david.macias

Member Since: Nov 04, 2005

English
david.macias's Activity on Cisco Support Community
Currently displaying 50 results

david.macias has commented on Missed call email notification and VIP call

4 days 12 hours ago
You can easily do this through UCCX or CVP. What do you have? david

david.macias has commented on Precision Queue: Agent Order selection

1 week 21 hours ago
I've never heard of this: a) i remember in the skilled group routing it...

david.macias has commented on Cisco Finesse,CTIOS,CAD Comparision

1 week 6 days ago
I recommend you go and check out the users guides for all 3 of them. david...

david.macias has commented on UCCE : usage of CIPC vs Hard phone in contact center

1 week 6 days ago
There really are not differences, the only thing which might come up is that...

david.macias has commented on Interrupt an existing Call to Agent for a Priority Call

2 weeks 2 days ago
One, very horrendous way of doing this, would be to ask the agents to keep an...

david.macias has commented on Small Call Center - Hunt List/Group + UCCX + CTI Route Point

2 weeks 4 days ago
Can you join the last member of the hunt group to a VM? david

david.macias has commented on UCCX and the future of CAD

3 weeks 22 hours ago
I've not heard if CAD is dead on 11, but I would not be surprised if it was...

david.macias has commented on UCCE Agent Login Fails Using CTI Toolkit Agent Desktop

3 weeks 1 day ago
Here's how you set the client side logs.https://www.cisco.com/c/dam/en/us/...

david.macias has commented on UCCE Agent Login Fails Using CTI Toolkit Agent Desktop

3 weeks 4 days ago
That log doesn't look right. Can you post your CTIOS client log, from the...

david.macias has commented on CUIC column names

3 weeks 4 days ago
The release notes are very good at specifying which versions of browsers are...

david.macias has commented on Send Email if agents are not logged in

3 weeks 5 days ago
I've done something similar within the scripting, but not a workflow. I...

david.macias has commented on Finesse - troubleshooting integration with third-party CRM

1 month 2 days ago
Any chance the agent is pressing F5 on the browser? david

david.macias has commented on UCCE Queue Closure

1 month 3 days ago
To add to what Chris said, you also have to have a queue script which loops...

david.macias has commented on UCCX Custom Variables

1 month 1 week ago
Nothing comes to mind on how to do this, but maybe a workflow on CAD? What'...

david.macias has commented on Skill Group Peripheral Number

1 month 1 week ago
Can't you just leave it blank and it will generate one for you? Also, you...

david.macias has commented on UCCE Security Fix Procedure

1 month 4 weeks ago
The simplex process is the best. If you want to go even more slowly, start with...

david.macias has commented on UCCE ICM Scripting help

2 months 1 week ago
1. Can you post the CVP log to see what is happening? Also your if CED==x are...

david.macias has commented on RouterCallKey & RouterCallKeyDay in a Variable without scripting

2 months 1 week ago
Jameson is correct. Remember that you can use ICM script editor Find function...

david.macias has commented on Finesse

2 months 1 week ago
Where is the HTTP request being made the IVR, possibly ICM or in Finesse? ...

david.macias has commented on Install 3rd party program on UCCE 8.0.2 server

2 months 3 weeks ago
Don't do it, hardware is cheap. Get a new server or a VM. david

david.macias has commented on dislplaying CUIC report in Finesse supervisor app UCCE 10.0

2 months 3 weeks ago
What happens when you open this up on your browser, do it in a private session...

david.macias has commented on Clarification on Precision Q limits in UCCE 9.01

2 months 3 weeks ago
It's my understanding that the docwiki is the most correct document, per...

david.macias has commented on Get all calls that are answered or not with in Service Level

2 months 4 weeks ago
I don't know if this is in the 7.5 schema, just haven't checked, but in...

david.macias has commented on dislplaying CUIC report in Finesse supervisor app UCCE 10.0

2 months 4 weeks ago
Ok, I think we're getting somewhere now. You're not adding a Live...

david.macias has commented on dislplaying CUIC report in Finesse supervisor app UCCE 10.0

2 months 4 weeks ago
To be clear are you trying to add a live report or a regular CUIC report? Can...

david.macias has commented on dislplaying CUIC report in Finesse supervisor app UCCE 10.0

2 months 4 weeks ago
Two things. 1. I don't think that's a supervisor login, there'...

david.macias has commented on ICM rttest switches

3 months 1 day ago
I've used the input pile switch before, but it was very rudimentary. ...

david.macias has commented on Call Server messages for CVP Health Check

3 months 2 days ago
Have you looked at http://tools.cisco.com/Support/SNMP/do/BrowseMIB.do?local=en...

david.macias has commented on NAT Support for Finesse

3 months 2 days ago
This doesn't sound like a good approach at all. While I'm not sure what...

david.macias has commented on CVP 2 option Voice Element

3 months 6 days ago
Post a picture of your script. david

david.macias has commented on DN to CallType bulk mapping

3 months 1 week ago
Edit: I misread the question, Chintan is right not possible. david

david.macias has commented on Supervisor Login in Finesse fails

3 months 2 weeks ago
Assuming UCCE and maybe UCCX, it sounds like the phone is not configured...

david.macias has commented on UCCE 9 - How do you make Side B of the duplex pair the master rather than Side A

3 months 2 weeks ago
I recommend you read the UCCE SRND any version really will work as Cisco doesn...

david.macias has commented on Music in Queue is horrible

3 months 2 weeks ago
Can you play the prompt without using the callhold and callunhold steps? ...

david.macias has commented on difference between static call type and dynamic call type

3 months 2 weeks ago
Dynamic call types as well as PQ are freaking awesome, they are by far the best...

david.macias has commented on PCCE 10.5 Lab cannot set PCCE Deployment Type

3 months 2 weeks ago
I believe there is a bug in the installer, it's been a few months, but I...

david.macias has commented on CUIC 10.5 Logon Duration in Stock Report Wrong Format

3 months 2 weeks ago
FYI, opened the TAC case and received the update report ASAP and works like a...

david.macias has created CUIC 10.5 Logon Duration in Stock Report Wrong Format

3 months 2 weeks ago
I noticed today that we're hitting this bug: https://tools.cisco.com/...

david.macias has commented on ICM real time data not displaying

3 months 2 weeks ago
When you made the call did it queue and stay in queue for at least a minute...

david.macias has commented on ICM real time data not displaying

3 months 2 weeks ago
I'm not sure I understand what you're looking for. Can you start small...

david.macias has commented on Bug CSCud82539

3 months 2 weeks ago
Did you ever get this addressed? david

david.macias has commented on Free Dashboards for PCCE 10.0

3 months 3 weeks ago
Right click on the dashboard and set the link to not need authentication. ...

david.macias has commented on Free Dashboards for PCCE 10.0

3 months 3 weeks ago
Create a dashboard and then have it as a separate tab in their browser or add...

david.macias has commented on UCCE: Cisco Policy regarding upgrading to a Minor release or applying an ES patch

4 months 3 days ago
If you're not experiencing any issues, don't upgrade. At some point,...

david.macias has commented on VDN Return Destination feature in UCCE ?

4 months 1 week ago
Yes, this is possible with CVP post call survey. david

david.macias has commented on Activity logs are not getting captured in CVP for specific application

4 months 1 week ago
The only thing I can think of is that you have a different app running on side...

david.macias has commented on Live data in CUIC for PCCE 10.0

4 months 2 weeks ago
What do your data sources tab look like? david

david.macias has commented on Packaged CCE unable to force Agent into RONA

4 months 2 weeks ago
RNA settings are in the CVP OAMP dial plan page. Add a range for all your agent...

david.macias has commented on UCCE call terminated

4 months 3 weeks ago
You didn't ask a question. david

david.macias has commented on UCCE 9.0 IP IVR - IVR Port realtime usage

4 months 3 weeks ago
So I don't think you can actually see this as directly as you would want....

Bio

Been in the Cisco contact center space since 2004. Started out doing support for various call center customers and moved on to the consulting piece. Have been doing the design, deploy, test, fix, and cut ever since.










david.macias's Stats

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Discussion started 33
Answers marked as Correct 148
Endorsed 4
Content Rated 63
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