david.macias

Member Since: Nov 04, 2005

English
david.macias's Activity on Cisco Support Community
Currently displaying 50 results

david.macias has commented on Supervisor Login in Finesse fails

4 days 12 hours ago
Assuming UCCE and maybe UCCX, it sounds like the phone is not configured...

david.macias has commented on UCCE 9 - How do you make Side B of the duplex pair the master rather than Side A

4 days 17 hours ago
I recommend you read the UCCE SRND any version really will work as Cisco doesn...

david.macias has commented on Music in Queue is horrible

5 days 12 hours ago
Can you play the prompt without using the callhold and callunhold steps? ...

david.macias has commented on difference between static call type and dynamic call type

5 days 12 hours ago
Dynamic call types as well as PQ are freaking awesome, they are by far the best...

david.macias has commented on PCCE 10.5 Lab cannot set PCCE Deployment Type

5 days 22 hours ago
I believe there is a bug in the installer, it's been a few months, but I...

david.macias has commented on CUIC 10.5 Logon Duration in Stock Report Wrong Format

1 week 1 day ago
FYI, opened the TAC case and received the update report ASAP and works like a...

david.macias has created CUIC 10.5 Logon Duration in Stock Report Wrong Format

1 week 2 days ago
I noticed today that we're hitting this bug: https://tools.cisco.com/...

david.macias has commented on ICM real time data not displaying

1 week 2 days ago
When you made the call did it queue and stay in queue for at least a minute...

david.macias has commented on ICM real time data not displaying

1 week 3 days ago
I'm not sure I understand what you're looking for. Can you start small...

david.macias has commented on Bug CSCud82539

1 week 4 days ago
Did you ever get this addressed? david

david.macias has commented on Free Dashboards for PCCE 10.0

1 week 5 days ago
Right click on the dashboard and set the link to not need authentication. ...

david.macias has commented on Free Dashboards for PCCE 10.0

2 weeks 3 days ago
Create a dashboard and then have it as a separate tab in their browser or add...

david.macias has commented on UCCE: Cisco Policy regarding upgrading to a Minor release or applying an ES patch

3 weeks 2 days ago
If you're not experiencing any issues, don't upgrade. At some point,...

david.macias has commented on VDN Return Destination feature in UCCE ?

1 month 1 day ago
Yes, this is possible with CVP post call survey. david

david.macias has commented on Activity logs are not getting captured in CVP for specific application

1 month 2 days ago
The only thing I can think of is that you have a different app running on side...

david.macias has commented on Live data in CUIC for PCCE 10.0

1 month 4 days ago
What do your data sources tab look like? david

david.macias has commented on Packaged CCE unable to force Agent into RONA

1 month 5 days ago
RNA settings are in the CVP OAMP dial plan page. Add a range for all your agent...

david.macias has commented on UCCE call terminated

1 month 1 week ago
You didn't ask a question. david

david.macias has commented on UCCE 9.0 IP IVR - IVR Port realtime usage

1 month 2 weeks ago
So I don't think you can actually see this as directly as you would want....

david.macias has commented on Scheduled CUIC Reports losing filtering criteria.

1 month 2 weeks ago
Thanks for the update, can you post the fix either name or link to it? ...

david.macias has commented on Bulk Dialed Number/ Script Selector -> Call type Mapping

1 month 2 weeks ago
I believe you can use the bulk edit tool to do a bulk association. Have you...

david.macias has created UCCX Scheduled CB for a later time or through the web?

1 month 2 weeks ago
Anyone have any guidance on how to accomplish callback at a later time, say 4...

david.macias has commented on Finesse 10.5 Agent login issue

1 month 2 weeks ago
Is this for all agents? Have you tried to login using CTIOS to rule out Finesse...

david.macias has commented on Agent press new call to reduce the number of calls routed to him , any solution

1 month 2 weeks ago
A great solution is to fire the employee if he/she doesn't fix the problem...

david.macias has commented on CUIC button greyed out

1 month 2 weeks ago
Are you using the user who installed uccx? I've seen something similar...

david.macias has commented on Route calls to a call tree that we update weekly based on date/time

1 month 2 weeks ago
Greyson,You have to at least try. Show us what you have so far. david

david.macias has commented on Finesse and ServiceNow

1 month 3 weeks ago
Weird, was just on a call with a customer wanting to do the same thing with...

david.macias has commented on Do any of you have any experience with CUCM and Genesys Contact Center?

1 month 3 weeks ago
When things like this happen, get logs from each end and then have each TAC...

david.macias has commented on Precision queuing problem

1 month 3 weeks ago
No, I've not seen this issue before. Make sure you have the latest patch or...

david.macias has commented on CCE + Finesse. Login by agent name.

1 month 3 weeks ago
Ed is correct and just to make sure I just confirmed it with a fresh 10.5 PCCE...

david.macias has commented on Subflow to Spanish Script

1 month 3 weeks ago
Have you tested the subscript without jumping form the main script? For example...

david.macias has commented on Cisco Finesse Silent Monitoring Issue

2 months 14 hours ago
Any chance it's this? https://tools.cisco.com/bugsearch/bug/CSCuq09294...

david.macias has commented on NIC's for CAD pc's

2 months 1 day ago
+2, I've never had a NIC not work, but I've had NICs where I had to...

david.macias has commented on Does anyone have a spreadsheet that estimates the time to do a UCCX Script?

2 months 1 day ago
Wouldn't this vary significantly from person to person, company to company...

david.macias has commented on Play Prompt After Time Node in ICM

2 months 1 day ago
Post your CVP log and error log c:\cisco\cvp\logs\. More than likely a 404...

david.macias has commented on UCCE maintenance release 9.0(1) - how to upgrade to 9.0(4)

2 months 2 days ago
Like Chris said, there's not much to it and you have the high points. The...

david.macias has commented on CTIOS desktop download

2 months 1 week ago
It's in the CTIOS server ISO. david

david.macias has commented on NO logs in UCCE environment

2 months 1 week ago
It's possible that it's only portico, I don't use it for collecting...

david.macias has commented on NFR for UCCX 10.5?

2 months 1 week ago
It should, but the only real answer you'll get is from licensing, email...

david.macias has commented on UCCE 9.X Call In to Close Queue

2 months 2 weeks ago
I'll give you the basics using CVP or really any IVR.- Create admin script...

david.macias has commented on Can CTI OS agent desktop 9 be configured for different desktop modes?

2 months 2 weeks ago
Yes, but you'll have to customize it and recompile it. The source code is...

david.macias has commented on CUIC 12/28/2014 - 1/3/2015 display bug

2 months 2 weeks ago
What browser are you using (version)? Can you provide a screenshot? david

david.macias has commented on CCE Admin Page issues while creating Precision Queue

2 months 2 weeks ago
Sounds like it could be, however I'm not sure, I would assume you would see...

david.macias has commented on CCE Admin Page issues while creating Precision Queue

2 months 2 weeks ago
https://tools.cisco.com/quickview/bug/CSCuo76339 david

david.macias has commented on UCCX question on agent skills

2 months 4 weeks ago
Nothing out of the box, unless you give your agents the supervisor login so...

david.macias has commented on ICM Holiday Script

3 months 3 days ago
Post a picture of your script or if you can't find it, in Script Editor...

david.macias has commented on Prompt Recording on CVP and inserting it dynamically in call flow

3 months 1 week ago
If those are all the requirements, then you don't need any type of...

david.macias has commented on Dependencies of migration from UCCE 7 to UCCE 10

3 months 1 week ago
Yasir,I missed that part of your post. You will have to recompile your CTI...

david.macias has commented on Dependencies of migration from UCCE 7 to UCCE 10

3 months 1 week ago
It's impossible to answer this information with 100% certainty, but in my...

david.macias has commented on Finesse 10.5 Internal Chat

3 months 1 week ago
Ed is correct, I believe 2ring has a gadget which allows this. david

Bio

Been in the Cisco contact center space since 2004. Started out doing support for various call center customers and moved on to the consulting piece. Have been doing the design, deploy, test, fix, and cut ever since.










david.macias's Stats

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Discussion started 33
Answers marked as Correct 147
Endorsed 4
Content Rated 62
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