Ginger Dillon

Member Since: Jul 31, 2001

English
Ginger Dillon commented on Cisco Unity Connection 8.5(1) MWI/Notifications issue in Unified Communications Applications 2 years ago

Hi -You may have already seen this Cisco web link, but I think it is useful for diagnosing SBR - ...

Ginger Dillon commented on ADA wall mounted phone width - 79XX models exceed 4" in Hospital Environment in IP Telephony 2 years ago

Thank you so much for your prompt reply :-)

Ginger Dillon commented on CUC Mailbox Quotas - existing users in Unified Communications Applications 2 years ago

Nicely detailed answer - and I hit the 1 rating by mistake.  Note to forum - allow modification by...

Ginger Dillon commented on unity 8.0.2 - the message is not currently available in Unified Communications Applications 2 years ago

Hi -Do you have any down services in Unity Connection Serviceability?  Not all services are started...

Ginger Dillon commented on Limit Informacast broadcast to Speaker phone in Unified Communications Applications 2 years ago

Hi - I am familiar with the SingleWire IC version - so you may be running the Cisco...

Ginger Dillon commented on Unity Uprgade COBRAS Export getting and error in Unified Communications Applications 4 years ago

Hi Ashley -It never hurts to rerun Permissions Wizard - make sure you are running the most current...

Ginger Dillon commented on 8961, 9951 VM Button, Call History, Corp Directory Not Working in Unified Communications Applications 4 years ago

Hi -We have seen Directory authentication errors moving phones between different CUCM clusters:...

Ginger Dillon commented on Moved users to new message store Unity Connection in Unified Communications Applications 4 years ago

Hi Tommer -Great info here!  5+ for your information which is still timely - lots of Exchange 2003...

Ginger Dillon commented on Cisco Unity 7.0(2) intégration issue with Exchange 2010 in Unified Communications Applications 4 years ago

Hi -If you don't see Exchange 2007/2010 offered in the Message Store Configuration Wizard, I'm sure...

Ginger Dillon commented on Unity Connection UM 8.5 in Unified Communications Applications 4 years ago

Hi Mike -Do you have the IMAP service running on your Exchange 2003 server(s)?  Are you seeing any...

Ginger Dillon commented on Upgraded to 7.1.2.21900-5 and now Cisco Tomcat won't start in Unified Communications Applications 4 years ago

Hi Brent -Here is a link to an excellent post by one of our VIPs, David Hailey, who is highly...

Ginger Dillon commented on Unity Connection Aging Policy in Unified Communications Applications 4 years ago

Hi -The default mailbox message aging policy is Enabled for Deleting voice messages automatically...

Ginger Dillon commented on Classic Unity 5.x ActiveX Audio Plug-In Permissions Issue in Unified Communications Applications 4 years ago

Hi -Take a look at this post, it's a bit old, but could still apply - https://supportforums.cisco....

Ginger Dillon commented on Unity Connection 8.5.1 -- purge Operator mailbox in Unified Communications Applications 4 years ago

Hello -In addition to what my friends Brad and Rob have already posted for you (great responses...

Ginger Dillon commented on UC 8.5 Notification Devices not continuing if VM messages still exist in Unified Communications Applications 4 years ago

Hey Rob -Nice catch and post on the 8.5 bug and all of the information you posted!Thank you!  Ginger

Ginger Dillon commented on Hardware checks performed during an Unity Connection upgrade ? in Unified Communications Applications 4 years ago

Hi Andy -Your server may have been on the compatible hardware list but could require additional...

Ginger Dillon commented on Cisco Rightfax 9.3 compatible with Microsoft exchange 2010 in Unified Communications Applications 4 years ago

Hello -Exchange 2010 support was introduced in RightFax 9.4 FP1 - https://supportforums.cisco.com/...

Ginger Dillon commented on Moving from Unity 5.01 to Cisco Unity Connection 8.5 in Unified Communications Applications 4 years ago

Hi Kevin -Have you taken a look at the COBRAS tool used for importing a Unity export into Unity...

Ginger Dillon commented on CUPC Client video option is greyed out when switching to Deskphone mode in Other Collaboration, Voice, and Video Subjects 4 years ago

Hi Corey -You did not list the versions you are using, but take a look at this CUPC 8.5 release...

Ginger Dillon commented on Unity- Voice Mail in Unified Communications Applications 5 years ago

Hello -Take a look at this Cisco link - white paper that discusses moving from a voicemail...

Ginger Dillon commented on Call Handler option routes to UCCX in Unified Communications Applications 5 years ago

Hi -You did not mention Unity or Unity Connection - Unity Connection version 8.0+ has call handler...

Ginger Dillon commented on Unity cannot connect to Exchange 2010 mailbox in Unified Communications Applications 5 years ago

Hello Bart -Take at look at this recent post from my Cisco friend Brad Mangnani and see if that...

Ginger Dillon commented on Sluggish VM/MWI not working properly- Unity 7.0 and Exchange 2007 in Unified Communications Applications 5 years ago

Hi Victoria,You might take a look at this Microsoft update in case it is not on your Exchange...

Ginger Dillon commented on CUPC 8.5 AND MICROSOFT OFFICE PROBLEMS in Other Collaboration, Voice, and Video Subjects 5 years ago

Hi -I have asked the users to perform CUPC traces, but have not heard anything further on this...

Ginger Dillon commented on How to light the MWI for a non-primary extension? in IP Telephony 5 years ago

Hi -Cool! Glad we could help :-)Ginger

Ginger Dillon commented on Unity Connection 7.1(5) on DL380-G5 in Unified Communications Applications 5 years ago

Hi -My first thought on this would be to verify in Unity Connection "Check Telephony Configuration...

Ginger Dillon commented on CUPC 8.5 and the C++ error? in Unified Communications Applications 5 years ago

Hi -Sounds like you are following the release notes OK :-)The CUPC 8.5 release notes state that if...

Ginger Dillon commented on How to light the MWI for a non-primary extension? in IP Telephony 5 years ago

Hi -The default Message Waiting Lamp policy is to light the Primary line on user's phone.  On the...

Ginger Dillon commented on Beware of Linked Mailbox status - Moving Unity_server mailboxes to Exchange 2010 in Unified Communications Applications 5 years ago

Thanks Brad :-)  I forgot to mention I discovered a number of Internet hits that say this can...

Ginger Dillon commented on Issue with User web page into Call Manager in Unified Communications Applications 5 years ago

Hi Bill -It's been nice to work with you!  Best wishes with this user and please keep us posted. ...

Ginger Dillon commented on Issue with User web page into Call Manager in Unified Communications Applications 5 years ago

Hi Bill -What phone button template is applied to that 7945?  Could it be that the user does not...

Ginger Dillon commented on Can Unity be configured to authenticate across multiple domains? in Unified Communications Applications 5 years ago

Hi -Are both domains in your merged organization in the same Active Directory forest?  Same...

Ginger Dillon commented on 7937 MSG Softkey - Can't remove from softkey template in IP Telephony 5 years ago

Hi Rob -You just never know when a prior posting will help someone, even several years later!  My...

Ginger Dillon commented on Unity - Troubleshooting Digital Networking Replication & License Pooling (with Active Directory) in Unified Communications Applications 5 years ago

Hi James -Just sent you an email with the problem I encountered and how I fixed.  Reposting in case...

Ginger Dillon commented on Issue with User web page into Call Manager in Unified Communications Applications 5 years ago

Hello again - Can you post a picture of one of the users CCMUser web page showing Device page and...

Ginger Dillon commented on Unity MWI in IP Telephony 5 years ago

I concur!  Very detailed definition and information for this user :-)Sincerely, Ginger

Ginger Dillon commented on Issue with User web page into Call Manager in Unified Communications Applications 5 years ago

Hi Bill -Just a quick note to let you know I was still engaged.  I checked the Bug Toolkit and did...

Ginger Dillon commented on Issue with User web page into Call Manager in Unified Communications Applications 5 years ago

Hi Bill -Have you verified your User Management Roles and effective permissions?  Go to User...

Ginger Dillon commented on Is there a way that I can Point Unity to a Exchange Server? in IP Telephony 5 years ago

Hello -You did not mention what Unity version you are using, but I think this guide will still show...

Ginger Dillon commented on I have 3 CD for install unity, what mean each one? in Unified Communications Applications 5 years ago

Hi Oscar -1. Failover means a second Unity server, for which you need to purchase failover...

Ginger Dillon commented on Unity - Troubleshooting Digital Networking Replication & License Pooling (with Active Directory) in Unified Communications Applications 5 years ago

Hi Brad -I think this is an excellent document!  I have had this same error before and fixed it...

Ginger Dillon commented on UC7: Media Master Control bar does not record or play in Unified Communications Applications 5 years ago

Hi -From the DCOMCNFG console as in the picture you posted, right-click My Computer and select...

Ginger Dillon commented on CUCM8 License problem ! in Other Collaboration, Voice, and Video Subjects 5 years ago

Hi -Here is a post last year by my friend Rob Huffman - same error, although it was for a version 7...

Ginger Dillon commented on UC7: Media Master Control bar does not record or play in Unified Communications Applications 5 years ago

Hi -I love these troubleshooting opportunities!  To add to the multitude of experts here :-)Another...

Ginger Dillon commented on Not able to login to CUPC in Unified Communications Applications 5 years ago

Hi -If everything else for the user did not change except for licensing capability, I am wondering...

Ginger Dillon commented on Unity - Troubleshooting Digital Networking Replication & License Pooling (with Active Directory) in Unified Communications Applications 5 years ago

Hi Brad -Very nice write-up and screenshots. I have dealt with this issue in the past and got it...

Ginger Dillon commented on I have 3 CD for install unity, what mean each one? in Unified Communications Applications 5 years ago

Hello -In addition to the excellent post by Tray, I wanted to add the value of CUSPA, Cisco Unity...

Ginger Dillon commented on Unity Connection 8.5 and Hosted Exchange in Unified Communications Applications 5 years ago

Hi Craig -I would be interested in that as well.  I have a customer considering a hosted E-mail...

Ginger Dillon commented on Maximum Number of CUPC clients for a Phone Number in Unified Communications Applications 5 years ago

Hi Beth -How are you doing?  We haven't chatted on the forum in awhile.  While I don't know the...

Ginger Dillon commented on CCM Call Forward Questions in Unified Communications Applications 5 years ago

Hi Justin -I have not worked with that specific version of Unity Connection, but have worked with...

Bio

Member of Dillon IP Communication Services LLC - Consulting and Services for Cisco IP applications. Prior 26 year Sacramento County employee with enterprise services background - Active Directory; E-Mail and unified messaging; Voice over IP application experience since 2001 (Communication Manager, Unity and Unity Connection, MeetingPlace Express, a little IPCC Express; and InterStar XMediusFax). 2007/2008 - Collaboration with Cisco and National CIPTUG to form local Sacramento CIPTUG chapter. Eager Unified Communications Forum participant and champion mentor in Cisco voice applications.








  • Cisco Designated VIP

    2011 Unified Communications









Ginger Dillon's Stats

Points1926
Discussion started 126
Answers marked as Correct 123
Endorsed 0
Content Rated 76