Anthony Holloway

avholloway@gmail.com

Member Since: Jul 13, 2006

English
Anthony Holloway's Activity on Cisco Support Community
Currently displaying 50 results

Anthony Holloway has commented on Attendant Console 10.5 Standard - Unknown Caller

3 weeks 4 days ago
I just did an upgrade from CUCM 6x to 10x and legacy AC to CUACS and had this...

Anthony Holloway has commented on UCCX 10.5 - IP Phone Agent (IPPA) & Finesse

3 weeks 5 days ago
Yes, and to add to the overall discussion there will be a Finesse IP...

Anthony Holloway has commented on UCCX 9 "Time of Day" Time Ranges

1 month 1 week ago
Thanks for replying!  I'm happy you found it helpful.

Anthony Holloway has commented on PCD and IM&P Network Migration

2 months 3 weeks ago
;) You are on to me.  Thanks Jamie!

Anthony Holloway has commented on PCD and IM&P Network Migration

2 months 3 weeks ago
Thanks for the feedback Jamie, that's great to hear.On a related topic,...

Anthony Holloway has created PCD and IM&P Network Migration

2 months 3 weeks ago
Has anyone done a Network Migration with PCD and IM&P?  I see in the...

Anthony Holloway has commented on splitting a string variable in UCCX

3 months 1 week ago
That's awesome to hear.  I don't post as much as I use to, but it...

Anthony Holloway has commented on Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

4 months 1 week ago
+5And the ability to send keystroke macros to other apps.And the ability to run...

Anthony Holloway has commented on Dial-peer and Translation-profiles example, HELP....

6 months 1 week ago
You should know that a phone is a dial-peer, and that every call includes...

Anthony Holloway has commented on IP Phone not getting firmware

6 months 3 weeks ago
On your switch interface to your router, add these commands as well for testing...

Anthony Holloway has created New Forum Issue: XML and HTML Tags Not Displayed

9 months 2 weeks ago
Two things to this post, which are very important to me and how I contribute in...

Anthony Holloway has commented on Upgrade 8.6.2 to 10.x

9 months 2 weeks ago
Thank you for the clarification on those points.  Much appreciated.

Anthony Holloway has commented on Upgrade 8.6.2 to 10.x

9 months 2 weeks ago
You have quite a few things going on in your question, so forgive me if I miss...

Anthony Holloway has commented on HI All, I have a SX10 telepresence unit with CUCM 10.x and 2911 router with 3rd Generation cards. Is it possible to make video

9 months 2 weeks ago
I'm willing to be corrected, but most likely your PRI was ...

Anthony Holloway has commented on Cannot login to Cisco Jabber 10.5.1 over Mobile and Remote Access

9 months 2 weeks ago
On Expressway-C are your HTTP Allow Lists setup properly?  By default, and...

Anthony Holloway has commented on IP PHONE 7942 not booting after factory reset - CME9.1

9 months 2 weeks ago
A couple of quick comments:Your factory reset sequence is not correct.  ...

Anthony Holloway has commented on UCCX Missing CTI Manager?

9 months 2 weeks ago
CTI Manager and CallManager have to be running on the same server.  Did...

Anthony Holloway has commented on Uccx script to detect RNA 5 times problem

9 months 2 weeks ago
At a very basic level, you have no control of scripting RNA scenarios in...

Anthony Holloway has commented on last usuage report of Softphone which is in unknown condition

9 months 3 weeks ago
Phone status is held inside of the RIS DB (Real Time Information DataBase).The...

Anthony Holloway has commented on Button Templates in database not shwn in CUCM admin > Phone Button Templates

9 months 3 weeks ago
Do you have a device pack installed?If you don't know, issue a show...

Anthony Holloway has commented on Cisco Jabber for Windows 10.5 search Contact with two lastnames

9 months 3 weeks ago
Workaround: "Cisco Meier, Thomas";)Have you looked at enabling wild...

Anthony Holloway has commented on 7945 can't delete ITL as More button non-responsive (maybe CSCti99770)

9 months 3 weeks ago
Was this the faulty softkey button on the phone thing?

Anthony Holloway has commented on UCCX Redirect Step and Local Route Groups

9 months 3 weeks ago
When you use Call Consult Transfer the call should go out the LRG of the DP of...

Anthony Holloway has commented on CME Phones Time issue

9 months 3 weeks ago
Are your phones SCCP, SIP or a mixture of both?Can you share the following...

Anthony Holloway has commented on Logging into Cisco IM and Presence User Options web page

9 months 3 weeks ago
Are you trying to access the Microsoft Remote Call Control login page?5. If an...

Anthony Holloway has commented on Prime License Manager 10.5 Cluster?

9 months 3 weeks ago
The BE6K is no different than the regular CUCM.  So, yes, you can install...

Anthony Holloway has commented on partitioning FXO port for different users on Cisco CME 2911or UC540

9 months 3 weeks ago
You would need something called Class of Restriction.http://www.cisco.com/c/en/...

Anthony Holloway has commented on From where to listen the recorded messages?

9 months 3 weeks ago
That wouldn't be enough information to answer your question.Are you an...

Anthony Holloway has commented on UCCX License\Unit consumption

10 months 3 days ago
I didn't even notice that at first, but you're right. It's the PC...

Anthony Holloway has commented on Disbale Desktop Sharing in Jabber for Windows for single users

10 months 3 days ago
Thank you for the follow up!  Staying on top of every new collaboration...

Anthony Holloway has commented on UCCX License\Unit consumption

10 months 4 days ago
DJ,Nice mention of the CUIC Report!Additionally, you can do the following:On...

Anthony Holloway has commented on CUCM 9.1 and third party call center integration over SIP trunk

10 months 4 days ago
Chris, could one build a loopback ICT to one's own self?  E.g., Create...

Anthony Holloway has commented on Disbale Desktop Sharing in Jabber for Windows for single users

10 months 5 days ago
Since screensharing is BFCP, and BFCP is a media channel of a SIP phone call,...

Anthony Holloway has commented on Music on Hold for 3rd Party SIP phones on CUCM 8

10 months 5 days ago
Could you please provide some source material to your claim about Cisco and SIP...

Anthony Holloway has commented on UCCX 8.5 On Exception Goto "catching" exceeded 1000 steps

11 months 3 days ago
Sweet!  Thanks for the feedback.  It's always amazing to think...

Anthony Holloway has commented on Enabling work folders in UCCX 7.x CAD without configuring wrapup time

11 months 3 weeks ago
Ah ok, this is a function of training.  You can only press the Work button...

Anthony Holloway has commented on UCCX 10.5 - newly created agents can't login to CAD

11 months 3 weeks ago
I have installed second UCCX and reused CTI and RMCM users,It sounds like the...

Anthony Holloway has commented on Enabling work folders in UCCX 7.x CAD without configuring wrapup time

11 months 3 weeks ago
The existence of the Work Folder button in CAD is exclusively handled by the...

Anthony Holloway has commented on UCCX 10.5 - IP Phone Agent (IPPA) & Finesse

11 months 3 weeks ago
What did PDI tell you?I would guess that it's not supported because BIPPA...

Anthony Holloway has commented on Redirect a Call to Unity Voicemail if no agent is available

11 months 3 weeks ago
Hi and thanks for your question.  I am reading it as two parts:1. How to...

Anthony Holloway has commented on UCCX 9.x - Problem to upload DEMO License on vmware install

11 months 3 weeks ago
I thought the demo licenses for UCCX where in the installation DVD or ISO....

Anthony Holloway has commented on CAD experience migrating from 8.6 to 10.1

12 months 3 days ago
The Agent experience is basically two pop ups upon launching CAD after the...

Anthony Holloway has commented on CAD experience migrating from 8.6 to 10.1

12 months 3 days ago
The Agent does not run the client configuration tool, the administrator does....

Anthony Holloway has commented on Multiple QUEUE roleup

12 months 3 days ago
I agreed with Jonathan: not enough information here to make sense of what you...

Anthony Holloway has commented on UCCX 10.5 VMtools

12 months 3 days ago
It's super simple and I've done it a number of times, the most recent...

Anthony Holloway has commented on Any Free UCCX Script Repositories Out There?

12 months 3 days ago
This forum is a good repository for scripting solutions.  While not...

Anthony Holloway has commented on transcoding question

12 months 3 days ago
Transcoding is only used when two devices involved in a call cannot agree upon...

Anthony Holloway has commented on Call routing based on time of the day

12 months 3 days ago
Yes.  You will need to use Unity Connection System Call Handlers for this....

Anthony Holloway has commented on UCCX Tone on Hold

1 year 2 weeks ago
The device putting the call on hold states which moh audio source plays, but...

Anthony Holloway has commented on Unified CCX Engine JVM Heap counter monitoring

1 year 3 weeks ago
AMOR is a new one for me, and I like it!I have not tried to access this API...

Bio

April 2014 - Current:
I am a Cisco Collaboration Architect/Consultant, focusing on developing best practices for the discovery, design, implementation in the support of our client's.

October 2011 - March 2014:
I was a Cisco Unified Communications Architect with Cigna, responsible for the design and architecture of the Cisco Voice infrastructure.

July 2010 - September 2011:
I was solely focused on Cisco Unified Communications consulting with Midwave, a Cisco Gold Partner.

July 2000 - July 2010:
I was solely focused on Cisco Unified Communications consulting with Enventis, a Cisco Gold Partner.

July 2000 - July 2006:
I was an E-5 (SSgt) in the United States Air Force, performing a variety of technology and security related activities. I deployed to Iraq in 2005, in support of Operation Iraqi Freedom.

Specialties: Cisco Unified Contact Center Express, Automation via API Programming








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    2015 Contact Center





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    2014 Contact Center





  • Cisco Designated VIP

    2013 Contact Center





  • Community Spotlight Award

    Doc/Video September 2012









Anthony Holloway's Stats

Points4279
Discussion started 15
Answers marked as Correct 388
Endorsed 11
Content Rated 252