David Graham

Member Since: Jun 20, 2005

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David Graham's Activity on Cisco Support Community
Currently displaying 50 results

David Graham has commented on Recording step in UCCX 10.5 CAD

1 month 1 week ago
That is really really cool to know. I did not look much into ...

David Graham has commented on Recording step in UCCX 10.5 CAD

1 month 1 week ago
Deepak - as always, thanks for the response. Glad to hear it should work....

David Graham has created Recording step in UCCX 10.5 CAD

1 month 1 week ago
With our CAD 8.5 setup, we have the recording step set so that when a call...

David Graham has commented on UCCX upgraded from 8.5 to 10.6.1 SU1 - cannot get finesse desktop to load

1 month 4 weeks ago
That is perfect. The doc I had did not have the port number. I had tried...

David Graham has commented on Cisco CAD not working with Windows 10

2 months 1 day ago
I had the same issue on v8.5.1. I had to change the Installer to run as...

David Graham has created UCCX upgraded from 8.5 to 10.6.1 SU1 - cannot get finesse desktop to load

2 months 2 days ago
I have upgraded my dev system from CUCM (HA) 8.5 to 10.5 and UCCX (HA) from 8.5...

David Graham has commented on Issue Upgrading UCCX 8.5 SU4 to 10.6.1 - No valid Upgrade Options found

2 months 1 week ago
Thank you so much. That was the answer. I just passed that a couple times. The...

David Graham has created Issue Upgrading UCCX 8.5 SU4 to 10.6.1 - No valid Upgrade Options found

2 months 1 week ago
Last week I upgraded my test lab environment from UCCX 8.5 SU2 to 8.5 SU4. This...

David Graham has commented on Is a new license needed to go from 8.5.1 SU2 to 8.5.1 SU4?

3 months 6 days ago
Great. That is my expectation, also. I have the case open with TAC and will...

David Graham has commented on Is a new license needed to go from 8.5.1 SU2 to 8.5.1 SU4?

3 months 6 days ago
We do have a full maintenance contract. ESW is paid up and all. I have used PUT...

David Graham has created Is a new license needed to go from 8.5.1 SU2 to 8.5.1 SU4?

3 months 1 week ago
I am going to be upgrading my UCCX system (HA version) from 8.5.1 SU2 to 8.5.1...

David Graham has commented on Quick question on how Select Resource works

5 months 4 days ago
Thanks much! I see it now. I was looking at the Connect command and did not see...

David Graham has created Quick question on how Select Resource works

5 months 4 days ago
In UCCX 8.5 we have our scripts for the queues. I was aksed by one of the...

David Graham has created Forwarding external inbound calls to a cell phone shows wrong country

5 months 3 weeks ago
I have an interesting issue which I am trying to work around. Our setup is the...

David Graham has commented on Silent monitoring periodically failing

1 year 11 months ago
Good idea. Unfortunately the only NIC is the onboard NIC.. The supervisors also...

David Graham has commented on Silent monitoring periodically failing

1 year 11 months ago
Good idea. Unfortunately the only NIC is the onboard NIC.. The supervisors also...

David Graham has commented on Silent monitoring periodically failing

1 year 12 months ago
Thank you for the response. I have closed and restarted CAD many times. I have...

David Graham has commented on Silent monitoring periodically failing

1 year 12 months ago
Thank you for the response. I have closed and restarted CAD many times. I have...

David Graham has created Silent monitoring periodically failing

1 year 12 months ago
I added 3 new users to our Contact Center. I am having a weird issue where...

David Graham has commented on Ironport 7.6 - Certifiacte expiring and CSR download question

2 years 9 months ago
Ended up that this shoul dhave been easier than what it was. Working with...

David Graham has created Ironport 7.6 - Certifiacte expiring and CSR download question

2 years 9 months ago
My certificate is expiring on my Ironport. Last time I got the certificate I...

David Graham has commented on Agents line rings only twice before going to voice mail

2 years 11 months ago
Aha. I checked CUCM is set for 24 seconds as the System Parameter so that...

David Graham has created Agents line rings only twice before going to voice mail

2 years 11 months ago
I have our queues set up so that if the agent does not answer the phone or if...

David Graham has commented on XML file being written to and queried are in two different language dir

3 years 5 months ago
Thanks for the info about the defaulting to the en folder. Did not know that...

David Graham has created XML file being written to and queried are in two different language dir

3 years 5 months ago
I have a script that writes out an XML file and will read it back for checking...

David Graham has commented on Extension Mobility questions

3 years 9 months ago
This was perfect. Did not log into this area before. Thanks much for the help!...

David Graham has created Extension Mobility questions

3 years 9 months ago
I am trying to setup Extension Mobility for all users. It works well, but I...

David Graham has commented on Issues adding a second 4402 wireless controller

3 years 11 months ago
These both ended up working. On my old controller all of these were turned off...

David Graham has commented on Issues adding a second 4402 wireless controller

3 years 11 months ago
These both ended up working. On my old controller all of these were turned off...

David Graham has commented on Issues adding a second 4402 wireless controller

3 years 11 months ago
These are from the AP I am trying to join to the Controller and the logs on...

David Graham has commented on Issues adding a second 4402 wireless controller

3 years 11 months ago
These are from the AP I am trying to join to the Controller and the logs on...

David Graham has commented on Issues adding a second 4402 wireless controller

3 years 11 months ago
Weird. Tried to "telnet 172.16.12.13 5246" and it did not pick up. I would...

David Graham has commented on Issues adding a second 4402 wireless controller

3 years 11 months ago
Weird. Tried to "telnet 172.16.12.13 5246" and it did not pick up. I would...

David Graham has commented on Issues adding a second 4402 wireless controller

3 years 11 months ago
Tried the UpgradeTool since I had the time. Here is what I am now seeing....

David Graham has commented on Issues adding a second 4402 wireless controller

3 years 11 months ago
Tried the UpgradeTool since I had the time. Here is what I am now seeing....

David Graham has commented on Issues adding a second 4402 wireless controller

3 years 11 months ago
BTW - I can ping everything correctly back and forth from AP to controller nd...

David Graham has commented on Issues adding a second 4402 wireless controller

3 years 11 months ago
BTW - I can ping everything correctly back and forth from AP to controller nd...

David Graham has commented on Issues adding a second 4402 wireless controller

3 years 11 months ago
I am logged onto the AP I have been testing with. I do not see any LWAPP...

David Graham has commented on Issues adding a second 4402 wireless controller

3 years 11 months ago
I am logged onto the AP I have been testing with. I do not see any LWAPP...

David Graham has commented on Issues adding a second 4402 wireless controller

3 years 11 months ago
The sh sysinfo from the 2 controllers are below. I need to get to the warehouse...

David Graham has commented on Issues adding a second 4402 wireless controller

3 years 11 months ago
The sh sysinfo from the 2 controllers are below. I need to get to the warehouse...

David Graham has commented on Issues adding a second 4402 wireless controller

3 years 11 months ago
I am currently using DHCP Option 15 with the Cisco-CAPWAP-CONTROLLER, which I...

David Graham has commented on Issues adding a second 4402 wireless controller

3 years 11 months ago
I am currently using DHCP Option 15 with the Cisco-CAPWAP-CONTROLLER, which I...

David Graham has commented on Issues adding a second 4402 wireless controller

3 years 11 months ago
Yup. The DHCP option was on the vlan. I even created a brand new vlan for 2...

David Graham has commented on Issues adding a second 4402 wireless controller

3 years 11 months ago
Yup. The DHCP option was on the vlan. I even created a brand new vlan for 2...

David Graham has commented on Issues adding a second 4402 wireless controller

3 years 11 months ago
I do have the same DHCP server, but I would assume that since I had a...

David Graham has commented on Issues adding a second 4402 wireless controller

3 years 11 months ago
I do have the same DHCP server, but I would assume that since I had a...

David Graham has commented on Issues adding a second 4402 wireless controller

3 years 11 months ago
Thanks much. Never thought of that. I tried this and what is happeing is that...

David Graham has commented on Issues adding a second 4402 wireless controller

3 years 11 months ago
Thanks much. Never thought of that. I tried this and what is happeing is that...

David Graham has created Issues adding a second 4402 wireless controller

3 years 11 months ago
I currently have 1 4402 wirless controller that is controlling the 17 APs I...

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