david.macias

Member Since: Nov 04, 2005

English
david.macias's Activity on Cisco Support Community
Currently displaying 50 results

david.macias has commented on Finesse "Not Ready" Alerting

18 hours 35 min ago
Take a look at CUIC to provide a visual notifier when this happens. It's not...

david.macias has commented on Finesse disconnects randomly

1 day 22 hours ago
A ping isn't going to tell you much. You need information from before the...

david.macias has commented on Finesse disconnects randomly

1 day 22 hours ago
I went through something similar when Finesse first came out and it was a pain...

david.macias has commented on uccx Paid scripting

2 days 20 hours ago
I sent you a message with some information. david

david.macias has commented on uccx callback

2 days 20 hours ago
You're right as for the example. I use my strip down version for customers who...

david.macias has commented on uccx callback

2 days 21 hours ago
If you're using the example then the agent pressing 1 to call back the customer...

david.macias has commented on Adding gadgets... difficult?

3 days 2 hours ago
Deepak provided good guidance on where to look next, but one thing I would say...

david.macias has commented on Weekly Audio File Rotation in ICM (or CCX)?

3 days 22 hours ago
Not elegant, but you could make a custom function which has all the weeks in it...

david.macias has commented on Cisco IP Communicator+Finesse for Linux Desktop

1 week 2 days ago
I would say that there is no IP Communicator for Linux, but Finesse works just...

david.macias has commented on Find total agents and type connected to PG?

1 week 2 days ago
This looks promising, let me do some more testing and get back to you. Thank...

david.macias has created Find total agents and type connected to PG?

1 week 2 days ago
This came up on my project and can't think of a way to tackle this. Was hoping...

david.macias has commented on Configuring Finesse Phone Agent in Jabber

3 weeks 6 days ago
I think you need to explain a bit better what you're trying to do. Does the...

david.macias has commented on UCCE Agent Auto Answer Question.

4 weeks 13 hours ago
While I've not tried this recently, I suspect the behavior continues to be the...

david.macias has commented on Common IE across all UC, UCCX, AQM & WFM product

1 month 10 hours ago
Personally I stick with IE 10 and whatever the latest version of FF might be...

david.macias has commented on can we also configure Customized button in Finesse which is same in CAD?

1 month 1 day ago
Deepak is right on what he has said. The other thing I would add is that there...

david.macias has commented on PCCE CUIC: Restrict filter options based on groups/teams

1 month 1 week ago
So I'm not sure if this is possible, but look at the security drawer and see if...

david.macias has commented on UCCX 10.5 send caller to voice mail

1 month 1 week ago
Yes, this is possible. You can either use the call transfer step to send the...

david.macias has commented on Trigger an IVR Campaign based on a Notification-UCCE 10.5

1 month 2 weeks ago
Personally, I wouldn't use the dialer for this. I would look at something like...

david.macias has commented on Finesse wrap-up code requirement in UCCE?

1 month 3 weeks ago
Yes, there is. You set the agent desk setting to require a code and Finesse...

david.macias has commented on Cisco Finesse 10.6(1) SU1 - Finesse is throwing a javascript script warning when agent is in Talking state

1 month 3 weeks ago
Are you sure that's the right version? I've not seen a 10.6 Finesse before....

david.macias has commented on Complexity of Screen Pops?

1 month 4 weeks ago
To answer your first question, it's not very complex. Just choose the data you...

david.macias has commented on Cisco Finesse 10.6 compatibility with Internet Explorer 9 (IE9)?

1 month 4 weeks ago
Correct, I've used it with no problem, but you should really be upgrading IE...

david.macias has commented on How to configure the silent monitoring (CUCM and UCCE)?

1 month 4 weeks ago
You'll have to be more specific what are you having problems with? Here's a...

david.macias has commented on Issue with Service Level calls for Inbound Call Type - PCCE 10.5.2a

2 months 1 week ago
It's hard for me to follow your ICM scripting. So, to make your life easier,...

david.macias has commented on CVP Call Studio Voice out prompt using java

2 months 2 weeks ago
You should be using say it smart (TTS), you're attempting something which will...

david.macias has commented on Cisco UCCE 11 NFR

2 months 2 weeks ago
Anyone found an answer to this? Really want to get my hands on UCCE 11 to start...

david.macias has commented on Split calls between an external Callcenter and our callcenter

2 months 3 weeks ago
Excellent news, I'm confident this will be very close to your ideal solution....

david.macias has commented on Maximum PIM connections per CVP CS

2 months 3 weeks ago
Does PG1PIM change states to idle when you restart PG2? This should not happen...

david.macias has commented on Split calls between an external Callcenter and our callcenter

2 months 3 weeks ago
You can't look at this within a short amount of time. From experience using...

david.macias has commented on Split calls between an external Callcenter and our callcenter

2 months 3 weeks ago
Alban, Here's an example in sudo code of what you can do. Call arrival. DB...

david.macias has commented on Split calls between an external Callcenter and our callcenter

2 months 3 weeks ago
Use a random number generator java rand() to make this decision for you....

david.macias has commented on CVP System instability

2 months 3 weeks ago
Lara, Because that product is no longer supported, I believe end of support...

david.macias has commented on CVP System instability

2 months 3 weeks ago
Has call volume changed? This might just be a memory leak, either way you...

david.macias has commented on Call Transfer between Skills

3 months 1 day ago
Glad it worked, thanks for the points. david

david.macias has commented on Setting up UCCE for routing by ANI

3 months 3 days ago
Do this in CVP, if you do it in ICM you'll find all sorts of roadblocks if you...

david.macias has commented on Call Transfer between Skills

3 months 3 days ago
Personally, I would do a single script and have your different triggers go to...

david.macias has commented on UCCX Outbound IVR Application Script Question

3 months 1 week ago
You'll have to use the API to the #1. For #2, I would do that all on the...

david.macias has commented on ICM script doubts

3 months 1 week ago
I'm not sure I understand your question. If you se PV1 to "123" it will be "123...

david.macias has commented on Adding Agents to ICM

3 months 1 week ago
Cool, glad it worked. Takes a bit of work to get it, but once it's running...

david.macias has commented on Build wallboard for UCCE

3 months 2 weeks ago
Check out the CUIC reports, those will give you exactly what you're looking...

david.macias has commented on Finesse/CTI Server Logging

3 months 2 weeks ago
Take a look at what's available through Windows Performance Monitor, you...

david.macias has commented on Cisco UCCE 11 NFR

3 months 2 weeks ago
Has anyone talked to anyone at the BU about this change? I'm starting to...

david.macias has commented on Adding Agents to ICM

3 months 2 weeks ago
So I don't have a 10.x within access at the moment, but looking at http://...

david.macias has commented on Adding Agents to ICM

3 months 2 weeks ago
What version are you running?

david.macias has commented on UCCX Callback script issue

3 months 2 weeks ago
Yes sir, that's correct. david

david.macias has commented on Adding Agents to ICM

3 months 2 weeks ago
Yes, it's a two step bulk import process. Bulk import people then agents....

david.macias has commented on UCCX Callback script issue

3 months 2 weeks ago
This issue as well as the complexity of using this script with multiple queues...

david.macias has commented on How do I create a secondary Finesse Admin User for PCCE?

3 months 2 weeks ago
I don't believe this is possible and even if it was, I don't think you...

david.macias has commented on "Route Select" before "Queue to Skill Group"

3 months 2 weeks ago
First, I'm glad that you're actually trying to understand what each...

david.macias has commented on Number of applications deployed on CVP server

3 months 2 weeks ago
Look at the activity logs for each application to see when they last took a...

Bio

Been in the Cisco contact center space since 2004. Started out doing support for various call center customers and moved on to the consulting piece. Have been doing the design, deploy, test, fix, and cut ever since.










david.macias's Stats

Points1464
Discussion started 34
Answers marked as Correct 158
Endorsed 4
Content Rated 65
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