David Graham

Member Since: Jun 20, 2005

English
David Graham commented on Recording step in UCCX 10.5 CAD in Contact Center 8 months ago

That is really really cool to know. I did not look much into MediaSense just thinking it was going...

David Graham commented on Recording step in UCCX 10.5 CAD in Contact Center 8 months ago

Deepak - as always, thanks for the response. Glad to hear it should work. Thanks for all the help...

David Graham commented on UCCX upgraded from 8.5 to 10.6.1 SU1 - cannot get finesse desktop to load in Contact Center 9 months ago

That is perfect. The doc I had did not have the port number. I had tried both http and https, but...

David Graham commented on Cisco CAD not working with Windows 10 in Contact Center 9 months ago

I had the same issue on v8.5.1. I had to change the Installer to run as Previous Version (...

David Graham commented on Issue Upgrading UCCX 8.5 SU4 to 10.6.1 - No valid Upgrade Options found in Contact Center 9 months ago

Thank you so much. That was the answer. I just passed that a couple times. The upgrades in my test...

David Graham commented on Is a new license needed to go from 8.5.1 SU2 to 8.5.1 SU4? in Contact Center 10 months ago

Great. That is my expectation, also. I have the case open with TAC and will hopefully hear from...

David Graham commented on Is a new license needed to go from 8.5.1 SU2 to 8.5.1 SU4? in Contact Center 10 months ago

We do have a full maintenance contract. ESW is paid up and all. I have used PUT to get the software...

David Graham commented on Quick question on how Select Resource works in Contact Center 1 year ago

Thanks much! I see it now. I was looking at the Connect command and did not see a parameter on it....

David Graham commented on Silent monitoring periodically failing in Contact Center 2 years ago

Good idea. Unfortunately the only NIC is the onboard NIC.. The supervisors also have desktops with...

David Graham commented on Silent monitoring periodically failing in Contact Center 2 years ago

Thank you for the response. I have closed and restarted CAD many times. I have even gone as far as...

David Graham commented on Ironport 7.6 - Certifiacte expiring and CSR download question in Email Security 3 years ago

Ended up that this shoul dhave been easier than what it was. Working with Cisco support I should...

David Graham commented on Agents line rings only twice before going to voice mail in Contact Center 3 years ago

Aha. I checked CUCM is set for 24 seconds as the System Parameter so that should be good. Nothig on...

David Graham commented on XML file being written to and queried are in two different language dir in Contact Center 4 years ago

Thanks for the info about the defaulting to the en folder. Did not know that one. I had tried the...

David Graham commented on Extension Mobility questions in Unified Communications Applications 4 years ago

This was perfect. Did not log into this area before. Thanks much for the help!Dave

David Graham commented on Issues adding a second 4402 wireless controller in Security and Network Management 4 years ago

These both ended up working. On my old controller all of these were turned off. I had them all...

David Graham commented on Issues adding a second 4402 wireless controller in Security and Network Management 4 years ago

These are from the AP I am trying to join to the Controller and the logs on the Controller. Looks...

David Graham commented on Issues adding a second 4402 wireless controller in Security and Network Management 4 years ago

Weird. Tried to "telnet 172.16.12.13 5246" and it did not pick up. I would think that port would...

David Graham commented on Issues adding a second 4402 wireless controller in Security and Network Management 4 years ago

Tried the UpgradeTool since I had the time. Here is what I am now seeing. Pretty wild.*May 14 21:...

David Graham commented on Issues adding a second 4402 wireless controller in Security and Network Management 4 years ago

BTW - I can ping everything correctly back and forth from AP to controller nd back, so the routing...

David Graham commented on Issues adding a second 4402 wireless controller in Security and Network Management 4 years ago

I am logged onto the AP I have been testing with. I do not see any LWAPP commands when I am on the...

David Graham commented on Issues adding a second 4402 wireless controller in Security and Network Management 4 years ago

The sh sysinfo from the 2 controllers are below. I need to get to the warehouse and log onto the...

David Graham commented on Issues adding a second 4402 wireless controller in Security and Network Management 4 years ago

I am currently using DHCP Option 15 with the Cisco-CAPWAP-CONTROLLER, which I totally forgot about...

David Graham commented on Issues adding a second 4402 wireless controller in Security and Network Management 4 years ago

Yup. The DHCP option was on the vlan. I even created a brand new vlan for 2 APs to test with. Put...

David Graham commented on Issues adding a second 4402 wireless controller in Security and Network Management 4 years ago

I do have the same DHCP server, but I would assume that since I had a different scope option (241...

David Graham commented on Issues adding a second 4402 wireless controller in Security and Network Management 4 years ago

Thanks much. Never thought of that. I tried this and what is happeing is that the AP is not...

David Graham commented on Phone resets ip every 2 minutes in IP Telephony 4 years ago

I should add the the port configuration on the H3C isinterface GigabitEthernet1/0/35 port link-...

David Graham commented on All teams not showing up in Cisco Supervisor Desktop in Contact Center 4 years ago

I had done both before to no avail. Since you had verified that it should be wokring, I...

David Graham commented on Forwarding phone numbers from the router instead of Call Manager in IP Telephony 4 years ago

Crap. Thats right. I knew there was a reason why I did not do this a couple months ago when I...

David Graham commented on Agent will no longer record in Contact Center 5 years ago

I continued to have issues on machines and realized this was occurrng on machines I brought back to...

David Graham commented on Agent will no longer record in Contact Center 5 years ago

I need to look up the command, but there is a command that will tell you the IP of the machine. I...

David Graham commented on UCCX 7 on a SoftPhone in Contact Center 5 years ago

I ahve been having agents use the softphone for a while now and have not had an issue when going...

David Graham commented on Connecting to a wlc across subnets in Getting Started with Wireless 5 years ago

Excleent video on how to do this and how the APs find everything. I was not able to get the Option...

David Graham commented on Wireless Controller 4402 and 1130AG Access points in Getting Started with Wireless 5 years ago

Just found that also when readin the FAQs. I was afraid of this. Thanks much!

David Graham commented on Determining number of incoming digits in IP Telephony 6 years ago

Thanks all. Found my notes that showed that command and was just about to use it. I have turned off...

David Graham commented on Changing the * key on the phone in IP Telephony 6 years ago

I should add all of the phones are 7940's, 7960's, and 7970's.

David Graham commented on Agent will no longer record in Contact Center 6 years ago

Thanks much. I was told when going through his machine that he had had a virus and someone else in...

David Graham commented on Speaking the time in queue in Contact Center 6 years ago

Now I found script after saying I could not For anyone else looking, the scripts in this thread are...

David Graham commented on Sending call to an outside line in Contact Center 6 years ago

Thanks for the great response. This spells out what needs to be done and what I have to look...

David Graham commented on Sending call to an outside line in Contact Center 6 years ago

You think by now I would remember ot add that. We are running UCCX v7.0. W ejust upgraded from 4.0...

David Graham commented on Reporting needs after upgrading from 4.1 to 7.1 in Unified Communications Applications 6 years ago

Well, that was easy! Thanks again!

David Graham commented on Reporting needs after upgrading from 4.1 to 7.1 in Unified Communications Applications 6 years ago

You both confirmed my worst fears. Well, maybe not my worse but just the most annoying. I have had...

David Graham commented on Cisco CallManager Attendant compatible v1.3 with Windows 7? in Unified Communications Applications 6 years ago

This will work, from my testing. We upgraded to CUCM 7 and I tested all applications under Windows...

David Graham commented on Historical Reports v 4.0 will no longer print in Contact Center 7 years ago

This does not seem to be an otion under 4.0. I tried it anyway to no avail.I ended up talking to...

David Graham commented on Help with wireless phone setup in Wireless IP Voice and Video 9 years ago

The APs were up to the latest release but the phone was not. I was not thinking and even though the...

David Graham commented on Help with wireless phone setup in Wireless IP Voice and Video 9 years ago

Non at all. I have the 3 vlans on the system. One is WPA, on is WEP-128, and then the voice vlan...

David Graham commented on Help with wireless phone setup in Wireless IP Voice and Video 9 years ago

I tried to use 128 bit WEP key but I kept on screwing up the key. So, I switched it over to 40 bit...

David Graham commented on VPN slowness with Sprint broadband PCcard in Other Security Subjects 9 years ago

You are correct. I forgot to add that to the message. Our internet connection is a DS3 circuit...

David Graham commented on VPN slowness with Sprint broadband PCcard in Other Security Subjects 9 years ago

Lets see if I can answer the questions well enough:1. The server has 2 1.8G processors in it and 2....

David Graham commented on VPN 3000, SSL VPN, and RDP in Other Security Subjects 9 years ago

The only way I was able to do this in the end was to create a separate port translation for every...

David Graham commented on VPN 3000 not allowing multiple connections from same ip in Other Security Subjects 10 years ago

I figured that the NAT item did not apply, but with some of the weird things that have gone on with...

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