david.macias

Member Since: Nov 04, 2005

English
david.macias's Activity on Cisco Support Community
Currently displaying 50 results

david.macias has commented on UCCX scripting, is this even possible??

4 days 22 hours ago
Is there an API you can use from the site directly? david

david.macias has commented on Helpdesk incoming contact center and UCCX

1 week 5 days ago
Wow, I didn't know this was possible, that's cool. +5 The only issue I see...

david.macias has commented on Agent Unable to login in Cisco Finesse

1 week 5 days ago
Does this happen for all agents or just one? If for all, then you're missing a...

david.macias has commented on Call back queue voice message

4 weeks 2 hours ago
Ok, then how about this? Instead of saving the file locally, you move it to a...

david.macias has commented on UCCX, UCCE, IP IVR and CVP

4 weeks 2 hours ago
There is still a lot of misunderstanding or miscommunication between the two of...

david.macias has commented on Click to call on MS-Dynamics CRM

4 weeks 3 hours ago
James, I have no personal knowledge, but one thing you might want to look at...

david.macias has commented on Finesse 10.5

4 weeks 1 day ago
Like [@derawat]  mentioned, you first need to isolate the issue. Is this...

david.macias has commented on UCCX, UCCE, IP IVR and CVP

1 month 1 day ago
I'm going to start with saying you have a ton of reading to do if these are the...

david.macias has commented on Call back queue voice message

1 month 1 week ago
My recommendation is to stop asking the callers to record anything. If you have...

david.macias has commented on Scripting Question

1 month 2 weeks ago
Ask them if they have some sort of API or DB access (DB being easier). You'll...

david.macias has commented on UCCX Call Back Feature

1 month 2 weeks ago
I believe the UCCX ISO has a few sample scripts, one of them is a callback...

david.macias has created Anyone know where to find the Linux version for every UCOS appliance?

2 months 4 days ago
I'm not sure where I got that RHEL 6 was UCOS 10.x, but I can't find any...

david.macias has commented on Cisco UCCE 11 NFR

2 months 4 days ago
Saship, Please let us know what you find, would love to have access to this...

david.macias has commented on Find SG and Priority in every ICM Script?

2 months 3 weeks ago
I figured out a way, but it was extremely painful. Involved turning hex to...

david.macias has created Best practice for deployment when developing CVP speech applications?

3 months 22 hours ago
Internally we're having a discussion on when you're supposed to have a separate...

david.macias has commented on Example post call survey (email) in uccx 10.6

3 months 3 days ago
I would personally handle this outside of UCCX. Maybe have UCCX write to an...

david.macias has commented on Microsoft patch compatibility with ICM

3 months 4 days ago
My advice is the following, specially if you've not patched your servers in...

david.macias has commented on UCCX 8.0 License File

3 months 6 days ago
What about the order or support documentation for UCCX? If they can't find the...

david.macias has created Find SG and Priority in every ICM Script?

3 months 1 week ago
This is something interesting that came up and was hoping to solve via the DB,...

david.macias has commented on Anyone with a UCCX 9.x CUIC install who can verify a report for me?

3 months 2 weeks ago
Thanks Nathan, I'll open a TAC case and find out what's going on. I'm thinking...

david.macias has commented on PCCE Deployment issue with CVP Operations Console

3 months 2 weeks ago
Have you logged in to the OPS console directly with the above credentials?...

david.macias has created Anyone with a UCCX 9.x CUIC install who can verify a report for me?

3 months 2 weeks ago
CSQ Agent Summary Report, do you get a grouping summary when you go to Edit...

david.macias has commented on ICM Scripting Limitation

3 months 2 weeks ago
You're right, thanks for catching my error. david

david.macias has commented on ICM Scripting Limitation

3 months 2 weeks ago
What about an ECC variable which is not passed down the the desktop? It's not...

david.macias has commented on ICM Scripting Limitation

3 months 2 weeks ago
Look at the Finesse admin you can add/remove PVs from the display. david

david.macias has commented on Finesse "Not Ready" Alerting

3 months 2 weeks ago
Take a look at CUIC to provide a visual notifier when this happens. It's not...

david.macias has commented on Finesse disconnects randomly

3 months 3 weeks ago
A ping isn't going to tell you much. You need information from before the...

david.macias has commented on Finesse disconnects randomly

3 months 3 weeks ago
I went through something similar when Finesse first came out and it was a pain...

david.macias has commented on uccx callback

3 months 3 weeks ago
You're right as for the example. I use my strip down version for customers who...

david.macias has commented on uccx callback

3 months 3 weeks ago
If you're using the example then the agent pressing 1 to call back the customer...

david.macias has commented on Adding gadgets... difficult?

3 months 3 weeks ago
Deepak provided good guidance on where to look next, but one thing I would say...

david.macias has commented on Weekly Audio File Rotation in ICM (or CCX)?

3 months 3 weeks ago
Not elegant, but you could make a custom function which has all the weeks in it...

david.macias has commented on Cisco IP Communicator+Finesse for Linux Desktop

3 months 4 weeks ago
I would say that there is no IP Communicator for Linux, but Finesse works just...

david.macias has commented on Find total agents and type connected to PG?

3 months 4 weeks ago
This looks promising, let me do some more testing and get back to you. Thank...

david.macias has created Find total agents and type connected to PG?

3 months 4 weeks ago
This came up on my project and can't think of a way to tackle this. Was hoping...

david.macias has commented on Configuring Finesse Phone Agent in Jabber

4 months 2 weeks ago
I think you need to explain a bit better what you're trying to do. Does the...

david.macias has commented on UCCE Agent Auto Answer Question.

4 months 2 weeks ago
While I've not tried this recently, I suspect the behavior continues to be the...

david.macias has commented on Common IE across all UC, UCCX, AQM & WFM product

4 months 2 weeks ago
Personally I stick with IE 10 and whatever the latest version of FF might be...

david.macias has commented on can we also configure Customized button in Finesse which is same in CAD?

4 months 3 weeks ago
Deepak is right on what he has said. The other thing I would add is that there...

david.macias has commented on PCCE CUIC: Restrict filter options based on groups/teams

4 months 3 weeks ago
So I'm not sure if this is possible, but look at the security drawer and see if...

david.macias has commented on UCCX 10.5 send caller to voice mail

5 months 3 hours ago
Yes, this is possible. You can either use the call transfer step to send the...

david.macias has commented on Trigger an IVR Campaign based on a Notification-UCCE 10.5

5 months 1 week ago
Personally, I wouldn't use the dialer for this. I would look at something like...

david.macias has commented on Finesse wrap-up code requirement in UCCE?

5 months 1 week ago
Yes, there is. You set the agent desk setting to require a code and Finesse...

david.macias has commented on Cisco Finesse 10.6(1) SU1 - Finesse is throwing a javascript script warning when agent is in Talking state

5 months 2 weeks ago
Are you sure that's the right version? I've not seen a 10.6 Finesse before....

david.macias has commented on Complexity of Screen Pops?

5 months 2 weeks ago
To answer your first question, it's not very complex. Just choose the data you...

david.macias has commented on Cisco Finesse 10.6 compatibility with Internet Explorer 9 (IE9)?

5 months 2 weeks ago
Correct, I've used it with no problem, but you should really be upgrading IE...

david.macias has commented on How to configure the silent monitoring (CUCM and UCCE)?

5 months 2 weeks ago
You'll have to be more specific what are you having problems with? Here's a...

david.macias has commented on Issue with Service Level calls for Inbound Call Type - PCCE 10.5.2a

5 months 3 weeks ago
It's hard for me to follow your ICM scripting. So, to make your life easier,...

david.macias has commented on CVP Call Studio Voice out prompt using java

6 months 5 days ago
You should be using say it smart (TTS), you're attempting something which will...

david.macias has commented on Cisco UCCE 11 NFR

6 months 1 week ago
Anyone found an answer to this? Really want to get my hands on UCCE 11 to start...

Bio

Been in the Cisco contact center space since 2004. Started out doing support for various call center customers and moved on to the consulting piece. Have been doing the design, deploy, test, fix, and cut ever since.










david.macias's Stats

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Discussion started 38
Answers marked as Correct 159
Endorsed 4
Content Rated 67
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