david.macias

Member Since: Nov 04, 2005

Canada - Français
david.macias's Activity on Cisco Support Community
Currently displaying 44 results

david.macias has commented on Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting

6 days 16 hours ago
I don't use UCCX a lot, maybe 1-3 projects a year, so some of these might be...

david.macias has commented on UCCE Queue to skill group node consider If

2 weeks 3 days ago
That looks good. david

david.macias has commented on UCCE Queue to skill group node consider If

2 weeks 3 days ago
You should not have a consider if for General, just do 1. That way calls will...

david.macias has commented on UCCE Queue to skill group node consider If

2 weeks 4 days ago
Depends on what you're trying to accomplish. A 1 will queue the General calls...

david.macias has commented on Area Code routing in UCCX script

3 weeks 2 days ago
I've not checked this, but is there a range you can collapse this into? Like...

david.macias has commented on ICM scripting

3 weeks 5 days ago
I hope these hundreds of subroutines go to an IVR for all the real heavy...

david.macias has commented on UCCE Queue to skill group node consider If

4 weeks 1 day ago
Don't go over the same SG node, create a new one which only have your SGs and...

david.macias has commented on icm dblookup question

4 weeks 1 day ago
No, this tells it to look for a 1 in the DB like (select * from DB where column...

david.macias has commented on CUIC Multiple Reports to be Merged as One

4 weeks 1 day ago
You can create your own custom report, look at the UCCE schema document for...

david.macias has commented on UCCE Queue to skill group node consider If

1 month 18 hours ago
That's looks fine, but remember once you cross that SG node you have to go back...

david.macias has commented on Handling Inbound Calls when Running an Outbound Auto Dialler

1 month 18 hours ago
You'll need some 3rd party database. What I've done in the past is, have...

david.macias has commented on Large ICM Script or smaller scripts

1 month 18 hours ago
My preference is a single larger script. Easier to follow the logic when...

david.macias has commented on Call type - impact on reporting

1 month 18 hours ago
When you go from one CT to another CT, the previous CT is has now stopped...

david.macias has commented on CVP VXML Application directing ScanSoft TTS to change language - how?

1 month 2 weeks ago
I believe we never got it to work or the customer decided to go a different...

david.macias has commented on ICM with IP IVR scripting - play a different prompt on each queue loop

1 month 2 weeks ago
First, ICM will interrupt as long as the script is set to interruptible. Second...

david.macias has commented on UCCX IPIVR 10.5 Demo License

1 month 2 weeks ago
Open the ISO itself, there's a folder in there called licenses I believe....

david.macias has commented on Save Recordings for Call Back Feature

1 month 3 weeks ago
My recommendation would be to save this in a 3rd party server and not on the...

david.macias has commented on Multiple Skills Single Queue?

1 month 3 weeks ago
You will need multiple CSQs otherwise you would not be able to keep Spanish...

david.macias has commented on UCCX configuration clarification

2 months 2 days ago
I hope this helps you a bit more on how to show the agent what language the...

david.macias has commented on UCCX configuration clarification

2 months 2 days ago
1. Yes, use an enterprise variable and put the language selection in that...

david.macias has commented on UCCX 10.5 - Audit Skilling of Resources

2 months 4 days ago
You'll have to write something which queries the API to have this kind of...

david.macias has commented on UCCX scripting, is this even possible??

2 months 1 week ago
Is there an API you can use from the site directly? david

david.macias has commented on Helpdesk incoming contact center and UCCX

2 months 2 weeks ago
Wow, I didn't know this was possible, that's cool. +5 The only issue I see...

david.macias has commented on Agent Unable to login in Cisco Finesse

2 months 2 weeks ago
Does this happen for all agents or just one? If for all, then you're missing a...

david.macias has commented on Call back queue voice message

3 months 4 days ago
Ok, then how about this? Instead of saving the file locally, you move it to a...

david.macias has commented on UCCX, UCCE, IP IVR and CVP

3 months 4 days ago
There is still a lot of misunderstanding or miscommunication between the two of...

david.macias has commented on Click to call on MS-Dynamics CRM

3 months 4 days ago
James, I have no personal knowledge, but one thing you might want to look at...

david.macias has commented on Finesse 10.5

3 months 5 days ago
Like [@derawat]  mentioned, you first need to isolate the issue. Is this...

david.macias has commented on UCCX, UCCE, IP IVR and CVP

3 months 1 week ago
I'm going to start with saying you have a ton of reading to do if these are the...

david.macias has commented on Call back queue voice message

3 months 2 weeks ago
My recommendation is to stop asking the callers to record anything. If you have...

david.macias has commented on Scripting Question

3 months 3 weeks ago
Ask them if they have some sort of API or DB access (DB being easier). You'll...

david.macias has commented on UCCX Call Back Feature

3 months 3 weeks ago
I believe the UCCX ISO has a few sample scripts, one of them is a callback...

david.macias has created Anyone know where to find the Linux version for every UCOS appliance?

4 months 1 week ago
I'm not sure where I got that RHEL 6 was UCOS 10.x, but I can't find any...

david.macias has commented on Cisco UCCE 11 NFR

4 months 1 week ago
Saship, Please let us know what you find, would love to have access to this...

david.macias has commented on Find SG and Priority in every ICM Script?

4 months 4 weeks ago
I figured out a way, but it was extremely painful. Involved turning hex to...

david.macias has created Best practice for deployment when developing CVP speech applications?

5 months 1 week ago
Internally we're having a discussion on when you're supposed to have a separate...

david.macias has commented on Example post call survey (email) in uccx 10.6

5 months 1 week ago
I would personally handle this outside of UCCX. Maybe have UCCX write to an...

david.macias has commented on Microsoft patch compatibility with ICM

5 months 1 week ago
My advice is the following, specially if you've not patched your servers in...

david.macias has commented on UCCX 8.0 License File

5 months 1 week ago
What about the order or support documentation for UCCX? If they can't find the...

david.macias has created Find SG and Priority in every ICM Script?

5 months 1 week ago
This is something interesting that came up and was hoping to solve via the DB,...

david.macias has commented on Anyone with a UCCX 9.x CUIC install who can verify a report for me?

5 months 3 weeks ago
Thanks Nathan, I'll open a TAC case and find out what's going on. I'm thinking...

david.macias has commented on PCCE Deployment issue with CVP Operations Console

5 months 3 weeks ago
Have you logged in to the OPS console directly with the above credentials?...

david.macias has created Anyone with a UCCX 9.x CUIC install who can verify a report for me?

5 months 3 weeks ago
CSQ Agent Summary Report, do you get a grouping summary when you go to Edit...

david.macias has commented on ICM Scripting Limitation

5 months 3 weeks ago
You're right, thanks for catching my error. david

Bio

Been in the Cisco contact center space since 2004. Started out doing support for various call center customers and moved on to the consulting piece. Have been doing the design, deploy, test, fix, and cut ever since.










david.macias's Stats

Points1501
Discussion started 38
Answers marked as Correct 160
Endorsed 4
Content Rated 67
Website: