fielderj

Member Since: Oct 30, 2001

English
fielderj commented on IP Phone Service to display CSQ stats in Contact Center 7 years ago

My app wont do that because it relies on pulling data from the server, not the server pushing to...

fielderj commented on IP Phone Service to display CSQ stats in Contact Center 7 years ago

Just to follow up, it works fine on IP Communicator.

fielderj commented on IP Phone Service to display CSQ stats in Contact Center 7 years ago

I will be testing a scenerio using IP Communicator this week. I will let you know how it goes....

fielderj commented on Audible alert of call in queue in Contact Center 7 years ago

I wrote an applicatoin that runs on the phones that checks queue stats and sends alerts to the...

fielderj commented on IPCC Express Statistics Calculation (version 4.X) in Contact Center 7 years ago

The report object "CSQ IPCC Express" which contains "expected wait time" gets it's data from the...

fielderj commented on Wallboard for single queue in Contact Center 7 years ago

There is another table called RtCSQsSummary which gives stats on individual queues. To get info on...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 7 years ago

Incorporate how? You just want to know in real time how many calls that day met SL and how many...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 7 years ago

I will see if I can create a team oriented view.

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

You can either use that account or create a new one. I believe the password for that account is...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

Im not sure if this is what you are eluding to or not but:On the Directory Security settings in IIS...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

I actually couldn't get it to work using the built in wallboard user/api. I had to revert to...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

Feature / Support RequestsAll:I haven't done any major work on the project in a few months now...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

This is the first I've heard of an issue like this. Can you give a time from page request to the...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

http://sourceforge.net/projects/ipccwallboard/I had made one a while back (it's referenced further...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

It has been successfully tested on 4.0, 4.5, and 5.0Cheers,Jeremy

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

If you read the entire thread you will find it in the replies below.

fielderj commented on Aironet 1250 channel bonding - config 802.11a chan_width in Wireless IP Voice and Video 8 years ago

I am having the same issue while in LWAP mode.According to this document:http://www.cisco.com/en/US...

fielderj commented on AP credentials in Security and Network Management 8 years ago

TAC found my issue. You cannot have an @ symbol in your passwords. So where the documentation...

fielderj commented on AP credentials in Security and Network Management 8 years ago

Same issue here. When you try to set via controller cli or gui you get this error no matter how...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

James, I'm glad it's helped. It's good to see people putting it to good use.As for your comments:I...

fielderj commented on Upgrade CCM 6.0 to 6.1 in IP Telephony 8 years ago

I just had the same problem. I figured out it was because I had my trace logging set to detailed...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

Actually according to the screenshot you just uploaded your times are all sorts of off. It looks...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

That query runs fine on my pc as well.I'm not sure how the supervisor desktop calculates it's time...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

Can you give some background on the changes you have made to the application? For instance, it...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

Not sure why you're experiencing a 3 minute lag. All pages update every 10 seconds by default....

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

If I could get everyone's input on something it would help me a great deal going forward with the...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

The application shows the status of all agents. You can tell by looking at the overall or agent...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

Just a quick update for everyone, as suggested by another netpro user I am working on converting...

fielderj commented on Visual Queue Based on "Original Called Number" or CSQ? in Contact Center 8 years ago

I use a "whisper" method to send info to agents who aren't using the integrated browser in CAD....

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

Do you have any teams defined in IPCC? If not, this could be a bug that appears when there are no...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

I just need your sourceforge username and I'll add you in.

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

Sourceforge.net page created:https://sourceforge.net/projects/ipccwallboard/Since it's rather...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

If Aaron's reply did not resolve your issue, please post a screenshot of the problem you're running...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

Yes, I did that because I have some queues that are inactive 90% of the time so in order to remove...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

Here is an overview of the pre-reqs for the wallboard app:1. Under Tools/Real Time Reporting...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

There is a parameter called "TextSize_AgentStats = 2" in the parameters.cfg file. You can change...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

I'm currently looking for a better wrapper then the gila css/xhtml one. This wrapper is proving to...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

Per http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1846/...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

Small issue I found, the last column on the gila-wallboard.asp has an incorrent header. To fix...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

Build 20080225.001 Changes:Completed gila-queueStats.asp.Minor code revisions to all pages.Added...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

Ah yes, you are right I forgot to include the Resource table. As for the rest we are in agreement...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

You are correct; however, there is no record added to the AgentStateDetail table when a supervisor...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

One thing I forgot to mention about the current build, it uses select statements accessing the Team...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

Here is the re-release of Build 20080221.001 with the fixed parameters.cfgThanks for everyone's...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

You are correct there, if you have an external server not in the same domain as IPCC you will have...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

Remy,I have verified that the install instructions work on both IPCC SQL and IPCC MSDE, you should...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

From what I've found it is a limitation of the RtICD, RtCSQs, and AgentStateDetail tables, which is...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

I recieved an e-mail from a netpro member today with some good questions so I thought I would share...

fielderj commented on Free of charge wallboard 2.4 in Contact Center 8 years ago

My bad, wrong column header position. So much for QA.You can see the error in the parameters.cfg...

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