Chris Deren

Member Since: Jan 26, 2005

English
Chris Deren's Activity on Cisco Support Community
Currently displaying 50 results

Chris Deren has commented on Allow only certain range of incoming calls to an analog phone CUCM 8.6.2

1 hour 9 min ago
For item #2 the only way to achieve this is to put the analog device on...

Chris Deren has commented on Click to call

2 hours 2 min ago
You need to use Jabber for the click to call, so if the intent is to perform...

Chris Deren has commented on Call control group UCCX 9.0

2 hours 4 min ago
How will you create them as such? remember the config is done from CCX not CUCM...

Chris Deren has commented on Call control group UCCX 9.0

18 hours 34 min ago
ok, each group requires consecutive ports, but each group can have ports from...

Chris Deren has commented on Call control group UCCX 9.0

19 hours 1 min ago
Why do you have to build many of them?They don't have to be consecutive...

Chris Deren has commented on WAN SRST Question

19 hours 4 min ago
1. you can deploy CallManager Express instead of SRST for them to talk among...

Chris Deren has commented on Click to call

19 hours 6 min ago
Install Jabber which includes click to call.

Chris Deren has commented on Upgrade OS for CUCM

23 hours 31 min ago
CUCM upgrade takes care of the Linux upgrade for you, all you need to change is...

Chris Deren has commented on Forward issues

1 day 1 hour ago
What is the GW configured as in CUCM, is it SIP/MGCP/H323? You need to make...

Chris Deren has commented on quueue option in CUCM

1 day 1 hour ago
Yes, if you have CUCM 9 or newer as you can configure "native queueing...

Chris Deren has commented on CTI Route Points are not registering - Triggers

1 day 1 hour ago
Having ipv6 on the CDC is a common caveat that causes ports and CTI RPs...

Chris Deren has commented on Can I Set up queues to close at different times in UCCX?

1 day 23 hours ago
Add different time of day check for each call flow.  So, if the call flow...

Chris Deren has commented on Take someones call

1 day 23 hours ago
Why not build the lines as shared lines on the secretary's phone?

Chris Deren has commented on Unityconnection Local to LDAP Migration

1 day 23 hours ago
If the aliases are the same there is no need to delete the users, simply check...

Chris Deren has commented on Cisco Prime License Manager 10.5 Bootable ISO File

3 days 19 hours ago
The non-bootanle ISO is here:https://software.cisco.com/download/release.html?...

Chris Deren has commented on Cisco Prime License Manager 10.5 Bootable ISO File

3 days 20 hours ago
They are here:https://software.cisco.com/download/release.html?mdfid=286265616...

Chris Deren has commented on CTI Route Points are not registering - Triggers

4 days 19 hours ago
Pull the MIVR logs from CCX and review or post here for clues.

Chris Deren has commented on CTI Route Points are not registering - Triggers

4 days 21 hours ago
Make sure the "common device config" being applied to the ports does...

Chris Deren has commented on UCCX -Menu selection in Scripting

4 days 21 hours ago
Well, script is the call flow, the other aspect of it is the configuration...

Chris Deren has commented on Unity Connection upgrade from 7.1.3 to 9.1.2

5 days 17 min ago
Those are new features which will not be populated, you will need to create...

Chris Deren has commented on Unity Connection upgrade from 7.1.3 to 9.1.2

5 days 1 hour ago
Assuming you are doing DRS upgrade then nothing will change, all information...

Chris Deren has commented on After hour greeting configuration

5 days 1 hour ago
You could record that as the greeting for the mailbox the call goes to, or...

Chris Deren has commented on Unity Connection upgrade from 7.1.3 to 9.1.2

5 days 1 hour ago
That statement pertains to migration using COBRAS not DRS, DRS restores all...

Chris Deren has commented on UCCS Menu Script and Its routing to Agents

5 days 1 hour ago
redundant to https://supportforums.cisco.com/discussion/12487456/uccx-menu...

Chris Deren has commented on UCCX -Menu selection in Scripting

5 days 1 hour ago
There are some nice examples here:Cisco Unified Contact Center Express Script...

Chris Deren has commented on Cube and Vxml Configuration Example on same Gateway

5 days 1 hour ago
It might be better if you post what you have an we could review and hopefully...

Chris Deren has commented on How to go about pursuing Contact Center

5 days 2 hours ago
UCCE is an umbrella solution that includes ICM (central controllers, PGs, AW,...

Chris Deren has commented on Cisco CUBE and UCCE

5 days 20 hours ago
You are correct on 4451 not supporting VXML and having dedicated VXML GWs in...

Chris Deren has commented on Cisco 7940 IP Phone and UC 10.6

6 days 5 min ago
You can take our word for it, CUCM 10.5.2 = 10.6, Cisco decided to create...

Chris Deren has commented on How to Check I have enough DSP resources on Voice Gateway for 240 SIP Channels

6 days 11 min ago
Transcoders (use DSPs) are only needed for devices which do not support...

Chris Deren has commented on Purchasing an IP phone and license in one transaction?

6 days 1 hour ago
CUCM 8.5 uses concept of DLUs for licenses hence they do not come bundled...

Chris Deren has commented on Cisco 7940 IP Phone and UC 10.6

6 days 1 hour ago
They are officially not supported any more as of version 9, but they work just...

Chris Deren has commented on Assigned Backup skills per resource in UCCX 10.5

6 days 1 hour ago
Correct, so every agent will be assigned to every personal skill with level 10...

Chris Deren has commented on How to Check I have enough DSP resources on Voice Gateway for 240 SIP Channels

6 days 1 hour ago
SIP calls normally do not require any DSPs, you may end up needing transcoders...

Chris Deren has commented on How to go about pursuing Contact Center

6 days 1 hour ago
Your first step should be to read UCCE and CVP SRND documents available on...

Chris Deren has commented on Add Hunt Pilots to Corporate Directory CUCM 10.6

6 days 1 hour ago
You can create local users with whatever name you choose or add them to...

Chris Deren has commented on Purchasing an IP phone and license in one transaction?

6 days 1 hour ago
What system and what version?

Chris Deren has commented on UCL and VG248

6 days 1 hour ago
You should account for 1 Essential license for it.  Though if not using...

Chris Deren has commented on Assigned Backup skills per resource in UCCX 10.5

6 days 1 hour ago
OK, that's fine, again if you CSQ is defined to use most skilled vs....

Chris Deren has commented on Assigned Backup skills per resource in UCCX 10.5

6 days 18 hours ago
Your setup is exactly how it should be done assuming the CSQs are using Most...

Chris Deren has commented on Cisco CUBE and UCCE

6 days 23 hours ago
Absolutely, as long as you obey the IOS version requirements for ingress GW/...

Chris Deren has commented on DX-650 wallpapers from CUCM

6 days 23 hours ago
Did you follow the procedure in this doc:http://www.cisco.com/c/en/us/td/docs/...

Chris Deren has commented on CUCM 8.5 SIP TRUNK MOH MTP ISSUE SILENCE

1 month 2 days ago
It does not cause any negatives that I can think of.Chris

Chris Deren has commented on Call Center Design for 40 agent

1 month 6 days ago
What is your question?Are you looking for feedback on your network design?Why...

Chris Deren has commented on sip trunk question

1 month 6 days ago
Vivek is correct, +5.  If you don't want to use the trunk for inbound...

Chris Deren has commented on i can't to register 7821 on 2911

1 month 6 days ago
Why bad rating? Was the answer not correct?  Did you have a follow up...

Chris Deren has commented on Please check my math on a 3845 running CME

1 month 1 week ago
Have you looked into BE6K bundle rather than CME/CUE?  Your deployment...

Chris Deren has commented on i can't to register 7821 on 2911

1 month 1 week ago
Many similar threads out there, one example:https://supportforums.cisco.com/...

Chris Deren has commented on BAT issue in CUCM10

1 month 1 week ago
What process are you using as it is not supported and does not work to use BAT...

Chris Deren has commented on UCCE 10.0 server back ups running on VM

1 month 1 week ago
Plenty of procedures documented on vmware, i.e. http://kb.vmware.com/...

Bio

Technical Lead
CCIE-Voice #17137.

I have been working with Cisco Unified Communications technologies since 2002. I started my career on CallManager 3.3 and limited applications that came with it back then to see the technology evolve to broad range of Unified Communications applications, messaging, presence, SIP trunking, collaboration, etc. My other area of focus is contact center ranging from small UCCX deployments to large enterprise UCCE accounts. My daily job includes the full project life cycle from pre-sales, architecture and design, to implementation and support.

I started to regularly participate on Netpro in April 2005, and I have to admit I got kind of addicted to the forum. I find it most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities.

My advice to anyone interested in Networking technologies is to read, research, study and enjoy these technologies as the material is infinite.








  • Cisco Designated VIP

    2015 IP Telephony





  • Cisco Designated VIP

    2014 IP Telephony, Unified Communications





  • Cisco Designated VIP

    2013 IP Telephony, Unified Communications, Contact Center





  • Cisco Designated VIP

    2011 Contact Center









Chris Deren's Stats

Points18005
Discussion started 130
Answers marked as Correct 1667
Endorsed 21
Content Rated 239