bobby.jacob

Member Since: May 20, 2006

English
bobby.jacob commented on Dial Zero for operator without # UCCX script in Contact Center 6 months ago

Hello Nishad, Iam facing the same issue- Does "0" and Dial by extn working? Reply plz tnx Bobby

bobby.jacob commented on UCCX 9.1 - CAD Agent is not able to login in Contact Center 1 year ago

Hi Shari,Iam facing the same issue, what you had done to fix this matter?Thanks,

bobby.jacob commented on Cisco C90 Codec with Mulitple camera in TelePresence 2 years ago

 Hi,could you tell me from where we could change the camera source please, Is it from the web...

bobby.jacob commented on Cisco Sync Agent is not running - IM and Presence 10.x (new installed) in Unified Communications Applications 2 years ago

 Hi,I did upgrade to 10.0.1 SU1 today, still problem persist. Sync service not starting, all other...

bobby.jacob commented on Cisco Sync Agent is not running - IM and Presence 10.x (new installed) in Unified Communications Applications 2 years ago

Hi hareluya, Iam also having the same issue, looks like its a BUG? Sync service...

bobby.jacob commented on CUCM 9.1 Unrestricted in IP Telephony 2 years ago

Many Thanks Rob, Yes, unfortunately our 8.6 were Unrestricted, we are upgrading to 9.1 now.TnxBobby

bobby.jacob commented on EX90 and MX Series Ports in TelePresence 3 years ago

Hello martin,There will be 3 endpoints in the site, no VCSc or CUCM. As i mentioned earlier dial...

bobby.jacob commented on CUCM 8.6 DRS Backup in IP Telephony 3 years ago

Hi Jaime,We had succesful backups before. DRF Service are up.tnx

bobby.jacob commented on CUCM 8.6 DRS Backup in IP Telephony 3 years ago

Hi Gurudath,Ys iam able to ping SFTP Server from CUCM> OS Admin> PingBobby

bobby.jacob commented on CUE Upgrade from 3.2 to 8.6 in IP Telephony 3 years ago

Thanks,I dont want to do the clean upgrade, going to do direct upgrade only, to be in safe side...

bobby.jacob commented on CUE Upgrade from 3.2 to 8.6 in IP Telephony 3 years ago

Hi Samiualla,Did you done the direct upgrade or Clean upgrade and restore the backup?We have a 7.0...

bobby.jacob commented on TP License in TelePresence 3 years ago

Thats right jens,Correction-Its 10 Non-Traversal Licenses, so can i know for a point to point...

bobby.jacob commented on Contact Centre Change in CM Cluster in Contact Center 3 years ago

Hi Ganapathy,The CCX will be permanently moving to a new CCM Cluster, as per my understanding we...

bobby.jacob commented on CM4.2 to 8.6 Upgrade in IP Telephony 3 years ago

Thanks Aman, DMA iam taking only for the current device information as a proof for cisco licensing...

bobby.jacob commented on CM4.2 to 8.6 Upgrade in IP Telephony 3 years ago

Hi Aman,Just to check with you why we cannot install 8.6 directly on the new MCS,thenRun DMA on CM...

bobby.jacob commented on VCS-MCU in TelePresence 3 years ago

Hi Karim,We dont require AD integration, the VCS,MCU and endpoints are in separate network, the...

bobby.jacob commented on Cisco Jabber with VCS in TelePresence 3 years ago

Thanks Jens,Our client not willing to join VCSC to their domain due to their policy. Just to...

bobby.jacob commented on C40 upgrade in TelePresence 3 years ago

Thanks all,We could also get the licence from cisco.com/go/license> Request Tandberg Software...

bobby.jacob commented on CUCM 8:No Changes saving from Device Level in IP Telephony 3 years ago

The replication if fine i believe, i can have the changes by clicking "reset" button from device....

bobby.jacob commented on CUCM 8:No Changes saving from Device Level in IP Telephony 3 years ago

Trying from Publisher,

bobby.jacob commented on Mcu Conference from other network in TelePresence 3 years ago

Hello all,Its working by dialing, mcu conf no.@vcs ip.i have other 2 queries now,1) How can i dial...

bobby.jacob commented on Corporate Directory Display in IP Telephony 3 years ago

Thanks william,I will check this out and update the result.Bobby

bobby.jacob commented on UCCX 9.0 not able to activate Intelligence Reporting in Contact Center 3 years ago

Thanks if you could provide a configuration guide, can i know do we need an extra license for it...

bobby.jacob commented on UCCX 9.0 not able to activate Intelligence Reporting in Contact Center 3 years ago

Hi Anand,No of HR sessions is 5 (Max: is 32), and there is nothing configured...

bobby.jacob commented on Desktop sharing in Desktop phone mode in Jabber Clients 3 years ago

Thanks Aaron,I will check this in Service Profile, we prefer the users to enter the voice mail...

bobby.jacob commented on Desktop sharing in Desktop phone mode in Jabber Clients 3 years ago

Thanks, #1 Confirm- Desktop sharing works only with Softphone mode.#2 I already having the LDAP...

bobby.jacob commented on Voice Traffic Security in IP Telephony 3 years ago

tnx bill/java,A small concern By doing encription on phones, will it make any impact on our third...

bobby.jacob commented on CCX 8.5 MS Exchange 2010 in Contact Center 3 years ago

We are able to do a telnet to Exch port. There is no firewall between Wkstn,Exchange and CCX.

bobby.jacob commented on CCX 8.5 MS Exchange 2010 in Contact Center 3 years ago

Hello experts,Still not able to recieve or send email from Agent desktop, Iam able to send and...

bobby.jacob commented on CCX 8.5 MS Exchange 2010 in Contact Center 3 years ago

Thanks rbblue,We had done all the above exercises, the exchange part is working fine, mails are...

bobby.jacob commented on CUCM-Right fax Configuration in IP Telephony 3 years ago

Hi Chris/Roger,wish not to be a 'party popper' though,  Regardding the configuration- Its a client...

bobby.jacob commented on CUCM-Right fax Configuration in IP Telephony 3 years ago

tnx chris, i will  create 1 voip' dial-peer for FAX and another for CUCM, with same Destination-...

bobby.jacob commented on CUCM-Right fax Configuration in IP Telephony 3 years ago

Hello Chrys,My Ip phone and Fax uses the same DN,For eg; User A has Ip phone Extn:100His Fax.No....

bobby.jacob commented on EX90 URI Dialing in TelePresence 3 years ago

Yes Alok the number dialing is a PSTN number 96998000, since its sending URI format to CUCM do i...

bobby.jacob commented on CUCM 8.6 Multipoint Calls on TP Endpoints in TelePresence 3 years ago

Hello Alok,I tried with H323 but was not able to dial the Conference Number, so i removed the MCU...

bobby.jacob commented on CUCM 8.6 Multipoint Calls on TP Endpoints in TelePresence 3 years ago

Thanks for your reply,As you said, its possible to dial the conference from 99XX phones and also...

bobby.jacob commented on CUCM 8.6 Multipoint Calls on TP Endpoints in TelePresence 3 years ago

Thanks alok/Patrik, Currently iam able to intiate conference using MCU  from 99XX phones by Meetme...

bobby.jacob commented on CUCM 8.6 Multipoint Calls on TP Endpoints in TelePresence 3 years ago

Hi Alok,I had done the MCU Conf Bridge on CUCM 8.6.2 and made a MRGL for all my video enpoints....

bobby.jacob commented on UCCX 7.1SR5 to UCCX 8.5 Upgrade in Contact Center 4 years ago

tnx anand,

bobby.jacob commented on UCCX 7.1SR5 to UCCX 8.5 Upgrade in Contact Center 4 years ago

Thanks,Since i was having minimal downtime, was thinking whether i could do the upgrade in offline...

bobby.jacob commented on Unity 8.0 Installation in Unified Communications Applications 4 years ago

Thanks, PW is the latest version i downloaded and used. I saw the exchange2010 mailbox store while...

bobby.jacob commented on CUCM 8.6 Multipoint Calls on TP Endpoints in TelePresence 4 years ago

Thanks Alok for the confirmation,I will update you with the result once i finish.Thanks again,Bobby

bobby.jacob commented on CUCM 8.6 Multipoint Calls on TP Endpoints in TelePresence 4 years ago

Thanks Alok,Our MCU is 4505.tnx

bobby.jacob commented on CUCM 8.6 -Voice Gateway Configuration in IP Telephony 4 years ago

Yes. thats the VG IP.tnx

bobby.jacob commented on CUCM 8.6 -Voice Gateway Configuration in IP Telephony 4 years ago

Hi,Attached sh run  now,TnxBobby

bobby.jacob commented on CUCM 8.6 -Voice Gateway Configuration in IP Telephony 4 years ago

Hi,Iam attaching "debug ccapi" for incoming calls.For outgoing - call is not landing on gateway.

bobby.jacob commented on CUCM 8.6 -Voice Gateway Configuration in IP Telephony 4 years ago

Yes in the right corner i could see the IP of voice gateway(its registered), i had done the reset...

bobby.jacob commented on Trial License for CCX 8.5 in Contact Center 4 years ago

Tnx Walter and Brian.

bobby.jacob commented on Trial License for CCX 8.5 in Contact Center 4 years ago

Hi Brian,I dont have Media right now, how many agents i could configure with demo-license?, and is...

bobby.jacob commented on CUCM8.6 DB replication in IP Telephony 4 years ago

Thanks nikshah and chris,It was the DNS issue, Replication shows "good".TnxBobby

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