Albert Wilhelm

Member Since: May 22, 2007

English
Albert Wilhelm commented on SPA500DS working on UC540? in Voice Systems 1 year ago

Hello Brent,I use the 500S expansion module in my UC540 system. I am using the latest version of...

Albert Wilhelm commented on Cisco UC 560 system time could not sync with device in Voice Systems 1 year ago

You may have already done this, but have you checked the status of the NTP server from your UC560?#...

Albert Wilhelm commented on phone(s) will not register in Voice Systems 1 year ago

Have you looked at the debug output of the phone when it tries to register?deb ephone...

Albert Wilhelm commented on Cisco Meraki Visio stencils in Technical Documentation Ideas 1 year ago

Hello Luke,I found this link, but the products are not Visio stencils. I also looked in the Meraki...

Albert Wilhelm commented on No inbound call for SIP trunk connection in Voice Systems 1 year ago

Hello,Can you tell me you have a firewall or router in front of your UC540? If you are, make sure...

Albert Wilhelm commented on Is there in easy way for end-users to regularly update the music-on-hold audio file (.wav) - without having to learn or install CCA? in Voice Systems 2 years ago

Hello Sam,There is an audio port on the front of the UC560. What my clients have done is develop...

Albert Wilhelm commented on Help with resetting the UC540 in Voice Systems 2 years ago

Hello Anthony,Are you trying to reset the UC540 to factory defaults? If so, there is a very easy...

Albert Wilhelm commented on Phone load - UC540 in Voice Systems 2 years ago

Hello rgwedgwood,The best way to upload phone firmware is through CCA 3.2(3). If you are using CCA...

Albert Wilhelm commented on Speed dials on 500S buttons? in Voice Systems 3 years ago

Hello John,Yes there is by using CCA 3.2. In each of the user's extension, there is a tab labeled...

Albert Wilhelm commented on UC560 "Hands free function" in Voice Systems 3 years ago

Hello Travis,There is a feature called Dialable Intercom. The feature is an intercom button that...

Albert Wilhelm commented on What do I need in addition to the UC540? in Voice Systems 4 years ago

Hello Lee,Sorry for the delay. Yes, you are correct regarding the site-to-site VPN. You just need...

Albert Wilhelm commented on What do I need in addition to the UC540? in Voice Systems 4 years ago

Hello Lee,The UC500 does support remote offices using site-to-site IPSec VPN. I have done this...

Albert Wilhelm commented on What do I need in addition to the UC540? in Voice Systems 4 years ago

Hello Lee,To help answer your questions, see my comments to your requirements:- 3 IP phones located...

Albert Wilhelm commented on SA540 performance degradation problems in Small Business Security 4 years ago

Hello Harris,We had a similar issue with the SA540 would either be very slow or stop forwarding...

Albert Wilhelm commented on CallerID Not Shown in Voice Systems 4 years ago

Hello Vanessa,Have you installed a caller id box in between your ISP's main analog line and the...

Albert Wilhelm commented on Aironet 1131AG setup with 3560 switch in Getting Started with Wireless 4 years ago

Hello Shawn,Take a look at the link below. This configuration is in the 1131AG section and should...

Albert Wilhelm commented on Single Number Reach Problem in Voice Systems 4 years ago

Hello Arthur,Marcus make a good point re FXOs. We use PRI circuits and SIP trunks with our clients...

Albert Wilhelm commented on Cisco UC520 w/Nexvortex Troubleshooting - Anyone offer paid support? in IP Telephony 5 years ago

Hello Cory,We have done work with the UC500 and nexVortex. Usually the issues are registration by...

Albert Wilhelm commented on Use Case Study with working config -- PBX, FXO, Live Receptionist (Bob's Insurance) in Voice Systems 5 years ago

Is there a way we can download the configuration file. I would like to use this as a demo template...

Albert Wilhelm commented on Urgent!!!UC320 FXO Can't Show Caller ID after Connected MP-118 FXS. in Voice Systems 5 years ago

Hello Randall,We are experiencing the same issue with an Adtran appliance from TW Telecom. I will...

Albert Wilhelm commented on Remote Access to CCA 3.0 and UC500 System in Voice Systems 5 years ago

As best practice we set up the VPN into all of our clients using either the UC500, ISR routers or...

Albert Wilhelm commented on UC520 - Upgrade Error "cannot retrieve CUE version information in Voice Systems 5 years ago

Hello,We are experiencing the same error message and this is our UC520 demo box that has been...

Albert Wilhelm commented on General Deliver Mailbox management in Voice Systems 5 years ago

Steve,I have a customer that I would like to implement the GDM you describe. Is there a document or...

Albert Wilhelm commented on Best way to configure UC520 for internet alongside a standard router? in Voice Systems 5 years ago

Hello,I have a set up similar to yours using ATT DSL modem/router, however, we use the UC520 as a...

Albert Wilhelm commented on Incoming calls beep on current calls--like a call waiting function. Is there a way to turn this off? in Voice Systems 5 years ago

Hello Chad,To disable a directory number from accepting call-waiting requests use the command...

Albert Wilhelm commented on SPA525G SSL VPN to ASA5500 Firewall in Voice Systems 6 years ago

Hello,I am trying to perfrom the same thing. Can you post how you solved configured the ASA to...

Albert Wilhelm commented on UC520 with software pack 8.04 in Voice Systems 6 years ago

You can also run the debug tftp commands to see what is happening with the TFTP server of the UC560...

Albert Wilhelm commented on unnable to read my voicemaill message : "enter your id followed by pound" in Voice Systems 6 years ago

Hello,Verify the user has an primary extension associated with the user's name. You can verify this...

Albert Wilhelm commented on BACD Beep in Voice Systems 6 years ago

Hello,Can you tell me if you are using analog lines for your voice circuit or PRI? I have seen this...

Albert Wilhelm commented on uc560-bri-k9 iphone compatibili in Voice Systems 6 years ago

Hello Paolo,The Asterisk phone system is a SIP-based voice system. I have not had the chance to...

Albert Wilhelm commented on uc560-bri-k9 iphone compatibili in Voice Systems 6 years ago

Hello Paolo,Just to make sure I understand you correctly. You are moving the IP 79xx phones from a...

Albert Wilhelm commented on Software Pack 8.0.4 for UC560? in Voice Systems 6 years ago

Cole,Many thanks for the link. Really appreciate the response.Bert

Albert Wilhelm commented on SR520W in Voice Systems 6 years ago

Hello Linda,How is your customer's network connected to the internet? I am assuming you are using...

Albert Wilhelm commented on SR520W in Voice Systems 6 years ago

Hello Linda,Can you execute the following command?Router# sh run | sec ip routeIt should come back...

Albert Wilhelm commented on Supported Java versions and CCA 2.2.x? in Voice Systems 6 years ago

Hello Steve,I am running Software Pack 8.0.1 - CME 8.0 and CUE 7.1.3.I did take a look at the...

Albert Wilhelm commented on Supported Java versions and CCA 2.2.x? in Voice Systems 6 years ago

Hello David,I am using JRE 6 Update 7 (build 1.6.0_07-b06) with CCA 2.2.2 on an XP SP3 laptop. I am...

Albert Wilhelm commented on ESW-520-8P-K9 POE Capabilities in Small Business Switches 6 years ago

Hello,The ESW 520 8-port has a maximum power of 15.4W to any 10/100 port; 60W total.The ESW 540 8-...

Albert Wilhelm commented on UC540 new deployment in Voice Systems 6 years ago

Hello,I have used this document many times to set up an extension on two phones. Although it is...

Albert Wilhelm commented on Need Firmware in Small Business Routers 6 years ago

Hello John,From the various forums out there, it looks like your unit is a VOIP product from Vonage...

Albert Wilhelm commented on SNR calls do not return to voicemail in Voice Systems 6 years ago

Hello Steven and Marcos,I get the same issue with the SNR not going back to the voicemail on the...

Albert Wilhelm commented on Software pack 8.0.1 availability? in Voice Systems 6 years ago

Hello Seth,The software pack 8.01 is available on the download page:https://upload.cisco.com/cgi-...

Albert Wilhelm commented on SPA 525G AC Adapter in Voice Systems 6 years ago

The part number is PA100-NA (Power supply for Small Business VoIP-5V/2A (North America-style plug)....

Albert Wilhelm commented on Updating phone firmware - issues in Voice Systems 6 years ago

Hello Hayden,You can use CCA 2.x to upload phone software. Be sure to download the software pack -...

Albert Wilhelm commented on Supported config for user with multiple phones (home, office) in Voice Systems 6 years ago

Hello,Yes, it can be done to share a single extension with two phones. I have this set up for a...

Albert Wilhelm commented on SA 540 or ASA 5505??? in Small Business Security 7 years ago

Hello Rodrigo,Sorry for the delay in responding and thank you for the additional information. You...

Albert Wilhelm commented on SA 540 or ASA 5505??? in Small Business Security 7 years ago

Hello,Well, it depends on what your security requirements are for your network and the SBS 2008....

Albert Wilhelm commented on UC520 configured behind ASA will not allow access to its subnets in Voice Systems 7 years ago

Hello all,I have attached the topology showing the ASA in front of the UC520 as well as a remote...

Albert Wilhelm commented on no shutdown of voice-port in Voice Systems 7 years ago

Well, I was hoping to have good news. We have been running fine for approx 4 weeks since my last...

Albert Wilhelm commented on UC520 configured behind ASA will not allow access to its subnets in Voice Systems 7 years ago

Hello Johnny,Here is what I did to have the ASA access to the UC520. This allowed remote users to...

Albert Wilhelm commented on Listening to music on phone in Voice Systems 7 years ago

I am getting the same request from my clients as well. Not only Nortel, but also Panasonic and...

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Albert Wilhelm's Stats

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Discussion started 9
Answers marked as Correct 7
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Content Rated 2