Chris Deren

Member Since: Jan 26, 2005

English
Chris Deren's Activity on Cisco Support Community
Currently displaying 50 results

Chris Deren has commented on Unified Sysrtem - IP Telephone Call Manager

13 hours 18 min ago
Where are the calls coming from? If from Unity Connection voicemail auto...

Chris Deren has commented on CER 10.02 and CUCM 9.02 and PLM 10.51

13 hours 19 min ago
Until you are ready to upgrade your CUCM you can run PLM locally on the CER...

Chris Deren has commented on Integration of Polycom SIP phones with Cisco Call Manager 10.X

13 hours 28 min ago
I have installed different ones both as Basic and Advanced, few caveats to be...

Chris Deren has commented on Call manager 8.6 changing 7945 display logo

13 hours 33 min ago
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7975G_7971g-...

Chris Deren has commented on How can I check if there are outbound license configured in UCCX 8.5(X)

13 hours 37 min ago
Premium edition on CCX comes with outbound dialer licenses, as you can see on...

Chris Deren has commented on UCCX: How to assign a skill to an agent?

13 hours 39 min ago
You might be better served posting your questions here:https://communities....

Chris Deren has commented on Ask the Expert: Configuring and Troubleshooting Cisco Unified Attendant Console Advanced Edition

18 hours 44 min ago
Alok,Thank you for the procedure, have you tried it? I don't think this...

Chris Deren has commented on Unified Communications Manager

20 hours 24 min ago
Are you changing it on the proper phone by going via Device --> find device...

Chris Deren has commented on Unified Communications Manager

20 hours 39 min ago
Did the phone reset properly after you pressed "Apply config" or...

Chris Deren has commented on Between CUCM 10.5(2) and 11.0

20 hours 42 min ago
Ensure compatibility of all other apps you may have in the environment, and...

Chris Deren has commented on Can users be setup to use the same phone for 2 separate Cisco Agent accounts?

20 hours 43 min ago
You did not specify if this is UCCX or UCCE, assuming UCCX the only solution is...

Chris Deren has commented on setting up CCX 10

20 hours 45 min ago
Make sure the password policy on the application user does not force it to...

Chris Deren has commented on Close Caption on 9971 phones

20 hours 46 min ago
It is not available natively, you need to look into some third party solutions.

Chris Deren has commented on Unified Communications Manager

20 hours 52 min ago
This is "line text label" field on the DN, so simply change it to...

Chris Deren has commented on CISCO2911/K9 upgrade license

20 hours 58 min ago
email licensing@cisco.com and describe the situation, they should be able to...

Chris Deren has commented on Does the TZ parameter get correct time zone for normal time period or day light saving period

21 hours 1 min ago
That is a very good question and never though about it this way, honestly I don...

Chris Deren has commented on Problem for create Call Control Group

1 day 20 hours ago
Is the AXL username defined configured properly? Is the password set not to...

Chris Deren has commented on Agent Login error

1 day 20 hours ago
Can you provide screen shot?

Chris Deren has commented on Does the TZ parameter get correct time zone for normal time period or day light saving period

1 day 20 hours ago
It will, it simply uses the server time and then converts to appropriate time...

Chris Deren has commented on Cisco VoIP conversion

1 day 20 hours ago
+5 for Terry for pointing to proper documentation.In summary:add end user or...

Chris Deren has commented on Regarding UC Phone Model 7942G

1 day 20 hours ago
What is "third party exchange"? Is it service of some kind?  ...

Chris Deren has commented on Config H323 between CUCM and GW 2900

1 day 20 hours ago
Call disconnects with reason code:Cause No. 47 - resource unavailable,...

Chris Deren has commented on Support Ip phone 8845 with cucm 10.5.1

2 days 10 hours ago
Pakirathan,Let us know if you are good to go by marking this thread as closed....

Chris Deren has commented on UCCE 9.x and phone rec

2 days 15 hours ago
Refer to the following for list of all compatible phones:http://docwiki.cisco....

Chris Deren has commented on MOH Server Unregistered

2 days 17 hours ago
The CM service is responsible for registering any media rescources, the Cisco...

Chris Deren has commented on Can't make an outside phone call with Cisco Jabber 10.5.1 when connected via VPN

2 days 18 hours ago
Sounds like your CUCM is configured to use device mobility and local route...

Chris Deren has commented on Supported ESXi Versions

2 days 20 hours ago
My understanding is that any update on top of the base version is supported....

Chris Deren has commented on Calls has to be routed to VM after business hours

2 days 20 hours ago
Configure time of day routing in CUCM, build time schedule and period for after...

Chris Deren has commented on DSP Resources Allocation

2 days 20 hours ago
You can use DSP calculator available on Cisco.comalso, this is explained in...

Chris Deren has commented on Ask the Expert: Configuring and Troubleshooting Cisco Unified Attendant Console Advanced Edition

2 days 20 hours ago
I just installed AC Advanced 10.5.2 and to my surprise noticed that +e164...

Chris Deren has commented on CME issue

2 days 20 hours ago
Because you have POTS (FXO) line which can deliver only single number and for...

Chris Deren has commented on HOW TO DISABLE SPEAKER FOR 6921 / 7945 IP PHONE IN CUCM

2 days 20 hours ago
Check "Disable Speakerphone" on the device page, if you need to do...

Chris Deren has commented on Update UCCX from 9.0.2.11001-24 to 9.0(2)SU1 to SU2

2 days 21 hours ago
Not much to this, upgrade CCX and CCX HA server (if you have one), run the CAD...

Chris Deren has commented on A few IP phones getting problem with registering issue with call manager

2 days 21 hours ago
Browse the IP address of the phone and review the console logs for clues.

Chris Deren has commented on Call Manager DRS alternate user

3 days 11 hours ago
I don't think so as you need to use OS admin credentials. But I am slightly...

Chris Deren has commented on Extension Mobility and Cisco Jabber CSF profile for UCCX Agents

3 days 21 hours ago
Correct, you cannot have the same ACD line on more than one device. Extension...

Chris Deren has commented on Extension Mobility and Cisco Jabber CSF profile for UCCX Agents

3 days 21 hours ago
CSF is not Jabber profile, it is a Jabber soft phone device, you do not need...

Chris Deren has commented on UC on UCS - Migrate Virtual Machine

3 days 21 hours ago
Vmotion is your quickest and most reliable option. vMotion is supported on most...

Chris Deren has commented on Support Ip phone 8845 with cucm 10.5.1

4 days 18 hours ago
Duplicate post:https://supportforums.cisco.com/discussion/12588271/support-ip-...

Chris Deren has commented on Support Ip phone 8845 with cucm 10.5.1

4 days 18 hours ago
Duplicate post:https://supportforums.cisco.com/discussion/12588271/support-ip-...

Chris Deren has commented on Support Ip phone 8845 with cucm 10.5.1

4 days 18 hours ago
You need to be on CUCM 10.5.2 for compatibility, see 8845 data sheet:http://www...

Chris Deren has commented on Upgraded Call manager express to 7.1 but remains at 3.3

5 days 20 hours ago
Ensure the IOS upgrade was successful, by looking at "sh version",...

Chris Deren has commented on UCCX 9 - Extensions begin with number used in Menu options.

6 days 19 hours ago
Few options I can think of:1. as suggested use option 92. instead of using menu...

Chris Deren has commented on CISCO2911/K9 upgrade license

6 days 21 hours ago
Contact Cisco reseller and have them quote it for you.

Chris Deren has commented on Auto Attendant transfer directly to Voice Mail

6 days 21 hours ago
Where is your auto attendant configured Unity Connection, UCCX, something else?

Chris Deren has commented on Cisco Prime - License Manager WebUI stuck at performing backup

6 days 21 hours ago
I've seen this as well, must be a bug but I did not research, simply...

Chris Deren has commented on Cisco jabber 11.0.(1)

6 days 21 hours ago
I have been playing with Jabber for Windows 11.0 and have not noticed any...

Chris Deren has commented on Jabber fast busy when using expressway

6 days 21 hours ago
Can they dial internal calls or does it fail for all calls internal and...

Chris Deren has commented on Ability to force deskphone mode at first launch

6 days 21 hours ago
Thanks Deji for nice rating. Always a plus to get one for an old post :-)

Chris Deren has commented on Welcome message not clear

1 week 14 hours ago
Great, please mark the thread as answered if this solved your issue.

Bio

Technical Lead
CCIE-Voice #17137.

I have been working with Cisco Unified Communications technologies since 2002. I started my career on CallManager 3.3 and limited applications that came with it back then to see the technology evolve to broad range of Unified Communications applications, messaging, presence, SIP trunking, collaboration, etc. My other area of focus is contact center ranging from small UCCX deployments to large enterprise UCCE accounts. My daily job includes the full project life cycle from pre-sales, architecture and design, to implementation and support.

I started to regularly participate on Netpro in April 2005, and I have to admit I got kind of addicted to the forum. I find it most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities.

My advice to anyone interested in Networking technologies is to read, research, study and enjoy these technologies as the material is infinite.








  • Cisco Designated VIP

    2015 IP Telephony





  • Cisco Designated VIP

    2014 IP Telephony, Unified Communications





  • Cisco Designated VIP

    2013 IP Telephony, Unified Communications, Contact Center





  • Cisco Designated VIP

    2011 Contact Center









Chris Deren's Stats

Points18763
Discussion started 132
Answers marked as Correct 1737
Endorsed 21
Content Rated 258