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Anthony Holloway commented on Emergency Trigger in Contact Center 19 hours ago

This really isn't the best place for emergencies, no pun intended. It's possible someone deleted...

Anthony Holloway commented on Call Back Script Problem UCCX v11.5 in Contact Center 19 hours ago

I haven't had a chance to look fully, but I did notice you were missing the MIVR ENG Debugging...

Anthony Holloway commented on uccx 11 DB Read step with no return values in Contact Center 5 days ago

Things look pretty good.  Though I'm not a SQL expert. Can you post the text you're using in the...

Anthony Holloway commented on uccx 11 DB Read step with no return values in Contact Center 5 days ago

Ok, excellent. What are you typing in for the DB Resource Name? Do you see your datasource in the...

Anthony Holloway commented on CUCM CUBE and SIP setting in IP Telephony 5 days ago

Yes, not only can you NAT CUBE, putting it in your DMZ behind a firewall is best practice. You'll...

Anthony Holloway commented on Allowed Ports for SIP Trunk in IP Telephony 5 days ago

In the most basic setup, a CME connected to a CUCM via SIP trunk will have the phones sending RTP...

Anthony Holloway commented on Identify the Direction of the SIP Message in IP Telephony 5 days ago

This can be a bit tricky, and I suppose there could be a case where if you're looking at a single...

Anthony Holloway commented on UCCX check time of day (TOD) from XML file in Contact Center 5 days ago

Right on.  I like your inclusion of the Exception handler.  Have you seen this: https://...

Anthony Holloway commented on uccx 11 DB Read step with no return values in Contact Center 6 days ago

Do you have Premium licensing? Do you already have a DB integration working on UCCX now? (I.e.,...

Anthony Holloway commented on Reactive debugging fails with error unmarshalling return in Contact Center 6 days ago

Well, you might just happen to have a corrupt script.  You might just have to rebuild the script...

Anthony Holloway commented on UCCX10 send e-mail step problem in Contact Center 6 days ago

Yes it can.

Anthony Holloway commented on UCCX 10.6 outbound Preview issues in Contact Center 6 days ago

Now resovled, or not resolved? If resolved, how did you figure out what the problem was, and how...

Anthony Holloway commented on UCCX10 send e-mail step problem in Contact Center 6 days ago

The main script will not wait, if you tell it not to.  I think the default is Synchronous, and you'...

Anthony Holloway commented on Unable to log into CCX Editor Version 11 in Contact Center 6 days ago

I use CCX Editors all the time within a VM.  In fact, since I am a consultant, I have to log into...

Anthony Holloway commented on Call Back Script Problem UCCX v11.5 in Contact Center 6 days ago

No worries.  I wouldn't know what is or is not included in SS_TEL debugging, nor any of the...

Anthony Holloway commented on Reactive debugging fails with error unmarshalling return in Contact Center 6 days ago

Have you, or could you, try uninstalling, rebooting, reinstalling from a fresh downloaded copy off...

Anthony Holloway commented on UCCX 10.5 SSLHandshakeException authenticating with Azure using ADAL in Contact Center 1 week ago

According to this article, having your certificates in the Tomcat Trust is exactly correct. "...

Anthony Holloway commented on SIP Options Ping and session server-group on dial-peer in Video Over IP 1 week ago

Here's what works for me. I create a server group class voice class server-group 1 ipv4 1.1.1.1...

Anthony Holloway commented on Unable to log into CCX Editor Version 11 in Contact Center 1 week ago

Make sure your UCCX Application Administrator account, which is local and special to UCCX, does not...

Anthony Holloway commented on UCCX check time of day (TOD) from XML file in Contact Center 1 week ago

Much appreciated Bill!  Take care.

Anthony Holloway commented on UCCX phone survey scripting question in Contact Center 1 week ago

Thanks for the rating and then marking the question as correct.  Most people don't do that.  Good...

Anthony Holloway commented on UCCX download wav recorded Prompts to Windows Machine and play it in Contact Center 1 week ago

Just to be clear, you only need to upload the audio file to the CUCM Publisher under the menu Media...

Anthony Holloway commented on callback script help in Contact Center 1 week ago

Sorry for the confusion, I wasn't trying to solve your problem with the suggestion of simplifying...

Anthony Holloway commented on UCCX check time of day (TOD) from XML file in Contact Center 1 week ago

Bill if you prefer that syntax, then just eleminate "Days" from the XPATH all together, since all...

Anthony Holloway commented on UCCX phone survey scripting question in Contact Center 1 week ago

Well, the Reactive Debug is going to show you the script which is in memory, not the script which...

Anthony Holloway commented on Call Back Script Problem UCCX v11.5 in Contact Center 1 week ago

I don't know why you have to delay answering to make it work.  Can you post your MIVR logs for both...

Anthony Holloway commented on UCCX download wav recorded Prompts to Windows Machine and play it in Contact Center 1 week ago

Ok, so first off, I was saying download the audio file to your windows machine to play it, only I...

Anthony Holloway commented on callback script help in Contact Center 1 week ago

My comment on the Select Resource step was about the fact that the Connect step, inside of the...

Anthony Holloway commented on Cisco UCCX issue. "Selected IP phone Agent service is not active" on the phone" in Contact Center 1 week ago

Hi myassir76, First of all, either server *can* be Master/Primary.  It doesn't really matter which...

Anthony Holloway commented on callback script help in Contact Center 1 week ago

Fortunately, this script is very simple, so it's very easy to debug. The Connect step isn't doing...

Anthony Holloway commented on UCCX phone survey scripting question in Contact Center 1 week ago

I think you cut too much out of your screenshot.  Based on what you've shown, I cannot see how...

Anthony Holloway commented on UCCX check time of day (TOD) from XML file in Contact Center 1 week ago

Your modifications look correct. I would recommend not putting in TOD for all holidays, and just...

Anthony Holloway commented on Contact Center Express Upgrade in Contact Center 1 week ago

Is this your production server?  I would recommend a TAC case, if it is. Otherwise, when I hit...

Anthony Holloway commented on UCCX download wav recorded Prompts to Windows Machine and play it in Contact Center 1 week ago

Upload the WAV file to CUCM MOH File Management, then download the .g711 copy it will make from the...

Anthony Holloway commented on Workforce Quality Management Licensing in Contact Center 1 week ago

First, keep this link in your favorites.  WFO is umbrella term for QM and WFM http://www.cisco.com/...

Anthony Holloway commented on callback script help in Contact Center 1 week ago

Can you change the Place Call step to call your desk phone? Kind of like the test you did earlier?...

Anthony Holloway commented on UCCX check time of day (TOD) from XML file in Contact Center 1 week ago

You're pretty close.  To nest your todStart and todEnd XML entities inside of Holiday1, it would...

Anthony Holloway commented on UCCX - caller ID and position in the queue for calls waiting in the queue in Contact Center 1 week ago

All I have to say is wow!  I would suggest packaging that up as a stand alone feature, but I...

Anthony Holloway commented on callback script help in Contact Center 1 week ago

Can you include a screenshot of the anyKey = Get Digit String properties? You said earlier: "...

Anthony Holloway commented on On Hold Music plays silence after music track in Contact Center 1 week ago

Are you using the Call Hold step or are you Playing a Prompt in the script?

Anthony Holloway commented on UCCX - caller ID and position in the queue for calls waiting in the queue in Contact Center 1 week ago

So, are you dequeuing the caller in PIQ 1, then immediately requeuing them?  Or did you figure out...

Anthony Holloway commented on callback script help in Contact Center 1 week ago

Ok, so I can reasonably assume then that you're doing the CCG and Dialog setting correctly then....

Anthony Holloway commented on Calls Abandoned in script aa.aef (Automated Attendant) in Contact Center 1 week ago

Yes, that would be the #2 way I mentioned.  I took a look at the builtin aa.aef and all Call...

Anthony Holloway commented on UCCX10 send e-mail step problem in Contact Center 1 week ago

I know this doesn't solve the mystery of the delay, but a good practice to follow for this kind of...

Anthony Holloway commented on UCCX - Display Ordered Phone Number List of all Calls in Queue in Contact Center 1 week ago

I'm going to guess they are trying to use the HTTP Trigger and then output the data to IP Phones or...

Anthony Holloway commented on Script to append to file (text/log) UCCX 8.5 in Contact Center 1 week ago

I'm glad you replied back.  I often wonder how many people I've help indirectly with my forum posts...

Anthony Holloway commented on callback script help in Contact Center 1 week ago

Ok, so on the surface, a Dialog Group is required to play the audio to the Agent and to collect...

Anthony Holloway commented on CCX agent ring delay in Contact Center 1 week ago

If you're using the Connect Step, then the timeout in the Select Resource step is ignored...

Anthony Holloway commented on On Hold Music plays silence after music track in Contact Center 1 week ago

The obvious question is, Does your music file have 15-20 seconds of silence at the end of it?  Or...

Anthony Holloway commented on Calls Abandoned in script aa.aef (Automated Attendant) in Contact Center 1 week ago

Abandoned is not a bad thing.  Aborted is, however. All calls start off as Abandoned actually.  Or...

Bio

April 2014 - Current:
I am a Cisco Collaboration Architect/Consultant, focusing on developing best practices for the discovery, design, implementation in the support of our client's.

October 2011 - March 2014:
I was a Cisco Unified Communications Architect with Cigna, responsible for the design and architecture of the Cisco Voice infrastructure.

July 2010 - September 2011:
I was solely focused on Cisco Unified Communications consulting with Midwave, a Cisco Gold Partner.

July 2000 - July 2010:
I was solely focused on Cisco Unified Communications consulting with Enventis, a Cisco Gold Partner.

July 2000 - July 2006:
I was an E-5 (SSgt) in the United States Air Force, performing a variety of technology and security related activities. I deployed to Iraq in 2005, in support of Operation Iraqi Freedom.

Specialties: Cisco Unified Contact Center Express, Automation via API Programming








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Anthony Holloway's Stats

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Discussion started 15
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