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Anthony Holloway commented on Migrate CM10.5 between hardware in UC Migrations 1 month ago

The OVFTool and Veeam both require permissions to perform these operations. I have only ever used...

Anthony Holloway commented on UCCX Call Redirect along with updated Caller ID in Contact Center 1 month ago

Possibly yes, it could, as it can allow you to reference external sources to make decisions on how...

Anthony Holloway commented on Migrate CM10.5 between hardware in UC Migrations 1 month ago

Are you moving between the exact same hardware?  C220 M3? Either way, you can perform a cold...

Anthony Holloway commented on Dial-peer failover in IP Telephony 1 month ago

I agree with Dennis Mink below, only you mentioned you're using server groups.  I've found that to...

Anthony Holloway commented on splitting a string variable in UCCX in Contact Center 1 month ago

Variables String original_string = "usman,0345,XYZ" String[] split_up_string_array...

Anthony Holloway commented on UCCX Call Redirect along with updated Caller ID in Contact Center 1 month ago

It's unfortunate, but UCCX cannot perform digit manipulations like CUCM translation patterns, etc....

Anthony Holloway commented on Edit Enterprise Data in Finesse in Contact Center 1 month ago

In the most recent Ask The Expert for UCCX, the Cisco employee said he filed an enhancement defect...

Anthony Holloway commented on Cisco Finesse failover behavior in Contact Center 1 month ago

The documentation Chris linked leaves a lot to be desired in terms of setting expectations, and...

Anthony Holloway commented on Automatic Contacts import in UCCX in Contact Center 1 month ago

Yes!  But, as with a lot of things, there's limits you need to be aware of, and documentation you...

Anthony Holloway commented on My Journey to collaboration World in Contact Center 1 month ago

You might find better resources over here: https://learningnetwork.cisco.com/groups/ccna-...

Anthony Holloway commented on URLs to specific answers in threads in Feedback Forum 1 month ago

Whatever happened to this feature? 

Anthony Holloway commented on Simple Upload Recorded Prompt for UCCX in Contact Center 1 month ago

How does this look? https://supportforums.cisco.com/discussion/11433056/uccx-prompt-manageme...

Anthony Holloway commented on Most Skilled Routing Not Working How Expected in Contact Center 1 month ago

It looks like you and I have similar approaches to solving this problem. https://supportforums....

Anthony Holloway commented on Most Skilled Routing Not Working How Expected in Contact Center 1 month ago

I feel like the best way to think about the Agent selection algorithm, is to imagine a scenario...

Anthony Holloway commented on Lookup CUCM LDAP from v11 UCCX Script with +E.164 Telephone Format? in Contact Center 1 month ago

I think the first part of your confusion is that you seem to think the search is performed on their...

Anthony Holloway commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 1 month ago

Great list!  Is there a community for us to submit ideas and vote on them, like there is for Jabber?

Anthony Holloway commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting in Contact Center 2 months ago

Wooho, first! 1. Can we expect to see a tighter integration with PCD soon, or are there no plans to...

Anthony Holloway commented on COBRAS Import for Connections 7.x Error in UC Migrations 2 months ago

Is it really the root of C:?  Or is it the root of the drive the backup is on?  For example, I used...

Anthony Holloway commented on COBRAS Import for Connections 7.x Error in UC Migrations 2 months ago

It's been two years now, and I'm still facing this issue on a CUC 10.5(2)SU2 and using the latest...

Anthony Holloway commented on COBRAS Import for Connections 7.x Error in UC Migrations 2 months ago

I'm facing this issue right now too, on a 10.5(2)SU2 to 10.5(2)SU2 export/import. Are you serious...

Anthony Holloway commented on UCCX: Viewing Executed Script Steps via CLI in Contact Center 3 months ago

Looks like you lower cased the folder name MIVR.  It's case sensetive, so keep it upper case. Also...

Anthony Holloway commented on UCCX: Viewing Executed Script Steps via CLI in Contact Center 3 months ago

The logs on your server are circular, and if you have a very busy system, then your history will...

Anthony Holloway commented on UCCX Scripting for Oncall in Contact Center 3 months ago

You'll want to break your solution down in to the simplest components. So first, you'll want to...

Anthony Holloway commented on Troubleshoot path inbound call IVR in Contact Center 3 months ago

Here you go: https://supportforums.cisco.com/document/13050181/uccx-viewing-executed-...

Anthony Holloway commented on UCCX - max number of executed steps in Queue loop in Contact Center 3 months ago

A-a-ron, my man! I wrote a document to help with finding loops.  Well, not exactly loops, but...

Anthony Holloway commented on UCCX - max number of executed steps in Queue loop in Contact Center 3 months ago

Old reply, I know, but I couldn't help myself. One must consider what is being looped over and over...

Anthony Holloway commented on Max Number of Executed Steps* how do steps count Call Subflow steps as a single step or as many as they are inside the subflow? in Contact Center 3 months ago

I know this is an older post, but I do know the answer, and, well, no one answered you yet. The...

Anthony Holloway commented on Average Wait Time calculation in Contact Center 3 months ago

Awesome explanation.  Can you tell us if this documented somewhere?  If not, can you get it, along...

Anthony Holloway commented on Route calls to specific number based on Date and Time in Contact Center 5 months ago

Thanks for the kind words Gary, and best of luck to you.

Anthony Holloway commented on Route calls to specific number based on Date and Time in Contact Center 5 months ago

It's wise of you to accept blame, and not pass blame on the system.  ;) You are asking the user to...

Anthony Holloway commented on Route calls to specific number based on Date and Time in Contact Center 5 months ago

Great.  It looks like you are down to the last step then.  Now, inside the Upload Document step,...

Anthony Holloway commented on Route calls to specific number based on Date and Time in Contact Center 5 months ago

It looks like you changed both the Get Digit String step *and* the Upload Document step to both...

Anthony Holloway commented on Route calls to specific number based on Date and Time in Contact Center 5 months ago

In your Upload Document step, did you tell it to overwrite?

Anthony Holloway commented on Route calls to specific number based on Date and Time in Contact Center 5 months ago

I don't know that I quite understand what you're explaining 100%, but let me try to take a stab at...

Anthony Holloway commented on Route calls to specific number based on Date and Time in Contact Center 5 months ago

You are very welcome.  I'm glad to see that this post is still relevant 3 years later.

Anthony Holloway commented on UCCX 7 and SQL View in Contact Center 7 months ago

I'm sorry, but I don't know the answer.  I would ask that you post this question in your own topic...

Anthony Holloway commented on UCCX 10.5 - IP Phone Agent (IPPA) & Finesse in Contact Center 8 months ago

Just so you know, I don't think Finesse IPPA exists in v10.6(1)SU1, but yes, the Wallboard feature...

Anthony Holloway commented on UCCX 10.5 - IP Phone Agent (IPPA) & Finesse in Contact Center 8 months ago

I just deployed Finesse IPPA in v11 of UCCX for the first time this past weekend.  As far as I...

Anthony Holloway commented on Unity Connection. SCCP vs. SIP Integration in Unified Communications Applications 8 months ago

CUC Admin > Telephony Integrations > Port Group > [Your Port Group] > Contact Line Name...

Anthony Holloway commented on Route calls to specific number based on Date and Time in Contact Center 8 months ago

James, That's great to hear.  What version of UCCX are you working in?

Anthony Holloway commented on DX80 Audio in TelePresence 8 months ago

For anyone else stumbling upon this post, HDMI Audio In is now available in firmware 10.2(5) http...

Anthony Holloway commented on DX80 HDMI to MAC Mini no Sound in Other Collaboration, Voice, and Video Subjects 8 months ago

For anyone else stumbling upon this post, HDMI Audio In is now available in firmware 10.2(5) http...

Anthony Holloway commented on UCCX / Finesse in Contact Center 9 months ago

Hi! 1) 2Ring has a few gadgets for Finesse and I think one of them has the feature to monitor state...

Anthony Holloway commented on File type limitation in Cisco Proximity 9 months ago

Here is what happens.  The presenter is sharing their entire screen, not a document nor an...

Anthony Holloway commented on Hard code prefix while dialing through IP Phone in IP Telephony 11 months ago

BAT is pretty powerful, but you also have AXL too, which is way more powerful for modifying the...

Anthony Holloway commented on Hard code prefix while dialing through IP Phone in IP Telephony 11 months ago

Ok, I think I've finally got it.Point 1:  You want all three teams to dial the same way.Point 2:  ...

Anthony Holloway commented on DTMF Sequence is passing as RAW Audio tones instead of RTP Events. in IP Telephony 11 months ago

Is it possible for you to post the call setup SIP messages from CUCM perspective so we can see what...

Anthony Holloway commented on Hard code prefix while dialing through IP Phone in IP Telephony 11 months ago

I'm sorry, but I still don't know what you are trying to achieve.It now sounds like you are talking...

Anthony Holloway commented on DTMF Sequence is passing as RAW Audio tones instead of RTP Events. in IP Telephony 11 months ago

I'm sorry, but I don't fully understand what you described.  Can you explain it in a different way...

Anthony Holloway commented on Hard code prefix while dialing through IP Phone in IP Telephony 11 months ago

It sounds like you don't know about the External Phone Number Mask field on the Line Appearances?Do...

Bio

April 2014 - Current:
I am a Cisco Collaboration Architect/Consultant, focusing on developing best practices for the discovery, design, implementation in the support of our client's.

October 2011 - March 2014:
I was a Cisco Unified Communications Architect with Cigna, responsible for the design and architecture of the Cisco Voice infrastructure.

July 2010 - September 2011:
I was solely focused on Cisco Unified Communications consulting with Midwave, a Cisco Gold Partner.

July 2000 - July 2010:
I was solely focused on Cisco Unified Communications consulting with Enventis, a Cisco Gold Partner.

July 2000 - July 2006:
I was an E-5 (SSgt) in the United States Air Force, performing a variety of technology and security related activities. I deployed to Iraq in 2005, in support of Operation Iraqi Freedom.

Specialties: Cisco Unified Contact Center Express, Automation via API Programming








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Anthony Holloway's Stats

Points4512
Discussion started 15
Answers marked as Correct 394
Endorsed 16
Content Rated 258