Deepak Rawat

Member Since: Feb 18, 2013

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Deepak Rawat commented on Application without trigger in Contact Center 1 month ago

I am not in front of my lab to test this but am pretty sure the behavior you are experiencing there...

Deepak Rawat commented on Analog Voice Gateway VG224. Call Recording in Contact Center 1 month ago

What recording solution are you using there?? Regards Deepak

Deepak Rawat commented on UCCX CUIC 10.6 Live Data Agent Statistics Report in Contact Center 1 month ago

Your understanding is absolutely correct Eduardo, there is no modification possible to Live Data...

Deepak Rawat commented on UCCX - Call Control Group configuration site remains empty in Contact Center 1 month ago

Can you try changing browser if that had not been attempted so far. Also, can you paste a...

Deepak Rawat commented on Script Validation Failed java.null.pointer Error UCCX 11.0 Script in Contact Center 1 month ago

Great Stuff Tanner [+5] Regards Deepak

Deepak Rawat commented on UCCX10-MIVR logs - is the call data archived and can get to it? in Contact Center 2 months ago

To be honest there can be multiple reasons why the agent was in reserved state for so long, will...

Deepak Rawat commented on Windows 10 compatibility check for Cisco UCCX Script Editor v8.5 in Contact Center 2 months ago

Cisco UCCX Script Editor v8.5 is not supported on Windows 10 and there are no plans either to make...

Deepak Rawat commented on Call center, unity mailbox wallboard / reporting in Contact Center 2 months ago

Unfortunately there is no reporting/statistics that UCCX can provide in this regard. Regards Deepak

Deepak Rawat commented on contact centre holiday/working hrs check with main script in Contact Center 2 months ago

UCCX or UCCE, if UCCX then refer below: http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/...

Deepak Rawat commented on Caller cannot enter DN or his/her choice while listening prompt/.wav file in Contact Center 2 months ago

Right click on Menu step or Get digit String whatever you are using there and then right click on...

Deepak Rawat commented on UCCX and VDI compatibility in Contact Center 2 months ago

The only supported Horizon/VMware View version for Cisco Finesse in UCCX 11.5 is 4.6, 5.x, 6.1....

Deepak Rawat commented on UCCX10-MIVR logs - is the call data archived and can get to it? in Contact Center 2 months ago

To start with historical data in the DB is retained for a very long time, default is 90  months...

Deepak Rawat commented on AQM Vs Media sense in IP Telephony 2 months ago

Adding to what Manish said, MS had been announced EOL so you should really go for AQM purchase....

Deepak Rawat commented on Avaya auto dialer with UUCX integration in Contact Center 2 months ago

There is no integration of Avaya auto dialer in an UCCX environment. UCCX has its own Outbound...

Deepak Rawat commented on UCCX editor error in Contact Center 2 months ago

Issue below command from UCCX CLI: admin:show tech network hosts -------------------- show platform...

Deepak Rawat commented on UCCX editor error in Contact Center 3 months ago

Open hosts file in your PC by going to below location and add the entry of UCCX FQDN along with IP...

Deepak Rawat commented on Call did not goes to other agent if not answer by the first agent . in Contact Center 3 months ago

Try moving the Connect step under Selected Branch after the Play Prompt Step. If this does not work...

Deepak Rawat commented on Can UCCX version 11.6 support Whisper in Contact Center 3 months ago

Jonathan is correct in saying that UCCX does not provide any of these functionalities natively....

Deepak Rawat commented on UCC Migration Questions in Contact Center 3 months ago

For Concern # 1, you can record both the recordings i.e., Recording A and Recording B and upload it...

Deepak Rawat commented on Loggin agent on SocialMiner in Contact Center 3 months ago

You will need to integrate SM with Active Directory (AD) server directly and then the agents will...

Deepak Rawat commented on Does scripts of UCCX 9.0.2 will work with UCCX 10.5 in Contact Center 3 months ago

Desktop Admin Config will not carry over from 9.0(2) to 11.5 because of the reason that in v9 you...

Deepak Rawat commented on CUIC Live Data is not Available in Contact Center 3 months ago

Refer below, you should plan upgrading to 11.0(1) SU1 or 11.5(1) ES01 https://bst.cloudapps.cisco....

Deepak Rawat commented on UCCX 9.0.2 to 10.6.1 upgrade not working in Contact Center 3 months ago

You can run show version active command to check if it is really installed there or not. If it does...

Deepak Rawat commented on Uccx upgrade issue in Contact Center 3 months ago

There are other steps as well in order to perform an upgrade, what you have done there is only a...

Deepak Rawat commented on UCCX 10 -Script -How to transfer to PSTN in Contact Center 3 months ago

Glad that it worked. Please remember to mark the thread as Answered if there are...

Deepak Rawat commented on UCCX Migration in Contact Center 3 months ago

As mentioned in other post, historical data will remain As-Is even after upgrading from one version...

Deepak Rawat commented on Does scripts of UCCX 9.0.2 will work with UCCX 10.5 in Contact Center 3 months ago

When you upgrade from one version to other 9.0(2) SU3 to 11.5 in this case, everything is moved...

Deepak Rawat commented on UCCX Call Redirect to another extension in Contact Center 3 months ago

Do you have a 2 second delay applied between Start and Accept step since the call is coming on the...

Deepak Rawat commented on Voice is Breaking During IVR in Contact Center 3 months ago

Is the issue also happening when you call the number internally. If yes, then the problem is mainly...

Deepak Rawat commented on UCCX 10 -Script -How to transfer to PSTN in Contact Center 3 months ago

How about using Call Consult Transfer step instead of Place Call. Regards Deepak

Deepak Rawat commented on CAD popping up to front when in stealth mode? in Contact Center 3 months ago

Most probably you are hitting below defect. It is fixed in later versions of 9.x UCCX such as 9.0(2...

Deepak Rawat commented on UCCX 8.5.1 error while performing the operation. please look into logs for more information. in Contact Center 3 months ago

Alfredo, please restart Cisco Tomcat from UCCX CLI and then check again. Regards Deepak

Deepak Rawat commented on CCX 11.5 HA Licenses in Contact Center 3 months ago

HA is included with Premium 25 starter bundle. Refer below: http://www.cisco.com/c/en/us/partners/...

Deepak Rawat commented on CUIC For UCCX 10.5 Trigger Detail Report in Contact Center 3 months ago

Glad that I was able to help Adan. Please remember to mark the thread as Answered...

Deepak Rawat commented on CUIC Call Back Reporting in Contact Center 3 months ago

Please note that UCCX does not provide the option of Courtesy CallBack natively in fact you achieve...

Deepak Rawat commented on Exceptions in UCCX in Contact Center 3 months ago

Unlike enterprise Call Variables (those defined in the General tab), the enterprise ECC variables (...

Deepak Rawat commented on Change memory size for uCCX 11.5 upgrade in Contact Center 3 months ago

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_... Regards Deepak

Deepak Rawat commented on Finesse - End call button in Contact Center 3 months ago

http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified... Regards Deepak

Deepak Rawat commented on Cisco Agent Desktop variables not displaying in Contact Center 3 months ago

Have you tried restarting Cisco Desktop Enterprise Service. Regards Deepak

Deepak Rawat commented on CUIC For UCCX 10.5 Trigger Detail Report in Contact Center 3 months ago

Have you looked at Detailed Call by Call CCDR Report. Refer below: http://www.cisco.com/c/en/us/td/...

Deepak Rawat commented on Agent Statistics Report >call handled & Call offered mismatch in Contact Center 3 months ago

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuu70352/?reffering_site... Regards Deepak

Deepak Rawat commented on UCCX version 7 in Contact Center 3 months ago

Very very old version you are talking about, try to restart Node Manager and if that also does not...

Deepak Rawat commented on UCCX intergration with CUCM in Contact Center 3 months ago

This mainly happens when you have not applied the License File during Post Install setup. Once you...

Deepak Rawat commented on Create Call Center in Contact Center 3 months ago

For BOM assistance, open a case with PH. Refer below: http://www.cisco.com/c/en/us/partners/support...

Deepak Rawat commented on IP IVR question - Media file size in Contact Center 3 months ago

There is no such specific limit per wav file but the limit is applied for the whole database i.e.,...

Deepak Rawat commented on IPPA Call Timer in Contact Center 3 months ago

1) Open the script through which agents are getting the call in Script Editor2) Find the Select...

Deepak Rawat commented on Create Call Center in Contact Center 3 months ago

CCX Premium license is good enough to provide IVR and ACD capabilities both, no need to purchase IP...

Deepak Rawat commented on CCX Scripting - Abandoned Calls Timer in Contact Center 3 months ago

Unfortunately this is not possible, any calls that are routed to the CSQ but are not answered by an...

Deepak Rawat commented on UCCX 10.x - License Error Message in Contact Center 3 months ago

Most probably your License Mac had been changed due to one of the below mentioned parameters being...

Deepak Rawat commented on Supervisor Desktop Errors in Contact Center 3 months ago

Please restart Cisco Unified CCX Engine in after hours and that should take care...

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