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Anthony Holloway's Activity on Cisco Support Community
Currently displaying 35 results

Anthony Holloway has commented on Migrate CM10.5 between hardware

1 week 6 days ago
The OVFTool and Veeam both require permissions to perform these operations. I...

Anthony Holloway has commented on UCCX Call Redirect along with updated Caller ID

2 weeks 4 days ago
Possibly yes, it could, as it can allow you to reference external sources to...

Anthony Holloway has commented on Migrate CM10.5 between hardware

2 weeks 4 days ago
Are you moving between the exact same hardware?  C220 M3? Either way, you...

Anthony Holloway has commented on Dial-peer failover

2 weeks 4 days ago
I agree with Dennis Mink below, only you mentioned you're using server groups...

Anthony Holloway has commented on UCCX Call Redirect along with updated Caller ID

2 weeks 4 days ago
It's unfortunate, but UCCX cannot perform digit manipulations like CUCM...

Anthony Holloway has commented on Edit Enterprise Data in Finesse

2 weeks 4 days ago
In the most recent Ask The Expert for UCCX, the Cisco employee said he filed an...

Anthony Holloway has commented on Cisco Finesse failover behavior

2 weeks 4 days ago
The documentation Chris linked leaves a lot to be desired in terms of setting...

Anthony Holloway has commented on Automatic Contacts import in UCCX

2 weeks 5 days ago
Yes!  But, as with a lot of things, there's limits you need to be aware of...

Anthony Holloway has commented on My Journey to collaboration World

2 weeks 5 days ago
You might find better resources over here: https://learningnetwork.cisco.com/...

Anthony Holloway has commented on URLs to specific answers in threads

2 weeks 5 days ago
Whatever happened to this feature? 

Anthony Holloway has commented on Simple Upload Recorded Prompt for UCCX

2 weeks 5 days ago
How does this look? https://supportforums.cisco.com/discussion/11433056/uccx-...

Anthony Holloway has commented on Most Skilled Routing Not Working How Expected

2 weeks 5 days ago
It looks like you and I have similar approaches to solving this problem. https...

Anthony Holloway has commented on Most Skilled Routing Not Working How Expected

2 weeks 6 days ago
I feel like the best way to think about the Agent selection algorithm, is to...

Anthony Holloway has commented on Lookup CUCM LDAP from v11 UCCX Script with +E.164 Telephone Format?

3 weeks 10 min ago
I think the first part of your confusion is that you seem to think the search...

Anthony Holloway has commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting

1 month 5 days ago
Great list!  Is there a community for us to submit ideas and vote on them...

Anthony Holloway has commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting

1 month 1 week ago
Wooho, first! 1. Can we expect to see a tighter integration with PCD soon, or...

Anthony Holloway has commented on COBRAS Import for Connections 7.x Error

1 month 1 week ago
Is it really the root of C:?  Or is it the root of the drive the backup is...

Anthony Holloway has commented on COBRAS Import for Connections 7.x Error

1 month 1 week ago
It's been two years now, and I'm still facing this issue on a CUC 10.5(2)SU2...

Anthony Holloway has commented on COBRAS Import for Connections 7.x Error

1 month 1 week ago
I'm facing this issue right now too, on a 10.5(2)SU2 to 10.5(2)SU2 export/...

Anthony Holloway has commented on UCCX: Viewing Executed Script Steps via CLI

2 months 1 week ago
Looks like you lower cased the folder name MIVR.  It's case sensetive, so...

Anthony Holloway has commented on UCCX: Viewing Executed Script Steps via CLI

2 months 1 week ago
The logs on your server are circular, and if you have a very busy system, then...

Anthony Holloway has commented on UCCX Scripting for Oncall

2 months 1 week ago
You'll want to break your solution down in to the simplest components. So...

Anthony Holloway has commented on Troubleshoot path inbound call IVR

2 months 1 week ago
Here you go: https://supportforums.cisco.com/document/13050181/uccx-viewing-...

Anthony Holloway has commented on UCCX - max number of executed steps in Queue loop

2 months 1 week ago
A-a-ron, my man! I wrote a document to help with finding loops.  Well,...

Anthony Holloway has created UCCX: Viewing Executed Script Steps via CLI

2 months 1 week ago
Sometimes it's nice to see which steps, a call executed, very quickly, without...

Anthony Holloway has commented on UCCX - max number of executed steps in Queue loop

2 months 2 weeks ago
Old reply, I know, but I couldn't help myself. One must consider what is being...

Anthony Holloway has commented on Max Number of Executed Steps* how do steps count Call Subflow steps as a single step or as many as they are inside the subflow?

2 months 2 weeks ago
I know this is an older post, but I do know the answer, and, well, no one...

Anthony Holloway has commented on Average Wait Time calculation

2 months 3 weeks ago
Awesome explanation.  Can you tell us if this documented somewhere? ...

Anthony Holloway has commented on Route calls to specific number based on Date and Time

4 months 2 weeks ago
Thanks for the kind words Gary, and best of luck to you.

Anthony Holloway has commented on Route calls to specific number based on Date and Time

4 months 2 weeks ago
Great.  It looks like you are down to the last step then.  Now,...

Anthony Holloway has commented on Route calls to specific number based on Date and Time

4 months 2 weeks ago
It looks like you changed both the Get Digit String step *and* the Upload...

Anthony Holloway has commented on Route calls to specific number based on Date and Time

4 months 2 weeks ago
It's wise of you to accept blame, and not pass blame on the system....

Anthony Holloway has commented on Route calls to specific number based on Date and Time

4 months 2 weeks ago
In your Upload Document step, did you tell it to overwrite?

Anthony Holloway has commented on Route calls to specific number based on Date and Time

4 months 2 weeks ago
I don't know that I quite understand what you're explaining 100%, but let me...

Anthony Holloway has commented on Route calls to specific number based on Date and Time

4 months 3 weeks ago
You are very welcome.  I'm glad to see that this post is still relevant 3...

Bio

April 2014 - Current:
I am a Cisco Collaboration Architect/Consultant, focusing on developing best practices for the discovery, design, implementation in the support of our client's.

October 2011 - March 2014:
I was a Cisco Unified Communications Architect with Cigna, responsible for the design and architecture of the Cisco Voice infrastructure.

July 2010 - September 2011:
I was solely focused on Cisco Unified Communications consulting with Midwave, a Cisco Gold Partner.

July 2000 - July 2010:
I was solely focused on Cisco Unified Communications consulting with Enventis, a Cisco Gold Partner.

July 2000 - July 2006:
I was an E-5 (SSgt) in the United States Air Force, performing a variety of technology and security related activities. I deployed to Iraq in 2005, in support of Operation Iraqi Freedom.

Specialties: Cisco Unified Contact Center Express, Automation via API Programming








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    2014 Contact Center





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  • Community Spotlight Award

    Doc/Video September 2012









Anthony Holloway's Stats

Points4507
Discussion started 15
Answers marked as Correct 394
Endorsed 16
Content Rated 258