Chris Deren

Member Since: Jan 26, 2005

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Chris Deren's Activity on Cisco Support Community
Currently displaying 50 results

Chris Deren has commented on Redundant configuration Voice Gateway for PCCE 11.0 (Port-channel)

6 days 4 hours ago
There are no specific requirements for how VXML gateway can be connected to the...

Chris Deren has commented on CP-8841 phone lacks idivert function

6 days 19 hours ago
Sure it is, it shows up on the phone as "Decline" softkey, but besides...

Chris Deren has commented on User Seperation in multiple Directory Handlers

2 weeks 3 days ago
Your best solution to achieve this would be to create distribution lists and...

Chris Deren has commented on Making changes to web access phone setting CUCM 8.6.2

2 weeks 3 days ago
Since that is a product specific configuration field you need to query based on...

Chris Deren has commented on Making changes to web access phone setting CUCM 8.6.2

2 weeks 3 days ago
Running BAT on the phone will change whatever setting you are updating. Which...

Chris Deren has commented on Basic Cisco Emergency Responder question

2 weeks 4 days ago
Think about ALI updates as independent item from actual call routing. Lets...

Chris Deren has commented on Basic Cisco Emergency Responder question

2 weeks 4 days ago
As I explained, NO, because the telco company that routes the call does not use...

Chris Deren has commented on Basic Cisco Emergency Responder question

2 weeks 4 days ago
No, you cannot use different site's DID range to route 911 calls as the telco...

Chris Deren has commented on Basic Cisco Emergency Responder question

2 weeks 4 days ago
K, I can not speak for L3's capabilities as it's been a while since I've...

Chris Deren has commented on CCM and Unity

3 weeks 6 days ago
PUT (product upgrade tool) https://tools.cisco.com/gct/Upgrade/jsp/index.jsp

Chris Deren has commented on Cisco prime Collaboration support version for upgrade

1 month 1 week ago
Jaime, very nice video. +5 for the effort.

Chris Deren has commented on CUCM 10.5.1 LDAP sync not showing one user

1 month 2 weeks ago
I am not aware of the commands, but I would look at the dirsync logs for clues.

Chris Deren has commented on Cisco Prime Collaboration how to dellete Unityconnection node

1 month 2 weeks ago
You do not need to delete anything, when you build tasks in PCD those tasks...

Chris Deren has commented on Cisco prime Collaboration support version for upgrade

1 month 2 weeks ago
Are you building a migration tasks vs. upgrade task then? Your screen shot...

Chris Deren has commented on CUCM up-gradation

1 month 2 weeks ago
Are you seeing this on CUCM side or on the actual phone? Is the phone working?

Chris Deren has commented on CUCM 10.5.1 LDAP sync not showing one user

1 month 2 weeks ago
Is this user in a container that is covered by your LDAP integration search...

Chris Deren has commented on how to register avaya ip phones on cisco

1 month 2 weeks ago
I don't think you will find much information on registering Avaya phones on...

Chris Deren has commented on Cisco prime Collaboration support version for upgrade

1 month 2 weeks ago
Are you attempting to do migration or in place upgrade? Not sure what you are...

Chris Deren has commented on Third Party IP PBX and CUBE for Transoding?

1 month 2 weeks ago
Sure, you have 2 choices, use LTI (locally registered transcoders to CUBE):...

Chris Deren has commented on SRST Gateway - Bypass translation-rules limitation

1 month 2 weeks ago
You could use "num-exp"

Chris Deren has commented on Auto failover for PRI

1 month 2 weeks ago
Yes, for outbound it should be sufficient, but remember you do not control...

Chris Deren has commented on UCCX pub and sub traffic

1 month 2 weeks ago
Splitting any UC applications across VPN is not and has never been supported...

Chris Deren has commented on Using two CSQ's for one script

1 month 2 weeks ago
In addition to good tip from Deepak, you may want to use "Menu" step instead of...

Chris Deren has commented on UCCX agents in second CUCM cluster

1 month 2 weeks ago
Extend and connect is meant for users/agents working from home/etc where they...

Chris Deren has commented on UCCX agents in second CUCM cluster

1 month 2 weeks ago
No, you cannot forward ACD extension.

Chris Deren has commented on what is the expiry time for the demo license in UCCX

1 month 2 weeks ago
In addition if this is for an actual customer demo and you need to extend it...

Chris Deren has commented on UCCX agents in second CUCM cluster

1 month 2 weeks ago
This is where you need UCCE vs UCCX as only UCCE supports integration to...

Chris Deren has commented on SRST

1 month 2 weeks ago
Are all phones SCCP? As with any SIP phones you need SIP SRST configuration....

Chris Deren has commented on Translation for CME

1 month 2 weeks ago
there are 2 ways yo can approach this: 1. Create a translation rule that...

Chris Deren has commented on Remote installs for UC applications

1 month 2 weeks ago
No, expressway is not supported with PCD, you install the the application by...

Chris Deren has commented on Demo license UCCX 11

1 month 3 weeks ago
Excellent, please don't forget to mark the question as answered. Chris

Chris Deren has commented on Demo license UCCX 11

1 month 3 weeks ago
Indeed, i don't recall if this was added in version 9 or 10, but it's been...

Chris Deren has commented on Finesse desktop in UCCX 10.5 hangs after 5-10 minutes of inactivity

1 month 3 weeks ago
Sounds like a local browser issue to me, what browser are agents using and what...

Chris Deren has commented on Demo license UCCX 11

1 month 3 weeks ago
JH, When you install CCX 10/11 you get I believe 60 (maybe 30) day demo...

Chris Deren has commented on 8800 MRA with Certificate Authentication

1 month 3 weeks ago
Not to my knowledge, unlike the phoneVPN certificate based authentication this...

Chris Deren has commented on schedule all the IP phone restart same time

1 month 3 weeks ago
You can specify BAT phone update jobs with restart at specific time.

Chris Deren has commented on Jabber 11.5.1 on iPhone using CUCM 8.6.2 Only

1 month 3 weeks ago
Did you read the document? You do not require CUPS for "Jabber Phone only mode...

Chris Deren has commented on Enable Conference CUCM Version 11

1 month 3 weeks ago
Not sure what you mean by "revised", but based on the error you do not have...

Chris Deren has commented on Exclude files/server from Backup

1 month 3 weeks ago
Then unfortunately you need to figure out what the root cause of the issue is,...

Chris Deren has commented on Jabber 11.5.1 on iPhone using CUCM 8.6.2 Only

1 month 3 weeks ago
It's called Phone Mode Only. You can find guide here: http://www.cisco.com/c/...

Chris Deren has commented on E1 line with G729 Codec

1 month 3 weeks ago
E1 line is TDM circuit and has no codec, the codec comes into play only on the...

Chris Deren has commented on Setting up dual-location agents

1 month 3 weeks ago
You cannot login to Extension Mobility with Jabber, so the only option to use...

Chris Deren has commented on Setting up dual-location agents

1 month 3 weeks ago
Here is a user case (assuming extension mobility is set not to expire and does...

Chris Deren has commented on Enable Conference CUCM Version 11

1 month 3 weeks ago
I am assuming you are just doing ad-hoc conference and not something like...

Chris Deren has commented on Setting up dual-location agents

1 month 3 weeks ago
Chris, You are correct, you cannot have an ACD line as a shared line on more...

Chris Deren has commented on UCCX Scripting (Calls Marked as Handled Xfer to VM)

1 month 3 weeks ago
Since you added "dequeue" step the call will be tagged as dequeued, it's one or...

Chris Deren has commented on Random 911 calls

1 month 3 weeks ago
Can you look for 911 calls in CDR records on CUCM via CAR tool?

Chris Deren has commented on Remote installs for UC applications

1 month 3 weeks ago
In additional to excellent reply from Deepak (+5), you need to consider...

Chris Deren has commented on Location audio bandwidth for G729 was 24kbps before migration, and now is 13kbps

1 month 3 weeks ago
In nutshell, my video is set to default, and so is my voice codec, thus it...

Chris Deren has commented on UCCX - Wrap-up Reason with agent fillable notes field

1 month 3 weeks ago
Entering something after a call would imply a wrap up code not reason code...

Bio

Technical Lead
CCIE-Voice #17137.

I have been working with Cisco Unified Communications technologies since 2002. I started my career on CallManager 3.3 and limited applications that came with it back then to see the technology evolve to broad range of Unified Communications applications, messaging, presence, SIP trunking, collaboration, etc. My other area of focus is contact center ranging from small UCCX deployments to large enterprise UCCE accounts. My daily job includes the full project life cycle from pre-sales, architecture and design, to implementation and support.

I started to regularly participate on Netpro in April 2005, and I have to admit I got kind of addicted to the forum. I find it most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities.

My advice to anyone interested in Networking technologies is to read, research, study and enjoy these technologies as the material is infinite.








  • Cisco Designated VIP

    2016 IP Telephony, Contact Center, Unified Communications





  • Cisco Designated VIP

    2015 IP Telephony





  • Cisco Designated VIP

    2014 IP Telephony, Unified Communications





  • Cisco Designated VIP

    2013 IP Telephony, Unified Communications, Contact Center





  • Cisco Designated VIP

    2011 Contact Center









Chris Deren's Stats

Points20343
Discussion started 137
Answers marked as Correct 1896
Endorsed 26
Content Rated 296