egain_karthik

Member Since: Mar 16, 2010

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egain_karthik commented on Docoding Base64 encoded emails in EIM in Contact Center 4 years ago

If it is visible on exchange than it would be an EIM problem since EIM parses the email from the...

egain_karthik commented on EIM - In Agent console all buttons are disabled and the agent can answer or close email cases in Contact Center 4 years ago

Ig agent gets a call and is interrupted then the buttons are disabled.

egain_karthik commented on UCCE 9 installation error - SQL Server Edition check failed in Contact Center 4 years ago

Thank you. I got around this issue. I was not using the correct collation for SQL.I used SQL 2k8 R2...

egain_karthik commented on EIM Integration to Push Content in Contact Center 4 years ago

For 4 and 5 you would need to write some java code and use it as a custom rule to write to another...

egain_karthik commented on CUIM 4.3.1 installation error in Contact Center 4 years ago

Two causes, one could be that port 1433 which is used is blocked or the instance is not listening...

egain_karthik commented on WEIM - Off Hours Chat Msg in Contact Center 4 years ago

In the next release if ICM messaging for agent availability is made available it will be similar...

egain_karthik commented on agent modifying SLA - Cisco EIM/WIM in Contact Center 4 years ago

By removing the Edit Activity Action from Agent Role, agent will be prevented from making changes.

egain_karthik commented on WEIM - Off Hours Chat Msg in Contact Center 4 years ago

If entry point is standalone and no agents are available then this is displayed, in integrated you...

egain_karthik commented on CIM Email aliass in Contact Center 4 years ago

You can use the classification node in the inbound email workflow and based on domain if it matches...

egain_karthik commented on CIM Email aliass in Contact Center 4 years ago

If your requirement is for tracking and classification, you can easily achieve this by creating...

egain_karthik commented on Cisco EIM in Contact Center 4 years ago

                   this is explained in the search guide posted above and attached is a doc.

egain_karthik commented on Cisco EIM in Contact Center 4 years ago

Yes the different tabs allow you to search by inbound, outbound, you can provide fields to be...

egain_karthik commented on WIM Chat Slow but still connected in Contact Center 4 years ago

Bandwidth for agent is at http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/...

egain_karthik commented on Cisco EIM in Contact Center 4 years ago

1.) Page 69 - http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/...

egain_karthik commented on WEIM: archive job in Contact Center 4 years ago

The job did not have any qualified activities or cases to archive hence completed but did not...

egain_karthik commented on EIM/WIM custom AddressBook in Contact Center 4 years ago

This should be corrected in the product,1. When launchingaddressbook window through assist(...)...

egain_karthik commented on EIM/WIM multiple classifications problem - alarm node in Contact Center 4 years ago

seems to be a defect, you should be able to evalute condition 1 and condition 2 = result 1result 1...

egain_karthik commented on EIM/WIM custom AddressBook in Contact Center 4 years ago

You should not modify anything in the database as this is populated based on customer records...

egain_karthik commented on EIM interaction delete activities or cases in Contact Center 4 years ago

page 182http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/...

egain_karthik commented on EIM - disable redirect and reply-all option from reply roll-down button in Contact Center 4 years ago

Actions are controlled at the role level so you can remove the undesired actions however not sure...

egain_karthik commented on WIM 4.4 forcing chat window to customer in Contact Center 4 years ago

This would be what is called proactive chat or offers. This is not available in this release....

egain_karthik commented on WIM 4.4 Customer Email as Name in Contact Center 4 years ago

A scheduled report delivered to the user mailbox is the way to go, drilldown allows you to view the...

egain_karthik commented on WIM 4.4 transcript email in Contact Center 4 years ago

Currently there is no bcc available for chat transcript so the best alternative is to use the wim...

egain_karthik commented on EIM (4.4.1) - HowTo automatically forward email with original attachment in Contact Center 4 years ago

Better to add the user as a supervisor and through outbound workflow emails from agent will go to...

egain_karthik commented on WEIM Chat Pages in Contact Center 5 years ago

The messages are in the L10N folders in,eService\l10n\en\us\lv\web\templatesYou can change the text...

egain_karthik commented on UEIM Chat Queue in Contact Center 5 years ago

there is currently no way to provide queue depth or wait time.

egain_karthik commented on E-Mail Interaction Manager 4.3(2) - data model guide in Contact Center 5 years ago

Hi Zdenek,These are internal events that are not published yet, let me work with the Product...

egain_karthik commented on E-Mail Interaction Manager 4.3(2) - data model guide in Contact Center 5 years ago

There is no current data model guide for 4.3.2 and will be made available after 4.4Is there any...

egain_karthik commented on CIM - EIM 4.3.2 ES7 Custom Activity Data Attributes in Contact Center 5 years ago

The reason why custom attributes are not allowed to be deleted is because DB tables are modified...

egain_karthik commented on EIM - Search By Resolution Code in Contact Center 5 years ago

You can go to the advanced tab for activity search and use the classification.This is also...

egain_karthik commented on EIM/WIM 4.3 OS install specifications in Contact Center 5 years ago

There are no specifics or instructions on installing Windows 2003, the http://www.cisco.com/en/US/...

egain_karthik commented on WIM Chat Template attributes/objects in Contact Center 5 years ago

There seems to be a problem, by default tools console is available to pa, please work with tac.

egain_karthik commented on WIM Chat Template attributes/objects in Contact Center 5 years ago

Go To,Tools-->Partition-->Attribute Settings-->System-->Contact Person DataUnder Custom...

egain_karthik commented on EIM Alarm Email - Error in processing Emails in Contact Center 5 years ago

This email could be skipped due to size or not meeting RFC 2822 which is the standard for email...

egain_karthik commented on Cisco Email Interaction Manager (EIM) with UCCX 8.5 ? in Contact Center 5 years ago

https://supportforums.cisco.com/message/3360647eGain now offers a multichannel solution that...

egain_karthik commented on UEIM Chat Smileys in Contact Center 5 years ago

This requires changes to some editor related files in the templates used for chat, you can work...

egain_karthik commented on UEIM Chat Smileys in Contact Center 5 years ago

refer to page 106 of http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/...

egain_karthik commented on UEIM Chat Smileys in Contact Center 5 years ago

since self service is not part of the base product in the current release, you can have an...

egain_karthik commented on UEIM Chat Queue in Contact Center 5 years ago

There is no functionality for queue depth and wait time for stand alone in this version of the...

egain_karthik commented on UEIM Chat Queue in Contact Center 5 years ago

You can refer to page 90 ofhttp://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/...

egain_karthik commented on UEIM Chat Smileys in Contact Center 5 years ago

The emoticon could be an issue that needs to be looked into, there is a defect which describes a...

egain_karthik commented on Authenticated WIM Chat ! in Contact Center 5 years ago

Site level authentication, ex. you login to any service provider portal ex. microsoft.com and...

egain_karthik commented on UEIM Archive service in Contact Center 5 years ago

refer to page 59 of http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/...

egain_karthik commented on Authenticated WIM Chat ! in Contact Center 5 years ago

Self service is a different module, you cannot get it via pers, PERS can be requested to add...

egain_karthik commented on Authenticated WIM Chat ! in Contact Center 5 years ago

Advanced Services / Professional Services / Customization

egain_karthik commented on UEIM Archive service in Contact Center 5 years ago

Is the process and instance set to automatic? You can set-up monitors in the partition 0 and set-up...

egain_karthik commented on Authenticated WIM Chat ! in Contact Center 5 years ago

The product is not part of EIM/WIM. A solution to your problem can be developed by AS. Since link...

egain_karthik commented on Authenticated WIM Chat ! in Contact Center 5 years ago

Easiest way to do it is to enforce it at the site level, once customer is authenticated the link...

egain_karthik commented on EIM 4.3.1 More than 1 activity per IPTA agent in Contact Center 5 years ago

Please refer to page 30 of,http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/...

egain_karthik commented on Cisco E-Mail Interaction Manager - link to external application in Contact Center 5 years ago

There is no general guidelines as this requires knowledge of EIM/WIM which lies in AS. It would...

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