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Chintan Gajjar commented on Integrated external database to check list VIP customer in Contact Center 1 day ago

Its not clear from your post that if you already have external database setup with VIP records? Are...

Chintan Gajjar commented on UCCE Supervisor access to read only in Contact Center 1 day ago

whats the version of UCCE and what tool supervisor uses to change the agent attribute? web admin?

Chintan Gajjar commented on Comprehensive CVP Call Flow in Contact Center 1 day ago

Whats the version of VVB? from the logs i can see CVP is 11.5.

Chintan Gajjar commented on Comprehensive CVP Call Flow in Contact Center 1 day ago

can you ping vlabccecvp1p.onevoicelab.com from your VXML gateway/voice browser?. it should resolve...

Chintan Gajjar commented on Comprehensive CVP Call Flow in Contact Center 1 day ago

Hi, Please attach the log file as an attachment. If you copy paste the full logs it would show...

Chintan Gajjar commented on Agent Phone keep ringing after the network trasfer in Contact Center 1 day ago

Hi, Can you please elaborate detailed call flow? I did not understand which phone here still keeps...

Chintan Gajjar commented on Comprehensive CVP Call Flow in Contact Center 1 day ago

from a glance, looks like the CVP is treating VRU leg as a new call and sending new call request to...

Chintan Gajjar commented on Whisper Announcement(s) in UCCE 11.0 in Contact Center 1 month ago

I can see you have multiple routing clients for the DNs, are all your routing clients(connected...

Chintan Gajjar commented on UCCX CSQ Call Priority in Contact Center 1 month ago

If you are able to identify the 134 in your script, you can always increase priority of call by set...

Chintan Gajjar commented on Cisco UCCX Agent number save in Contact Center 1 month ago

If UCCX selects an agent from CSQ, there is a way you can store agent detail in user variable....

Chintan Gajjar commented on Password for Finesse Agent Desktop is mandatory... really ? in Contact Center 1 month ago

Yes Password is mandatory for finesse, i dont think of any way you can bypass this requirement. You...

Chintan Gajjar commented on UCCE/Modification Agent problem of AD in Contact Center 1 month ago

ok from the supervisor tab unchecking the supervisor role, save it, then try deleting and...

Chintan Gajjar commented on UCCE/Modification Agent problem of AD in Contact Center 1 month ago

looks like it supervisor agent, try deleting and recreating the same agent.

Chintan Gajjar commented on Queue to skillgroup in Contact Center 1 month ago

TCD/RCD is not real time but they are fast, i have seen RCD/TCD upadting with call information...

Chintan Gajjar commented on VXML App timeout Problem in Contact Center 1 month ago

Hi, Thats why you have to implement the fetchtimeout and fetchaudio. fetchtimeout property is...

Chintan Gajjar commented on convert callback script from "place call" to sub flow in Contact Center 1 month ago

I have done that successfully with UCCX 10.6. The only thing which i felt should we take care of is...

Chintan Gajjar commented on Queue to skillgroup in Contact Center 1 month ago

I don't think you can detect the abandoned calls within the script, like what you option available...

Chintan Gajjar commented on Error Logging in to Mobility Extensions from Finesse Intermittently in Contact Center 1 month ago

with mobility, do you mean extension mobility? if yes, then yes we are also facing the same issue,...

Chintan Gajjar commented on VXML App timeout Problem in Contact Center 1 month ago

try implementing fetchtimeout with fetchaudio and see if during blank period you are able to heal...

Chintan Gajjar commented on convert callback script from "place call" to sub flow in Contact Center 1 month ago

Hey I guess no, you have to use the place call step to get a new call contact required to virtual...

Chintan Gajjar commented on Cisco UCCE Unable to access Diagnostic Portico 403 forbitten error in Contact Center 1 month ago

The local user having member of the ICMDiagnosticframeworkusers works just fine...

Chintan Gajjar commented on uccx ver 10 restarts every week in Contact Center 3 months ago

Hey we had a similar issue where our IP IVR( one of the version of UCCX) was restarting every hour...

Chintan Gajjar commented on Finesse 11.5 (UCCE) QueueStatistics.jsp showing no data in Contact Center 3 months ago

Try Disabling and re-enabling the Queue statistic gadget. http://docwiki.cisco.com/wiki/Desktop:...

Chintan Gajjar commented on SIP dialer: Outbound option 9.0 ( for IVR campaign based on CVP) in Contact Center 3 months ago

Did you enable the ECC variables for Outbound Option? I see in the log below that its not enabled....

Chintan Gajjar commented on Contact Center Architecture in Contact Center 3 months ago

Thanks for Adding up Chris, Just want to add one more variant. There is one more offering from...

Chintan Gajjar commented on Contact Center Architecture in Contact Center 3 months ago

Hey Rahul Welcome, There are basically two different product suite from Cisco for contact center...

Chintan Gajjar commented on SIP dialer: Outbound option 9.0 ( for IVR campaign based on CVP) in Contact Center 3 months ago

There is an option to configure Number pattern to host configuration when you install Dialer, its...

Chintan Gajjar commented on Automate Outbound Dialer Campaign in Contact Center 4 months ago

The file can be renamed with https://jcifs.samba.org/ JCIFS SMB libraries outside CVP server on...

Chintan Gajjar commented on uccx-quick-java-recipes in Contact Center 4 months ago

Hey G, I never thought you would write such in-sensible thing, had a immense respect for your...

Chintan Gajjar commented on Automate Outbound Dialer Campaign in Contact Center 4 months ago

So If it's just renaming, You can do it by a phone call. This has to be done by CVP VXML...

Chintan Gajjar commented on MCP-11MEDIAKIT-K9 in Contact Center 4 months ago

That's actually product code mediasense 11.0 media kit.

Chintan Gajjar commented on CCB migratation from 9.0 to 11.5 in Contact Center 4 months ago

I don't think there should be any problem, Import the applications in newer version of call studio...

Chintan Gajjar commented on Implement extention mobility features on phones(350) in Contact Center 4 months ago

Look at below to use BAT tool to create UDP profiles in bulk: http://www.cisco.com/c/en/us/support/...

Chintan Gajjar commented on Automate Outbound Dialer Campaign in Contact Center 4 months ago

What are you exactly looking for? just renaming the import file or uploading importfile and...

Chintan Gajjar commented on CVP Test Setup in Contact Center 4 months ago

Yes, You can install all in one using labonly mode. in this mode...

Chintan Gajjar commented on Callguid getting replaced on application transfer CVP 9.0 in Contact Center 4 months ago

So when you do application Transfer, the variable name you choose to send to destination...

Chintan Gajjar commented on Auto Answer with Finesse on UCCX v11.5 in Contact Center 4 months ago

If you leverage Auto Answer configuration on CUCM line level, you will get the beep functionality.

Chintan Gajjar commented on UCCE and Excel lookup in Contact Center 4 months ago

I think the best way to cater this kind of requirement is to go for CVP Custom Action or Decision...

Chintan Gajjar commented on AgentSkillTargetID is different from RoutedAgentSkillTargetID in Contact Center 4 months ago

Probably in case of RONA this happenes.

Chintan Gajjar commented on uccx-quick-java-recipes in Contact Center 4 months ago

Do you have experience in JAVA? if yes, then look at below https://supportforums.cisco.com/document...

Chintan Gajjar commented on CVP script trigger - run CVP script repeatly in Contact Center 4 months ago

Not really, that's something which is missing. to some extents you can invoke VXML application from...

Chintan Gajjar commented on SIP dialer: Outbound option 9.0 ( for IVR campaign based on CVP) in Contact Center 4 months ago

Have you configured Agent Targeting Rule for Dialer Peripheral? Have you configured static host...

Chintan Gajjar commented on ICM Script call transfered to second script verify via RCD in Contact Center 5 months ago

if call type you are using for requalify call is unique and is only used for requalify calls and...

Chintan Gajjar commented on UCCX script Call whisper in Contact Center 5 months ago

BTW, the whisper prompt should be played to the contact which you get as result of call to the...

Chintan Gajjar commented on UCCX script Call whisper in Contact Center 5 months ago

Yes You can. Its simple and can be done in UCCX scripting. look at below for more detail  https://...

Chintan Gajjar commented on The recommended Configuration for a CVP Ingress Gateway? in Contact Center 5 months ago

Hey Art, The templates are available in OAMP for each type of gateway configuration (Ingress/VXML/...

Chintan Gajjar commented on MediaSense API subscribeToEvents in Contact Center 5 months ago

Try posting here: https://communities.cisco.com/community/developer/recordings regards Chintan

Chintan Gajjar commented on Determining who hung up customer or Agent. in Contact Center 5 months ago

There is really no reliable field on UCCE side which can tell who disconnected the call. The CUCM...

Chintan Gajjar commented on Agent Rquest in Contact Center 5 months ago

I had also thought to work on similar solutions, but never got time to fully implement it. In...

Chintan Gajjar commented on PCCE Error: One Agent using IE on Finesse always experiences an issue 50002 error code. in Contact Center 5 months ago

You can collect CTI Server Process logs, the Process runs on Agent PG and Finesse connects to it...

Bio

have been working on Cisco Contact Center suite of product since July 2011.

Experience on below:
ICM,CVP,CUCM,Cisco Voice/vxml gateways,CME, Nuance Solution for ASR/TTS, CAD, and CVP/ICM scripting,
Cisco Interaction manager, Core Java ,Cisco unity connection,CUPS, Microsoft SQL server,CUIC. Cisco UCCX, mediasense, VmWare esxi.

Certification I have in my Bucket:
CCNA R&S, CCNA Voice,CVOICE

Experience:
- Technology Consultant at Hewlett-Packard (July 2011-Dec 2014)
- Consultant at Wipro (Dec 2014 - present).

Please send me private message if you are looking for any consultation for Cisco's Contact Center solution!!

Thank You for Taking a moment to Read,
Chintan Gajjar

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