danielwiebe

Member Since: Jul 28, 2010

English
danielwiebe commented on How can a manager monitor calls in a B-ACD que(s)? in Voice Systems 4 years ago

Assuming the set has a spare line button create a DN and put it on that button with a silent ring....

danielwiebe commented on How can a manager monitor calls in a B-ACD que(s)? in Voice Systems 4 years ago

A cheap easy way to go would be to add his set to the BACD and make the buton non ringing. Then his...

danielwiebe commented on Pri Monitoring in Voice Systems 4 years ago

For something like an ambulance station I'd suggest getting a PRI failover service from your...

danielwiebe commented on ACD calls with dead air in Voice Systems 4 years ago

Will do.Does 8.6 have any fixes for BACD issues?

danielwiebe commented on ACD calls with dead air in Voice Systems 4 years ago

I haven't tried a reload yet.It's running 8.2

danielwiebe commented on How can I mimic a key system? in Voice Systems 4 years ago

I had to laugh when I saw the subject. I've replaced quite a few nortel norstar systems with UC...

danielwiebe commented on Placing the UC560 in an existing Network in Voice Systems 4 years ago

1) is it sufficient to just unplug the cable from the wan port to have it shut down?Pretty much yes...

danielwiebe commented on UC560 configuring octo-line for a SPA525G in Voice Systems 4 years ago

EricI've run into this a couple times in high usage environments. In order to keep my systems CCA...

danielwiebe commented on Warranty question in Voice Systems 4 years ago

Correrct you are. Seems kind of silly. If anyone from Cisco is reading this why not add handsets to...

danielwiebe commented on Can you night service basic ACD on UC560 in Voice Systems 4 years ago

The answer is yes but not directly.In my example I had a customer whose main DID rings directly to...

danielwiebe commented on B-ACD how can agent interrupt the queue to take a call? in Voice Systems 4 years ago

Just so I'm clear. Are you saying you have agents logged in and available and there are calls que'd...

danielwiebe commented on 2.1.4(3) FXS Port Not Working in Voice Systems 4 years ago

Yes the replacement was quick and easy. They overnighted the new box and I have to ship the broken...

danielwiebe commented on QOS Issue? in Voice Systems 4 years ago

Thanks Chris. I'm on the latest firmware for the switch. I'll try factory defaulting it and see if...

danielwiebe commented on QOS Issue? in Voice Systems 4 years ago

Good question.Most of the time outside people can't hear the issue but it has happened. I've made a...

danielwiebe commented on QOS Issue? in Voice Systems 4 years ago

Its a 4 line POTS rotary. Yes it happend internal and external.Thanks!

danielwiebe commented on 2.1.4(3) FXS Port Not Working in Voice Systems 4 years ago

My uc320 has been RMA'd.  I went through a few steps to get there.I did all the Tshooting myself to...

danielwiebe commented on 2.1.4(3) FXS Port Not Working in Voice Systems 4 years ago

I had a similar issue and had to take it to CISCO TAC. Apparently files can get corrupted on these...

danielwiebe commented on Analog/FXS cordless phone user guide in Voice Systems 4 years ago

Cool thanks for finding it for me...... Dan

danielwiebe commented on Analog/FXS cordless phone user guide in Voice Systems 4 years ago

Yes that is what I'm looking for however it's a Panasonic cordless phone attached to the FXS port...

danielwiebe commented on E1 problem in Voice Systems 4 years ago

Is this a full E1?  ie 1 to 31 time slots? If not have you programmed that into the uc500 so it...

danielwiebe commented on Do-Not-Disturb functionality with uc500. in Voice Systems 4 years ago

Just a thought...Why not have users who do not want to be disturbed call forward all to their...

danielwiebe commented on UC560 8.1 external MOH issue in Voice Systems 4 years ago

Just an FYI in case anyone else is having the same issue. Upgraded to 8.2 and everything all of a...

danielwiebe commented on BACD busy prompt how do w change it or can we get it not to play? in Voice Systems 4 years ago

I've done it before and it works fine. Like Steven said find the file it's playing and overwrite it...

danielwiebe commented on UC express certified in Voice Systems 5 years ago

Great thanks for the info....I suppose I'll have to get going on more certifications  Dan

danielwiebe commented on URGENT Help Required - CUE Reload in Voice Systems 5 years ago

From the sounds of it you have a bad drive. Just curious if you've managed to get it back working...

danielwiebe commented on URGENT Help Required - CUE Reload in Voice Systems 5 years ago

Restart/Reset Devices To open the Restart/Reset window, choose Maintenance...

danielwiebe commented on Blast Group, Hunt Group and Call Queues in Voice Systems 5 years ago

I had a similar situation with a medical clinic a few months back. I ended up building a BACD. I'm...

danielwiebe commented on Connectivity to UC560 problem in Voice Systems 5 years ago

Stop me if I'm on the wrong track here but it looks like your phones are in the default untagged...

danielwiebe commented on UC560 & Night mode in Voice Systems 5 years ago

DamianThe 201 mailbox will play whatever message is recorded in there to play. In order to change...

danielwiebe commented on UC560 & Night mode in Voice Systems 5 years ago

I'm not sure from your post ....it sounds like you have night service scheduled to turn on but have...

danielwiebe commented on Customer unable to get IP through PC port on 509g???? in Voice Systems 5 years ago

Cool thanks David.I can see them from the CCA login screen but my only options are to add them to...

danielwiebe commented on Customer unable to get IP through PC port on 509g???? in Voice Systems 5 years ago

How are the switches configured are they setup with static IP'sYes both have static IPThe UC-560...

danielwiebe commented on Customer unable to get IP through PC port on 509g???? in Voice Systems 5 years ago

Hi david thanks for replying.Yes I verified the phone works fine either plugged in to the laptop or...

danielwiebe commented on UC540 losses all programming and flash after lightning storm/power outage in Voice Systems 5 years ago

I definitely saved the config multiple times and can confirm there was at least two system power...

danielwiebe commented on How do you present a specific number to Caller ID? in Voice Systems 5 years ago

If you open up the set properties click on a spare button in the bottom left and then on the right...

danielwiebe commented on How do you present a specific number to Caller ID? in Voice Systems 5 years ago

Ah okay.... It would have helped if you'd specified your trunking type from the start. Does this...

danielwiebe commented on How do you present a specific number to Caller ID? in Voice Systems 5 years ago

I'm not sure about SIP trunking but with outgoing calls on a PRI the service provider has to be...

danielwiebe commented on UC520 Multi Line in Voice Systems 5 years ago

The 520 can handle up to 12 analog trunks per Cisco or a pri so multiple lines/overlines for...

danielwiebe commented on Backups are failing on UC540 from CCA (screen shot) in Voice Systems 5 years ago

I've had this issue myself where the customer runs their own DHCP and doesn't use the uc540 as a...

danielwiebe commented on Dynamic Function Keys-SPA Phones in Voice Systems 5 years ago

You can find the list in Configuring phone button assignments in the CCA help document. As far as...

danielwiebe commented on Transfer Button Missing in Voice Systems 5 years ago

Just a thought but did you setup the UC540 to supply the latest phone firmware for the 509g. It's...

danielwiebe commented on Night service turns off by itself on weekends? in Voice Systems 5 years ago

Thanks for the help. I think this will work. I'm going to leave it setup how David suggested but I...

danielwiebe commented on Night service turns off by itself on weekends? in Voice Systems 5 years ago

Ah okay good stuff.... So we are all still in agreement then that the original answer by David Trad...

danielwiebe commented on Night service turns off by itself on weekends? in Voice Systems 5 years ago

DavidI see what you mean. The "from" column is the current day but the to column is actually the...

danielwiebe commented on Night service turns off by itself on weekends? in Voice Systems 5 years ago

The two main reception sets are CISCO 7962 with side cars and the rest of the sets are spa509g's....

danielwiebe commented on CUE Says that it is offline in Voice Systems 5 years ago

I was also doing a backup when CUE went down although not remotely.Let me know if that fixes the...

danielwiebe commented on CUE Says that it is offline in Voice Systems 5 years ago

I had the same thing happen and I just reloaded CUE during a slow time. It took about 10 min....

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