david.macias

Member Since: Nov 04, 2005

Canada - Français
david.macias's Activity on Cisco Support Community
Currently displaying 38 results

david.macias has commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting

1 month 2 days ago
I don't use UCCX a lot, maybe 1-3 projects a year, so some of these might be...

david.macias has commented on UCCE Queue to skill group node consider If

1 month 1 week ago
That looks good. david

david.macias has commented on UCCE Queue to skill group node consider If

1 month 1 week ago
You should not have a consider if for General, just do 1. That way calls will...

david.macias has commented on UCCE Queue to skill group node consider If

1 month 1 week ago
Depends on what you're trying to accomplish. A 1 will queue the General calls...

david.macias has commented on Area Code routing in UCCX script

1 month 2 weeks ago
I've not checked this, but is there a range you can collapse this into? Like...

david.macias has commented on ICM scripting

1 month 3 weeks ago
I hope these hundreds of subroutines go to an IVR for all the real heavy...

david.macias has commented on UCCE Queue to skill group node consider If

1 month 3 weeks ago
Don't go over the same SG node, create a new one which only have your SGs and...

david.macias has commented on icm dblookup question

1 month 3 weeks ago
No, this tells it to look for a 1 in the DB like (select * from DB where column...

david.macias has commented on CUIC Multiple Reports to be Merged as One

1 month 3 weeks ago
You can create your own custom report, look at the UCCE schema document for...

david.macias has commented on UCCE Queue to skill group node consider If

1 month 3 weeks ago
That's looks fine, but remember once you cross that SG node you have to go back...

david.macias has commented on Handling Inbound Calls when Running an Outbound Auto Dialler

1 month 3 weeks ago
You'll need some 3rd party database. What I've done in the past is, have...

david.macias has commented on Large ICM Script or smaller scripts

1 month 3 weeks ago
My preference is a single larger script. Easier to follow the logic when...

david.macias has commented on Call type - impact on reporting

1 month 3 weeks ago
When you go from one CT to another CT, the previous CT is has now stopped...

david.macias has commented on CVP VXML Application directing ScanSoft TTS to change language - how?

2 months 1 week ago
I believe we never got it to work or the customer decided to go a different...

david.macias has commented on ICM with IP IVR scripting - play a different prompt on each queue loop

2 months 1 week ago
First, ICM will interrupt as long as the script is set to interruptible. Second...

david.macias has commented on UCCX IPIVR 10.5 Demo License

2 months 1 week ago
Open the ISO itself, there's a folder in there called licenses I believe....

david.macias has commented on Save Recordings for Call Back Feature

2 months 2 weeks ago
My recommendation would be to save this in a 3rd party server and not on the...

david.macias has commented on Multiple Skills Single Queue?

2 months 3 weeks ago
You will need multiple CSQs otherwise you would not be able to keep Spanish...

david.macias has commented on UCCX configuration clarification

2 months 4 weeks ago
I hope this helps you a bit more on how to show the agent what language the...

david.macias has commented on UCCX configuration clarification

2 months 4 weeks ago
1. Yes, use an enterprise variable and put the language selection in that...

david.macias has commented on UCCX 10.5 - Audit Skilling of Resources

2 months 4 weeks ago
You'll have to write something which queries the API to have this kind of...

david.macias has commented on UCCX scripting, is this even possible??

3 months 6 days ago
Is there an API you can use from the site directly? david

david.macias has commented on Helpdesk incoming contact center and UCCX

3 months 2 weeks ago
Wow, I didn't know this was possible, that's cool. +5 The only issue I see...

david.macias has commented on Agent Unable to login in Cisco Finesse

3 months 2 weeks ago
Does this happen for all agents or just one? If for all, then you're missing a...

david.macias has commented on Call back queue voice message

4 months 3 hours ago
Ok, then how about this? Instead of saving the file locally, you move it to a...

david.macias has commented on UCCX, UCCE, IP IVR and CVP

4 months 3 hours ago
There is still a lot of misunderstanding or miscommunication between the two of...

david.macias has commented on Click to call on MS-Dynamics CRM

4 months 3 hours ago
James, I have no personal knowledge, but one thing you might want to look at...

david.macias has commented on Finesse 10.5

4 months 1 day ago
Like [@derawat]  mentioned, you first need to isolate the issue. Is this...

david.macias has commented on UCCX, UCCE, IP IVR and CVP

4 months 3 days ago
I'm going to start with saying you have a ton of reading to do if these are the...

david.macias has commented on Call back queue voice message

4 months 1 week ago
My recommendation is to stop asking the callers to record anything. If you have...

david.macias has commented on Scripting Question

4 months 2 weeks ago
Ask them if they have some sort of API or DB access (DB being easier). You'll...

david.macias has commented on UCCX Call Back Feature

4 months 2 weeks ago
I believe the UCCX ISO has a few sample scripts, one of them is a callback...

david.macias has created Anyone know where to find the Linux version for every UCOS appliance?

5 months 6 days ago
I'm not sure where I got that RHEL 6 was UCOS 10.x, but I can't find any...

david.macias has commented on Cisco UCCE 11 NFR

5 months 6 days ago
Saship, Please let us know what you find, would love to have access to this...

david.macias has commented on Find SG and Priority in every ICM Script?

5 months 3 weeks ago
I figured out a way, but it was extremely painful. Involved turning hex to...

david.macias has created Best practice for deployment when developing CVP speech applications?

6 months 2 days ago
Internally we're having a discussion on when you're supposed to have a separate...

david.macias has commented on Example post call survey (email) in uccx 10.6

6 months 5 days ago
I would personally handle this outside of UCCX. Maybe have UCCX write to an...

david.macias has commented on Microsoft patch compatibility with ICM

6 months 6 days ago
My advice is the following, specially if you've not patched your servers in...

Bio

Been in the Cisco contact center space since 2004. Started out doing support for various call center customers and moved on to the consulting piece. Have been doing the design, deploy, test, fix, and cut ever since.










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