egain_karthik

Member Since: Mar 16, 2010

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egain_karthik's Activity on Cisco Support Community
Currently displaying 50 results

egain_karthik has commented on Docoding Base64 encoded emails in EIM

2 years 9 months ago
If it is visible on exchange than it would be an EIM problem since EIM parses...

egain_karthik has commented on EIM - In Agent console all buttons are disabled and the agent can answer or close email cases

2 years 9 months ago
Ig agent gets a call and is interrupted then the buttons are disabled.

egain_karthik has commented on UCCE 9 installation error - SQL Server Edition check failed

2 years 11 months ago
Thank you. I got around this issue. I was not using the correct collation for...

egain_karthik has commented on EIM Integration to Push Content

3 years 2 weeks ago
For 4 and 5 you would need to write some java code and use it as a custom rule...

egain_karthik has commented on CUIM 4.3.1 installation error

3 years 4 weeks ago
Two causes, one could be that port 1433 which is used is blocked or the...

egain_karthik has commented on WEIM - Off Hours Chat Msg

3 years 1 month ago
In the next release if ICM messaging for agent availability is made available...

egain_karthik has commented on agent modifying SLA - Cisco EIM/WIM

3 years 1 month ago
By removing the Edit Activity Action from Agent Role, agent will be prevented...

egain_karthik has commented on WEIM - Off Hours Chat Msg

3 years 1 month ago
If entry point is standalone and no agents are available then this is...

egain_karthik has commented on CIM Email aliass

3 years 1 month ago
You can use the classification node in the inbound email workflow and based on...

egain_karthik has commented on CIM Email aliass

3 years 1 month ago
You can use the classification node in the inbound email workflow and based on...

egain_karthik has commented on CIM Email aliass

3 years 2 months ago
If your requirement is for tracking and classification, you can easily achieve...

egain_karthik has commented on CIM Email aliass

3 years 2 months ago
If your requirement is for tracking and classification, you can easily achieve...

egain_karthik has commented on Cisco EIM

3 years 2 months ago
                   this is explained in the search guide posted above and...

egain_karthik has commented on Cisco EIM

3 years 2 months ago
                   this is explained in the search guide posted above and...

egain_karthik has commented on Cisco EIM

3 years 2 months ago
Yes the different tabs allow you to search by inbound, outbound, you can...

egain_karthik has commented on Cisco EIM

3 years 2 months ago
Yes the different tabs allow you to search by inbound, outbound, you can...

egain_karthik has commented on WIM Chat Slow but still connected

3 years 2 months ago
Bandwidth for agent is at http://www.cisco.com/en/US/docs/voice_ip_comm/...

egain_karthik has commented on WIM Chat Slow but still connected

3 years 2 months ago
Bandwidth for agent is at http://www.cisco.com/en/US/docs/voice_ip_comm/...

egain_karthik has commented on Cisco EIM

3 years 2 months ago
1.) Page 69 - http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/...

egain_karthik has commented on Cisco EIM

3 years 2 months ago
1.) Page 69 - http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/...

egain_karthik has commented on WEIM: archive job

3 years 2 months ago
The job did not have any qualified activities or cases to archive hence...

egain_karthik has commented on WEIM: archive job

3 years 2 months ago
The job did not have any qualified activities or cases to archive hence...

egain_karthik has commented on EIM/WIM custom AddressBook

3 years 4 months ago
This should be corrected in the product,1. When launchingaddressbook window...

egain_karthik has commented on EIM/WIM custom AddressBook

3 years 4 months ago
This should be corrected in the product,1. When launchingaddressbook window...

egain_karthik has commented on EIM/WIM multiple classifications problem - alarm node

3 years 4 months ago
seems to be a defect, you should be able to evalute condition 1 and condition...

egain_karthik has commented on EIM/WIM multiple classifications problem - alarm node

3 years 4 months ago
seems to be a defect, you should be able to evalute condition 1 and condition...

egain_karthik has commented on EIM/WIM custom AddressBook

3 years 4 months ago
You should not modify anything in the database as this is populated based on...

egain_karthik has commented on EIM/WIM custom AddressBook

3 years 4 months ago
You should not modify anything in the database as this is populated based on...

egain_karthik has commented on EIM interaction delete activities or cases

3 years 6 months ago
page 182http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/...

egain_karthik has commented on EIM interaction delete activities or cases

3 years 6 months ago
page 182http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/...

egain_karthik has commented on EIM - disable redirect and reply-all option from reply roll-down button

3 years 6 months ago
Actions are controlled at the role level so you can remove the undesired...

egain_karthik has commented on EIM - disable redirect and reply-all option from reply roll-down button

3 years 6 months ago
Actions are controlled at the role level so you can remove the undesired...

egain_karthik has commented on WIM 4.4 forcing chat window to customer

3 years 6 months ago
This would be what is called proactive chat or offers. This is not available in...

egain_karthik has commented on WIM 4.4 forcing chat window to customer

3 years 6 months ago
This would be what is called proactive chat or offers. This is not available in...

egain_karthik has commented on WIM 4.4 Customer Email as Name

3 years 6 months ago
A scheduled report delivered to the user mailbox is the way to go, drilldown...

egain_karthik has commented on WIM 4.4 Customer Email as Name

3 years 6 months ago
A scheduled report delivered to the user mailbox is the way to go, drilldown...

egain_karthik has commented on WIM 4.4 transcript email

3 years 6 months ago
Currently there is no bcc available for chat transcript so the best...

egain_karthik has commented on WIM 4.4 transcript email

3 years 6 months ago
Currently there is no bcc available for chat transcript so the best...

egain_karthik has commented on EIM (4.4.1) - HowTo automatically forward email with original attachment

3 years 6 months ago
Better to add the user as a supervisor and through outbound workflow emails...

egain_karthik has commented on EIM (4.4.1) - HowTo automatically forward email with original attachment

3 years 6 months ago
Better to add the user as a supervisor and through outbound workflow emails...

egain_karthik has commented on WEIM Chat Pages

3 years 9 months ago
The messages are in the L10N folders in,eService\l10n\en\us\lv\web\templatesYou...

egain_karthik has commented on UEIM Chat Queue

3 years 9 months ago
there is currently no way to provide queue depth or wait time.

egain_karthik has commented on E-Mail Interaction Manager 4.3(2) - data model guide

3 years 10 months ago
Hi Zdenek,These are internal events that are not published yet, let me work...

egain_karthik has commented on E-Mail Interaction Manager 4.3(2) - data model guide

3 years 11 months ago
There is no current data model guide for 4.3.2 and will be made available after...

egain_karthik has commented on CIM - EIM 4.3.2 ES7 Custom Activity Data Attributes

3 years 11 months ago
The reason why custom attributes are not allowed to be deleted is because DB...

egain_karthik has commented on EIM - Search By Resolution Code

3 years 11 months ago
You can go to the advanced tab for activity search and use the classification...

egain_karthik has commented on EIM/WIM 4.3 OS install specifications

3 years 11 months ago
There are no specifics or instructions on installing Windows 2003, the http://...

egain_karthik has commented on WIM Chat Template attributes/objects

3 years 11 months ago
There seems to be a problem, by default tools console is available to pa,...

egain_karthik has commented on WIM Chat Template attributes/objects

3 years 12 months ago
Go To,Tools-->Partition-->Attribute Settings-->System-->Contact Person...

egain_karthik has commented on EIM Alarm Email - Error in processing Emails

3 years 12 months ago
This email could be skipped due to size or not meeting RFC 2822 which is the...

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