david.macias

Member Since: Nov 04, 2005

English
david.macias's Activity on Cisco Support Community
Currently displaying 50 results

david.macias has commented on UCCX Custom Variables

9 hours 20 min ago
Nothing comes to mind on how to do this, but maybe a workflow on CAD? What'...

david.macias has commented on Skill Group Peripheral Number

9 hours 22 min ago
Can't you just leave it blank and it will generate one for you? Also, you...

david.macias has commented on UCCE Security Fix Procedure

2 weeks 3 days ago
The simplex process is the best. If you want to go even more slowly, start with...

david.macias has commented on UCCE ICM Scripting help

1 month 1 day ago
1. Can you post the CVP log to see what is happening? Also your if CED==x are...

david.macias has commented on RouterCallKey & RouterCallKeyDay in a Variable without scripting

1 month 1 day ago
Jameson is correct. Remember that you can use ICM script editor Find function...

david.macias has commented on Finesse

1 month 1 day ago
Where is the HTTP request being made the IVR, possibly ICM or in Finesse? ...

david.macias has commented on Install 3rd party program on UCCE 8.0.2 server

1 month 1 week ago
Don't do it, hardware is cheap. Get a new server or a VM. david

david.macias has commented on dislplaying CUIC report in Finesse supervisor app UCCE 10.0

1 month 1 week ago
What happens when you open this up on your browser, do it in a private session...

david.macias has commented on Clarification on Precision Q limits in UCCE 9.01

1 month 1 week ago
It's my understanding that the docwiki is the most correct document, per...

david.macias has commented on Get all calls that are answered or not with in Service Level

1 month 2 weeks ago
I don't know if this is in the 7.5 schema, just haven't checked, but in...

david.macias has commented on dislplaying CUIC report in Finesse supervisor app UCCE 10.0

1 month 2 weeks ago
Ok, I think we're getting somewhere now. You're not adding a Live...

david.macias has commented on dislplaying CUIC report in Finesse supervisor app UCCE 10.0

1 month 2 weeks ago
To be clear are you trying to add a live report or a regular CUIC report? Can...

david.macias has commented on dislplaying CUIC report in Finesse supervisor app UCCE 10.0

1 month 2 weeks ago
Two things. 1. I don't think that's a supervisor login, there'...

david.macias has commented on ICM rttest switches

1 month 2 weeks ago
I've used the input pile switch before, but it was very rudimentary. ...

david.macias has commented on Call Server messages for CVP Health Check

1 month 2 weeks ago
Have you looked at http://tools.cisco.com/Support/SNMP/do/BrowseMIB.do?local=en...

david.macias has commented on NAT Support for Finesse

1 month 2 weeks ago
This doesn't sound like a good approach at all. While I'm not sure what...

david.macias has commented on CVP 2 option Voice Element

1 month 3 weeks ago
Post a picture of your script. david

david.macias has commented on DN to CallType bulk mapping

1 month 3 weeks ago
Edit: I misread the question, Chintan is right not possible. david

david.macias has commented on Supervisor Login in Finesse fails

2 months 2 days ago
Assuming UCCE and maybe UCCX, it sounds like the phone is not configured...

david.macias has commented on UCCE 9 - How do you make Side B of the duplex pair the master rather than Side A

2 months 2 days ago
I recommend you read the UCCE SRND any version really will work as Cisco doesn...

david.macias has commented on Music in Queue is horrible

2 months 3 days ago
Can you play the prompt without using the callhold and callunhold steps? ...

david.macias has commented on difference between static call type and dynamic call type

2 months 3 days ago
Dynamic call types as well as PQ are freaking awesome, they are by far the best...

david.macias has commented on PCCE 10.5 Lab cannot set PCCE Deployment Type

2 months 3 days ago
I believe there is a bug in the installer, it's been a few months, but I...

david.macias has commented on CUIC 10.5 Logon Duration in Stock Report Wrong Format

2 months 6 days ago
FYI, opened the TAC case and received the update report ASAP and works like a...

david.macias has created CUIC 10.5 Logon Duration in Stock Report Wrong Format

2 months 1 week ago
I noticed today that we're hitting this bug: https://tools.cisco.com/...

david.macias has commented on ICM real time data not displaying

2 months 1 week ago
When you made the call did it queue and stay in queue for at least a minute...

david.macias has commented on ICM real time data not displaying

2 months 1 week ago
I'm not sure I understand what you're looking for. Can you start small...

david.macias has commented on Bug CSCud82539

2 months 1 week ago
Did you ever get this addressed? david

david.macias has commented on Free Dashboards for PCCE 10.0

2 months 1 week ago
Right click on the dashboard and set the link to not need authentication. ...

david.macias has commented on Free Dashboards for PCCE 10.0

2 months 2 weeks ago
Create a dashboard and then have it as a separate tab in their browser or add...

david.macias has commented on UCCE: Cisco Policy regarding upgrading to a Minor release or applying an ES patch

2 months 3 weeks ago
If you're not experiencing any issues, don't upgrade. At some point,...

david.macias has commented on VDN Return Destination feature in UCCE ?

2 months 4 weeks ago
Yes, this is possible with CVP post call survey. david

david.macias has commented on Activity logs are not getting captured in CVP for specific application

3 months 20 min ago
The only thing I can think of is that you have a different app running on side...

david.macias has commented on Live data in CUIC for PCCE 10.0

3 months 2 days ago
What do your data sources tab look like? david

david.macias has commented on Packaged CCE unable to force Agent into RONA

3 months 3 days ago
RNA settings are in the CVP OAMP dial plan page. Add a range for all your agent...

david.macias has commented on UCCE call terminated

3 months 1 week ago
You didn't ask a question. david

david.macias has commented on UCCE 9.0 IP IVR - IVR Port realtime usage

3 months 1 week ago
So I don't think you can actually see this as directly as you would want....

david.macias has commented on Scheduled CUIC Reports losing filtering criteria.

3 months 1 week ago
Thanks for the update, can you post the fix either name or link to it? ...

david.macias has commented on Bulk Dialed Number/ Script Selector -> Call type Mapping

3 months 1 week ago
I believe you can use the bulk edit tool to do a bulk association. Have you...

david.macias has created UCCX Scheduled CB for a later time or through the web?

3 months 2 weeks ago
Anyone have any guidance on how to accomplish callback at a later time, say 4...

david.macias has commented on Finesse 10.5 Agent login issue

3 months 2 weeks ago
Is this for all agents? Have you tried to login using CTIOS to rule out Finesse...

david.macias has commented on Agent press new call to reduce the number of calls routed to him , any solution

3 months 2 weeks ago
A great solution is to fire the employee if he/she doesn't fix the problem...

david.macias has commented on CUIC button greyed out

3 months 2 weeks ago
Are you using the user who installed uccx? I've seen something similar...

david.macias has commented on Route calls to a call tree that we update weekly based on date/time

3 months 2 weeks ago
Greyson,You have to at least try. Show us what you have so far. david

david.macias has commented on Finesse and ServiceNow

3 months 2 weeks ago
Weird, was just on a call with a customer wanting to do the same thing with...

david.macias has commented on Do any of you have any experience with CUCM and Genesys Contact Center?

3 months 3 weeks ago
When things like this happen, get logs from each end and then have each TAC...

david.macias has commented on Precision queuing problem

3 months 3 weeks ago
No, I've not seen this issue before. Make sure you have the latest patch or...

david.macias has commented on CCE + Finesse. Login by agent name.

3 months 3 weeks ago
Ed is correct and just to make sure I just confirmed it with a fresh 10.5 PCCE...

david.macias has commented on Subflow to Spanish Script

3 months 3 weeks ago
Have you tested the subscript without jumping form the main script? For example...

david.macias has commented on Cisco Finesse Silent Monitoring Issue

3 months 4 weeks ago
Any chance it's this? https://tools.cisco.com/bugsearch/bug/CSCuq09294...

Bio

Been in the Cisco contact center space since 2004. Started out doing support for various call center customers and moved on to the consulting piece. Have been doing the design, deploy, test, fix, and cut ever since.










david.macias's Stats

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Discussion started 33
Answers marked as Correct 148
Endorsed 4
Content Rated 63
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