1. This is one of the issues on this version. It's well...

Ayodeji Okanlawon commented on Dial Peers for CUCM/CUBE using E164 in IP Telephony 2 weeks ago

You are welcome anytime. Glad to help. Don't forget to rate useful posts :)

Ayodeji Okanlawon commented on Directory Number Associations in IP Telephony 3 weeks ago

I dont think you can login with second line for an agent. You can have non acd-lines if your PG is...

Ayodeji Okanlawon commented on Subscriber DB changes in IP Telephony 3 weeks ago

Yes you can't make some changes like adding devices, when the publisher is down. But your publisher...

Ayodeji Okanlawon commented on Subscriber DB changes in IP Telephony 4 weeks ago

You can add phones and SIP trunk on subscriber in version 11. I just did now

Ayodeji Okanlawon commented on Dial Peers for CUCM/CUBE using E164 in IP Telephony 4 weeks ago

When "Use Fully Qualified Domain Name in SIP Requests" is enabled on the SIP profile, the FROM...

Ayodeji Okanlawon commented on Dial Peers for CUCM/CUBE using E164 in IP Telephony 4 weeks ago

Hi Eschroedertb, Voice class provisioning policy provides a level of flexibility that using...

Ayodeji Okanlawon commented on Dial Peers for CUCM/CUBE using E164 in IP Telephony 4 weeks ago

Its very late for me now need to sleep :), but I will do this tomorrow

Ayodeji Okanlawon commented on UCCE: How to find dialed number using SQL query in Contact Center 1 month ago

Omar, This is brilliant, thank you

Ayodeji Okanlawon commented on UCCE: How to find dialed number using SQL query in Contact Center 1 month ago

Thank you that was what I wanted.

Ayodeji Okanlawon commented on UCCE: How to find dialed number using SQL query in Contact Center 1 month ago

Thanks Sasikumar, I am not looking for the dialed number in the RCD table. What I want is this, in...

Ayodeji Okanlawon commented on Understanding CUCM Traces: End to End in IP Telephony 1 month ago

Thanks Cariap Dont forget to rate the document

Ayodeji Okanlawon commented on PG and CTIOS Server Installation and Configuration in Contact Center 1 month ago

Hi Salim,  Finesse needs to authenticate agents when they attempt to login against the AW server....

Ayodeji Okanlawon commented on MS patching on UCCE- diferent Patch`s per side A and B in Contact Center 1 month ago

In the last month including today I have done quite a few patches on our ucce environment and have...

Ayodeji Okanlawon commented on Dial peer preference in IP Telephony 1 month ago

Vladisav A couple of things  1.Adjust sip timers on your CUBE Before we go further, please adjust...

Ayodeji Okanlawon commented on SIP Trunking to PSTN - 403 Forbidden / Cause Code 57 in IP Telephony 1 month ago

Keith, The outbound INVITE is going via the correct interface GIG0/1 as you have configured. The...

Ayodeji Okanlawon commented on convert from ISDN 30 to SIP Trunk supply in IP Telephony 1 month ago

Each router has different call handling capacity that it can support. You can refer to this link to...

Ayodeji Okanlawon commented on CUCM 10.5.2 ARS/AAR use in IP Telephony 1 month ago

Yes that is correct. The CFUR needs to include the access code used to dial the number eg If the...

Ayodeji Okanlawon commented on EM & Owner User ID?? Why? in IP Telephony 1 month ago

Carl, this is working as designed. The owner user id is only for licensing. To enable a user to...

Ayodeji Okanlawon commented on EM & Owner User ID?? Why? in IP Telephony 1 month ago

Benjamin, The behavior has not changed as far as I know, especially in CUCM10.5. What I did in my...

Ayodeji Okanlawon commented on Configuration on CVP Call Server SIP Service in Contact Center 1 month ago

Deepak, There are three main subsytem within CVP 1. SIP B2BUA 2. ICM 3. IVR When a call arrives at...

Ayodeji Okanlawon commented on CUCM 10.5.2 ARS/AAR use in IP Telephony 1 month ago

Mark, The more pertinent question to ask is which LAN goes down and also when the LAN goes down,...

Ayodeji Okanlawon commented on SIP Trunking to PSTN - 403 Forbidden / Cause Code 57 in IP Telephony 1 month ago

It looks like your provider is saying that they do not recognize the IP address the call is...

Ayodeji Okanlawon commented on How to Renew the Expressway servers' cert. in Unified Communications Applications 1 month ago

Its on X8.8.1 and I am pretty sure the alert is for the old server cert because  of the date. I am...

Ayodeji Okanlawon commented on How to Renew the Expressway servers' cert. in Unified Communications Applications 1 month ago

Patrick after login into to my expressway, I observed that I do not see any expired server certs....

Ayodeji Okanlawon commented on How to Renew the Expressway servers' cert. in Unified Communications Applications 1 month ago

Hi Patrick (+5) Came across this post while looking for a way to delete an expired server cert on...

Ayodeji Okanlawon commented on PSTN incoming and outgoing problem | Fxo h.323 gateway in IP Telephony 1 month ago

Mohammed (+5) it does make sense that call times out but cause code 16 is very misleading so I don'...

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