Chris Deren

Member Since: Jan 26, 2005

English
Chris Deren's Activity on Cisco Support Community
Currently displaying 50 results

Chris Deren has commented on UC Manager Upgrade from 6.1.4 to 11.5 (Cisco BE6K)

11 hours 4 min ago
You first need to be on CUCM 6.1.5 as documented here: http://www.cisco.com/c/...

Chris Deren has commented on Prevent Logged out Phones Dialing Out Except Emergency?

11 hours 58 min ago
Why not use "use external phone number mask" on your 999 route pattern and rely...

Chris Deren has commented on UC Manager Upgrade from 6.1.4 to 11.5 (Cisco BE6K)

12 hours 55 sec ago
Check out Prime Collaboration Deployment (PCD) application which eases the...

Chris Deren has commented on FXO ports as an MGCP Caller-ID Problem

12 hours 24 min ago
So, you enabled "Enable Caller ID" checkbox on the port? What country is...

Chris Deren has commented on Filter RTP in CUCM/UCCX

12 hours 29 min ago
Can you elaborate on what you mean by filter?

Chris Deren has commented on Cisco Unity

13 hours 12 min ago
You cannot, rather than specifying the user, enter an extension. Also,...

Chris Deren has commented on Cisco Unity

17 hours 27 min ago
Configure 1234 as CTI Route Point and set to for forwardAll to voicemail, this...

Chris Deren has commented on Cisco Unity

17 hours 47 min ago
How is the call first routed to Unity Connection? What device is it matching in...

Chris Deren has commented on Cisco Expressway MRA Global Deployment

17 hours 50 min ago
Outside of your expressway clustering requirements where the round trip delay...

Chris Deren has commented on Cisco 3945 and ISDN status TEI_Assigned,

1 day 11 hours ago
Why are you emulating network? What are you connecting to? Another PBX or telco...

Chris Deren has commented on SIP/2.0 403 Forbidden

1 day 13 hours ago
To isolate it to toll-fraud prevention feature can you disable it with: voice...

Chris Deren has commented on SIP/2.0 403 Forbidden

1 day 14 hours ago
Please add "10.135.90.2" and all other IP addresses you expect to see SIP...

Chris Deren has commented on UCCX script compatibility v8.5 to v10.6

1 day 16 hours ago
Open the script in 10.6 script editor and run validation on it to ensure all is...

Chris Deren has commented on Cisco UCCX IVR port License

1 day 16 hours ago
With CCX Premium which is what you have you get 2 IVR ports for each agent...

Chris Deren has commented on Cisco Expressway MRA Global Deployment

1 day 16 hours ago
Correct, ideally you would have a single domain for all users across all IMPs...

Chris Deren has commented on BE6K node redundancy with 3rd party HW

1 day 17 hours ago
I concur with Manish here, in addition in order to host Cisco UC...

Chris Deren has commented on Cisco 3945 and ISDN status TEI_Assigned,

1 day 18 hours ago
Your Isdn switch type is set as QSIG which is normally used for integrations to...

Chris Deren has commented on Cisco 3945 and ISDN status TEI_Assigned,

2 days 13 hours ago
port 16 is the same as 15 as it starts with 0 and there is no way to adjust it...

Chris Deren has commented on call pickup Cisco 7821 SIP with CUCM 10.5

2 days 13 hours ago
So, you are unable to answer any calls? How about internal calls from another...

Chris Deren has commented on VG320 with SIP provider faxing

2 days 13 hours ago
so, you are using your VG320 to integrate with SIP trunk provider or just eFax...

Chris Deren has commented on call pickup Cisco 7821 SIP with CUCM 10.5

2 days 15 hours ago
Then don't use it, simply user Answer softkey when phone rings or pick the call...

Chris Deren has commented on VG320 with SIP provider faxing

2 days 15 hours ago
How is the provider connected to the VG320? Via SIP or FXS line? The example...

Chris Deren has commented on call pickup Cisco 7821 SIP with CUCM 10.5

2 days 16 hours ago
What is it that you are looking for? What is your requirement that you are...

Chris Deren has commented on call pickup Cisco 7821 SIP with CUCM 10.5

2 days 16 hours ago
Your original post states you are pressing "call pickup", that has to do with...

Chris Deren has commented on Attendant console advance web page error

2 days 16 hours ago
Did you follow this procedure: http://www.cisco.com/c/dam/en/us/td/docs/...

Chris Deren has commented on call pickup Cisco 7821 SIP with CUCM 10.5

2 days 17 hours ago
Is the DN assigned to pickup group and is there an actual call ringing on...

Chris Deren has commented on UCCE Home Lab setup- Most cost effective approach

2 days 17 hours ago
In addition to Chintan's response (+5), for the UCCE components if you don't...

Chris Deren has commented on 100 DLUs addition on CUCM version 8.5.1

2 days 17 hours ago
Nothing to worry about, if you have the file simply upload it as each license...

Chris Deren has commented on Using SRST temporarily until WAN circuit is available?

2 days 17 hours ago
Yes, you can rely on SRST with the process you outline, or alternatively...

Chris Deren has commented on Call forwarding question for internal calls

5 days 16 hours ago
What phone system and phone models are you using?

Chris Deren has commented on Finesse REST API

5 days 17 hours ago
You might want to ask dev related questions on this forum instead: https://...

Chris Deren has commented on Block incoming calls on one DN

6 days 16 hours ago
Is it only happening when you apply the translation? if so, can you provide...

Chris Deren has commented on Cisco phone licensing

6 days 17 hours ago
Both will use Enhanced, Enhanced Plus is only needed when you associate user to...

Chris Deren has commented on ISDN incoming call fails to UCCX

6 days 17 hours ago
Also, what codec is CCX installed with? Unlike phones and UCXN, CCX cannot do...

Chris Deren has commented on PVDM4 max conference participants

6 days 17 hours ago
Correct, the limit is the same to my knowledge.

Chris Deren has commented on Block incoming calls on one DN

6 days 18 hours ago
Instead of applying the translation profile at the ephone-dn level apply it in...

Chris Deren has commented on Busy tone Calling and Called number empty

1 week 8 hours ago
Is the RL-ShopDC01 properly setup to point to this SIP trunk? Are you...

Chris Deren has commented on Busy tone Calling and Called number empty

1 week 13 hours ago
This is options ping message (keep alive) and has nothing to do with the call...

Chris Deren has commented on Single Region SIP Error 503

1 week 14 hours ago
Please provide "debug ccsip messages" for the bad and good call. Compare ...

Chris Deren has commented on Busy tone Calling and Called number empty

1 week 14 hours ago
Please provide "debug ccsip messages" and the number you called.

Chris Deren has commented on Reception Phone single DN vs multiple DN's

1 week 14 hours ago
My view on this is that if the receptionist receives more calls on the phone...

Chris Deren has commented on Cisco Conferance phone 8831 compatability

1 week 14 hours ago
No it is not, see: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/...

Chris Deren has commented on Block incoming calls on one DN

1 week 17 hours ago
Voice translation-rule 1 rule 1 /22234567/ /22212345/ voice translation-...

Chris Deren has commented on unity connection showing high cpu usage???

1 week 17 hours ago
Sorry, UCXN stands for Unity Connection. Since you are running virtualized...

Chris Deren has commented on Block incoming calls on one DN

1 week 17 hours ago
Not sure I follow, are you saying that the caller ID needs to be from this...

Chris Deren has commented on ICM 10 scripts compatibility with ICM v11

1 week 17 hours ago
Correct.

Chris Deren has commented on unity connection showing high cpu usage???

1 week 17 hours ago
You could adjust your VM settings and bring it up to next OVA specs, however...

Chris Deren has commented on Block incoming calls on one DN

1 week 17 hours ago
So, why do you want the same number on both phones? If it only needs to ring on...

Chris Deren has commented on Call flow mobile (cell) phone to branch phone using PSTN

1 week 1 day ago
If you are using Jabber, with current implementation it always uses the data...

Chris Deren has commented on Call flow mobile (cell) phone to branch phone using PSTN

1 week 1 day ago
CUCM is never in the RTP path, unless you are using an MTP which could be CUCM...

Bio

Technical Lead
CCIE-Voice #17137.

I have been working with Cisco Unified Communications technologies since 2002. I started my career on CallManager 3.3 and limited applications that came with it back then to see the technology evolve to broad range of Unified Communications applications, messaging, presence, SIP trunking, collaboration, etc. My other area of focus is contact center ranging from small UCCX deployments to large enterprise UCCE accounts. My daily job includes the full project life cycle from pre-sales, architecture and design, to implementation and support.

I started to regularly participate on Netpro in April 2005, and I have to admit I got kind of addicted to the forum. I find it most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities.

My advice to anyone interested in Networking technologies is to read, research, study and enjoy these technologies as the material is infinite.








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    2016 IP Telephony, Contact Center, Unified Communications





  • Cisco Designated VIP

    2015 IP Telephony





  • Cisco Designated VIP

    2014 IP Telephony, Unified Communications





  • Cisco Designated VIP

    2013 IP Telephony, Unified Communications, Contact Center





  • Cisco Designated VIP

    2011 Contact Center









Chris Deren's Stats

Points20885
Discussion started 137
Answers marked as Correct 1929
Endorsed 27
Content Rated 303