Chris Deren

Member Since: Jan 26, 2005

English
Chris Deren's Activity on Cisco Support Community
Currently displaying 50 results

Chris Deren has commented on CUCM 11 Cluster Deisgn

1 hour 19 min ago
Why do you need 2 clusters for 400 users? Typically you deploy your publishers...

Chris Deren has commented on Part Number for Additional CUWL License

1 hour 24 min ago
CUWL Standard - NEW-UWL-STD UCL enhanced - LIC-CUCM-11X-ENH-A

Chris Deren has commented on one way audio on ISDN pri

1 hour 29 min ago
Can you post your configuration?

Chris Deren has commented on not able to forward call to mobile no when calling from PSTN

1 hour 30 min ago
Sounds like telco is rejecting the call due to ANI screening and the exposed...

Chris Deren has commented on Relay Voicemail to Email Questions Unity Connection 9.X

2 days 7 hours ago
Yes, Bulk Administration Tool on the bottom section of UCXN admin page.

Chris Deren has commented on need help with CCX scripting

2 days 7 hours ago
If you want to avoid scripting, then you should look into time of day routing...

Chris Deren has commented on Relay Voicemail to Email Questions Unity Connection 9.X

2 days 7 hours ago
One east thing you could do it export all users and locate the desired column...

Chris Deren has commented on CUCM intercluster trunk and hunt group

2 days 7 hours ago
You need play around with the SNR timers as I suggested in previous post to...

Chris Deren has commented on uccx scripting

3 days 1 hour ago
Call never comes into CSQ right away, call comes in to trigger (CTI RP) that...

Chris Deren has commented on uccx scripting

3 days 1 hour ago
I am not sure I follow, is the menu before you send calls to any CSQs or while...

Chris Deren has commented on uccx scripting

3 days 1 hour ago
You can always have nested "select resource" steps and queue multiple CSQs, if...

Chris Deren has commented on Need to know about the SRST license

5 days 7 hours ago
1. You do not, SRST are RTU paper licenses that do not get applied 2. you...

Chris Deren has commented on Cisco expressway-E for Video confrence rather than VCS expressway

6 days 19 min ago
You can allow B2B video calls on the MRA Expressway but simply adding Rich...

Chris Deren has commented on CUCM intercluster trunk and hunt group

6 days 29 min ago
No, because to use CTI RP you would need to setup call forward all on it,...

Chris Deren has commented on CUCM intercluster trunk and hunt group

6 days 5 hours ago
No, when you go to the line group you will notice the only things you can add...

Chris Deren has commented on have problem in make calls from ip phone dx650 to any other but still recieve calls

6 days 6 hours ago
Sounds like you are dialing number that is not reachable. What are you dialing...

Chris Deren has commented on Qos on CME

6 days 6 hours ago
What is your specific question? You did not specify what exact system you have...

Chris Deren has commented on CUCM intercluster trunk and hunt group

6 days 6 hours ago
You cannot add extensions from remote cluster into a line group. Your best...

Chris Deren has commented on No MoH on basic queueing in CUCM 10

6 days 6 hours ago
Interesting, I am assuming there are members part of this group? I found this...

Chris Deren has commented on Unity application sincronization with Outlook

6 days 6 hours ago
Duplicate post, replied in: https://supportforums.cisco.com/discussion/...

Chris Deren has commented on impact on changing the ip address of Cisco Unity Connection Subscriber

6 days 6 hours ago
Yes, here is document on how to do this with CUCM and IMP, there is similar...

Chris Deren has commented on Unity voice mail app is not working with outlook after migrating exchange server to cloud version

6 days 6 hours ago
Are you talking about Unity Connection or legacy Unity? If Unity connection,...

Chris Deren has commented on VM password length

6 days 6 hours ago
You setup whatever Authentication policy you want, and you can have different...

Chris Deren has commented on No MoH on basic queueing in CUCM 10

6 days 6 hours ago
Can you post screen shots of the MOH source configuration? Did you configure...

Chris Deren has commented on CUCM 11 | MEET ME

6 days 7 hours ago
Rajan, Conference Now is a separate feature from MeetMe, the MeetMe still...

Chris Deren has commented on CUCM 11 | MEET ME

1 week 3 hours ago
MeetMe has not changed at all in version 11, it works the same as it always did...

Chris Deren has commented on 30 Offices VPN with VoiP

1 week 2 days ago
That is a big drawback. This is no different than hub/spoke old days Frame-...

Chris Deren has commented on CCX 10.6 Finesse. Phonebook Administration

1 week 2 days ago
Unfortunately the phone books are defined by the administrator: Phonebooks...

Chris Deren has commented on Can you apply a filter to a PCM capture?

1 week 2 days ago
This is an odd one. Can this be replicated by calling the agents directly on...

Chris Deren has commented on Can you apply a filter to a PCM capture?

1 week 2 days ago
If you suspect the issue to be PRI related, then packet capture will not...

Chris Deren has commented on Jabber Expressway MRA connects to all but Softphone

1 week 2 days ago
Good job, and thanks for the update. I find it interesting that the zone was...

Chris Deren has commented on 30 Offices VPN with VoiP

1 week 2 days ago
Why would you convert MPLS to VPN? is it cost?  Site-to-Site VPN might be...

Chris Deren has commented on Can you apply a filter to a PCM capture?

1 week 2 days ago
To my understanding the packet capture built into the router is not meant to be...

Chris Deren has commented on Can you apply a filter to a PCM capture?

1 week 2 days ago
What are you using for the capture? Where is it connected or running on?

Chris Deren has commented on Jabber Expressway MRA connects to all but Softphone

1 week 2 days ago
Are the CSF and TCT devices configured and associated with the end user?...

Chris Deren has commented on New CME Deployment - SCCP or SIP for phones?

1 week 2 days ago
There are still some limitations with the SIP phones vs. SCCP. I don't have a...

Chris Deren has commented on CUBE HA on IOS XE

1 week 2 days ago
The 4XXX routers do not support HSRP, they use Interchassis High...

Chris Deren has commented on New CME Deployment - SCCP or SIP for phones?

1 week 2 days ago
I would stick with SCCP for the models that support it.

Chris Deren has commented on call fails_cucm_cer_psap call back not working

1 week 2 days ago
Call always uses dial-peer, and from your previous debug it was evident....

Chris Deren has commented on UCXN CUPI

1 week 2 days ago
Yes, here is the documentation for the REST API for viewing/changing greetings...

Chris Deren has commented on cisco 7941 IP Phone

1 week 2 days ago
What system? CUCM with Unity Connection? CME with CUE, other? What is the...

Chris Deren has commented on Query on Skill group

1 week 2 days ago
1. In ICM script you first need to send the call to Skill Group node before...

Chris Deren has commented on Please verify my POTS dial-peers

1 week 3 days ago
" because that makes the SRST setup easier...I.E. use the same dial-peers...

Chris Deren has commented on GET request

1 week 3 days ago
You're welcome and good luck.

Chris Deren has commented on 3845 ISR CUBE Router CCP limit?

1 week 3 days ago
Can you defined what "CCPS" means? The CUBEs are rated by concurrent SIP...

Chris Deren has commented on Please verify my POTS dial-peers

1 week 3 days ago
My preference is not to strip the leading 9 on CUCM, and instead let the GW...

Chris Deren has commented on GET request

1 week 3 days ago
I'd suggest posting your question on developer forum: https://communities....

Chris Deren has commented on CUCM 8.5.1 License for 7945

1 week 3 days ago
When you purchase license you should be purchasing it with support, so that it...

Chris Deren has commented on Integrating CUCM with internal App

1 week 3 days ago
https://developer.cisco.com under Browse --> Collaboration --> Call...

Chris Deren has commented on CME license expiry

1 week 3 days ago
It's been a while since I played with CME, but the licenses have always been...

Bio

Technical Lead
CCIE-Voice #17137.

I have been working with Cisco Unified Communications technologies since 2002. I started my career on CallManager 3.3 and limited applications that came with it back then to see the technology evolve to broad range of Unified Communications applications, messaging, presence, SIP trunking, collaboration, etc. My other area of focus is contact center ranging from small UCCX deployments to large enterprise UCCE accounts. My daily job includes the full project life cycle from pre-sales, architecture and design, to implementation and support.

I started to regularly participate on Netpro in April 2005, and I have to admit I got kind of addicted to the forum. I find it most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities.

My advice to anyone interested in Networking technologies is to read, research, study and enjoy these technologies as the material is infinite.








  • Cisco Designated VIP

    2016 IP Telephony, Contact Center, Unified Communications





  • Cisco Designated VIP

    2015 IP Telephony





  • Cisco Designated VIP

    2014 IP Telephony, Unified Communications





  • Cisco Designated VIP

    2013 IP Telephony, Unified Communications, Contact Center





  • Cisco Designated VIP

    2011 Contact Center









Chris Deren's Stats

Points20119
Discussion started 136
Answers marked as Correct 1879
Endorsed 25
Content Rated 291