david.macias

Member Since: Nov 04, 2005

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david.macias's Activity on Cisco Support Community
Currently displaying 50 results

david.macias has commented on VDN Return Destination feature in UCCE ?

5 days 1 hour ago
Yes, this is possible with CVP post call survey. david

david.macias has commented on Activity logs are not getting captured in CVP for specific application

6 days 2 hours ago
The only thing I can think of is that you have a different app running on side...

david.macias has commented on Live data in CUIC for PCCE 10.0

1 week 1 day ago
What do your data sources tab look like? david

david.macias has commented on Packaged CCE unable to force Agent into RONA

1 week 2 days ago
RNA settings are in the CVP OAMP dial plan page. Add a range for all your agent...

david.macias has commented on UCCE call terminated

2 weeks 3 days ago
You didn't ask a question. david

david.macias has commented on UCCE 9.0 IP IVR - IVR Port realtime usage

2 weeks 4 days ago
So I don't think you can actually see this as directly as you would want....

david.macias has commented on Scheduled CUIC Reports losing filtering criteria.

2 weeks 4 days ago
Thanks for the update, can you post the fix either name or link to it? ...

david.macias has commented on Bulk Dialed Number/ Script Selector -> Call type Mapping

2 weeks 5 days ago
I believe you can use the bulk edit tool to do a bulk association. Have you...

david.macias has created UCCX Scheduled CB for a later time or through the web?

2 weeks 6 days ago
Anyone have any guidance on how to accomplish callback at a later time, say 4...

david.macias has commented on Finesse 10.5 Agent login issue

2 weeks 6 days ago
Is this for all agents? Have you tried to login using CTIOS to rule out Finesse...

david.macias has commented on Agent press new call to reduce the number of calls routed to him , any solution

3 weeks 14 hours ago
A great solution is to fire the employee if he/she doesn't fix the problem...

david.macias has commented on CUIC button greyed out

3 weeks 1 day ago
Are you using the user who installed uccx? I've seen something similar...

david.macias has commented on Route calls to a call tree that we update weekly based on date/time

3 weeks 1 day ago
Greyson,You have to at least try. Show us what you have so far. david

david.macias has commented on Finesse and ServiceNow

3 weeks 4 days ago
Weird, was just on a call with a customer wanting to do the same thing with...

david.macias has commented on Do any of you have any experience with CUCM and Genesys Contact Center?

4 weeks 13 hours ago
When things like this happen, get logs from each end and then have each TAC...

david.macias has commented on Precision queuing problem

4 weeks 13 hours ago
No, I've not seen this issue before. Make sure you have the latest patch or...

david.macias has commented on CCE + Finesse. Login by agent name.

1 month 16 hours ago
Ed is correct and just to make sure I just confirmed it with a fresh 10.5 PCCE...

david.macias has commented on Subflow to Spanish Script

1 month 16 hours ago
Have you tested the subscript without jumping form the main script? For example...

david.macias has commented on Cisco Finesse Silent Monitoring Issue

1 month 4 days ago
Any chance it's this? https://tools.cisco.com/bugsearch/bug/CSCuq09294...

david.macias has commented on NIC's for CAD pc's

1 month 5 days ago
+2, I've never had a NIC not work, but I've had NICs where I had to...

david.macias has commented on Does anyone have a spreadsheet that estimates the time to do a UCCX Script?

1 month 5 days ago
Wouldn't this vary significantly from person to person, company to company...

david.macias has commented on Play Prompt After Time Node in ICM

1 month 5 days ago
Post your CVP log and error log c:\cisco\cvp\logs\. More than likely a 404...

david.macias has commented on UCCE maintenance release 9.0(1) - how to upgrade to 9.0(4)

1 month 6 days ago
Like Chris said, there's not much to it and you have the high points. The...

david.macias has commented on CTIOS desktop download

1 month 1 week ago
It's in the CTIOS server ISO. david

david.macias has commented on NO logs in UCCE environment

1 month 1 week ago
It's possible that it's only portico, I don't use it for collecting...

david.macias has commented on NFR for UCCX 10.5?

1 month 2 weeks ago
It should, but the only real answer you'll get is from licensing, email...

david.macias has commented on UCCE 9.X Call In to Close Queue

1 month 2 weeks ago
I'll give you the basics using CVP or really any IVR.- Create admin script...

david.macias has commented on Can CTI OS agent desktop 9 be configured for different desktop modes?

1 month 2 weeks ago
Yes, but you'll have to customize it and recompile it. The source code is...

david.macias has commented on CUIC 12/28/2014 - 1/3/2015 display bug

1 month 3 weeks ago
What browser are you using (version)? Can you provide a screenshot? david

david.macias has commented on CCE Admin Page issues while creating Precision Queue

1 month 3 weeks ago
Sounds like it could be, however I'm not sure, I would assume you would see...

david.macias has commented on CCE Admin Page issues while creating Precision Queue

1 month 3 weeks ago
https://tools.cisco.com/quickview/bug/CSCuo76339 david

david.macias has commented on UCCX question on agent skills

2 months 3 days ago
Nothing out of the box, unless you give your agents the supervisor login so...

david.macias has commented on ICM Holiday Script

2 months 6 days ago
Post a picture of your script or if you can't find it, in Script Editor...

david.macias has commented on Prompt Recording on CVP and inserting it dynamically in call flow

2 months 1 week ago
If those are all the requirements, then you don't need any type of...

david.macias has commented on Dependencies of migration from UCCE 7 to UCCE 10

2 months 1 week ago
Yasir,I missed that part of your post. You will have to recompile your CTI...

david.macias has commented on Dependencies of migration from UCCE 7 to UCCE 10

2 months 1 week ago
It's impossible to answer this information with 100% certainty, but in my...

david.macias has commented on Finesse 10.5 Internal Chat

2 months 2 weeks ago
Ed is correct, I believe 2ring has a gadget which allows this. david

david.macias has commented on Diagnostic Framework Portico

2 months 2 weeks ago
Ha ha, the most obvious, glad to hear it's fixed. david

david.macias has commented on Diagnostic Framework Portico

2 months 2 weeks ago
Is UCCE\lsalcie part of the security group or config group? david

david.macias has commented on CAD vs Finesse W/Salesforce Integration

2 months 3 weeks ago
There is no Finesse premium. You will  have to develop a custom...

david.macias has commented on UCCE 10.5(1) - CCE Admin WEB interface

3 months 3 days ago
Can you login to Finesse as a supervisor? david

david.macias has commented on Finesse Login Issue

3 months 3 days ago
Do some 7941 phones work and not other? david

david.macias has commented on RONA not working

3 months 6 days ago
Lara,After the call fails out of the QtoSG node, you need to requeue the call...

david.macias has commented on Finesse Training

3 months 1 week ago
There's not much to it really. Check out the install, admin and users guide...

david.macias has commented on UCCE - CUIC V9 - Real Time Report Permalinks

3 months 1 week ago
Have you created a dashboard with your real time report? david

david.macias has commented on RONA not working

3 months 1 week ago
Did you connect something out of the failed path for the QtoSG node where there...

david.macias has commented on RONA not working

3 months 1 week ago
What happens to the call? david

david.macias has commented on CUCM 8 - Contact Centre

3 months 1 week ago
Can you post a picture of where/how you're trying to login? david 

david.macias has commented on General policy for applying Microsoft security update to UCCE

3 months 1 week ago
Nick,In the old days (before ~2005) they used to publish "approved"...

david.macias has commented on General policy for applying Microsoft security update to UCCE

3 months 1 week ago
Here's what I recommend, patch side B, reboot it. Failover to side B and...

Bio

Been in the Cisco contact center space since 2004. Started out doing support for various call center customers and moved on to the consulting piece. Have been doing the design, deploy, test, fix, and cut ever since.










david.macias's Stats

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Discussion started 32
Answers marked as Correct 146
Endorsed 4
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