Greg Lowe

Member Since: Sep 20, 2009

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Greg Lowe commented on Jabber for Mac Deployment - Configuration URL in Jabber Clients 1 year ago

Thanks Md Hasan.That was the issue! I also had to remove /Users/<userid>/Library/Application...

Greg Lowe commented on Jabber Service Discovery - URL Configuration in Other Collaboration, Voice, and Video Subjects 1 year ago

Did you manage to get this to work from an Email HTML Link?

Greg Lowe commented on Callback script that outbound dials without requiring agent input on Get Digit String step. in Contact Center 1 year ago

I do use the Get Digit String step otherwise the script will progress without an agent being...

Greg Lowe commented on Playing prompt to called number before transfering call in Contact Center 1 year ago

Did you end up getting a working script? I'm able to play prompts to the caller under the...

Greg Lowe commented on Callback script that outbound dials without requiring agent input on Get Digit String step. in Contact Center 1 year ago

Hi Mike, I'm having a similar issue with this part of the UCCX Call Back script. My call is routed...

Greg Lowe commented on CSF Device Desktop Client Settings in IP Telephony 1 year ago

I agree, still haven't found a use for these settings. Anything more Cisco can add?

Greg Lowe commented on Custom Contact Profile Display on Jabber for windows in Jabber Clients 1 year ago

Is it still not possible to change the contact information under the profile of jabber contacts? ...

Greg Lowe commented on Desktop Administrator Workflow upgrade issue in Contact Center 1 year ago

Hi Jonathan,Do you know if a CiscoBug was ever created for this behaviour? Thanks,Greg

Greg Lowe commented on Cisco Phone Control and Presence 8.6(2) with IBM Lotus Sametime compatible with IM&P 10.5? in Unified Communications Applications 2 years ago

Yes the v8.6.2 clients were compatible with IM&P 10.5 and worked

Greg Lowe commented on Cisco Unity Connection : Web Inbox in Unified Communications Applications 2 years ago

Did you happen to find a solution or cause of the stuck 'Loading' screen?

Greg Lowe commented on Fixed feature button(s) 1 cannot be changed error in IP Telephony 2 years ago

Still no work around listed in the Bug nor a Fixed version..The Severity is listed as: 6...

Greg Lowe commented on Jabber contact photos using UDS on non-domain PC in Jabber Clients 3 years ago

I have also tired the following jabber-config.xml file but with no success:<?xml version="1.0"...

Greg Lowe commented on Exception time-out while calling subflow - UCCX 8.5(1) in Contact Center 4 years ago

Steven, looks like it was the new installation of CCX editor i had installed that was causing the...

Greg Lowe commented on Exception time-out while calling subflow - UCCX 8.5(1) in Contact Center 4 years ago

Thanks Steven for your response. I haven't followed all of your steps listed above e,g, restart CCX...

Greg Lowe commented on Scripting HTML http response - UCCX 8.5 in Contact Center 4 years ago

Thanks Anthony. I was able to successfully perform the Keyword Transform using the method you...

Greg Lowe commented on System TTS reading speed - UCCX 8.5 in Contact Center 5 years ago

Thanks Anthony, Seems excessive just to slow the reading speed but can only work with what the...

Greg Lowe commented on Unified UCCX 8.5 bundled with CUCM 8.5 in Contact Center 5 years ago

Hey Nouman,Were you able to build your auto attendant services using these three part codes? Or did...

Greg Lowe commented on Reminder for UCCX agent desktop in Contact Center 5 years ago

I have had similar luck with Work state and timer actions. So much so that it was causing erratic...

Greg Lowe commented on Un-installing HRC - UCCX 8.5 in Contact Center 5 years ago

Thanks Jonathan. Your right on the money. Issue was caused by ODBC driver install failure, not...

Greg Lowe commented on Http trigger question - UCCX 8.5(1) in Contact Center 5 years ago

I may be answering my own question here but I know this can be achieved using a integrated browser...

Greg Lowe commented on Http trigger question - UCCX 8.5(1) in Contact Center 5 years ago

Thanks Gergely for your response.I may be missing something here but I believe a button can be...

Greg Lowe commented on UCCX - Wallboards, Agent desktop notification & Real Time Reporting in Contact Center 5 years ago

Ok thanks GP for your link.So the two products that are Cisco "Supported" under the compatibility...

Greg Lowe commented on Wrap-up data and wrap-up time in Contact Center 5 years ago

I'm using CAD 8.5.1.39 and I'm unable to evoke the Timer Action.Anyone been able to successfully...

Greg Lowe commented on Silent Monitoring - UCCX 8.5 (Enhanced) in Contact Center 5 years ago

Discussion moved. But if anyone can still comment that would be great.Moved Discussion: https://...

Greg Lowe commented on Removing IPCC Extension from CUCM end users (BAT) in IP Telephony 5 years ago

Mystery was solved using a Third-party AXL tool. Call Manager was unable to make the changes using...

Greg Lowe commented on Wrap-up data and wrap-up time in Contact Center 5 years ago

Hi Andrei,Unfortunately I wasn't able to get your solution to work. I think the problem is with the...

Greg Lowe commented on Wrap-up data and wrap-up time in Contact Center 5 years ago

So after testing the above solution I can confirm that the setup does work as I required. But after...

Greg Lowe commented on Wrap-up data and wrap-up time in Contact Center 5 years ago

Thanks Gabriel, So just to be clear the "enable automatic state" under Desktop Admin refers to the...

Greg Lowe commented on UCCX v8.5 - Create XML Document in Contact Center 5 years ago

I can't seem to get the script to call the StringVar.I get the following error: As you can see the...

Greg Lowe commented on UCCX v8.5 - Create XML Document in Contact Center 5 years ago

Thanks Aaron, I will give that a go tomorrow and report back

Greg Lowe commented on UCCX v8.5 - Create XML Document in Contact Center 5 years ago

Its sort of on the right track but what if you had your scenario described above but the...

Greg Lowe commented on UCCX 8.5 - XML document read/write in Contact Center 5 years ago

Your right on the money Aaron!Was just the user object I missed.. Full points to youThanks!

Greg Lowe commented on UCCX 8.5 - XML document read/write in Contact Center 5 years ago

I have managed to sort out the Java error by changing the DOC[/SERVICEDESK/ONCALL/OnCall.xml] for...

Greg Lowe commented on Press "" to exit at any time in Contact Center 5 years ago

Thanks guys for your responses. Definitely gave me some other options there for what I was looking...

Greg Lowe commented on Error while tryin to open Postinstall.exe in windows 7 in Contact Center 5 years ago

I'm having the same problem with a older version of CAD. Were you able to resolve the issue?"The...

Greg Lowe commented on Background images - 7945 & 65 in IP Telephony 6 years ago

I was afraid that would be the response as it is also how i'm currently making the changes.Would be...

Greg Lowe commented on Delete Phones Custom File - CM7.1(3) in IP Telephony 6 years ago

Thanks Rob. Great work finding this for me!

Greg Lowe commented on Hardware Conferencing - IP Communicator in IP Telephony 6 years ago

Turns out that the location I had the CFB in was dropping the call due to CAC values.. Porblem...

Greg Lowe commented on Hardware Conferencing - IP Communicator in IP Telephony 6 years ago

I forgot to add that i have configured new media resource groups and lists that contain:ANN_1 (ANN...

Greg Lowe commented on MCS-7835-H2-IPC1 in IP Telephony 7 years ago

My understanding is that the last 4 digits (IPC1) refer to the pre-loaded installation when...

Greg Lowe commented on CCM 4.1(3) upgrade to CUCM 7.1.3 with AD integration in IP Telephony 7 years ago

For your..First Question: No specific procedure to follow just use the BAT tool, i can't remember...

Greg Lowe commented on CCM 4.1(3) upgrade to CUCM 7.1.3 with AD integration in IP Telephony 7 years ago

Yes you can run an export for all user data in 4.1(3) this will dump all the user data to a CSV...

Greg Lowe commented on how to configure DN on VG202 in IP Telephony 7 years ago

Hey fernardeziI'm in the middle of doing the same thing. This is what i have found so far:I have...

Greg Lowe commented on Unity connection autologin in IP Telephony 7 years ago

Is it possible to make this change to all users? I can't seem to see it within the bulk edit tools...

Greg Lowe commented on MCS-7835-I2, how to setup IBM system mgmt port in IP Telephony 7 years ago

Has any one been able to get the remote control feature working?

Greg Lowe commented on Trouble configuring Dynamic Hunt Groups in IP Telephony 7 years ago

OK i have spent heaps of time on this and lucky I'm not about to spend any more.Theres a bug in the...

Greg Lowe commented on Global greeting for unity subscribers in Unified Communications Applications 7 years ago

Thanks for your reply lindborg,I was able to solve this one by uploading the wav file as the...

Greg Lowe commented on cisco conference bridge software registration unknown in Other Collaboration, Voice, and Video Subjects 7 years ago

I’ve undertaken the restart of the Cisco IP Voice Media Streaming App service and have noted that...

Greg Lowe commented on cisco conference bridge software registration unknown in Other Collaboration, Voice, and Video Subjects 7 years ago

Hey Java,I'm having this same problem but with a 6.x Call Manager. Can the IPVMS service be...

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