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Anthony Holloway commented on Issue with Time variable in uccx in Contact Center 1 week ago

What you are trying to do is not good practice, though it can be done. Typically you will see...

Anthony Holloway commented on Finesse Wrap up not being allowed (switched to Windows 10) in Contact Center 2 weeks ago

Actually, in Finesse you can set the wrap up during the call, and post call work is not required.

Anthony Holloway commented on UCCX REST/JSON Post in Contact Center 2 weeks ago

First, Why are you using the Create File Document and Cache Document steps?  If you simply need to...

Anthony Holloway commented on Callback option and wait time strings in Contact Center 3 weeks ago

This logic is inside of something called a Script.  In order to read/write scripts, you need to...

Anthony Holloway commented on Script Validation Failed java.null.pointer Error UCCX 11.0 Script in Contact Center 3 weeks ago

I doubt anyone else could have repaired the AEF Look at Mr. Big Shot AEF Repairer over here.  ;)

Anthony Holloway commented on UCCX REST/JSON Post in Contact Center 3 weeks ago

So, first thing first, you're using HTTPS on that target server, and so UCCX will have to trust the...

Anthony Holloway commented on Using a DN with Cfwrd to Trigger UCCX in Contact Center 3 weeks ago

To make sure we're not spreading bad info on the forums, did you accidentally read his post as...

Anthony Holloway commented on CUCM to UCCX Calling or Original Called number in Contact Center 3 weeks ago

I think you just need to use Dialed Number in the script now, as opposed to Called Number.  Called...

Anthony Holloway commented on UCCX Chat Form Differentiation in Contact Center 3 weeks ago

Weird.  Ok, try this.  Add one more form item to each of them, call it "portal".  Now, by default,...

Anthony Holloway commented on Simple Outbound call, play a prompt in Contact Center 3 weeks ago

You probably did not enter a correct Dialog Group number in the Place Call step then.  Look at...

Anthony Holloway commented on Call center admin menu in Contact Center 3 weeks ago

Here's an idea: what if you remove the Boolean all together, and just play the prompt all the time...

Anthony Holloway commented on UCCX REST/JSON Post in Contact Center 3 weeks ago

I'm pretty good with this, so I'll give it a shot.  What can you share with us about your setup/...

Anthony Holloway commented on UCCX and Nuance, ASR license utilization? in Contact Center 3 weeks ago

What are the parameters of your tests? I was just on a call the other week with Nuance confirming...

Anthony Holloway commented on UCCX IPPA Customized States (reason codes) & 1 Button Not Ready in Contact Center 3 weeks ago

Right, sorry, I assumed you knew about the parameters. I'm happy you figured it out. I don't think...

Anthony Holloway commented on UCCX IPPA Customized States (reason codes) & 1 Button Not Ready in Contact Center 3 weeks ago

The common URLs are: Sign Inhttp://{your uccx ip}:8082/fippa/#DEVICENAME#?id={agent userid}&...

Anthony Holloway commented on UCCX - Distribute Transfer Out Calls by Percentage in Contact Center 3 weeks ago

Yeah, the relative word choice there "extensively" is not very helpful.  If we had a way to measure...

Anthony Holloway commented on CUIC/UCCX Locale Update/Impact on holiday xml? in Contact Center 3 weeks ago

In addition to the date format, if you're storing your XML in the en_US folder in the document...

Anthony Holloway commented on IPIVR and SelfSigned Certificate in Contact Center 3 weeks ago

You don't need to use the certificate at this point.  Just make your SOAP call to the HTTPS URL,...

Anthony Holloway commented on UCCX - Outbound Dialer - Contact import limitations in Contact Center 3 weeks ago

You can use the Admin API of UCCX to push in contacts to your campaign. Resource: https://developer...

Anthony Holloway commented on UCCX Chat Form Differentiation in Contact Center 3 weeks ago

I still don't understand why you have two different forms.  Why not just use the same form on both...

Anthony Holloway commented on UCCX - Distribute Transfer Out Calls by Percentage in Contact Center 4 weeks ago

The only piece is seems like you are wanting to address is the DB read/write and the efficiency of...

Anthony Holloway commented on IPIVR and SelfSigned Certificate in Contact Center 4 weeks ago

The script uses the Tomcat-Trust keystore under OS Administration.  This changed in version 10. See...

Anthony Holloway commented on Finesse 10.6.1 UCCX Supervisor and Agent in Contact Center 4 weeks ago

State change and Live Data stats for agents will not work while the service will be restarting,...

Anthony Holloway commented on UCCX 8.0 License issue in Contact Center 4 weeks ago

In addition to what Jorie said, which would only apply if you have made changes to the following...

Anthony Holloway commented on UCCX 10.5 - Agents can see other agent state in CAD in Contact Center 4 weeks ago

You should know that UCCX 10.5 has a limit of only 42 supervisors. Source: UCCX 10.5 SRND

Anthony Holloway commented on Dial by Ext in UCCX 10 in Contact Center 4 weeks ago

I've been working on the product for like 10 years...so, more like "experienced" rather than "good...

Anthony Holloway commented on Dial by Ext in UCCX 10 in Contact Center 1 month ago

Most likely the CSS on your CTI Ports cannot access those route patterns.

Anthony Holloway commented on Dial by Ext in UCCX 10 in Contact Center 1 month ago

Take a look at this solution I posted a while back.  It uses Regular Expression matching to...

Anthony Holloway commented on Tracing call flow and digits entered in uccx. in Contact Center 1 month ago

Old thread, but new solution: https://supportforums.cisco.com/document/13050181/uccx-viewing-...

Anthony Holloway commented on UCCX Finesse Log in twice issue in Contact Center 1 month ago

Could it be this bug? https://supportforums.cisco.com/discussion/13307131/finesse-login-page-r......

Anthony Holloway commented on Google Maps ScreenPop Gadget is not working in Contact Center 1 month ago

Any progress on this one?  I'm kind of curious if you solved it.

Anthony Holloway commented on UCCX upgrade from 10.5.(1)SU1 to 10.6(1)SU2 in Contact Center 1 month ago

1) Not having rights to install software is a common problem with CAD upgrades.  An actual benefit...

Anthony Holloway commented on UCCX Chat Form Differentiation in Contact Center 1 month ago

I don't believe there is an out of the box solution for this.  Why would you have two chat forms,...

Anthony Holloway commented on UCCX - Agent Not Ready - Would like to send an email when time in state is 15 minutes or longer. in Contact Center 1 month ago

Keep in mind that anything you do in CAD, will likely not work in Finesse, and you're more than...

Anthony Holloway commented on Cisco Unified Intelligence Center Abandonet calls in Contact Center 1 month ago

It looks like you're in CUIC already and have found the Abandoned Call report.  Are you just trying...

Anthony Holloway commented on Auto-Attendance option to call change the time to receive calls in Contact Center 1 month ago

Do you have the ability to edit/modify the UCCX Script associated with this call flow?  If so, have...

Anthony Holloway commented on enable Cisco Context service in Contact Center 1 month ago

Try emailing the below address for help, as I doubt anyone here has any real world experience with...

Anthony Holloway commented on How to pass call info from one script to the other? in Contact Center 1 month ago

I think you might have gotten your original sample from this post by Rob Newton: https://...

Anthony Holloway commented on CP-8851 Feature/Session Buttons Flashing Red, Amber, and Green in IP Telephony 1 month ago

I just experienced this issue/behavior after an upgrade from 11.0(1) to 11.5(1)SR1 on what seems to...

Anthony Holloway commented on COBRAS Import for Connections 7.x Error in UC Migrations 3 months ago

Is it really the root of C:?  Or is it the root of the drive the backup is on?  For example, I used...

Anthony Holloway commented on How to create dial peer for Out going calls to US in Contact Center 5 months ago

Wrong sub forum, as this is for Contact Center questions.  The IP Telephony sub forum might be a...

Anthony Holloway commented on Need to increase the ring time of UCCX trigger in Contact Center 5 months ago

Fun fact: While in North America, the standard ring cadence is "2-4", or two seconds of ringing...

Anthony Holloway commented on How to Call Center Opens at a diffrent times 1st and 3rd Tue. of the Month in Contact Center 5 months ago

Old, but good!  I'm glad you found this helpful!  How in the world did you even find this post?

Anthony Holloway commented on Need to increase the ring time of UCCX trigger in Contact Center 5 months ago

To be more specific, before the Accept step.  ;)

Anthony Holloway commented on UCCX 8.5.1 Position in Queue Prompt in Contact Center 5 months ago

Starting a new thread would be better, but, it's not required, so, no harm done! Could you post a...

Anthony Holloway commented on UCCX 9 "Time of Day" Time Ranges in Contact Center 5 months ago

Yeah, the D[?, ?] and T[?, ?] are flawed. I'm attaching a script I worked on a while back, which...

Anthony Holloway commented on UCCX 9 "Time of Day" Time Ranges in Contact Center 5 months ago

Interestingly, I took a look and I don't see how it ever worked.  I might have had a flaw in my...

Anthony Holloway commented on UCCX - Unable to access the html files in the repository in Contact Center 5 months ago

This is why I said "to the best of my knowledge."  I'll have to do some testing with this and let...

Anthony Holloway commented on Simplify an Emergency Evacuation Trigger in Contact Center 5 months ago

If you want a simple version, here's something to try.  It keeps the Emergency routine inside of...

Anthony Holloway commented on UCCX - Unable to access the html files in the repository in Contact Center 5 months ago

To the best of my knowledge, that's not how this works. The port 9080 only allows you access to...

Bio

April 2014 - Current:
I am a Cisco Collaboration Architect/Consultant, focusing on developing best practices for the discovery, design, implementation in the support of our client's.

October 2011 - March 2014:
I was a Cisco Unified Communications Architect with Cigna, responsible for the design and architecture of the Cisco Voice infrastructure.

July 2010 - September 2011:
I was solely focused on Cisco Unified Communications consulting with Midwave, a Cisco Gold Partner.

July 2000 - July 2010:
I was solely focused on Cisco Unified Communications consulting with Enventis, a Cisco Gold Partner.

July 2000 - July 2006:
I was an E-5 (SSgt) in the United States Air Force, performing a variety of technology and security related activities. I deployed to Iraq in 2005, in support of Operation Iraqi Freedom.

Specialties: Cisco Unified Contact Center Express, Automation via API Programming

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