aqkazi

Member Since: Apr 18, 2012

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aqkazi commented on Onplus with multiple VLAN in OnPlus Service 3 years ago

Hi Delo,Could you move the On100 to the 2960 that is higher in the topology and connected to the...

aqkazi commented on On-plus and Smartcare Service contract info in OnPlus Service 3 years ago

Hi Steve,Yes, you will be able to view Smartnet contracts. If the contract is associated with your...

aqkazi commented on Account Deletion Request in OnPlus Service 3 years ago

Hi Mark,I've deleted your account now. Please try the registration invite again using the link in...

aqkazi commented on Onplus with UCS in OnPlus Service 3 years ago

We have this down as a potential future enhancement. Thanks,The OnPlus Team

aqkazi commented on Onplus with multiple VLAN in OnPlus Service 3 years ago

Is the On100 connected to a port on the router? If so, try the switch that is next in the topology...

aqkazi commented on Onplus with multiple VLAN in OnPlus Service 3 years ago

Hi Delo,Reading through this thread, I'm not sure I understand the issue you have now.Is your...

aqkazi commented on Account deletion request in OnPlus Service 3 years ago

Hi Luis,I've deleted your account.Thanks,The OnPlus Team

aqkazi commented on WAN Monitor page doesn't display current latency/packet loss in OnPlus Service 3 years ago

We are still investigating this issue. I'll provide an update once I have more information.Thanks,...

aqkazi commented on 2 Issues With OnPLus - Everything Else...Great! in OnPlus Service 3 years ago

Hi Brian,1. Interesting, I'll see if we can reproduce this.2. Are you able to see the contract...

aqkazi commented on The User ID is already registered in OnPlus Service 3 years ago

This would delete only the OnPlus account. The cisco.com CCO will remain, only the OnPlus...

aqkazi commented on The User ID is already registered in OnPlus Service 3 years ago

The account your trying to add will have to be deleted first since it is already active. If you can...

aqkazi commented on Using OnPlus to monitor up/down state of interfaces on UC Router? in OnPlus Service 3 years ago

At this time we don't have a monitor specific to interface status. You could enable ICMP Host...

aqkazi commented on WAN Monitor page doesn't display current latency/packet loss in OnPlus Service 3 years ago

We are investigating this issue now. I'll provide an update once I have more information.Sorry for...

aqkazi commented on WAN Monitor page doesn't display current latency/packet loss in OnPlus Service 3 years ago

The "WAN Stats" tab takes some time to populate the current information. Is this a new site or did...

aqkazi commented on Onplus on iphone or ipad in OnPlus Service 3 years ago

Hi Olivier,Are you able to see the device list view? Your site is large and the topology may not...

aqkazi commented on Onplus on iphone or ipad in OnPlus Service 3 years ago

Hi Olivier,Do you experience the same error on WiFi and over the air? Has the app been updated?...

aqkazi commented on Deleting OnPlus to associate to company in OnPlus Service 3 years ago

Hi Victor - I've deleted your account now.Thanks,The OnPlus Team

aqkazi commented on Deleting OnPlus to associate to company in OnPlus Service 3 years ago

Yes, your account has to be deleted for the new invite to be generated. I've deleted your account...

aqkazi commented on Deleting OnPlus to associate to company in OnPlus Service 3 years ago

Hi Victor - I've deleted your account now.Thanks,The OnPlus Team

aqkazi commented on OnPlus Account Deletion Request in OnPlus Service 3 years ago

Hi Mark,When you re-registered did you use the link in the invie e-mail. It seems you may have...

aqkazi commented on ISA500 security report samples in OnPlus Service 3 years ago

Hi Todd,I'll check and see if I can gather some reports that contain data and then I'll get back to...

aqkazi commented on Configuration Backup in OnPlus Service 3 years ago

Hi Curt,Under "Notifications>Delivery Rules" do you have these sites selected for the...

aqkazi commented on On Plus not link my CCO with all my support contract. in OnPlus Service 3 years ago

Hi Luis,Do you see the devices authenticate with the credentials?Watch this quick demo and you can...

aqkazi commented on OnPlus Account Deletion Request in OnPlus Service 3 years ago

Hi Mark,Your account has been deleted.Thanks,The OnPlus Team

aqkazi commented on On Plus not link my CCO with all my support contract. in OnPlus Service 3 years ago

Hi Luis,What portal are you using? You should be using www.cisco-onplus.com.Are you seeing the...

aqkazi commented on Cisco OnPlus Service Availability in OnPlus Service 3 years ago

Thanks Chris, that's correct, South Africa is currently not supported. We may have support for...

aqkazi commented on OnPlus is currently experiencing a service outage in OnPlus Service 3 years ago

Hi Todd,Unfortunately, yes, the configuration will be erased.Thanks,The OnPlus Team

aqkazi commented on OnPlus is currently experiencing a service outage in OnPlus Service 3 years ago

Hi Todd,Have you tried a factory reset? Hold the reset down for 20 seconds and then re-register it....

aqkazi commented on OnPlus Top 10 and Roadmap - What do you think? in OnPlus Service 3 years ago

Hi Lokib,Note taken on these, these are both great requests.Thanks,The OnPlus Team

aqkazi commented on OnPlus Top 10 and Roadmap - What do you think? in OnPlus Service 3 years ago

Hi Peter,I'll make note of your request. This probably won't be in the near future as our primary...

aqkazi commented on Deleting OnPlus to associate to company in OnPlus Service 3 years ago

Hi Andrew,I've deleted your account. Thanks,The OnPlus Team

aqkazi commented on Ntop netflow configuration help in OnPlus Service 3 years ago

Hi Beate,I haven't been able to reproduce this error in my lab. We have also tried a couple of the...

aqkazi commented on Email Alerts in OnPlus Service 3 years ago

Hi Chris,We've had this requested by several partners now. It is on our future enhancement list and...

aqkazi commented on CPU Monitors - New feature in OnPlus Service 3 years ago

Hi Chris - I've made note of you request.Thanks,The OnPlus Team

aqkazi commented on Deleting OnPlus to associate to company in OnPlus Service 3 years ago

Hi Cameron,I've deleted your account, you can now request an invite. I've also made not of your...

aqkazi commented on No discovery information currently available in OnPlus Service 3 years ago

That was going to be my next step. Glad it is back up now.Thanks,The OnPlus Team

aqkazi commented on No discovery information currently available in OnPlus Service 3 years ago

Hi Mitja,Have you tried a factory reset? Hold down the reset button for 20 seconds.Thanks,The...

aqkazi commented on Customer Name Truncated in OnPlus Service 3 years ago

Hi Joel,This is by design. It is truncated to support the other functionalities on that upper bar....

aqkazi commented on SPA514G Device Specific Icon in OnPlus Service 3 years ago

Hi Joel,I'll take a look into this and get back to you with an update.Thanks,The OnPlus Team

aqkazi commented on Deleting an OnPlus Portal account in OnPlus Service 3 years ago

Hi Dave,I have deleted your OnPlus account. Your co-worker can now send you an invite.In a future...

aqkazi commented on Incessant WAN error messages in OnPlus Service 3 years ago

Thanks, the site is now available but it shows as down. Once the connectivity is restored I can...

aqkazi commented on Post Update - login attempts by ON100 in OnPlus Service 3 years ago

Hi Curt,If the device is a supported Cisco device, it will try to authenticate to gather more...

aqkazi commented on Incessant WAN error messages in OnPlus Service 3 years ago

Thanks Lokib, we are investigating a couple of different sources that are impacting the WAN events...

aqkazi commented on Incessant WAN error messages in OnPlus Service 3 years ago

Could you please send me a PM with the site name?Thanks again!

aqkazi commented on Incessant WAN error messages in OnPlus Service 3 years ago

How long after unplugging did the messages continue? I'll look into it from our end to see if we...

aqkazi commented on On Plus not link my CCO with all my support contract. in OnPlus Service 3 years ago

Hi Luis - Did you attempt a new scan?

aqkazi commented on Incessant WAN error messages in OnPlus Service 3 years ago

Hi Lokib,Sorry to hear about the troubles. Are these error message the "Site Comms Up/Down" as we...

aqkazi commented on Mystery Host Discoveries in OnPlus Service 3 years ago

Thanks Shawn, I'll look into that also.

aqkazi commented on Mystery Host Discoveries in OnPlus Service 3 years ago

Thanks Curt. We will investigate this issue and provide an update once we have more information.

aqkazi commented on Mystery Host Discoveries in OnPlus Service 3 years ago

Thanks Curt, I have the site name now.Do I have your permission to pull logs from this site?Thanks,...

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