CHRIS CHARLEBOIS

Member Since: Sep 24, 2008

English
CHRIS CHARLEBOIS commented on Calling Party Transformation Pattern and CSS not taking effect in IP Telephony 1 year ago

Yes, on the MGCP endpoint page.  And it is still not working.

CHRIS CHARLEBOIS commented on Call alerting on Hunt group as shared line in IP Telephony 1 year ago

The issue with option 1 is that the fact that there is something assigned to the second line...

CHRIS CHARLEBOIS commented on TFTP error on 3925 intergrated voice router in IP Telephony 1 year ago

Actually, the culprit is the 'ccm-manager config' command.  This command is instructing the router...

CHRIS CHARLEBOIS commented on Call alerting on Hunt group as shared line in IP Telephony 1 year ago

Changing the Calling Number may allow users to see which missed calls were originally from the hunt...

CHRIS CHARLEBOIS commented on Speed dial service in IP Telephony 1 year ago

First, you will need a web server to host the XML file.  CUCM doesn't serve custom files via HTTP,...

CHRIS CHARLEBOIS commented on CUCM mulitiple paging via ATA and third party paging system in IP Telephony 1 year ago

I think Informacast may have a solution that will work for you.  What you need is something that...

CHRIS CHARLEBOIS commented on Speed dial service in IP Telephony 1 year ago

It sounds like you want an XML file that you can specifiy as a IP Phone service that will offer a...

CHRIS CHARLEBOIS commented on route to subnet not to host in Small Business Support Community 1 year ago

Not sure I understand the question.  When you create a route, you are specifying (typically) a...

CHRIS CHARLEBOIS commented on CP 8831 Conference Phone saying "Host Not Found" in IP Telephony 1 year ago

Is the 8831 able to answer the phone dispite the error screen, or does the phone continue to ring...

CHRIS CHARLEBOIS commented on Cisco to Avaya Integration - one way audio in IP Telephony 1 year ago

My suspicion is that the problem is not the traffic from the Cisco IP Phone to the Avaya.  If you...

CHRIS CHARLEBOIS commented on Troubleshooting incoming call handling in IP Telephony 1 year ago

Sorta.  You can dig into the CUCM logs/trace files.  But that gets ugly fast, especially if its a...

CHRIS CHARLEBOIS commented on Blocking a specific number on a sip cube router in IP Telephony 1 year ago

I would try 'debug voip dialpeer' to make sure it is matching on this dial-peer rather than a...

CHRIS CHARLEBOIS commented on Troubleshooting incoming call handling in IP Telephony 1 year ago

It looks like the inout portion is working fine.  I would suspect a codec mismatch or a routing...

CHRIS CHARLEBOIS commented on Anyway to turn off voicemail envelope for secondary line appearance? in IP Telephony 1 year ago

OK, here is how I would set it up:  Saw you have one extension on 3 phones, extension 1000, for...

CHRIS CHARLEBOIS commented on Anyway to turn off voicemail envelope for secondary line appearance? in IP Telephony 1 year ago

Sure.  If you remove the extension from the MWI Extensions in Unity Connection, that should prevent...

CHRIS CHARLEBOIS commented on Paging setup with HT503 and Bogen system in IP Telephony 1 year ago

It you have an FXO port on the 2921, you can use that.  But that FXO port would replace the HT503...

CHRIS CHARLEBOIS commented on Blocking a specific number on a sip cube router in IP Telephony 1 year ago

Are you certain that dial-peer 1000 is the one selected on your test call?  Also, your example...

CHRIS CHARLEBOIS commented on Paging setup with HT503 and Bogen system in IP Telephony 1 year ago

OK, first of all, you will not be connecting the FXS port of the 2921 to the HT503.  The HT503 LAN...

CHRIS CHARLEBOIS commented on Blocking Calls from specified ANI number in IP Telephony 1 year ago

Hmm, this behaves differently than I remember.  Try this: call-block translation-profile incoming...

CHRIS CHARLEBOIS commented on Blocking Calls from specified ANI number in IP Telephony 1 year ago

The problem is that most of your inbound dial-peers already have translation-profile and only one...

CHRIS CHARLEBOIS commented on How do you setup CM to be able to call 311 and 411? in IP Telephony 1 year ago

You need to add a route pattern that will allow it.  Easiest thing to do is search your route...

CHRIS CHARLEBOIS commented on Redirect the First 100 Calls in Contact Center 1 year ago

It would help if you stepped through the debugger and saw what value intCallCounter is getting to...

CHRIS CHARLEBOIS commented on Script Validation Fails java.lang.NullPointerException in Contact Center 1 year ago

It is amazingly easy to accidentally drag and drop a step from one part of a script to another...

CHRIS CHARLEBOIS commented on Redirect the First 100 Calls in Contact Center 1 year ago

The problem is that UCCX scripts are 'state-less'.  You cannot pass variables from one script to...

CHRIS CHARLEBOIS commented on Active Directory Integration with CUCM 10.5 in IP Telephony 1 year ago

You have the option, when setting up the LDAP Directroy Synchronization, of selecting which AD...

CHRIS CHARLEBOIS commented on MoH server will not start in CUCM 10.5(2) in IP Telephony 1 year ago

What are you using for an Audio Source?  Is it possible that the media file for the MOH Source you...

CHRIS CHARLEBOIS commented on changing an existing XML document in UCCX in IP Telephony 1 year ago

To modify an XML file, you should download it (right-click and select Save As... in most browsers...

CHRIS CHARLEBOIS commented on changing an existing XML document in UCCX in IP Telephony 1 year ago

As for the new document, that process should have worked, but XML can be finnicky.  What error did...

CHRIS CHARLEBOIS commented on TFTP Proxy and duplicate device names in IP Telephony 1 year ago

I saw that document and read it before I posted.  And I poured over it again to make sure that I...

CHRIS CHARLEBOIS commented on Active Directory Integration with CUCM 10.5 in IP Telephony 1 year ago

Which means, in this case, that all device associations and EM profiles will be maintained, if the...

CHRIS CHARLEBOIS commented on Debug CRS - reactive script fail in UCCX 10.5 in Contact Center 1 year ago

Can you explain what you mean by 'configured properly'?  I'm hitting the same problem and I have a...

CHRIS CHARLEBOIS commented on Hanging during CIMC / HUU setup in Unified Computing 3 years ago

Hardware replacement from Cisco.  It seems that some of the early C220 M3's had bad controller...

CHRIS CHARLEBOIS commented on How to forcibly replace Cisco logo with custom logo on IP79xx phones? in IP Telephony 4 years ago

First or all, the 7911 does not support greyscale.  The format of the file is 95x34x1, which means...

CHRIS CHARLEBOIS commented on Cisco 8945 Video Call in IP Telephony 4 years ago

I don't know if this has been resolved or not, but I would suggest checking the Video Call...

CHRIS CHARLEBOIS commented on New CUCM 8.6 installation failed in IP Telephony 4 years ago

That;s what it took.  I hadn't racked the server, so I hadn't seen those disks at all.  Once I...

CHRIS CHARLEBOIS commented on Best place to Trace or view Logs for Handset Calling Problem.... in IP Telephony 4 years ago

One thing to note:  DNA by default allows you to specify the Calling Search Space and dialed digits...

CHRIS CHARLEBOIS commented on Unity Connection 7.1 UPGRADE - Steps in IP Telephony 4 years ago

To answer your specific questions...Backups are always a good idea before any upgrade or patch, but...

CHRIS CHARLEBOIS commented on issue with Contingency in Contact Center 4 years ago

When you say ICM, are you talking at UCCE?  What are you using for a PBX/call controller?  It...

CHRIS CHARLEBOIS commented on UCCX 8.5: UUI field in Contact Center 4 years ago

I am fairly certain that would have to be handled by the call controller (i.e. the PBX) (i.e. the...

CHRIS CHARLEBOIS commented on Cisco Agent Desktop Help in Contact Center 4 years ago

Is the intergrated browser configured to use a web proxy server?

CHRIS CHARLEBOIS commented on Unified Workforce Optimization/AQM has stopped recordings calls in Contact Center 4 years ago

I will look at that, although I had to search for it.  I didn't realize your link was only local. ...

CHRIS CHARLEBOIS commented on Upgrade IP Phone Firmware Individually in IP Telephony 4 years ago

It should be, for consistencies' sake, but it is only required on the TFTP server that the phone in...

CHRIS CHARLEBOIS commented on If attendant console is not up, will all calls to the main line go to voicemail? in IP Telephony 4 years ago

The Attendant Console feature is really two related, but seperate applications, and they don't...

CHRIS CHARLEBOIS commented on iDivert not going to voicemail, instead to auto attendant in Unified Communications Applications 5 years ago

We need a little more information to help you out there.  What version of CallManager are you...

CHRIS CHARLEBOIS commented on Block Inbound Calls in Unified Communications Applications 5 years ago

That sounds like a fundamental change to core call processing which seems excessive just to address...

CHRIS CHARLEBOIS commented on UCM 7 ccmuser directory "bug" in IP Telephony 5 years ago

Odd...  Do you have the Dirsync service activated in Unified Servicability|Tools|Service Activation...

CHRIS CHARLEBOIS commented on UCM 7 ccmuser directory "bug" in IP Telephony 5 years ago

Maybe we are talking about different directories.  When I go into CCMUser, under the User Options...

CHRIS CHARLEBOIS commented on Status 489: Event Package not Supported - CUPS/CUPC in Unified Communications Applications 5 years ago

Well...  I have more information.  I sniffed the packets from a working system, for comparison, and...

CHRIS CHARLEBOIS commented on Calls to PSTN from QSIG Trunk Fails in IP Telephony 5 years ago

If it is only occurring when the phones are in SRST mode, there is probably an alias command in the...

CHRIS CHARLEBOIS commented on UCM 7 ccmuser directory "bug" in IP Telephony 5 years ago

It's not a bug.  The directory on the phone itself and the Web Attendant directory are limited to...

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CHRIS CHARLEBOIS's Stats

Points532
Discussion started 56
Answers marked as Correct 39
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Content Rated 16