Christopher Edgeworth

Member Since: Jan 14, 2009

English
Christopher Edgeworth commented on No audio on internal calls - Incoming & Outgoing are fine though in Voice Systems 3 years ago

Hi John,I think we'll need to get someone to take a look at the SIP messaging to see what is going...

Christopher Edgeworth commented on No audio on internal calls - Incoming & Outgoing are fine though in Voice Systems 3 years ago

Hi John,Are all the phones getting the correct IP addresses from the Voice VLAN (10.1.x.x) by...

Christopher Edgeworth commented on User Voicemail versus Group Voicemail in Voice Systems 3 years ago

Hi James, A hunt group extension is a virtual extension, it doesn't actually exist on anyone's...

Christopher Edgeworth commented on SIP - Firewall/ACLs in Voice Systems 3 years ago

Hi Jack,No, you don't need to install a PMF.  There are no services in the UC320W that allow the...

Christopher Edgeworth commented on UC320 and DID numbers in Voice Systems 3 years ago

Hi Jack,As you can see from the graphic posted above, you need a inbound route for each DID you...

Christopher Edgeworth commented on UC320W - No WAN in Voice Systems 3 years ago

Hi,If there is no WAN connectivity you may set the system clock via the a SPA Phone.  Press the...

Christopher Edgeworth commented on UC320W with HP Procurve Switches in Voice Systems 3 years ago

Hi Roland,Yes, the the configuration you have built will work but I'll suggest that it is not...

Christopher Edgeworth commented on UC320W shared Line in Voice Systems 3 years ago

Hi Graham,You set the Ringtone settings on the phones themselves.  On a SPA525G:1.  Press Settings...

Christopher Edgeworth commented on SPA500DS on UC320W (or just admin access to the phones) in Voice Systems 3 years ago

Hi Jay,Compare tool has been updated.Thanks,Chris

Christopher Edgeworth commented on UC320W shared Line in Voice Systems 3 years ago

Hi Graham,On the phones that you don't want to ring (but flash), change the ringtone for that line...

Christopher Edgeworth commented on UC320W Voicemail to Email in Voice Systems 3 years ago

Hi Graham,What firmware version are you running?  What address are you trying to use?  In my lab...

Christopher Edgeworth commented on UC320W with HP Procurve Switches in Voice Systems 3 years ago

Hi Brian,The devices use Cisco Discover Protocol (CDP) to learn about the VLAN information.  HP...

Christopher Edgeworth commented on Static Routes in Voice Systems 3 years ago

Hi Aaron,There are several supported network topologies.  One of which is using a different router/...

Christopher Edgeworth commented on UC320W upgrade firmware using wan not working in Voice Systems 3 years ago

Hi Ibrahim,I'll suggest rebooting your PC and only opening the web browser to do the upgrade. ...

Christopher Edgeworth commented on UC320 Logged Calls in Voice Systems 3 years ago

Hi Alfred,I just checked the status of the bug and it is now in a closed (final) state.  The missed...

Christopher Edgeworth commented on New Features? in Voice Systems 3 years ago

Hi Stephen,I've updated the FAQ.Thanks,Chris

Christopher Edgeworth commented on Vendor Out of Business, Client has no passwords in Voice Systems 3 years ago

Hi Yasien,The UC320W is not IOS based so the steps you have provided will not work.  It is best to...

Christopher Edgeworth commented on Microsoft PPTP / GRE not working with UC320 in Voice Systems 3 years ago

Hi Matthew,You can use a USB memory stick on the UC320W and use the UC320W TCPdump tool along with...

Christopher Edgeworth commented on SPA500DS on UC320W (or just admin access to the phones) in Voice Systems 3 years ago

Thanks Jay.  I see it now.  I've reached out to our marketing folks to get it corrected.Thanks for...

Christopher Edgeworth commented on SPA500DS on UC320W (or just admin access to the phones) in Voice Systems 3 years ago

Hi Jay,I'd like to help get the information corrected however, from the link provided I see no...

Christopher Edgeworth commented on SIP - Firewall/ACLs in Voice Systems 3 years ago

Hi Daniel,The SIP messaging is restricted to only being accepted from the proxy(s) IP/FQDN in the...

Christopher Edgeworth commented on SIP - Firewall/ACLs in Voice Systems 3 years ago

Hi Daniel,What PMFs are installed on the system?  (Status -> Device -> Alter PMFs)  We did...

Christopher Edgeworth commented on User Voicemail versus Group Voicemail in Voice Systems 3 years ago

Hi Jon,The voicemail capabilities are the same for a group mailbox and a personal mailbox.  If the...

Christopher Edgeworth commented on UC320W FXO to SIP diversion in Voice Systems 3 years ago

Hi,Perhaps I'm missing something, but if the FXO is busy and there is an inbound call to that FXO,...

Christopher Edgeworth commented on The second line call can't hang up in Voice Systems 3 years ago

Hi Rex,I'm assuming they are using FXO for PSTN connectivity.  This sort of problem could be...

Christopher Edgeworth commented on UC320W Multisite in Voice Systems 3 years ago

Sent you a private message with contact details to send additional data.Chris

Christopher Edgeworth commented on UC320W Multisite in Voice Systems 3 years ago

Hi Erick,If you are comfortable using Wireshark to look at packet captures, you could use a USB key...

Christopher Edgeworth commented on UC320W Multisite in Voice Systems 3 years ago

Hi Erick,There are several deployment options (network topologies) for the UC320W.  In the simplest...

Christopher Edgeworth commented on Phone in FXS Port in Key mode in Voice Systems 3 years ago

Hi Russ,In pure key system mode the FXS port (and SPA502 phone)  can't be configured as a member of...

Christopher Edgeworth commented on Dialling restriction when not expected ! in Voice Systems 3 years ago

Hi Jon,This may be a dial plan issue.  Can you please open a case with the Small Business Support...

Christopher Edgeworth commented on SIP Trunk and Two Different Caller ID Outbound in Voice Systems 3 years ago

Hi Edrick,If I read your question correctly, you want to use a SIP provider for PSTN connectivity...

Christopher Edgeworth commented on Strange Slow Ring Tones After Firmware Upgrade in Voice Systems 3 years ago

Hi Tony,What 'Region' do you have configured on the two systems?  Please confirm which Ringtone(s)...

Christopher Edgeworth commented on FXS Default when engaged, used for Fax in Voice Systems 3 years ago

Hi Tony,On your inbound routes page, make sure you have checked the box to send that number for...

Christopher Edgeworth commented on UC320W Multisite in Voice Systems 3 years ago

Hi,While this may work technically, the key pieces that will be missing that is expected from your...

Christopher Edgeworth commented on UC320 AA invalid input = hangup? in Voice Systems 3 years ago

Hi,Do you get the message after entering the first digit of the extension or after you have entered...

Christopher Edgeworth commented on How to limit individual voicemail message length to 1, 2, or 3 minutes in Voice Systems 3 years ago

Hi Jean,Usually this means we are missing the CPC disconnect tone from the FXO service provider. ...

Christopher Edgeworth commented on External call forwarding in Voice Systems 3 years ago

Hi James,All this is doing is allowing you to send the star (*72) code to your FXO provider.  The...

Christopher Edgeworth commented on External call forwarding in Voice Systems 3 years ago

Hi James,Are you configured for Shared FXO or PBX style dialing with 9 + address?  If you are using...

Christopher Edgeworth commented on SPA500DS on UC320W (or just admin access to the phones) in Voice Systems 3 years ago

Hi Ellott,Since all of the provisioning of the phones is handled by the UC320W Configuration...

Christopher Edgeworth commented on SPA500DS on UC320W (or just admin access to the phones) in Voice Systems 3 years ago

Hi Ellot,The SPA500DS is not supported with SPA phones under the control of UC320W.  The only...

Christopher Edgeworth commented on Remote Management Options in Voice Systems 3 years ago

Hi Jeremy,One option might be to consider using Cisco's OnPlus service.http://www.cisco.com/web/...

Christopher Edgeworth commented on Grayfields Deployment behind Juniper SRX100 in Voice Systems 3 years ago

Hi Stephen,I see you are using a private address for the WAN of the UC320W.  Under Status ->...

Christopher Edgeworth commented on Problems with Configuration Utility for UC320W in Voice Systems 3 years ago

Hi,If you open a command prompt on your PC and do a 'arp -a'   several times, then compare with the...

Christopher Edgeworth commented on Poor Outgoing Voice Quality in Voice Systems 3 years ago

Hi,What kind of PSTN access are you using?  SIP trunk, FXO, BRI trunk?Thanks,Chris

Christopher Edgeworth commented on One Way audio wireless bridge in Voice Systems 3 years ago

Hi, I'm not familiar with your wireless equipment.  The requirements that we place upon it is that...

Christopher Edgeworth commented on UC320W, SPA8800 fax configuration in Voice Systems 3 years ago

Hi Frank,The only option that can be tweaked for FAX is whether or not to use T.38 FAX protocol. ...

Christopher Edgeworth commented on Call answered immediately to silence in Voice Systems 3 years ago

Hi Paul,The case has been escalated and the engineer should be in touch shortly.Chris

Christopher Edgeworth commented on UC320W WAN Greyfield with ASA 5505 in Voice Systems 3 years ago

HI,The UC320W is built as a small simple all in one router/AP/PBX/switch.  As such the WAN...

Christopher Edgeworth commented on UC320W WAN Greyfield with ASA 5505 in Voice Systems 3 years ago

Just confirming, you have two NAT lines one for the PC subnet (10.0.0.x) and one for UC320 172.16.1...

Christopher Edgeworth commented on UC320W WAN Greyfield with ASA 5505 in Voice Systems 3 years ago

Hi,Before I start a full disclaimer:  I'm not an ASA expert and only know enough to be dangerous...

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