Chris Deren

Member Since: Jan 26, 2005

English
Chris Deren's Activity on Cisco Support Community
Currently displaying 50 results

Chris Deren has commented on Expressway 8.7 C&E licensing

50 min 27 sec ago
Yes, one of each. Only exception is Rich Media (if applicable) where you apply...

Chris Deren has commented on Expressway 8.7 C&E licensing

1 hour 4 min ago
On Exp-C you  need: LIC-EXP-Series On Exp-E you need: LIC-EXP-...

Chris Deren has commented on Expressway 8.7 C&E licensing

1 hour 47 min ago
Did you have a look at the admin guide? See "Managing Option Keys" chapter here...

Chris Deren has commented on Deactivate Application Dial Rules for Cisco IP Phone 8861

2 hours 17 min ago
Application Dial rules are system wide and thus problematic for many...

Chris Deren has commented on Ring no answer duration not working

2 weeks 21 hours ago
Just a side note, rather than hard coding every extension to X seconds you...

Chris Deren has commented on question about sip trunk between cucm

2 weeks 21 hours ago
If you do not want to allow direct RTP connections between endpoint due to...

Chris Deren has commented on CUCM and IM&P version

2 weeks 21 hours ago
I suggest you read the Jabber deployment guide: http://www.cisco.com/c/en/us/...

Chris Deren has commented on CUCM and IM&P version

2 weeks 1 day ago
IMP is required if instant messaging and presence is desired, you can run...

Chris Deren has commented on 8811 BIB Function

2 weeks 2 days ago
That is strange as the 8845 and 8831 hardware is the same in this regard. I...

Chris Deren has commented on Cisco Finesse failover behavior

2 weeks 4 days ago
You can read this doc on expected failover behavior of finesse: http://www....

Chris Deren has commented on Suggestions for UCCX Deployment

2 weeks 4 days ago
Your other option is to have location specific agents, where the agent uses...

Chris Deren has commented on UCCX

3 weeks 4 days ago
Are you using Finesse or CAD? As the process is different.

Chris Deren has commented on Smartnet on Cisco IP Phones

3 weeks 4 days ago
Correct, you require SWSS support on all of your CUCM licenses, CUWL and UCL...

Chris Deren has commented on Smartnet on Cisco IP Phones

3 weeks 4 days ago
You are correct, application licensing support entities you to software...

Chris Deren has commented on Abbreviated dial can't be successful

3 weeks 5 days ago
How do you invoke it? Do you press the number and then press the AbbrDial soft...

Chris Deren has commented on Double tone Cisco IP phone.

3 weeks 6 days ago
Sounds like the phone is configured with another country's network locale as...

Chris Deren has commented on Double tone Cisco IP phone.

3 weeks 6 days ago
Are you referring to "secondary dial tone"? If, so that is typically desired to...

Chris Deren has commented on CER Testing

3 weeks 6 days ago
Sure, on the voice-gateway or via called party transformation pattern translate...

Chris Deren has commented on Copy recorded Messages to Windows UCCX 10

4 weeks 1 hour ago
Do you not have DRS backup configured on your CCX server? That should take the...

Chris Deren has commented on UC Manager Upgrade from 6.1.4 to 11.5 (Cisco BE6K)

4 weeks 1 day ago
Once you go to 11.5 the 78XX models are supported natively and you do not need...

Chris Deren has commented on Abbreviated dial can't be successful

4 weeks 1 day ago
That is the correct process. Can you by chance post the speed dial...

Chris Deren has commented on UC Manager Upgrade from 6.1.4 to 11.5 (Cisco BE6K)

4 weeks 1 day ago
You should not need to upgrade any other applications since this is minor...

Chris Deren has commented on UC Manager Upgrade from 6.1.4 to 11.5 (Cisco BE6K)

4 weeks 1 day ago
As I pointed out above you do need to be on 6.1.5, so I would suggest upgrading...

Chris Deren has commented on 8811 BIB Function

1 month 2 hours ago
Jaimie is correct (+5). In addition BiB can be used for call recording with...

Chris Deren has commented on Abbreviated dial can't be successful

1 month 2 hours ago
What if you dial 7080 directly? Are you pressing the AbbrDial button?

Chris Deren has commented on Smartnet on Cisco IP Phones

1 month 2 hours ago
Most customers I work with do not get smartnet on the phones themselves, only...

Chris Deren has commented on UC Manager Upgrade from 6.1.4 to 11.5 (Cisco BE6K)

1 month 2 hours ago
You need to request the upgrade through PUT tool (cisco.com/upgrade) at which...

Chris Deren has commented on UC Manager Upgrade from 6.1.4 to 11.5 (Cisco BE6K)

1 month 2 hours ago
Correct, changing IP will only be done on the new servers. If you are changing...

Chris Deren has commented on UC Manager Upgrade from 6.1.4 to 11.5 (Cisco BE6K)

1 month 2 hours ago
Correct, if you change IP addresses and hostname you need to adjust all...

Chris Deren has commented on CUCM version 9.1.2.10000-28 supported Polycom Conference phone.

1 month 1 day ago
My pleasure. Please remember to rate all useful posts!

Chris Deren has commented on Voice Gateway Selection

1 month 1 day ago
It's all based on number of concurrent calls you want to allow. Each platform...

Chris Deren has commented on Voice Gateway Selection

1 month 1 day ago
In addition keep in mind that you need to purchase CUBE licenses when...

Chris Deren has commented on Cisco Call Recording

1 month 1 day ago
If your SPAN is only spanning port of the PSTN GW then you will not get it to...

Chris Deren has commented on Call Center

1 month 1 day ago
Sure, you can do anything you desire with the destination of the voicemail....

Chris Deren has commented on CUCM portal accepts speed-dial settings but phone doesn't

1 month 2 days ago
Do the speed dials show up on the phone configuration in CUCM? What do you...

Chris Deren has commented on CUCM portal accepts speed-dial settings but phone doesn't

1 month 2 days ago
What do you mean by "phone doesn't"? Are you saying that when you add speed...

Chris Deren has commented on Prevent Logged out Phones Dialing Out Except Emergency?

1 month 2 days ago
No, it does not if you use Local Route groups in which case single 999 ...

Chris Deren has commented on UC Manager Upgrade from 6.1.4 to 11.5 (Cisco BE6K)

1 month 2 days ago
Yes, the migration task is meant for migrating from MCS to UCS. BE6K is simply...

Chris Deren has commented on UC Manager Upgrade from 6.1.4 to 11.5 (Cisco BE6K)

1 month 2 days ago
You first need to be on CUCM 6.1.5 as documented here: http://www.cisco.com/c/...

Chris Deren has commented on Prevent Logged out Phones Dialing Out Except Emergency?

1 month 2 days ago
Why not use "use external phone number mask" on your 999 route pattern and rely...

Chris Deren has commented on UC Manager Upgrade from 6.1.4 to 11.5 (Cisco BE6K)

1 month 2 days ago
Check out Prime Collaboration Deployment (PCD) application which eases the...

Chris Deren has commented on FXO ports as an MGCP Caller-ID Problem

1 month 2 days ago
So, you enabled "Enable Caller ID" checkbox on the port? What country is...

Chris Deren has commented on Cisco Unity

1 month 2 days ago
You cannot, rather than specifying the user, enter an extension. Also,...

Chris Deren has commented on Cisco Unity

1 month 3 days ago
Configure 1234 as CTI Route Point and set to for forwardAll to voicemail, this...

Chris Deren has commented on Cisco Unity

1 month 3 days ago
How is the call first routed to Unity Connection? What device is it matching in...

Chris Deren has commented on Cisco Expressway MRA Global Deployment

1 month 3 days ago
Outside of your expressway clustering requirements where the round trip delay...

Chris Deren has commented on Cisco 3945 and ISDN status TEI_Assigned,

1 month 3 days ago
Why are you emulating network? What are you connecting to? Another PBX or telco...

Chris Deren has commented on UCCX script compatibility v8.5 to v10.6

1 month 4 days ago
Open the script in 10.6 script editor and run validation on it to ensure all is...

Chris Deren has commented on Cisco UCCX IVR port License

1 month 4 days ago
With CCX Premium which is what you have you get 2 IVR ports for each agent...

Chris Deren has commented on Cisco Expressway MRA Global Deployment

1 month 4 days ago
Correct, ideally you would have a single domain for all users across all IMPs...

Bio

Technical Lead
CCIE-Voice #17137.

I have been working with Cisco Unified Communications technologies since 2002. I started my career on CallManager 3.3 and limited applications that came with it back then to see the technology evolve to broad range of Unified Communications applications, messaging, presence, SIP trunking, collaboration, etc. My other area of focus is contact center ranging from small UCCX deployments to large enterprise UCCE accounts. My daily job includes the full project life cycle from pre-sales, architecture and design, to implementation and support.

I started to regularly participate on Netpro in April 2005, and I have to admit I got kind of addicted to the forum. I find it most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities.

My advice to anyone interested in Networking technologies is to read, research, study and enjoy these technologies as the material is infinite.








  • Cisco Designated VIP

    2016 IP Telephony, Contact Center, Unified Communications





  • Cisco Designated VIP

    2015 IP Telephony





  • Cisco Designated VIP

    2014 IP Telephony, Unified Communications





  • Cisco Designated VIP

    2013 IP Telephony, Unified Communications, Contact Center





  • Cisco Designated VIP

    2011 Contact Center









Chris Deren's Stats

Points20969
Discussion started 137
Answers marked as Correct 1932
Endorsed 28
Content Rated 304