castrillor

Member Since: Jul 02, 2001

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castrillor commented on Callback outbound call only through one GW in Contact Center 1 week ago

Hi Geoff, Thanks for your answer. In fact, I found a workaround: I deleted the POT Dial Peer for...

castrillor commented on Deploy audio settings in JFW 10.5, 11.6 and 11.7 in Jabber Clients 9 months ago

Hi Kristian, Did you find any solution for this issue by your own? I am in the same situation....

castrillor commented on Agent gets stuck in resered when an incoming call is asigned in Contact Center 10 months ago

Hi, Thanks for your answer. Both pims are active and Call Server at CVP is in "up" status. The...

castrillor commented on Agent gets stuck in resered when an incoming call is asigned in Contact Center 10 months ago

Hi Sasikumar, Thanks for your answer. I am using CUCM (jabber) agents. When dialing from one...

castrillor commented on CVP TTS not working if ASR enables in Contact Center 1 year ago

Hi Chintan, Thanks for your answer. Find attached log files. Call was done at 13:22 (there may be...

castrillor commented on CVP TTS not working if ASR enables in Contact Center 1 year ago

Thanks,  But it didn´t fix the issue. Any other idea? Thanks

castrillor commented on CVP TTS not working if ASR enables in Contact Center 1 year ago

Hi Thanks for your answer. How should it be done? user.microapp.grammar_choices=digits?...

castrillor commented on Agent Greeting only played to Agent in Unified Communications Applications 1 year ago

Thanks for yor answer but I am not sure to understand you. I have one agent logged using an...

castrillor commented on SIP Dialer Not Activating in Contact Center 1 year ago

Thanks Sasikumar, You were right. After those commands Dialer and MR PIM went active. Thanks and...

castrillor commented on SIP Dialer Not Activating in Contact Center 1 year ago

Hi Omar, Thanks for your answer. Yes, the Router is correctly configured and both PGs are...

castrillor commented on Character Set options on VXML Server in Contact Center 4 years ago

Hi, IVR version is 8.5. SU4.The problem here is that ASR is not stopping but is saying de code...

castrillor commented on Character Set options on VXML Server in Contact Center 4 years ago

Gergely,Thanks you for your answer. I have already tried the declaration you mention but I do not...

castrillor commented on Character Set options on VXML Server in Contact Center 4 years ago

Hi,How did you resolve the issue?  We are facing now the same problem with spanish special...

castrillor commented on CUCM not keeping SIP Headers in IP Telephony 4 years ago

Thanks for your answer,I guess you are reffering to SIP Normalization Script feature, which is...

castrillor commented on UCCE Custom Routing Using Queue To Agent in Contact Center 4 years ago

Hi David,Thank you very much for your answer. I have already tested what you mention but it does...

castrillor commented on UCCE Custom Routing Using Queue To Agent in Contact Center 4 years ago

Hi all,I now this post is quite old but I have a question about "Queue to Agent" node and I would...

castrillor commented on Web setup error - ICM 8.5(2) in Contact Center 5 years ago

Hi,I am having the same error now. What did you do to solve it?I would appreciate any info.Thanks...

castrillor commented on Upgrade from CUCM 7.1.5 to 8.6 will migrate data? in IP Telephony 5 years ago

Thanks and regards

castrillor commented on CUCM Upgrade to Version 8.6 changing host name and IP address in IP Telephony 5 years ago

Hi, Thanks to both for your quick answers.So how is the upgrade proccess when changing  HW (I do...

castrillor commented on SIP Headers in CUCM 8 in IP Telephony 6 years ago

Hi Jonathan,Thanks for the answer. I have already tried the SIP Profile but it is not working....

castrillor commented on UCCE System PG IVR Failover in Contact Center 6 years ago

Thanks Kris,I would appreciate that!!!.At least I would have an answer for the customer.....Regards

castrillor commented on System PG Load Balancing with 2 IVRs in Contact Center 6 years ago

Hi,How did you resolve this issue? I am having the same problem now. The only way of routing to...

castrillor commented on UCCE System PG IVR Failover in Contact Center 6 years ago

Hi,Thanks to both for your answers ...That is the way you do it with the Generic PG and TR. The...

castrillor commented on TWO NETWORK INTERFACES IN IP/IVR in Contact Center 6 years ago

Hi David,I also believe so. I haven´t found anything about that in SRND.Anyway thanks for your...

castrillor commented on No agents stats in Webview in Contact Center 7 years ago

Hi Geoff,Thanks for your answer. This is the result of ICMDBA spaceused command:The only difference...

castrillor commented on Queueing to dinamic skill in Contact Center 8 years ago

Hi Geoff,You are almost right, I am trying to get queue functionality before sending the call to an...

castrillor commented on Queueing to dinamic skill in Contact Center 8 years ago

Hi Geoff,Thanks for the answer. In fact it is about 300 skill groups :(.Anyway I will try with...

castrillor commented on Line number (CTI port) in IP/IVR in Contact Center 9 years ago

Hi Riccardo,Nice to hearing from you too.We need the CTI port number at IVR level. From the testing...

castrillor commented on ICM Historical reports problems in Contact Center 9 years ago

Hi,Thanks to all for your answers.I have expanded databases but the problem is still there (if it...

castrillor commented on Webview not showing historical reports in Contact Center 9 years ago

Hi wei,Thanks for your help. It worked.YOu have got a 5 rate :).Regards

castrillor commented on Remove system Prompt in Contact Center 10 years ago

Hi all,Is there any other way of not having the "are you still there" prompt without using logic. I...

castrillor commented on ASK THE EXPERT - IPCC EXPRESS in Expert Corner 10 years ago

Hi John,I would like to know if custom steps could be added to cra editor palette and the way of...

castrillor commented on ASK THE EXPERT - IPCC EXPRESS in Expert Corner 10 years ago

Hi John,I would like to know if it is possible that CRS gets info from a web service in soap. We...

castrillor commented on IPCC Express third party integration in Contact Center 10 years ago

Hi all,I have asimilar problem with soap web services. The headers seems not to be "parseable" by...

castrillor commented on Problems wit reports in ICM with Avaya in Contact Center 12 years ago

We are already on 6.0ThanksRaul

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