david.macias

Member Since: Nov 04, 2005

English
david.macias's Activity on Cisco Support Community
Currently displaying 50 results

david.macias has commented on UCCE 10.5 Upgrade

4 days 16 hours ago
My recommendation would be not to partially upgrade your lab. It's a lab...

david.macias has commented on Finesse - Unable to authenticate against the primary enterprise database

5 days 3 hours ago
Wow, did not know that, thank you for posting the solution! david

david.macias has commented on ICM Call variable 2 not showing during call transfer

1 week 6 days ago
Sounds like there might be a bug in your CTIOS desktop. I know this used to...

david.macias has commented on Finesse - Unable to authenticate against the primary enterprise database

1 week 6 days ago
There has to be something in between blocking the connection. Are you able to...

david.macias has commented on CAD agent login issue

2 weeks 3 hours ago
Can you launch CTIOS desktop enable logs and attempt to login and post the...

david.macias has commented on CAD agent login issue

2 weeks 20 hours ago
Any chance your DNS settings are off on these machines? What about a firewall?...

david.macias has commented on UCCE/CVP Load testing

2 weeks 3 days ago
I assume you work or have worked for them, if so, you might want to disclose...

david.macias has commented on Cisco Agent Desktop click to dial preceding 9

2 weeks 4 days ago
If you're running your web traffic via a proxy, you could make this change...

david.macias has commented on UCCX Skills based routing question

2 weeks 4 days ago
You don't add queues to teams, you add queues to agents. Agents are parts...

david.macias has commented on external web application in cisco finesse

2 weeks 5 days ago
Can you post your layout? david

david.macias has commented on checking status of agent before sendng call to agent

2 weeks 5 days ago
Ha! Excellent news. david

david.macias has commented on checking status of agent before sendng call to agent

2 weeks 5 days ago
You can not send the call to the agent if they are not in a ready state. You...

david.macias has commented on microsoft licensing

2 weeks 6 days ago
UCCX requires none for the server. For UCCE the following are Windows servers....

david.macias has commented on Is there a way that an agent can "fool" the system so that it appears they have handled more calls than they actually have?

3 weeks 4 days ago
With UCCE and I would assume UCCX, you could always answer a call and release...

david.macias has commented on Assigning Single Agent to Multiple Skill Groups

3 weeks 4 days ago
In both UCCX and UCCE one agent can have multiple skills, this is on a single...

david.macias has commented on From CAD Check for available agent in PQ before transferring call

3 weeks 4 days ago
Yeah build a CUIC report and have agents reference that. Another, not as good...

david.macias has commented on UCCE features vs. UCCX features

3 weeks 4 days ago
By the time they come to UCCX there will be no more CAD, so you might as well...

david.macias has commented on Missed call email notification and VIP call

1 month 2 days ago
You can easily do this through UCCX or CVP. What do you have? david

david.macias has commented on Precision Queue: Agent Order selection

1 month 5 days ago
I've never heard of this: a) i remember in the skilled group routing it...

david.macias has commented on Cisco Finesse,CTIOS,CAD Comparision

1 month 1 week ago
I recommend you go and check out the users guides for all 3 of them. david...

david.macias has commented on UCCE : usage of CIPC vs Hard phone in contact center

1 month 1 week ago
There really are not differences, the only thing which might come up is that...

david.macias has commented on Interrupt an existing Call to Agent for a Priority Call

1 month 2 weeks ago
One, very horrendous way of doing this, would be to ask the agents to keep an...

david.macias has commented on Small Call Center - Hunt List/Group + UCCX + CTI Route Point

1 month 2 weeks ago
Can you join the last member of the hunt group to a VM? david

david.macias has commented on UCCX and the future of CAD

1 month 2 weeks ago
I've not heard if CAD is dead on 11, but I would not be surprised if it was...

david.macias has commented on UCCE Agent Login Fails Using CTI Toolkit Agent Desktop

1 month 2 weeks ago
Here's how you set the client side logs.https://www.cisco.com/c/dam/en/us/...

david.macias has commented on UCCE Agent Login Fails Using CTI Toolkit Agent Desktop

1 month 3 weeks ago
That log doesn't look right. Can you post your CTIOS client log, from the...

david.macias has commented on CUIC column names

1 month 3 weeks ago
The release notes are very good at specifying which versions of browsers are...

david.macias has commented on Send Email if agents are not logged in

1 month 3 weeks ago
I've done something similar within the scripting, but not a workflow. I...

david.macias has commented on Finesse - troubleshooting integration with third-party CRM

2 months 1 hour ago
Any chance the agent is pressing F5 on the browser? david

david.macias has commented on UCCE Queue Closure

2 months 19 hours ago
To add to what Chris said, you also have to have a queue script which loops...

david.macias has commented on UCCX Custom Variables

2 months 1 week ago
Nothing comes to mind on how to do this, but maybe a workflow on CAD? What'...

david.macias has commented on Skill Group Peripheral Number

2 months 1 week ago
Can't you just leave it blank and it will generate one for you? Also, you...

david.macias has commented on UCCE Security Fix Procedure

2 months 3 weeks ago
The simplex process is the best. If you want to go even more slowly, start with...

david.macias has commented on UCCE ICM Scripting help

3 months 1 week ago
1. Can you post the CVP log to see what is happening? Also your if CED==x are...

david.macias has commented on RouterCallKey & RouterCallKeyDay in a Variable without scripting

3 months 1 week ago
Jameson is correct. Remember that you can use ICM script editor Find function...

david.macias has commented on Finesse

3 months 1 week ago
Where is the HTTP request being made the IVR, possibly ICM or in Finesse? ...

david.macias has commented on Install 3rd party program on UCCE 8.0.2 server

3 months 2 weeks ago
Don't do it, hardware is cheap. Get a new server or a VM. david

david.macias has commented on dislplaying CUIC report in Finesse supervisor app UCCE 10.0

3 months 2 weeks ago
What happens when you open this up on your browser, do it in a private session...

david.macias has commented on Clarification on Precision Q limits in UCCE 9.01

3 months 2 weeks ago
It's my understanding that the docwiki is the most correct document, per...

david.macias has commented on Get all calls that are answered or not with in Service Level

3 months 3 weeks ago
I don't know if this is in the 7.5 schema, just haven't checked, but in...

david.macias has commented on dislplaying CUIC report in Finesse supervisor app UCCE 10.0

3 months 3 weeks ago
Ok, I think we're getting somewhere now. You're not adding a Live...

david.macias has commented on dislplaying CUIC report in Finesse supervisor app UCCE 10.0

3 months 3 weeks ago
To be clear are you trying to add a live report or a regular CUIC report? Can...

david.macias has commented on dislplaying CUIC report in Finesse supervisor app UCCE 10.0

3 months 3 weeks ago
Two things. 1. I don't think that's a supervisor login, there'...

david.macias has commented on ICM rttest switches

3 months 4 weeks ago
I've used the input pile switch before, but it was very rudimentary. ...

david.macias has commented on Call Server messages for CVP Health Check

3 months 4 weeks ago
Have you looked at http://tools.cisco.com/Support/SNMP/do/BrowseMIB.do?local=en...

david.macias has commented on NAT Support for Finesse

4 months 4 hours ago
This doesn't sound like a good approach at all. While I'm not sure what...

david.macias has commented on CVP 2 option Voice Element

4 months 3 days ago
Post a picture of your script. david

david.macias has commented on DN to CallType bulk mapping

4 months 5 days ago
Edit: I misread the question, Chintan is right not possible. david

david.macias has commented on Supervisor Login in Finesse fails

4 months 1 week ago
Assuming UCCE and maybe UCCX, it sounds like the phone is not configured...

david.macias has commented on UCCE 9 - How do you make Side B of the duplex pair the master rather than Side A

4 months 1 week ago
I recommend you read the UCCE SRND any version really will work as Cisco doesn...

Bio

Been in the Cisco contact center space since 2004. Started out doing support for various call center customers and moved on to the consulting piece. Have been doing the design, deploy, test, fix, and cut ever since.










david.macias's Stats

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Discussion started 33
Answers marked as Correct 149
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