dass.prakash

Member Since: Jan 10, 2012

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dass.prakash's Activity on Cisco Support Community
Currently displaying 50 results

dass.prakash has created CUBE HSRP configuration

3 months 3 weeks ago
Hi, Which Cisco IOS version supports to preserve media streaming in HSRP...

dass.prakash has commented on CVP SIP STATIC ROUTE

1 year 7 months ago
Hi Sivanesan,You are right. In case, we have two Static Routes in CVP, the CVP...

dass.prakash has commented on call set up in IPCC

1 year 7 months ago
Hi Sajid,Thanks for your reply.My question was on Comprehensive call flow and...

dass.prakash has commented on call set up in IPCC

1 year 7 months ago
Hi Saji, So as per the SRND Comprehensive call flow it has to be CTI RP, is my...

dass.prakash has commented on call set up in IPCC

1 year 7 months ago
Hi Sajid,Can you please refer CVP SRND 8.5 Page#133 and throw light on the...

dass.prakash has commented on call set up in IPCC

1 year 7 months ago
Hi Sajid,I guess you cannot do a static route for a new call request. As it is...

dass.prakash has commented on CVP 8 - Run External Script Fail, CED = none

1 year 7 months ago
Hi Cheril,According to the context, if there is no input from the User, then...

dass.prakash has commented on cvperror.tcl not working

1 year 9 months ago
Hi,Please find below linkhttps://supportforums.cisco.com/docs/DOC-12195

dass.prakash has commented on cvperror.tcl not working

1 year 9 months ago
Sample Working Dial-peer as belowdial-peer voice 9292 voip description SIP...

dass.prakash has commented on cvperror.tcl not working

1 year 9 months ago
Also Jay I do not see the command "translation-profile incoming block" on the...

dass.prakash has commented on cvperror.tcl not working

1 year 9 months ago
Hi Jay,To check whether the CVP Error service is working as expected. You can...

dass.prakash has commented on cvperror.tcl not working

1 year 9 months ago
Hi Jay,Is this a comprehensive call flow or a standalone call flow.If...

dass.prakash has commented on Error Upgrading ICM from 7.2.4 to 8.5.2 on Windows 2008 R2

1 year 11 months ago
Hi Amir,As per the attached screenshot, it prompts out that your system has...

dass.prakash has commented on Agent get stucked in Reserved State

1 year 11 months ago
Hi Jhun,Agent stuck in reserved state it means, the ICM has reserved the agent...

dass.prakash has commented on How does Agent-to-Agent transfer works in ICM?

2 years 3 months ago
Gerg,The post I had put was tested in my lab and it is working fine, and to...

dass.prakash has commented on CVP OAMP dynamic ports requirement

2 years 3 months ago
Hi,I have a similar setup what you had descried. The firewall config is in...

dass.prakash has commented on How does Agent-to-Agent transfer works in ICM?

2 years 3 months ago
Hi Nishit,As per the scripting Guide,   When configuring Call Types and dialed...

dass.prakash has commented on Clarification on Gateway Commands

2 years 3 months ago
Hi Jonathan,Primary path is C-A and if there is no connectivity from C-A then...

dass.prakash has commented on Clarification on Gateway Commands

2 years 3 months ago
Hi Jonathan,Thank you a lot for the reply.To drill down further,1. Can I bind a...

dass.prakash has commented on What does it mean if CallDisposition=13 in CVP as a peripheral

2 years 3 months ago
Hi Utkarsh,you can check out the link I have posted. It contains the schema of...

dass.prakash has created Clarification on Gateway Commands

2 years 3 months ago
Hi Experts,I have a few clarifications on Gateways. Kindly provide your...

dass.prakash has commented on CTI client can't failover to side A from side B

2 years 3 months ago
Hi,Could you please check out the following points and update1. Can you please...

dass.prakash has commented on What does it mean if CallDisposition=13 in CVP as a peripheral

2 years 3 months ago
Hi,You can easily check out the Call Disposition and Call Disposition Flag...

dass.prakash has commented on contact center queues not opening in the morning, what could be the issue?

2 years 3 months ago
Hi,Do you call any admin scripts for the open / close hours of operationCheers...

dass.prakash has commented on Convert prompts written in G.729 to G.711 and/or Vice Versa

2 years 3 months ago
Hi,If you are working on a Windows PC, that will also help you in converting...

dass.prakash has commented on 10166 this phone is resctricted

2 years 3 months ago
Hello Justine,If I understand correctly, the agent is facing the problem...

dass.prakash has commented on Difference in Handled Calls Between Call Type and Skill Group

2 years 3 months ago
Hi Sahar,The Perskg27 and CT22 are two different reports. The value can be...

dass.prakash has commented on need to use the queue to agent node

2 years 3 months ago
Can you post the properties of Queue to SkillGroup Node. In parallel can you...

dass.prakash has commented on need to use the queue to agent node

2 years 4 months ago
Hi,Are you using a CVP / IP IVR for the call queuing. Or you can also queue...

dass.prakash has commented on RONA settings with CVP

2 years 4 months ago
Hi Jeremy,Please check the below link. Guess it would be usefulhttps://...

dass.prakash has commented on CAD turns to reserved but call doesnot land

2 years 4 months ago
Hi Nirmala,If the agent is going to reserved state it means that the ICM...

dass.prakash has commented on Is there a way to add multiple agents to a skill group at once?

2 years 4 months ago
Hi Piyush,There is a tricky way of doing it in the config manager. Say for...

dass.prakash has commented on Why is my CtiosServerNode.exe bouncing?

2 years 4 months ago
Hi Cheryl,Jus wanted to check do you have any firewalls running between the...

dass.prakash has commented on help!!how to transfer a call to the pstn from the script editor

2 years 4 months ago
Hi Ashfaque,It is not mandatory to have a separate VG if the existing VG has...

dass.prakash has commented on help!!how to transfer a call to the pstn from the script editor

2 years 4 months ago
Hi Xia,Please check whether the Length of the DNIS configured in CVP. The...

dass.prakash has created SQL Query for ANI

2 years 4 months ago
Hi,Can anyone please let me know what will be the SQL Query to pull out the ANI...

dass.prakash has commented on MOH not working with CTIOS

2 years 5 months ago
Hi,Do you have how many MOH servers in your cluster. Have you uploaded the MOH...

dass.prakash has commented on Call transfer from agent to ext phone(UCCE Setup)

2 years 5 months ago
Hi Rajesh,Can you please provide the codecs involved in the above call flow...

dass.prakash has commented on Need help on CVP VXML Server Standalone with ICME lookup

2 years 5 months ago
Hi Amit,I would like to know what variable you send for the ICM lookup from...

dass.prakash has commented on Webview NO DATA

2 years 6 months ago
Hi Bo,I have attached the ICM process details.Hope this helps!!!Thanks,...

dass.prakash has commented on Call drop when VXML server goes down

2 years 6 months ago
Hi Shravan,If you had configured survivability then ideally that call should...

dass.prakash has commented on Webview reporting: Do Transferred out calls count as handled?

2 years 6 months ago
Hi,For a call there will not be two entries in the webview, either as handled...

dass.prakash has commented on Webview NO DATA

2 years 6 months ago
Hi Bo,Is icm2 the hostname of the AW / HDS? Also, in the agent real time data...

dass.prakash has commented on WebView not logging in

2 years 6 months ago
Hi Justine,Did you try restarting Cisco Jaguar service? If yes, in services....

dass.prakash has commented on Route outgoing calls through specific ISDN/T1 port?

2 years 7 months ago
Hi Sam,Your configuration might not work. What I would recommend is create two...

dass.prakash has commented on The WebView database cannot be contacted.

2 years 7 months ago
Hi Girish,Did you try to take the reports in smaller time frames?Is it only...

dass.prakash has commented on Problems which dial-peer to call manager cluster

2 years 7 months ago
Hi Friend,Please find the disconnect cause code = 1 meaning.Unallocated (...

dass.prakash has commented on ICM and CTIOS upgrade from 8.0(2) to 8.0(3)

2 years 7 months ago
Hey Justine,You are on the right track. Additionally you can also take the...

dass.prakash has commented on Queuing to skill group in a certain order

2 years 7 months ago
To answer Question#1yes. It is been identified by the order you list in the...

dass.prakash has commented on _dnis and _ani in activity logs

2 years 7 months ago
As per the sample logs provided the DNIS = 8222 is the label from ICM which...

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dass.prakash's Stats

Points73
Discussion started 11
Answers marked as Correct 6
Endorsed 0
Content Rated 9