DJ Kulkarni

Member Since: Dec 03, 2015

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DJ Kulkarni commented on UCCE 10.5 on Windows 2012 in Contact Center 1 month ago

Hi, 2 - I am using Widows 2008 R2 and SQL Server 2008 Standard (NOT R2), i did all installation...

DJ Kulkarni commented on Unable top delete Agent in Contact Center 1 month ago

Hi, I did the exit_router and it fixed it however if you are on 10.5.1 ES or 10.5.2 they are...

DJ Kulkarni commented on Unable top delete Agent in Contact Center 1 month ago

Hi, I have the same issue Cisco has declared this as a bug but does those SQL commands given above...

DJ Kulkarni commented on Invalid Enterprise CTI message header message in event log on Peripheral Gateway in Contact Center 1 month ago

Hi Did anyone get any resolution on this error 01:32:37:343 cg1A-ctisvr Trace: MDSIO::...

DJ Kulkarni commented on CUIC on a UCCX - Dataset status is Failed. (Database error) in Contact Center 1 month ago

Hi, I have the cop file applied to my UCCX 10.6 long bck and everything was working fine until now...

DJ Kulkarni commented on Changing Private Network on PG pairs in Contact Center 2 months ago

Hi, So I did the activity and below are the exact steps to do it just in case someone needs it...

DJ Kulkarni commented on Cisco 8851 and 8861 phone slows down internet upload speed in IP Telephony 2 months ago

Hi, yes the software version is good latest one rebooted the switch but same issue Checked the...

DJ Kulkarni commented on Mediasense search and play from archived calls in Unified Communications Applications 2 months ago

Hi, Facing same issue test SFTP is working but the test SSH is showing Path does not exisits I...

DJ Kulkarni commented on Cisco UCCE PG Private link issue in Contact Center 3 months ago

Hi, thanks I checked that and will be turning it off soon.

DJ Kulkarni commented on finesse went down for approximately 5 mins - uccx 10.6(1)SU2 in Contact Center 4 months ago

Hi, I have not see it with 10.6 SU2 till now but if the JVM heap memory is more may be you are...

DJ Kulkarni commented on finesse went down for approximately 5 mins - uccx 10.6(1)SU2 in Contact Center 5 months ago

Hi Please check the cucm click to see if there was any core dump for cti.Also did he cti service...

DJ Kulkarni commented on CCX 10.6 with Socialminer and Finesse Agent Email in Contact Center 5 months ago

Hi, I have UCCX 10.6 SU1 and Social Miner 10.6 users have Windows 7 machine with IE 11 and chat...

DJ Kulkarni commented on Cisco UCCE 10.x to 10.5.2 upgrade in Contact Center 5 months ago

Hi, Thanks all for input.I was not easy ride after doing upgrade to 10.5.2 on all the servers.When...

DJ Kulkarni commented on Cisco UCCE 10.x to 10.5.2 upgrade in Contact Center 5 months ago

Hi, Thanks Sasikumar,When I was searching before it did say go from 10.0.2 to 10.5.1 then 10.5.2....

DJ Kulkarni commented on Cisco UCCE 10.x to 10.5.2 upgrade in Contact Center 5 months ago

Hi, Please let me know if you followed any guide or document for this ?? Do I need to take any...

DJ Kulkarni commented on Cisco UCCE ROGGER & AWHDS sa password in Contact Center 5 months ago

Hi, For CUIC in UCCE generally we create a new user in SQL to sycn with AW for real time and HDS...

DJ Kulkarni commented on Cisco UCCX 10.6 when running CUIC report CPU goes more that 90% in Contact Center 5 months ago

Hi, Have you tested this in lab ?? when you failover from Prim UCCX to HA UCCX does the CUIC...

DJ Kulkarni commented on CIsco UCCE 10.5 setting for CAD to restrict any extension from login as agent (registry setting) in Contact Center 5 months ago

Hi, yes I tried it in my lab and it works good so this restricts any non acd line which the agents...

DJ Kulkarni commented on Cisco UCCX 10.6 when running CUIC report CPU goes more that 90% in Contact Center 5 months ago

Hi, I added the details of UCCX01 server in secondary datasource and after running report now the...

DJ Kulkarni commented on Cisco CER 9.0.1 over subscription of phones than licenses in IP Telephony 6 months ago

Hi Thanks so in 9.x if I have 500 licenses and 600 phone will the 100 unlicensed phones not update...

DJ Kulkarni commented on Cisco UCCE 10.x to 10.5.2 upgrade in Contact Center 6 months ago

Hi, So I found that its minor upgrade there will not be any of the changes as below 1.Windows...

DJ Kulkarni commented on Cisco Supervisor Desktop Live Monitor Grayed Out in Contact Center 7 months ago

Hi, I have same issue 9.0.2 UCCX CSD suddenly grays out and then comes back sometime.Also I tried...

DJ Kulkarni commented on Cisco UCCE 10.x to 10.5.2 upgrade in Contact Center 7 months ago

Hi Current version is 10.0(x) and want to upgrade to 10.5

DJ Kulkarni commented on SOAP service shutsdown and restarts itself -- SOAP - Performance Monitoring APIs in Unified Communications Applications 7 months ago

Hi, I am also having the same issue version 10.5.2.22900-2 and its CUCM and IMP servers I have...

DJ Kulkarni commented on Finesse Desktop 10.6 Agent chat in Contact Center 8 months ago

Hi, I have UCCX 11 and have requirement of notification which we have in CSD to inform all agents...

DJ Kulkarni commented on Setting Threshold Indicators for Current Longest Call Waiting in the Queue in Finesse in Contact Center 8 months ago

Hi, Nice info thanks but if I want to do Agent CSQ Statistics report in the same way then I cant...

DJ Kulkarni commented on Cisco Agent Desktop stuck in Reserved in Contact Center 8 months ago

Hi, After doing the above changes the issue is fixed. Step 1  registry changes will have to be...

DJ Kulkarni commented on Cisco Agent Desktop stuck in Reserved in Contact Center 8 months ago

Hi, So here is one thing cisco TAC has mentioned to be done as its a bug for 11.0.2 on VRU PG's 1....

DJ Kulkarni commented on Cisco Agent Desktop stuck in Reserved in Contact Center 8 months ago

Hi, Yes prompt interruptible is checked.I guess it might be a bug let me research more.If anyone...

DJ Kulkarni commented on Cisco UCCE 11 CAD login on 7925G wireless phone service unavailable in Contact Center 8 months ago

Hi, So I checked with Cisco AS and checked the design guide CAD IPPA is not supported in UCCE 11...

DJ Kulkarni commented on Cisco Agent Desktop stuck in Reserved in Contact Center 8 months ago

Hi  Facing same issue my UCCE is 11.0.2 and CAD is 10 agents get into reserve state for 30 sec and...

DJ Kulkarni commented on Cisco UCCE 11 CAD login on 7925G wireless phone service unavailable in Contact Center 9 months ago

Hi, It says  Packaged CCE and Cisco HCS for Contact Center Support I have UCCE also in IP Phone...

DJ Kulkarni commented on CER 10.5.1 and phone info not showing up next to switch ports in Unified Communications Applications 9 months ago

Hi, Did anyone find a solution for this I am also facing same issue Regards, DJ

DJ Kulkarni commented on Cisco UCCX 10.5 Finesse IE 11 browser upgraded issue in Certificate in Contact Center 9 months ago

Hi Found that its corporate Group policy issue they have not updated setting from IE 10 to IE 11...

DJ Kulkarni commented on Cisco UCCX 10.5 Finesse IE 11 browser upgraded issue in Certificate in Contact Center 9 months ago

Hi Try to do the below  1.Open IE as admin 2.Open the Finesse agent desktop page 3.There will be...

DJ Kulkarni commented on voice prompt file format and sampling rate in Contact Center 9 months ago

Hi, Prompt format is CCITT u-Law, 8 kHz, 8 bit mono for the WAV files To convert your prompt for...

DJ Kulkarni commented on UCCE -- Need help on Workflow in Contact Center 9 months ago

Hi Sathya, Please let me know if that works as I also have similar requirement.Also it will be...

DJ Kulkarni commented on UCCE Re-Certification in Contact Center 9 months ago

Hi, What I found was now they have changed the certification path as well for UCCE http://www....

DJ Kulkarni commented on Cisco UCCX Failover in Contact Center 10 months ago

Hi, Thanks however I want to check the time when the flip happened ?? Is there any way to find...

DJ Kulkarni commented on DNS SRV file in CVP 10 production in Contact Center 10 months ago

Hi So in case 2  where I have CUSP  SIP server groups + DNS SRV is needed if I have multiple CVP...

DJ Kulkarni commented on 10115 'CreateNewClientInstance Failed - Login Failed' in Contact Center 10 months ago

Hi, I did above step but also had to do the following 1.Factory reset the phone for case 1 2....

DJ Kulkarni commented on DNS SRV file in CVP 10 production in Contact Center 10 months ago

Hi, Here is the confusion.I see below 2 different scenarios and its confusing me how it is working...

DJ Kulkarni commented on CTIOS Desktop Tool Kit in Contact Center 10 months ago

Hi, Solved this issue by tracking the logs to IP IVR they application which gets triggered had...

DJ Kulkarni commented on CTIOS Desktop Tool Kit in Contact Center 11 months ago

Hi @Deepak : It is asking me for Base version of 9.0 I already tried this 9.0.4 @Sasikumar: Is...

DJ Kulkarni commented on agent can't connect with customer and CVP 408 error in Contact Center 11 months ago

Hi, thank you much got the issue fixed it was that RONA I was overlooking the other script...

DJ Kulkarni commented on agent can't connect with customer and CVP 408 error in Contact Center 11 months ago

Hi, RONA seems to be good however if you say call got RONA I dont see that in the Call type report...

DJ Kulkarni commented on agent can't connect with customer and CVP 408 error in Contact Center 11 months ago

Hi, Issue is call comes to agent it rings with 1 ring or agent picks up and the call is...

DJ Kulkarni commented on agent can't connect with customer and CVP 408 error in Contact Center 11 months ago

Hi, I am also facing same issue for few calls. When I check the logs I see Line 7789: 978021: 10...

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