Chris Deren

Member Since: Jan 26, 2005

English
Chris Deren's Activity on Cisco Support Community
Currently displaying 50 results

Chris Deren has commented on sending voice mail to email in cucm ver11

1 day 2 hours ago
Check out Unity Connection Unified Messaging guide for all details: http://www...

Chris Deren has commented on Unity Connection "import users" lists users that already exist

1 day 2 hours ago
I must be missing something here as I don't follow the issue. If you have 400...

Chris Deren has commented on Unity Connection "import users" lists users that already exist

1 day 7 hours ago
Are those 7 users LDAP integrated today? If not why not integrate them? You...

Chris Deren has commented on IPComm v8.6.6.6 Speakerphone Feature

1 day 7 hours ago
Yes, that should cause the media to traverse through the Windows OS/on-board...

Chris Deren has commented on Contact terminated on Accept Step

3 days 9 hours ago
You're welcome and thank you for nice rating :-)

Chris Deren has commented on Inbound PSTN call to UCCX fail

3 days 9 hours ago
This is not suggestion this is required, and if your CSS does not have access...

Chris Deren has commented on adding San to Cert

3 days 14 hours ago
I am assuming you are only referring to Tomcat certificate, if so this will not...

Chris Deren has commented on Cannot register Cisco 7975 in Call Manager 7.1.2

3 days 14 hours ago
Did you install it on every server and reboot the cluster?

Chris Deren has commented on Remote control ip phone

3 days 15 hours ago
Here is another one I have been using for a while and like: https://www.uplinx...

Chris Deren has commented on Cannot register Cisco 7975 in Call Manager 7.1.2

3 days 15 hours ago
Looks like you only installed individual firmware cop file and not the correct...

Chris Deren has commented on cisco ccx finesse agent sign out

3 days 15 hours ago
I cannot think of a native way to do this, you would need to look into some...

Chris Deren has commented on UCCX upgrade

3 days 17 hours ago
Not sure I follow, is there a social miner in the environment today? Social...

Chris Deren has commented on About Two Publisher Configure

3 days 17 hours ago
No, your customer is wrong you cannot escalate a subscriber to publisher,...

Chris Deren has commented on Self-care Portal

4 days 8 hours ago
This is all you need to be able to manage the phones via the self service...

Chris Deren has commented on Self-care Portal

4 days 10 hours ago
I do not see any attachments. If you can please post a screen shot of the end...

Chris Deren has commented on Inbound PSTN call to UCCX fail

4 days 10 hours ago
Make sure that the SIP trunk's CSS lists partition assigned to the CTI ports on...

Chris Deren has commented on IP Change procedure for enviornment

4 days 10 hours ago
CIMC and VMware ESXi are independent of the voice applications and can be...

Chris Deren has commented on Unity Connection Import LDAP users

4 days 10 hours ago
Those fields should populate after the next sync or after manual sync. I am not...

Chris Deren has commented on Unity Connection 10.2 - port 35088

4 days 10 hours ago
If you are referring to UDP RTP ports then yes, voice conversation from any...

Chris Deren has commented on About Two Publisher Configure

4 days 11 hours ago
No, there is no way to have 2 publishers in a system nor a way to convert a Sub...

Chris Deren has commented on How to modify directory number in bulk

4 days 11 hours ago
Your best native way would be to export all phones, modify the details and re-...

Chris Deren has commented on Self-care Portal

4 days 11 hours ago
The devices need to be associated to the end users under the user management...

Chris Deren has commented on Host Name Change of SIP Gateway

4 days 14 hours ago
Unless your SIP trunk for this GW in CUCM is defined with  hostname/FQDN...

Chris Deren has commented on Manually updating on call parameters

4 days 14 hours ago
Your options are to store the values in either XML file or supported database (...

Chris Deren has commented on VG224 issue

1 week 1 day ago
Post your full config and make sure the voice ports are set to "loop-start" not...

Chris Deren has commented on What is a Peripheral Gateway (PG)

1 week 6 days ago
Thank you Deji for nice rating.  I am sure you will master UCCE in no time.

Chris Deren has commented on UCCX version 11.x

2 weeks 17 hours ago
You should always request an upgrade via PUT which will provide you with the...

Chris Deren has commented on SIP: Trying to parse unsupported attribute at media level

3 weeks 2 days ago
Please provide full "debug ccsip messages" showing both call legs as well as "...

Chris Deren has commented on VG310 SIP Trunk License to Non-Cisco SIP Server

3 weeks 2 days ago
Since you are connecting via SIP to non-Cisco PBX there is no licenses that...

Chris Deren has commented on CME 8.6 Config Question

3 weeks 2 days ago
It might be easier to create shared lines on the phones by assigning the same...

Chris Deren has commented on NON Cisco SIP phone

3 weeks 2 days ago
Cisco does not provide specific support for specific vendor, they simply allow...

Chris Deren has commented on Auto Attendant

3 weeks 2 days ago
As Rajan pointed out (+5) you can use the Cisco available AA TLC script without...

Chris Deren has commented on necessary training or ...

3 weeks 3 days ago
There is a lot of study materials online, however my advice is to look for a...

Chris Deren has commented on Programatically Changing Skills in UCCX

3 weeks 4 days ago
Indeed, I believe the REST API was opened on CCX 9.0, but I don't recall...

Chris Deren has commented on Programatically Changing Skills in UCCX

3 weeks 4 days ago
Depending on your version you can use built in REST API to make these changes....

Chris Deren has commented on UCCX Script (Set Variable value with a set step)

3 weeks 4 days ago
The step "set sHospCalled = "ROPH" will set this variable to string ROPH,...

Chris Deren has commented on UCCX Script (Set Variable value with a set step)

3 weeks 4 days ago
Please post your script and specify what the final value of your redirect...

Chris Deren has commented on UCCX Script (Set Variable value with a set step)

3 weeks 4 days ago
What is the purpose of concatenating "sMainOption1"+"sHospCalled"? What...

Chris Deren has commented on Using a pause in speed dial in CUCM user options

3 weeks 4 days ago
Right, you will need to upgrade to get this feature :-) Let us know if you...

Chris Deren has commented on Using a pause in speed dial in CUCM user options

3 weeks 4 days ago
What version of CUCM you are running as this feature was added in version 9 I...

Chris Deren has commented on UCCX Script (Set Variable value with a set step)

3 weeks 4 days ago
So, you would have a generic variable call it sRedirectNumber which under...

Chris Deren has commented on Cannot log-in to Finesse Agent Desktop invalid ID/password UCCX

3 weeks 4 days ago
Correct, password comes from end user in CUCM, if CUCM is integrated to LDAP it...

Chris Deren has commented on Cannot log-in to Finesse Agent Desktop invalid ID/password UCCX

3 weeks 5 days ago
Couple other things to consider: try unassociating and re-associating the...

Chris Deren has commented on Speed dial on Cisco IP Phone 8865 with Expansion Module

3 weeks 5 days ago
What number is your speed dial pointing, is it internal or external?

Chris Deren has commented on PVDM4 Part Number for NIM Module

4 weeks 1 day ago
This is correct, FXO NIMs have built in PVDMs: The analog voice modules (FXS,...

Chris Deren has commented on CUCM Router Filter

1 month 4 hours ago
Sure, route filters are optional, think of them as summarization of specific...

Chris Deren has commented on UCCX 8.5 - Agents Team State Reason Code shows 0

1 month 10 hours ago
Here is similar thread from a while ago: https://supportforums.cisco.com/...

Chris Deren has commented on Implementation Problem For IPT through PSTN Connectivity

1 month 10 hours ago
Look into SIP trunking, depending on market it might be cheaper that PRI...

Chris Deren has commented on Cisco IP Phone 8845, what are the 3 bottom right button for?

1 month 10 hours ago
Unfortunately not with current firmware release, however that might be changing...

Chris Deren has commented on question about mgcp analog gateway fxo

1 month 1 day ago
Perhaps you have a route pattern pointing directly to it. Once you point route...

Bio

Technical Lead
CCIE-Voice #17137.

I have been working with Cisco Unified Communications technologies since 2002. I started my career on CallManager 3.3 and limited applications that came with it back then to see the technology evolve to broad range of Unified Communications applications, messaging, presence, SIP trunking, collaboration, etc. My other area of focus is contact center ranging from small UCCX deployments to large enterprise UCCE accounts. My daily job includes the full project life cycle from pre-sales, architecture and design, to implementation and support.

I started to regularly participate on Netpro in April 2005, and I have to admit I got kind of addicted to the forum. I find it most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities.

My advice to anyone interested in Networking technologies is to read, research, study and enjoy these technologies as the material is infinite.








  • Cisco Designated VIP

    2016 IP Telephony, Contact Center, Unified Communications





  • Cisco Designated VIP

    2015 IP Telephony





  • Cisco Designated VIP

    2014 IP Telephony, Unified Communications





  • Cisco Designated VIP

    2013 IP Telephony, Unified Communications, Contact Center





  • Cisco Designated VIP

    2011 Contact Center









Chris Deren's Stats

Points20698
Discussion started 137
Answers marked as Correct 1914
Endorsed 26
Content Rated 301