Alessandro Bertacco

Member Since: Oct 30, 2007

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Alessandro Bertacco commented on Cisco Meeting Server 2.0 Customization Guidelines in TelePresence 1 month ago

Hi Patrick, and thank you for the reply. One last question. Did you need the Branding license? TAC...

Alessandro Bertacco commented on Cisco Meeting Server 2.0 Customization Guidelines in TelePresence 1 month ago

Hi Chi Fai,   I'm also would like to customize some IVR file. Did you have done this? You need to...

Alessandro Bertacco commented on TLS negotiation failure in TelePresence 2 months ago

Same Version, same issue. Please someone help? Thank you Regards Alessandro

Alessandro Bertacco commented on Spark - Call Sevice Connect calls failing in Other Collaboration, Voice, and Video Subjects 3 months ago

Hi Samson, same issue here. Please where you found the Root Ca and where installed it. On...

Alessandro Bertacco commented on Cisco Meeting Server 1000 - New Update 2.1.0 - Remove feature and doesn't work in TelePresence 5 months ago

Yes, Upgrade to 2.1.2, all seems to works fine. Also rebrand of login page,, launch Web RTC app...

Alessandro Bertacco commented on Cisco Meeting Server 1000 - New Update 2.1.0 - Remove feature and doesn't work in TelePresence 5 months ago

Guys, a new version 2.1.1 of CMS was released, but no one of the Bug mentioned was solved. Meeting...

Alessandro Bertacco commented on Cisco Jabber for Android disconnects and goes offline after inactivity in Jabber Clients 7 months ago

Same issue Here with Android device. All device compatible with Jabber, I'm using also Huawei P8 or...

Alessandro Bertacco commented on Jabber MRA logging out of phone services when changing Networks in Other Collaboration, Voice, and Video Subjects 8 months ago

Hi I've a similar issue, but I think is related only to 4G mobile Networks. CUCM, CUPS, CUC, in...

Alessandro Bertacco commented on Jabber Mobile don't Store SSO credential in Jabber Clients 8 months ago

Hi Jonathan, thank you for the answer.  Ok so you agree with me that use or not of SSO...

Alessandro Bertacco commented on Jabber Mobile don't Store SSO credential in Jabber Clients 9 months ago

Hi Asim, and thank you for your answer. Yes we have all Jabber 11.7 version both on desktop and...

Alessandro Bertacco commented on SSO on CUCM Cluster in Jabber Clients 11 months ago

Hi Md Hasan,   I've exactly this issue. All works fine for the Jabber mobile (Android and iPhone)...

Alessandro Bertacco commented on WebEx Meetings Server - OVA File? in Other Collaboration, Voice, and Video Subjects 11 months ago

Hi guys, I've just requested the OVA template to licensing Cisco. I'll keep you informed about that...

Alessandro Bertacco commented on Jabber for Mac login Cannot Communicate with server 403 response in Jabber Clients 11 months ago

Great answer!!!!  Same issue here. Solved with your answer! Thank you very much. Regards...

Alessandro Bertacco commented on CUPS 8.6.5 Upgrade to 10.5 in Unified Communications Applications 1 year ago

Hi Nico How did you solve the issue "Error detected in post-install phase. Trying to restore the...

Alessandro Bertacco commented on DNS problem with Cisco Wireless controller 2500 in Other Wireless - Mobility Subjects 1 year ago

Hi hmtung1731, I've solved enabling Broadcast forwarding globally on the Controller configuration...

Alessandro Bertacco commented on DNS problem with Cisco Wireless controller 2500 in Other Wireless - Mobility Subjects 1 year ago

Hi, I've the same issue with my customer that use Cisco WLC 2504. Wich version of firmware did you...

Alessandro Bertacco commented on ata 190 not registeing call manager 10.5 in Other Collaboration, Voice, and Video Subjects 1 year ago

Cisco TFTP service restarted?Factory default of the ATA190 done?Try a brand new one ATA190?   

Alessandro Bertacco commented on ata 190 not registeing call manager 10.5 in Other Collaboration, Voice, and Video Subjects 1 year ago

Your CUCM Cluster is Mixed Mode or Unsecure?Did you try to register the ATA190 using...

Alessandro Bertacco commented on ata 190 not registeing call manager 10.5 in Other Collaboration, Voice, and Video Subjects 1 year ago

No, the ATA line must be configured, but the description relative to the device must not be...

Alessandro Bertacco commented on ata 190 not registeing call manager 10.5 in Other Collaboration, Voice, and Video Subjects 1 year ago

Did you leave blank the Display Caller ID relative to the device? Did still not work? 

Alessandro Bertacco commented on CUCM version 10.0 not able to register ATA box 190 in IP Telephony 1 year ago

Fresh installation 10.5.1, Upgraded to 10.5.2. ATA190 tested only on 10.5.2.

Alessandro Bertacco commented on CUCM version 10.0 not able to register ATA box 190 in IP Telephony 1 year ago

We contact TAC about this issue and the TAC Help was inexistent, a tons of log, and capture sendo...

Alessandro Bertacco commented on CUCM version 10.0 not able to register ATA box 190 in IP Telephony 1 year ago

Hi All, we finally solve the issue with the ATA190 registration. When configuring the line field...

Alessandro Bertacco commented on ATA 190 not registering with CUCM 10.5.2 in IP Telephony 1 year ago

Guysssssssss, I've found the finally solution, I hope also for you.Is a ATA190 Bug Please try to...

Alessandro Bertacco commented on ata 190 not registeing call manager 10.5 in Other Collaboration, Voice, and Video Subjects 1 year ago

Guysssssssss, I've found the finally solution, I hope also for you.Is a ATA190 Bug Please try to...

Alessandro Bertacco commented on ATA 190 not registering with CUCM 10.5.2 in IP Telephony 1 year ago

Also our cluster has Security in Mixed Mode, but now is reverted to UnsecureAnd issue persistNow I'...

Alessandro Bertacco commented on ata 190 not registeing call manager 10.5 in Other Collaboration, Voice, and Video Subjects 1 year ago

Same Issue here with CUCM 10.5.2, also upgraded the ATA190 with the Last 1.2.1 004 of 17 July 2015....

Alessandro Bertacco commented on ATA 190 not registering with CUCM 10.5.2 in IP Telephony 1 year ago

Hi same identical issue Here, have yuo solved? We have also installed last firmware 1.2.1 (004) (...

Alessandro Bertacco commented on IM and Presence 10.5 Installation Issue in Unified Communications Applications 2 years ago

Hi Guys,in the last years Cisco began to leak in support and quality in general, but about...

Alessandro Bertacco commented on ATA190 on CUCM10.5.2 don't revert to CUCM when go in SRST fallback in IP Telephony 2 years ago

Hi Mohammed and thank you very much for your answer.Differently as I've said above, all SIP phone...

Alessandro Bertacco commented on IM and Presence 10.5 Installation Issue in Unified Communications Applications 2 years ago

Chris, you save me the life! Thank you very much. Works great. 

Alessandro Bertacco commented on IM and Presence 10.5 Installation Issue in Unified Communications Applications 2 years ago

Hi Cogden,  I've an issue like you.CUCM publisher in 10.5.2.10000-5, but Bootable DVD of the IM...

Alessandro Bertacco commented on VPN Android IPSEC in VPN 2 years ago

Hi All, same issue here, VPNcilla connect succesfully but no traffic passthrough.Any Idea? Need...

Alessandro Bertacco commented on Jabber and Mobile Connect in Jabber Clients 2 years ago

Thank you, all clear now.Best Regards Alessandro Bertacco

Alessandro Bertacco commented on Jabber and Mobile Connect in Jabber Clients 2 years ago

Great, thank you very much Jonathan.can you help me with last one dubt, abount mobile device?Under...

Alessandro Bertacco commented on Cisco Jabber for Android 9.6.0.172028 issues with login in in Jabber Clients 3 years ago

Hi Patrick,  Instead of change hostname of the servers with the FQDN, you can try to change onli...

Alessandro Bertacco commented on Understanding on Expressway-Core/Expressway-Edge & VCS Control/VCS-expressway in TelePresence 3 years ago

Hi Guys,  Expressway C and E are now orderable? If yes, I've customer that have just purchased CUWL...

Alessandro Bertacco commented on Cisco Jabber for Android 9.6.0.172028 issues with login in in Jabber Clients 3 years ago

Thanks Amitk3,  I solved. As you said the problem was the android devices that cannot resolve DNS...

Alessandro Bertacco commented on Cisco Jabber for Android 9.6.0.172028 issues with login in in Jabber Clients 3 years ago

Hi Amitk3,  I've changed the hostname of the CUPS server to the FQDN.Now the IM&Presence part...

Alessandro Bertacco commented on Cisco Jabber for Android 9.6.0.172028 issues with login in in Jabber Clients 3 years ago

Hi Amitk3 and thank you for your reply.For the node name of the CUPS I use only the hostname. Need...

Alessandro Bertacco commented on Cisco Jabber for Android 9.6.0.172028 issues with login in in Jabber Clients 3 years ago

Hi Same problem there. CUCM 8.6.2, CUP 8.6.2 CUC 8.6.2. Works with Jabber Voice and Jabber IM, but...

Alessandro Bertacco commented on DNS ACL help with Cisco 1921 ISR in Firewalling 3 years ago

The Best reply for me.If the DNS queries are generated from the router, the best practice is...

Alessandro Bertacco commented on Problem updating a Locale in IP Communicator using Windows Vista SP1 in IP Telephony 3 years ago

Thank you very much for sharing your solution.Works fine for me!CUCM 9.1.1 - CIPC 8.6....

Alessandro Bertacco commented on Modifying translation patterns with Bulk in IP Telephony 3 years ago

Great response.Works fine for me Also!thank you very much.regardsAlessandro

Alessandro Bertacco commented on DTMF issue on SIP Trunk in IP Telephony 3 years ago

Thank you aokanlawon,    so I've to analyze the Trace from CUCM, and also read your suggested...

Alessandro Bertacco commented on DTMF issue on SIP Trunk in IP Telephony 3 years ago

Sep 29 10:41:54.496 rome: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:Sent: REGISTER sip:link....

Alessandro Bertacco commented on DTMF issue on SIP Trunk in IP Telephony 3 years ago

Hi All, this is the CUBE configuration and debug ccsip message of an incoming call.But how I said...

Alessandro Bertacco commented on Unicast UCM Music On Hold Fails through CUBE ASR in Other Collaboration, Voice, and Video Subjects 3 years ago

Great Joshua,  this issue was making me crazy!!!Works perfect.Thank you so Much.RegardsAlessandro

Alessandro Bertacco commented on Cisco Virtual Wireless Controller (vWLC) - Release 7.3 in Getting Started with Wireless 3 years ago

Hi Omer, are you shure, have you tested 1242 with ctvm 7.5?Thank you for the answer....

Alessandro Bertacco commented on WLC5504 problem with AIR-CAP1602. in Getting Started with Wireless 4 years ago

hello Leo, why does not recommend the use of version  7.4.100.60??Thank you for your reply....

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