david.macias

Member Since: Nov 04, 2005

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david.macias's Activity on Cisco Support Community
Currently displaying 3 results
david.macias has commented on Answering machines being transferred to agents 1 day 10 hours ago
Wow, that number is crazy high.  If you can validate it, then start doing...
david.macias has commented on Answering machines being transferred to agents 2 days 10 hours ago
Can you quantify how many VM calls are going to agents out of total calls made...
david.macias has commented on Device Target vs. Agent Targeting Rules 6 days 16 hours ago
ATRs are the best!  I think they came in on 7.5x, I've not seen a...

Bio

Been in the Cisco contact center space since 2004. Started out doing support for various call center customers and moved on to the consulting piece. Have been doing the design, deploy, test, fix, and cut ever since.










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