Chris Deren

Member Since: Jan 26, 2005

English
Chris Deren's Activity on Cisco Support Community
Currently displaying 50 results

Chris Deren has commented on some numbers are not routed

1 day 9 hours ago
This error is what you need to chase:   SIP/2.0 403 Forbidden Via:...

Chris Deren has commented on CUCM integration with Lync for IM/Presence

1 day 10 hours ago
Nothing major, you still can do intra and/or inter domain federation, not sure...

Chris Deren has commented on CUPS10.5 Failed

1 day 10 hours ago
Make sure the nodes are defined in CUCM Pub before you start the installation,...

Chris Deren has commented on Agent control wrapup timer in UCCX 10.5 with Finess

1 day 10 hours ago
Not by default. You would need to explore building custom Gadget that uses...

Chris Deren has commented on Csico IP Comunicator

1 day 10 hours ago
Assuming the phone has registered before on network if so the issue is not TFTP...

Chris Deren has commented on sip redundancy trunk in CUCM

1 day 23 hours ago
Wilson,I don't think this is how CUCM dial plan works, if there are 2...

Chris Deren has commented on sip redundancy trunk in CUCM

2 days 8 hours ago
Cannot think of anything except for perhaps building SIP trunk  with...

Chris Deren has commented on sip redundancy trunk in CUCM

2 days 9 hours ago
You cannot have an internal destination inside route list/route group, so your...

Chris Deren has commented on UCCX Historical Report

4 days 4 hours ago
You could see more presented calls to application than CSQ as call does not...

Chris Deren has commented on Keeping an agent in ready state after they miss a call.

4 days 4 hours ago
I am not aware of making it any other way besides changing it globally via...

Chris Deren has commented on Broadcast using Cisco Phones

5 days 10 hours ago
Nothing native in CUCM that could provide it, as Manish provided (+5) a link to...

Chris Deren has commented on CUCM Service Parameter Value

6 days 9 hours ago
So, after making these changes and Applying the changes they do not take affect...

Chris Deren has commented on uccx partial state

6 days 11 hours ago
What you should look for is reasons for partial service in the MIVR log that...

Chris Deren has commented on centralized IP Telephony with 1941 branch router

6 days 11 hours ago
It supports VWIC card which is the same card you use for both voice and data T1...

Chris Deren has commented on uccx partial state

6 days 11 hours ago
Which service is in partial state? If telephony services then this is most...

Chris Deren has commented on DX70 as end point for contact center agent

6 days 23 hours ago
This phone is not supported as UCCX agent phone, only DX650 is supported from...

Chris Deren has commented on One voice vlan for Cisco phone and Avaya phone

6 days 23 hours ago
Since Cisco and Avaya are using different TFTP option on the DHCP scope, why...

Chris Deren has commented on Unity 9.1 subscriber creation - License question

1 week 1 day ago
Correct

Chris Deren has commented on Unity 9.1 subscriber creation - License question

1 week 1 day ago
No as your Unity Connection server(s) are managed by ELM server in version 9.X...

Chris Deren has commented on Standby VG with analog lines from SP.

1 week 1 day ago
Yes, you need to configure it with specific configuration to allow control of...

Chris Deren has commented on Cisco UCCX update 8.5.1.10000-37 to 8.5.1.11002-22

1 week 1 day ago
If you are performing an in place upgrade no settings will change.

Chris Deren has commented on Standby VG with analog lines from SP.

1 week 1 day ago
I am assuming you want to use these analog lines for outbound calling should...

Chris Deren has commented on CVP IVR vs UCCX IVR

1 week 1 day ago
No, this is not sound logic.  Both CVP and IP-IVR (different license of...

Chris Deren has commented on Make line accessible externally but inaccessible internally

1 week 1 day ago
All you need to do is, put this DN in partition that is listed in the CSS...

Chris Deren has commented on Unity 9.1 subscriber creation - License question

1 week 4 days ago
OK, so what is your question?

Chris Deren has commented on Can I have UCCX 9.0.2 in HA on (pub) on physical server and (Sub) on virtual server

1 week 5 days ago
No issues.

Chris Deren has commented on Can I have UCCX 9.0.2 in HA on (pub) on physical server and (Sub) on virtual server

1 week 5 days ago
Yes, you can have mixed environment of one node virtualized and another on bare...

Chris Deren has commented on Unity 9.1 subscriber creation - License question

1 week 5 days ago
In unity connection there is no concept of multiple subs, you can only add one...

Chris Deren has commented on Any Script Repositories Out There?

1 week 5 days ago
Besides the "closed" Cisco CCX script repository where you can...

Chris Deren has commented on Unity 9.1 subscriber creation - License question

1 week 5 days ago
Unity Connection cluster can only have 2 servers in the cluster, a publisher...

Chris Deren has commented on Cisco Unity Call handlers

1 week 5 days ago
Make sure the call handler is set to allow transfers to non-user extensions.

Chris Deren has commented on UCCX HA license

1 week 5 days ago
Our pleasure, please remember to rate all useful posts!Chris

Chris Deren has commented on Dequeue from all CSQs throws an exception

1 week 6 days ago
If call is queued to any number of queues and is answered by any agent it is...

Chris Deren has commented on Dequeue from all CSQs throws an exception

1 week 6 days ago
Why would you dequeue a call that was already answered?  De-queue is meant...

Chris Deren has commented on restricting call access until logged into Cisco Agent (UCCX)

1 week 6 days ago
Devraj,Agent login has nothing to do with phone calling privileges and there is...

Chris Deren has commented on CVP with UCCX integration

1 week 6 days ago
This is outdated as UCCX is no longer supported for integration with UCCE (it...

Chris Deren has commented on power consumption for BE7000

1 week 6 days ago
It's nearly impossible to calculate exact power usage as you can have...

Chris Deren has commented on CUCM installation failure..!!!

1 week 6 days ago
Which OVA template are you using?

Chris Deren has commented on Hunting Question

1 week 6 days ago
You did not specify your phone system, assuming CUCM setup the line group as...

Chris Deren has commented on CVP Maintenance

2 weeks 4 hours ago
There is no database on CVP, only configuration in OAMP.  I never worry...

Chris Deren has commented on UCCX 8 to 10 Migration?

2 weeks 8 hours ago
Since you are on 8.0 you need to go through intermediate version as you...

Chris Deren has commented on Make agent "not ready" automatically when making outgoing call from another line

2 weeks 8 hours ago
This might help: Multiline Support in UCCE 8.0.docx Chris

Chris Deren has commented on UCCX HA license

2 weeks 10 hours ago
Correct, first node is licensed by agent licenses type and number. HA node...

Chris Deren has commented on Restoring UCCX Backup to a server with a new IP address?

2 weeks 23 hours ago
I personally have not, but have couple of colleagues that did it and told me it...

Chris Deren has commented on Restoring UCCX Backup to a server with a new IP address?

2 weeks 1 day ago
No, DRS restore requires the same IP and hostname, however you can build PCD...

Chris Deren has commented on Voice mail - request to pull an audio file from the Call Manager

2 weeks 1 day ago
Few ways of doing this, simplest is to use this tool:http://www.ciscounitytools...

Chris Deren has commented on Enterprise License Manager for CUCM v9.1

2 weeks 1 day ago
I just looked into this the other day, and found that there is doable for unity...

Chris Deren has commented on Cisco CCX

2 weeks 2 days ago
Only if you purchased the CCX HA license.  

Chris Deren has commented on Difference between logout and not ready state CAD

2 weeks 2 days ago
Both states would not present a call to the agent, the main difference is...

Chris Deren has commented on i show this meesage on CM

2 weeks 2 days ago
You either will need additional licenses or re-configure devices appropriately...

Bio

Technical Lead
CCIE-Voice #17137.

I have been working with Cisco Unified Communications technologies since 2002. I started my career on CallManager 3.3 and limited applications that came with it back then to see the technology evolve to broad range of Unified Communications applications, messaging, presence, SIP trunking, collaboration, etc. My other area of focus is contact center ranging from small UCCX deployments to large enterprise UCCE accounts. My daily job includes the full project life cycle from pre-sales, architecture and design, to implementation and support.

I started to regularly participate on Netpro in April 2005, and I have to admit I got kind of addicted to the forum. I find it most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities.

My advice to anyone interested in Networking technologies is to read, research, study and enjoy these technologies as the material is infinite.








  • Cisco Designated VIP

    2015 IP Telephony





  • Cisco Designated VIP

    2014 IP Telephony, Unified Communications





  • Cisco Designated VIP

    2013 IP Telephony, Unified Communications, Contact Center





  • Cisco Designated VIP

    2011 Contact Center









Chris Deren's Stats

Points18608
Discussion started 130
Answers marked as Correct 1719
Endorsed 21
Content Rated 253