Chris Deren

Member Since: Jan 26, 2005

English
Chris Deren's Activity on Cisco Support Community
Currently displaying 50 results

Chris Deren has commented on PVDM4 Part Number for NIM Module

1 day 13 hours ago
This is correct, FXO NIMs have built in PVDMs: The analog voice modules (FXS,...

Chris Deren has commented on CUCM Router Filter

2 days 7 hours ago
Sure, route filters are optional, think of them as summarization of specific...

Chris Deren has commented on UCCX 8.5 - Agents Team State Reason Code shows 0

2 days 13 hours ago
Here is similar thread from a while ago: https://supportforums.cisco.com/...

Chris Deren has commented on Implementation Problem For IPT through PSTN Connectivity

2 days 13 hours ago
Look into SIP trunking, depending on market it might be cheaper that PRI...

Chris Deren has commented on Cisco IP Phone 8845, what are the 3 bottom right button for?

2 days 13 hours ago
Unfortunately not with current firmware release, however that might be changing...

Chris Deren has commented on question about mgcp analog gateway fxo

3 days 8 hours ago
Perhaps you have a route pattern pointing directly to it. Once you point route...

Chris Deren has commented on Cisco IP Phone 8845, what are the 3 bottom right button for?

3 days 8 hours ago
All 5 are session buttons, one for each call as you keep stacking them.

Chris Deren has commented on Unity Exchange Account

3 days 9 hours ago
Just follow the Unified Messaging guide: http://www.cisco.com/c/en/us/td/docs/...

Chris Deren has commented on be6000s

3 days 12 hours ago
The BE6S is simply a 2921 router which does support RPS connectivity.

Chris Deren has commented on CCX Call Consult Tansfer / Hunt groups / call pick ups

3 days 12 hours ago
What if instead of doing consult transfer from the CCX script you use Redirect...

Chris Deren has commented on UCCX - Can we change UCCX System default promplts

3 days 12 hours ago
Since current versions of CCX are Linux appliances you are not able to change...

Chris Deren has commented on Unity Exchange Account

3 days 12 hours ago
Are you asking about Unity or Unity Connection? What version and what version...

Chris Deren has commented on Cisco Finesse (For UCCX) 10.6 Bandwidth Utilization - Update

4 days 12 hours ago
Thanks James for the info (+5).

Chris Deren has commented on cisco xcp file transfer manager

4 days 12 hours ago
Do you have proper configuration in IMP including the postgresql database?...

Chris Deren has commented on Call Forward all on ICD Extension not working

4 days 13 hours ago
Forwarding ACD calls from ACD extension is and never was supported. If agents...

Chris Deren has commented on Destination-Pattern Router 2911

4 days 13 hours ago
Jaime is correct (+5), one difference between pots and voip dial-peer is the...

Chris Deren has commented on SIP trunk between Cisco and Avaya

4 days 13 hours ago
review the trunk/gateway calling party transformation, review transformation...

Chris Deren has commented on Polycom soundstation 7000 IP Phone-License requirements on CUCM 9

4 days 13 hours ago
Correct if no user is assigned to the device or if the user is assigned to only...

Chris Deren has commented on Transfers and Conferencing

4 days 13 hours ago
Is conferencing and transferring working locally between the phones at the same...

Chris Deren has commented on VOIP system assessment and inventory

4 days 13 hours ago
Looking/seeing configuration but not knowing if it's correct or what it is...

Chris Deren has commented on SCCP VG224 gateway in SRST can only dial max 11 digits

5 days 8 hours ago
Are these analog ports registered in SRST? Can you provide show run from both...

Chris Deren has commented on VOIP system assessment and inventory

5 days 8 hours ago
My recommendation is to hire reputable Cisco partner to perform this for you....

Chris Deren has commented on Cucm to ip-pbx

5 days 8 hours ago
1. I am not familiar with Panasonic architecture, so I cannot speak to that...

Chris Deren has commented on CUCM 7.1.5 to CUCM 9.0.1 Upgrade

5 days 9 hours ago
Sure, you can get it from the official wikis: http://docwiki.cisco.com/wiki/...

Chris Deren has commented on RouteListExhausted over H.225 Trunk (Gatekeeper Controlled) on CUCM v10.5

5 days 12 hours ago
Yes, I would look at "debug gatek main 10". Is inbound working to this CUCM...

Chris Deren has commented on PVDM4 Part Number for NIM Module

5 days 13 hours ago
PVDM4s come in different sizes, see here: http://www.cisco.com/c/en/us/...

Chris Deren has commented on RouteListExhausted over H.225 Trunk (Gatekeeper Controlled) on CUCM v10.5

6 days 6 hours ago
Are the 10.5 clusters showing up on GW "sh gatek endpoint"? Did you reset the...

Chris Deren has commented on Detect Call Waiting

6 days 6 hours ago
No, the closest you can get is with "Callback" feature: http://www.cisco.com/c...

Chris Deren has commented on Cucm to ip-pbx

6 days 6 hours ago
You do not need CUBE (router) in most CUCM to IP-PBX integrations, simply...

Chris Deren has commented on Expressways MRA - One side says traversal is up, other says it's down

6 days 12 hours ago
Make sure that whatever you are pointing to (fqdn, hostname, ip address) is...

Chris Deren has commented on VG 224 getting a fast busy tone whenever dialing the digits

1 week 12 hours ago
Is the endpoint registered in CUCM?

Chris Deren has commented on CME Incoming call Issue

1 week 2 days ago
Telco presents you with only 3 digits: Called Party Number i = 0xC1, '...

Chris Deren has commented on CME Incoming call Issue

1 week 3 days ago
Can you post "debug isdn 931" and "debug voice dialpeer"? Also, post your...

Chris Deren has commented on cisco desktop agent logon ;

1 week 3 days ago
In addition the login is case sensitive, so if your username defined in AD has...

Chris Deren has commented on Call into CME then get dialtone to dial back out

1 week 3 days ago
The feature is called Mobile Voice Access on CUCM, here is what I found for CME...

Chris Deren has commented on New to UCCX scripting using ver 10.5

1 week 4 days ago
You can get some excellent sample script here: Cisco Unified Contact Center...

Chris Deren has commented on CTI route points (triggers) vs translation patterns for inbound calls

1 week 4 days ago
If you need to evaluate the DN in the script then you should build either...

Chris Deren has commented on unable to make local calls

1 week 4 days ago
As already asked by others, please provide more details: What system are you...

Chris Deren has commented on CUBE SIP - Route call based on "To" and "From"

1 week 4 days ago
You need to contact the provider to find out why they are saying "garbage" in...

Chris Deren has commented on Expressway-E Dual NICs

1 week 4 days ago
Essentially this is achieved by adding static routes to the E server to point...

Chris Deren has commented on CUCM SIP Timers

1 week 5 days ago
You can customize some SIP timers via SIP profile and apply the profile to...

Chris Deren has commented on CUCM SIP Timers

1 week 5 days ago
Correct, CUCM SIP timers are global, if you have CUBE you can change some...

Chris Deren has commented on No DTMF to Unity Connection from PSTN

1 week 5 days ago
Make sure you have proper inbound dial-peer besides your outbound dial-peer...

Chris Deren has commented on alerting name

1 week 6 days ago
No problem. Let us know if you need anything further on this topic, otherwise...

Chris Deren has commented on alerting name

1 week 6 days ago
No, alerting name and display are 2 separate items serving 2 different purposes...

Chris Deren has commented on alerting name

1 week 6 days ago
Alerting and Display name are different fields in the database, so whatever the...

Chris Deren has commented on uccx scripting

1 week 6 days ago
Sounds like the prompt is not being located, can you create a local prompt...

Chris Deren has commented on CVP Call Studio

1 week 6 days ago
Himanshu, Did you have a chance to review these programming guides: http://...

Chris Deren has commented on uccx scripting

1 week 6 days ago
You need to elaborate on your request. So, the call hits this script, but...

Chris Deren has commented on Unable to install patch during CUCM 10.5 Build

1 week 6 days ago
+5 to Rob. My recommendation would be to contact TAC and ask for bootable media...

Bio

Technical Lead
CCIE-Voice #17137.

I have been working with Cisco Unified Communications technologies since 2002. I started my career on CallManager 3.3 and limited applications that came with it back then to see the technology evolve to broad range of Unified Communications applications, messaging, presence, SIP trunking, collaboration, etc. My other area of focus is contact center ranging from small UCCX deployments to large enterprise UCCE accounts. My daily job includes the full project life cycle from pre-sales, architecture and design, to implementation and support.

I started to regularly participate on Netpro in April 2005, and I have to admit I got kind of addicted to the forum. I find it most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities.

My advice to anyone interested in Networking technologies is to read, research, study and enjoy these technologies as the material is infinite.








  • Cisco Designated VIP

    2016 IP Telephony, Contact Center, Unified Communications





  • Cisco Designated VIP

    2015 IP Telephony





  • Cisco Designated VIP

    2014 IP Telephony, Unified Communications





  • Cisco Designated VIP

    2013 IP Telephony, Unified Communications, Contact Center





  • Cisco Designated VIP

    2011 Contact Center









Chris Deren's Stats

Points20437
Discussion started 137
Answers marked as Correct 1904
Endorsed 26
Content Rated 300