Dass Prakash R

Member Since: Jan 10, 2012

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Dass Prakash R commented on Maximum PIM connections per CVP CS in Contact Center 1 year ago

Hi David, It doesn't turn Idle. It goes to configured state and PG2 gets Active. When I look at the...

Dass Prakash R commented on CVP SIP STATIC ROUTE in Contact Center 3 years ago

Hi Sivanesan,You are right. In case, we have two Static Routes in CVP, the CVP will take only the...

Dass Prakash R commented on call set up in IPCC in Contact Center 3 years ago

Hi Sajid,Thanks for your reply.My question was on Comprehensive call flow and I agree to your...

Dass Prakash R commented on call set up in IPCC in Contact Center 3 years ago

Hi Saji, So as per the SRND Comprehensive call flow it has to be CTI RP, is my understanding...

Dass Prakash R commented on call set up in IPCC in Contact Center 3 years ago

Hi Sajid,Can you please refer CVP SRND 8.5 Page#133 and throw light on the same. Coz I'm little...

Dass Prakash R commented on call set up in IPCC in Contact Center 3 years ago

Hi Sajid,I guess you cannot do a static route for a new call request. As it is going  to be a CM...

Dass Prakash R commented on CVP 8 - Run External Script Fail, CED = none in Contact Center 3 years ago

Hi Cheril,According to the context, if there is no input from the User, then he has to be directed...

Dass Prakash R commented on cvperror.tcl not working in Contact Center 4 years ago

Hi,Please find below linkhttps://supportforums.cisco.com/docs/DOC-12195

Dass Prakash R commented on cvperror.tcl not working in Contact Center 4 years ago

Sample Working Dial-peer as belowdial-peer voice 9292 voip description SIP error translation-...

Dass Prakash R commented on cvperror.tcl not working in Contact Center 4 years ago

Also Jay I do not see the command "translation-profile incoming block" on the Dial-peer. Do you...

Dass Prakash R commented on cvperror.tcl not working in Contact Center 4 years ago

Hi Jay,To check whether the CVP Error service is working as expected. You can send the label...

Dass Prakash R commented on cvperror.tcl not working in Contact Center 4 years ago

Hi Jay,Is this a comprehensive call flow or a standalone call flow.If comprehensive setup can you...

Dass Prakash R commented on Error Upgrading ICM from 7.2.4 to 8.5.2 on Windows 2008 R2 in Contact Center 4 years ago

Hi Amir,As per the attached screenshot, it prompts out that your system has not went through the...

Dass Prakash R commented on Agent get stucked in Reserved State in Contact Center 4 years ago

Hi Jhun,Agent stuck in reserved state it means, the ICM has reserved the agent, but the call is...

Dass Prakash R commented on How does Agent-to-Agent transfer works in ICM? in Contact Center 4 years ago

Gerg,The post I had put was tested in my lab and it is working fine, and to add upon the original...

Dass Prakash R commented on CVP OAMP dynamic ports requirement in Contact Center 4 years ago

Hi,I have a similar setup what you had descried. The firewall config is in such a way that it is...

Dass Prakash R commented on How does Agent-to-Agent transfer works in ICM? in Contact Center 4 years ago

Hi Nishit,As per the scripting Guide,   When configuring Call Types and dialed numbers in an IPCC...

Dass Prakash R commented on Clarification on Gateway Commands in IP Telephony 4 years ago

Hi Jonathan,Primary path is C-A and if there is no connectivity from C-A then new calls would be C...

Dass Prakash R commented on Clarification on Gateway Commands in IP Telephony 4 years ago

Hi Jonathan,Thank you a lot for the reply.To drill down further,1. Can I bind a virtual interface i...

Dass Prakash R commented on What does it mean if CallDisposition=13 in CVP as a peripheral in Contact Center 4 years ago

Hi Utkarsh,you can check out the link I have posted. It contains the schema of all the ICM...

Dass Prakash R commented on CTI client can't failover to side A from side B in Contact Center 4 years ago

Hi,Could you please check out the following points and update1. Can you please check the...

Dass Prakash R commented on What does it mean if CallDisposition=13 in CVP as a peripheral in Contact Center 4 years ago

Hi,You can easily check out the Call Disposition and Call Disposition Flag details in the ICM...

Dass Prakash R commented on contact center queues not opening in the morning, what could be the issue? in Contact Center 4 years ago

Hi,Do you call any admin scripts for the open / close hours of operationCheers,Dass

Dass Prakash R commented on Convert prompts written in G.729 to G.711 and/or Vice Versa in Contact Center 4 years ago

Hi,If you are working on a Windows PC, that will also help you in converting the prompts.Start -...

Dass Prakash R commented on 10166 this phone is resctricted in Contact Center 4 years ago

Hello Justine,If I understand correctly, the agent is facing the problem wherever he logs in. But...

Dass Prakash R commented on Difference in Handled Calls Between Call Type and Skill Group in Contact Center 4 years ago

Hi Sahar,The Perskg27 and CT22 are two different reports. The value can be greater or lesser...

Dass Prakash R commented on need to use the queue to agent node in Contact Center 4 years ago

Can you post the properties of Queue to SkillGroup Node. In parallel can you also check the...

Dass Prakash R commented on need to use the queue to agent node in Contact Center 4 years ago

Hi,Are you using a CVP / IP IVR for the call queuing. Or you can also queue the call from the...

Dass Prakash R commented on RONA settings with CVP in Contact Center 4 years ago

Hi Jeremy,Please check the below link. Guess it would be usefulhttps://supportforums.cisco.com/...

Dass Prakash R commented on CAD turns to reserved but call doesnot land in Contact Center 4 years ago

Hi Nirmala,If the agent is going to reserved state it means that the ICM router has reserved the...

Dass Prakash R commented on Is there a way to add multiple agents to a skill group at once? in Contact Center 4 years ago

Hi Piyush,There is a tricky way of doing it in the config manager. Say for example, if you have...

Dass Prakash R commented on Why is my CtiosServerNode.exe bouncing? in Contact Center 4 years ago

Hi Cheryl,Jus wanted to check do you have any firewalls running between the servers or the cluster...

Dass Prakash R commented on help!!how to transfer a call to the pstn from the script editor in Contact Center 4 years ago

Hi Ashfaque,It is not mandatory to have a separate VG if the existing VG has the egress...

Dass Prakash R commented on help!!how to transfer a call to the pstn from the script editor in Contact Center 4 years ago

Hi Xia,Please check whether the Length of the DNIS configured in CVP. The length of the label...

Dass Prakash R commented on MOH not working with CTIOS in Contact Center 4 years ago

Hi,Do you have how many MOH servers in your cluster. Have you uploaded the MOH file in all the...

Dass Prakash R commented on Call transfer from agent to ext phone(UCCE Setup) in Contact Center 4 years ago

Hi Rajesh,Can you please provide the codecs involved in the above call flow component wise?...

Dass Prakash R commented on Need help on CVP VXML Server Standalone with ICME lookup in Contact Center 4 years ago

Hi Amit,I would like to know what variable you send for the ICM lookup from VXML Server to...

Dass Prakash R commented on Webview NO DATA in Contact Center 4 years ago

Hi Bo,I have attached the ICM process details.Hope this helps!!!Thanks,DassPlease rate useful posts

Dass Prakash R commented on Call drop when VXML server goes down in Contact Center 4 years ago

Hi Shravan,If you had configured survivability then ideally that call should hit the survivabilty...

Dass Prakash R commented on Webview reporting: Do Transferred out calls count as handled? in Contact Center 4 years ago

Hi,For a call there will not be two entries in the webview, either as handled if an agent has...

Dass Prakash R commented on Webview NO DATA in Contact Center 4 years ago

Hi Bo,Is icm2 the hostname of the AW / HDS? Also, in the agent real time data you would be able to...

Dass Prakash R commented on WebView not logging in in Contact Center 4 years ago

Hi Justine,Did you try restarting Cisco Jaguar service? If yes, in services.msc can you try...

Dass Prakash R commented on Route outgoing calls through specific ISDN/T1 port? in IP Telephony 4 years ago

Hi Sam,Your configuration might not work. What I would recommend is create two route patterns to...

Dass Prakash R commented on The WebView database cannot be contacted. in Contact Center 4 years ago

Hi Girish,Did you try to take the reports in smaller time frames?Is it only only for few of the...

Dass Prakash R commented on Problems which dial-peer to call manager cluster in Other Collaboration, Voice, and Video Subjects 4 years ago

Hi Friend,Please find the disconnect cause code = 1 meaning.Unallocated (unassigned) number.This...

Dass Prakash R commented on ICM and CTIOS upgrade from 8.0(2) to 8.0(3) in Contact Center 4 years ago

Hey Justine,You are on the right track. Additionally you can also take the system state backup...

Dass Prakash R commented on Queuing to skill group in a certain order in Contact Center 4 years ago

To answer Question#1yes. It is been identified by the order you list in the Skill group NodeAs per...

Dass Prakash R commented on _dnis and _ani in activity logs in Contact Center 4 years ago

As per the sample logs provided the DNIS = 8222 is the label from ICM which will go to the VRU....

Dass Prakash R commented on Queuing to skill group in a certain order in Contact Center 4 years ago

Hi Arun,This can be acheieved in two ways!!!Option A:You would need to create a...

Dass Prakash R commented on SIP server group weight/priority in CVP 8.0 in Contact Center 4 years ago

Hi Amer,I am using two VXML gateways in my setup running with same weight and Different...

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Discussion started 12
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