Dass Prakash R

Member Since: Jan 10, 2012

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Dass Prakash R's Activity on Cisco Support Community
Currently displaying 50 results

Dass Prakash R has commented on Maximum PIM connections per CVP CS

5 months 3 weeks ago
Hi David, It doesn't turn Idle. It goes to configured state and PG2 gets...

Dass Prakash R has created Maximum PIM connections per CVP CS

5 months 3 weeks ago
Hi, We have a UCCE 10.5 setup and we have 2 PG pairs configured. PG1 and...

Dass Prakash R has created CUBE HSRP configuration

1 year 6 months ago
Hi, Which Cisco IOS version supports to preserve media streaming in HSRP...

Dass Prakash R has commented on CVP SIP STATIC ROUTE

2 years 9 months ago
Hi Sivanesan,You are right. In case, we have two Static Routes in CVP, the CVP...

Dass Prakash R has commented on call set up in IPCC

2 years 9 months ago
Hi Sajid,Thanks for your reply.My question was on Comprehensive call flow and...

Dass Prakash R has commented on call set up in IPCC

2 years 9 months ago
Hi Saji, So as per the SRND Comprehensive call flow it has to be CTI RP, is my...

Dass Prakash R has commented on call set up in IPCC

2 years 9 months ago
Hi Sajid,Can you please refer CVP SRND 8.5 Page#133 and throw light on the...

Dass Prakash R has commented on call set up in IPCC

2 years 9 months ago
Hi Sajid,I guess you cannot do a static route for a new call request. As it is...

Dass Prakash R has commented on CVP 8 - Run External Script Fail, CED = none

2 years 10 months ago
Hi Cheril,According to the context, if there is no input from the User, then...

Dass Prakash R has commented on cvperror.tcl not working

2 years 11 months ago
Hi,Please find below linkhttps://supportforums.cisco.com/docs/DOC-12195

Dass Prakash R has commented on cvperror.tcl not working

2 years 11 months ago
Sample Working Dial-peer as belowdial-peer voice 9292 voip description SIP...

Dass Prakash R has commented on cvperror.tcl not working

2 years 11 months ago
Also Jay I do not see the command "translation-profile incoming block" on the...

Dass Prakash R has commented on cvperror.tcl not working

2 years 11 months ago
Hi Jay,To check whether the CVP Error service is working as expected. You can...

Dass Prakash R has commented on cvperror.tcl not working

2 years 11 months ago
Hi Jay,Is this a comprehensive call flow or a standalone call flow.If...

Dass Prakash R has commented on Error Upgrading ICM from 7.2.4 to 8.5.2 on Windows 2008 R2

3 years 1 month ago
Hi Amir,As per the attached screenshot, it prompts out that your system has...

Dass Prakash R has commented on Agent get stucked in Reserved State

3 years 1 month ago
Hi Jhun,Agent stuck in reserved state it means, the ICM has reserved the agent...

Dass Prakash R has commented on How does Agent-to-Agent transfer works in ICM?

3 years 5 months ago
Gerg,The post I had put was tested in my lab and it is working fine, and to...

Dass Prakash R has commented on CVP OAMP dynamic ports requirement

3 years 5 months ago
Hi,I have a similar setup what you had descried. The firewall config is in...

Dass Prakash R has commented on How does Agent-to-Agent transfer works in ICM?

3 years 5 months ago
Hi Nishit,As per the scripting Guide,   When configuring Call Types and dialed...

Dass Prakash R has commented on Clarification on Gateway Commands

3 years 5 months ago
Hi Jonathan,Primary path is C-A and if there is no connectivity from C-A then...

Dass Prakash R has commented on Clarification on Gateway Commands

3 years 5 months ago
Hi Jonathan,Thank you a lot for the reply.To drill down further,1. Can I bind a...

Dass Prakash R has commented on What does it mean if CallDisposition=13 in CVP as a peripheral

3 years 5 months ago
Hi Utkarsh,you can check out the link I have posted. It contains the schema of...

Dass Prakash R has created Clarification on Gateway Commands

3 years 5 months ago
Hi Experts,I have a few clarifications on Gateways. Kindly provide your...

Dass Prakash R has commented on CTI client can't failover to side A from side B

3 years 5 months ago
Hi,Could you please check out the following points and update1. Can you please...

Dass Prakash R has commented on What does it mean if CallDisposition=13 in CVP as a peripheral

3 years 5 months ago
Hi,You can easily check out the Call Disposition and Call Disposition Flag...

Dass Prakash R has commented on contact center queues not opening in the morning, what could be the issue?

3 years 5 months ago
Hi,Do you call any admin scripts for the open / close hours of operationCheers...

Dass Prakash R has commented on Convert prompts written in G.729 to G.711 and/or Vice Versa

3 years 6 months ago
Hi,If you are working on a Windows PC, that will also help you in converting...

Dass Prakash R has commented on 10166 this phone is resctricted

3 years 6 months ago
Hello Justine,If I understand correctly, the agent is facing the problem...

Dass Prakash R has commented on Difference in Handled Calls Between Call Type and Skill Group

3 years 6 months ago
Hi Sahar,The Perskg27 and CT22 are two different reports. The value can be...

Dass Prakash R has commented on need to use the queue to agent node

3 years 6 months ago
Can you post the properties of Queue to SkillGroup Node. In parallel can you...

Dass Prakash R has commented on need to use the queue to agent node

3 years 6 months ago
Hi,Are you using a CVP / IP IVR for the call queuing. Or you can also queue...

Dass Prakash R has commented on RONA settings with CVP

3 years 6 months ago
Hi Jeremy,Please check the below link. Guess it would be usefulhttps://...

Dass Prakash R has commented on CAD turns to reserved but call doesnot land

3 years 6 months ago
Hi Nirmala,If the agent is going to reserved state it means that the ICM...

Dass Prakash R has commented on Is there a way to add multiple agents to a skill group at once?

3 years 6 months ago
Hi Piyush,There is a tricky way of doing it in the config manager. Say for...

Dass Prakash R has commented on Why is my CtiosServerNode.exe bouncing?

3 years 6 months ago
Hi Cheryl,Jus wanted to check do you have any firewalls running between the...

Dass Prakash R has commented on help!!how to transfer a call to the pstn from the script editor

3 years 6 months ago
Hi Ashfaque,It is not mandatory to have a separate VG if the existing VG has...

Dass Prakash R has commented on help!!how to transfer a call to the pstn from the script editor

3 years 6 months ago
Hi Xia,Please check whether the Length of the DNIS configured in CVP. The...

Dass Prakash R has created SQL Query for ANI

3 years 7 months ago
Hi,Can anyone please let me know what will be the SQL Query to pull out the ANI...

Dass Prakash R has commented on MOH not working with CTIOS

3 years 7 months ago
Hi,Do you have how many MOH servers in your cluster. Have you uploaded the MOH...

Dass Prakash R has commented on Call transfer from agent to ext phone(UCCE Setup)

3 years 8 months ago
Hi Rajesh,Can you please provide the codecs involved in the above call flow...

Dass Prakash R has commented on Need help on CVP VXML Server Standalone with ICME lookup

3 years 8 months ago
Hi Amit,I would like to know what variable you send for the ICM lookup from...

Dass Prakash R has commented on Webview NO DATA

3 years 8 months ago
Hi Bo,I have attached the ICM process details.Hope this helps!!!Thanks,...

Dass Prakash R has commented on Call drop when VXML server goes down

3 years 8 months ago
Hi Shravan,If you had configured survivability then ideally that call should...

Dass Prakash R has commented on Webview reporting: Do Transferred out calls count as handled?

3 years 8 months ago
Hi,For a call there will not be two entries in the webview, either as handled...

Dass Prakash R has commented on Webview NO DATA

3 years 8 months ago
Hi Bo,Is icm2 the hostname of the AW / HDS? Also, in the agent real time data...

Dass Prakash R has commented on WebView not logging in

3 years 8 months ago
Hi Justine,Did you try restarting Cisco Jaguar service? If yes, in services....

Dass Prakash R has commented on Route outgoing calls through specific ISDN/T1 port?

3 years 9 months ago
Hi Sam,Your configuration might not work. What I would recommend is create two...

Dass Prakash R has commented on The WebView database cannot be contacted.

3 years 9 months ago
Hi Girish,Did you try to take the reports in smaller time frames?Is it only...

Dass Prakash R has commented on Problems which dial-peer to call manager cluster

3 years 9 months ago
Hi Friend,Please find the disconnect cause code = 1 meaning.Unallocated (...

Dass Prakash R has commented on ICM and CTIOS upgrade from 8.0(2) to 8.0(3)

3 years 10 months ago
Hey Justine,You are on the right track. Additionally you can also take the...

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Dass Prakash R's Stats

Points73
Discussion started 12
Answers marked as Correct 6
Endorsed 0
Content Rated 9