Chris Deren

Member Since: Jan 26, 2005

English
Chris Deren's Activity on Cisco Support Community
Currently displaying 50 results

Chris Deren has commented on 7960 Trunk ID identificator

9 hours 4 min ago
No problem, please mark the question as answered, unless you have further...

Chris Deren has commented on UCCX Upgrade from 8.0.2 to 10.6

13 hours 35 min ago
PCD is not supported for migrations on CCX:http://www.cisco.com/c/en/us/td/docs...

Chris Deren has commented on install cisco crs 5.0

17 hours 30 min ago
5.0 was windows based, so you will need to hack the registry to make it seem...

Chris Deren has commented on MOH doesnt work

17 hours 35 min ago
If you hear beeps then there is config issue.Couple of thing:Did you upload the...

Chris Deren has commented on Cisco Phones - Emergency Services

17 hours 39 min ago
My pleasure and good luck.Please rate all useful posts,Chris

Chris Deren has commented on dial peers question re VOIP providers

2 days 16 hours ago
Did you have "term mon" one and is term logging enabled?Do you see...

Chris Deren has commented on UCCX upgrade, 8.5 to 10.5 and CAD auto update.

2 days 16 hours ago
It should work the same way as before.  

Chris Deren has commented on dial peers question re VOIP providers

2 days 16 hours ago
This show command would let you know which dial peers are being matched, please...

Chris Deren has commented on Cisco Phones - Emergency Services

3 days 16 hours ago
Well, this is not a technical question but rather legal and answer varies from...

Chris Deren has commented on MOH in CUCM 9.1

3 days 16 hours ago
Yes, you need to upload the source audio file to all MOH servers.Also, are you...

Chris Deren has commented on Missed call email notification and VIP call

3 days 16 hours ago
What do you mean by "missed calls"? Where are the calls delivered to...

Chris Deren has commented on UCCX 10.5 - IP Phone Agent (IPPA) & Finesse

4 days 18 hours ago
@Anthony, perhaps to encourage customers to start transitioning away from CAD...

Chris Deren has commented on Looking for a way to requeue a contact if agent does not answer the phone.

4 days 18 hours ago
Yes, this happens automatically and is called Ring No Answer (RNA or RONA), and...

Chris Deren has commented on In UCCX CSQ's what exactly does "longest available" mean for picking a resource.

4 days 18 hours ago
Yes, it means the selection algorithm for selecting the agent to present the...

Chris Deren has commented on uccx 8.5.1.10000-37

5 days 18 hours ago
I don't see it posted either, so your only option would be to contact TAC....

Chris Deren has commented on Maximum devices and calls supported by CUCM on specific hardware

6 days 19 hours ago
Are you trying to run the CUCM in bare metal (supported until 10.0) or...

Chris Deren has commented on CUC Upgrade to an Engineering Special

1 week 17 hours ago
Manish is spot on (+5), the ESes are built to address specific important bug(s...

Chris Deren has commented on Maximum devices and calls supported by CUCM on specific hardware

1 week 17 hours ago
40,000 is marketing number, this number would be achievable if no other...

Chris Deren has commented on Corporate directory

1 week 17 hours ago
Which phone models and firmware versions?  Are they getting any errors?...

Chris Deren has commented on Precision Queue: Agent Order selection

1 week 17 hours ago
Still the same answer, LAA is used as tie breaker.

Chris Deren has commented on Device Mobility

1 week 2 days ago
It will round robin when there are more than one roaming DP specified, I have...

Chris Deren has commented on Disable CER Services

1 week 3 days ago
First identify how your routing is working, i.e. in dial plan repot search for...

Chris Deren has commented on CUCM native queuing

1 week 3 days ago
So, are you good to go?Please rate all useful posts!Chris

Chris Deren has commented on CUCM native queuing

1 week 3 days ago
You configure this on "Music On Hold Audio Source" which you get to...

Chris Deren has commented on CUCM native queuing

1 week 3 days ago
Are you saying these options are also grayed out when you go directly to the...

Chris Deren has commented on CUCM native queuing

1 week 3 days ago
It looks like you press "view details" from the hunt pilot page. To...

Chris Deren has commented on uccx agent ready/not ready on a Softkey

1 week 3 days ago
Not out of the box.

Chris Deren has commented on Converting g.723 to g.729

1 week 4 days ago
dspfarm profile 10 transcode universal   http://www.cisco.com/c/en/...

Chris Deren has commented on CUCM native queuing

1 week 4 days ago
I must be missing something as I don't see it grayed out on the screen shot...

Chris Deren has commented on 911 Calls Using Site Router 1MB

1 week 4 days ago
What is the 1 mb link at the remote site? Is this PSTN trunk or WAN link...

Chris Deren has commented on Converting g.723 to g.729

1 week 4 days ago
Why are you using G723 and not G729? G729 is compressed and typically used...

Chris Deren has commented on uccx scipt question, get all lost calls

1 week 4 days ago
You dont do this in CAD, you run report from your reporting engine i.e CUIC (if...

Chris Deren has commented on Backup PRI Line?

1 week 4 days ago
No, you cannot share DIDs across providers, typically customer would use one...

Chris Deren has commented on CUCM native queuing

1 week 4 days ago
What do you mean "no MOH" selected?You have "SampleAudioSource...

Chris Deren has commented on Backup PRI Line?

1 week 4 days ago
Correct, another common approach is to have separate Local and LD ISPs, having...

Chris Deren has commented on CUCM native queuing

1 week 4 days ago
Looks like you have Network Hold MOH source file selected, so I am not sure...

Chris Deren has commented on Backup PRI Line?

1 week 4 days ago
Well, not that simple.Again, lets separate inbound from outbound:Outbound - You...

Chris Deren has commented on CUCM native queuing

1 week 4 days ago
Can you post a screen shot?

Chris Deren has commented on CUCM native queuing

1 week 4 days ago
What version are you using and what browser? Have you tried with supported...

Chris Deren has commented on extract Audio file of the CUCM

1 week 4 days ago
Here is a nice write up from William Bell:http://www.netcraftsmen.com/...

Chris Deren has commented on UC Voicemail to AD Distribution List

1 week 4 days ago
You cannot build DLs that automatically sync up with AD groups, you best bet is...

Chris Deren has commented on UCCx 7.0.1-SR05 - Internet Explorer 11 Compatibility

1 week 4 days ago
Check out the compatibility matrix:http://www.cisco.com/c/dam/en/us/td/docs/...

Chris Deren has commented on uccx scipt question, get all lost calls

1 week 4 days ago
Not sure how you are planning on getting lost calls from a routing script, but...

Chris Deren has commented on sending directory number instead of external number mask in SIP trunk parameters

1 week 4 days ago
How about the route list, is it set to ON there?

Chris Deren has commented on Compatibility of EVM-HD-8FXS/DID and EM3-HDA-8FXS/DID with Cisco 2921

1 week 5 days ago
Yes, SM-NM-ADPTR=  

Chris Deren has commented on UCCE : usage of CIPC vs Hard phone in contact center

1 week 5 days ago
Couple of items:With CIPC you are using soft phone so QoS and security need to...

Chris Deren has commented on Backup PRI Line?

1 week 5 days ago
For outbound you are in full control, so simply configure your dial peers...

Chris Deren has commented on Compatibility of EVM-HD-8FXS/DID and EM3-HDA-8FXS/DID with Cisco 2921

1 week 5 days ago
Yes, they are compatible inside the SM adapter.Chris

Chris Deren has commented on Change certificate information fields

1 week 5 days ago
My pleasure, thank you for nice rating.

Chris Deren has commented on Change certificate information fields

1 week 5 days ago
Have you looked at "set web-security" via CLI?http://www.cisco.com/c/...

Bio

Technical Lead
CCIE-Voice #17137.

I have been working with Cisco Unified Communications technologies since 2002. I started my career on CallManager 3.3 and limited applications that came with it back then to see the technology evolve to broad range of Unified Communications applications, messaging, presence, SIP trunking, collaboration, etc. My other area of focus is contact center ranging from small UCCX deployments to large enterprise UCCE accounts. My daily job includes the full project life cycle from pre-sales, architecture and design, to implementation and support.

I started to regularly participate on Netpro in April 2005, and I have to admit I got kind of addicted to the forum. I find it most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities.

My advice to anyone interested in Networking technologies is to read, research, study and enjoy these technologies as the material is infinite.








  • Cisco Designated VIP

    2015 IP Telephony





  • Cisco Designated VIP

    2014 IP Telephony, Unified Communications





  • Cisco Designated VIP

    2013 IP Telephony, Unified Communications, Contact Center





  • Cisco Designated VIP

    2011 Contact Center









Chris Deren's Stats

Points18469
Discussion started 130
Answers marked as Correct 1702
Endorsed 21
Content Rated 252