Chakshu Piplani

Member Since: May 18, 2012

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Chakshu Piplani commented on CCX Script - Call Redirect show as Abandoned on CUIC Reports in Contact Center 1 week ago

Looks fine under the select resource step. But you should be placing the set contact info handled...

Chakshu Piplani commented on Update UCCX Doc via HTML in Contact Center 1 week ago

It is possible using HTTP triggers, you will need CCX premium license for that.

Chakshu Piplani commented on CCX Script - Call Redirect show as Abandoned on CUIC Reports in Contact Center 1 week ago

Is the call going into the queue through select resource and then you are trying to mark it as...

Chakshu Piplani commented on Playing a different prompt depending of the called trigger, but just one script in Contact Center 1 month ago

You can use the following steps to achieve this: -"Get Call Contact Info" Step to get called number...

Chakshu Piplani commented on JDBC Connection (via Crystal Reports) to UCCX 10.X Database in Contact Center 1 month ago

Here are the steps if you follow them as it is you should get a successful connection. Install...

Chakshu Piplani commented on Cisco Desktop Agent interruption every 30 seconds in Contact Center 1 month ago

You findings are correct, drop in chat service will cause agent to disappear and re-appear on...

Chakshu Piplani commented on UCCX 11 enhance license to premium in Contact Center 1 month ago

Contact cisco licensing and check with them if they can provide you an INCREMENT seat license for...

Chakshu Piplani commented on Using Queue in UCCX Scripts in Contact Center 1 month ago

The logic used in the script is incorrect, ideally there is no need to subtract. Reason being, get...

Chakshu Piplani commented on Agent being placed in not ready state and CUIC report in Contact Center 1 month ago

1) Verify the CSS of the call control group to have the Partition of the agents phone, this should...

Chakshu Piplani commented on Modify INVITE/SDP in Early Offer in IP Telephony 2 months ago

You can go through this video tutorial: https://supportforums.cisco.com/video/12151771/guide-sip-...

Chakshu Piplani commented on 3845 Call-Manager-Fallback in IP Telephony 2 months ago

Does both the routers have same memory, features like call-manager-fallback requires the apt amount...

Chakshu Piplani commented on Modify INVITE/SDP in Early Offer in IP Telephony 2 months ago

It will be easier on CUBE, create a sip profile and associate is with dial-peer You can create a...

Chakshu Piplani commented on Modify INVITE/SDP in Early Offer in IP Telephony 2 months ago

Is the call going out to voice gateway? Can you paste the current SIP INVITE and the desired SIP...

Chakshu Piplani commented on UCCX Upgrade Hangs in Contact Center 3 months ago

I think the upgrade is completed, its unable to release the dvd lock. 11/08/2016 19:15:32...

Chakshu Piplani commented on CLID display orignal number in Contact Center 3 months ago

This is the default behavior. There is no way to display CLID apart from this popup. Regards,...

Chakshu Piplani commented on UCCX 11.5 Upgrade install Not Aknowledging Completion in Contact Center 4 months ago

You can use command : file view install system-history.log On CLI, to check the status of upgrade.

Chakshu Piplani commented on UCCX replication issues in Contact Center 4 months ago

The steps you have provided are for platform replication. Issue is with UCCX replication.

Chakshu Piplani commented on UCCX replication issues in Contact Center 4 months ago

Please open a TAC case to get the replication fixed, the engineer might have to go into root to...

Chakshu Piplani commented on ringback silent when calling the agent (uccx 11.5) in Contact Center 4 months ago

Hi Chawki, The steps mentioned are correct as per link: http://dbenda-en.blogspot.in/2015/02/...

Chakshu Piplani commented on Is it possible to change the Cisco Unified CCX Editor debug speed? in Contact Center 4 months ago

There is no such option in CCX editor.

Chakshu Piplani commented on Call Center Express in Contact Center 4 months ago

You can try to clear the contact. - Select Tools > RealTime Reporting (you will have to...

Chakshu Piplani commented on jdbc driver/datasource configuration in Contact Center 4 months ago

Can you grab the CCX engine logs and attach with the debugging level i suggested earlier. I have a...

Chakshu Piplani commented on jdbc driver/datasource configuration in Contact Center 4 months ago

Please share screenshot of configuration. Logs will not show much but you can collect "CCX engine...

Chakshu Piplani commented on CUIC Error-Dataset Status is Failed(system resources low) in Contact Center 4 months ago

Can you please share the error in "show error details" Regards, Chakshu

Chakshu Piplani commented on How to display name of Caller on finesse call variable? in Contact Center 5 months ago

Also it will be worth looking into enhancement defect CSCut04623 https://bst.cloudapps.cisco.com/...

Chakshu Piplani commented on How to display name of Caller on finesse call variable? in Contact Center 5 months ago

There is a CLID feature . Please see the bellow guide that will list all the options that you can...

Chakshu Piplani commented on UCCX Timezone check in Contact Center 7 months ago

You can use the timezone variable. tz.jpg Hope that helps, Regards...

Chakshu Piplani commented on Failed to create Trigger in UCCX / CUCM in Contact Center 7 months ago

Yes, fix the ntp issue as well and then try creating the trigger again.

Chakshu Piplani commented on Failed to create Trigger in UCCX / CUCM in Contact Center 7 months ago

Just to understand correctly you are able to create the trigger but its not getting registered with...

Chakshu Piplani commented on uccx 9.0.2.11003-51 installed successfully, but can't login. in Contact Center 7 months ago

Hi Frank, Please use supported CCX release for 9.0.2SU3, the version should be 9.0.2.11003-44 and...

Chakshu Piplani commented on Cisco UCCX - CUIC has extra reporting options in English US in Contact Center 9 months ago

There is an enhancement defect raised for this : https://bst.cloudapps.cisco.com/bugsearch/bug/...

Chakshu Piplani commented on UCCX Historical Reports stoppped working 29/08/16 on v8.0.2 in Contact Center 9 months ago

They are right in stating that its end of life and support, you can try stopping CCX database...

Chakshu Piplani commented on UCCX Install HA in Contact Center 9 months ago

When you begin the installation of node 2, there will be a screen which will ask you do you want to...

Chakshu Piplani commented on CUIC on a UCCX - Dataset status is Failed. (Database error) in Contact Center 9 months ago

Please use the COP file from cisco.com directly. https://software.cisco.com/download/release.html?...

Chakshu Piplani commented on Cannot able exclude some UCCX agent from Outbound Preview Dialer in Contact Center 10 months ago

Hi, All you need to do now is to assign that resource group to a CSQ and assign that CSQ to the...

Chakshu Piplani commented on UCCX Patch upgrade from 9.0.2.11001 to 9.0.2 SU3 in Contact Center 12 months ago

Hi Shobhit, Defect CSCui91418 is fixed in 9.0.2SU1ES3, however 9.0.2SU1 ES3 got deffered, so I...

Chakshu Piplani commented on CPA - Virtual CUBE 1000v in Contact Center 1 year ago

Hi, As per the doc: http://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuratio......

Chakshu Piplani commented on Call Control Group Starting Directory Number in Contact Center 1 year ago

I have seen this issue once, that we are entering a different starting directory number but it...

Chakshu Piplani commented on UCCX Publisher and Subscriber NTP in Contact Center 1 year ago

Hi Subhash, If you run the command: "utils ntp status" on the subscriber node SSH, you will receive...

Chakshu Piplani commented on CSCts31447 - CUIC Does not Apply Thresholds to Grouped Fields in a Grid Report in Contact Center 1 year ago

Hi, This is actually a document defect. This is expected behavior but was not documented correctly...

Chakshu Piplani commented on Calculate logged in time by agent in Contact Center 1 year ago

That syntax is for you to run it on CCX, command line interface, which you can access by doing an...

Chakshu Piplani commented on UCCX 10.5 : Unable to create trigger in Contact Center 1 year ago

Did you reproduce the issue and then collected the logs, I don't see anything related to trigger...

Chakshu Piplani commented on UCCX 10.5 : Unable to create trigger in Contact Center 1 year ago

This might be an issue with JTAPI or RMCM application user. Can you share the CCX Engine logs from...

Chakshu Piplani commented on UCCX - play prompt for called party does not work in Contact Center 1 year ago

Have you verified the play prompt step is referring to the correct variable which has correct...

Chakshu Piplani commented on Fetch customer name from SQL database in Contact Center 1 year ago

+5 Chavdar, good stuff !!

Chakshu Piplani commented on UCCX file naming in Contact Center 1 year ago

Just to add, might not be very useful though but good to know stuff: The maximum length of each...

Chakshu Piplani commented on Music On Hold in Contact Center 1 year ago

Rather than putting it as music on hold I would recommend you using play prompts. You can have...

Chakshu Piplani commented on UCCX 7 Server CPU Usage too high in Contact Center 1 year ago

If SQL is taking 100% of CPU, then it might be due to some query stuck in DB. CCX 7 is end of life/...

Chakshu Piplani commented on Fetch customer name from SQL database in Contact Center 1 year ago

As mentioned earlier you need db read and db get step , db write step is not required in this...

Chakshu Piplani commented on Migrating an agent to Finesse - Mixed Mode in Contact Center 1 year ago

Hi Troy, Please mark this discussion as answered, if I was able to provide you with information...

Bio

I have been working with Cisco TAC since 2010, I started with CCX 5.0, I have got to work in different technologies over the years and gained professional/Expert level in technologies like Voice Gateways, CCX and CUCM.

Worked for different theaters like US/CAN and APAC gives me proficiency in handling customers across the globe.

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