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Irfan Tariq Javed commented on Upgrade from ICM 8.0.3 to ICM 8.5.3 in Contact Center 4 years ago

AnwarYes, you have to upgrade CAD to 8.5.2a . Don't forget to upgrade to 8.5.2a as it has less bugs...

Irfan Tariq Javed commented on Codec Negotiation for Agents in Contact Center 4 years ago

Both are on same LAN , but I have divided them by using different device pools Agent-1 is in...

Irfan Tariq Javed commented on CTI OS can't transfer call in Contact Center 4 years ago

Issue solved by using DNP in ICM  (enable Network transfer on CCM PG) then create a route pattern...

Irfan Tariq Javed commented on MDS Time Delivery Queue size is increasing in Contact Center 4 years ago

Issue happened when there is delay on network between public links of side A and Side B . Otherwise...

Irfan Tariq Javed commented on Upgrade from ICM 8.0.3 to ICM 8.5.3 in Contact Center 4 years ago

Thanks Amer , tested in LAB working fine . Cisco Documentation is very confusing in this regards.

Irfan Tariq Javed commented on CVP 9.0(1) New features and changes in Contact Center 4 years ago

Dear amirThank you for sharing such informative points on CVP 9.0 . RegardsIrfan Tariq

Irfan Tariq Javed commented on MDS Time Delivery Queue size is increasing in Contact Center 4 years ago

Hi KrisThank you for your reply , We have already applied TCP Chimney values in registery but not...

Irfan Tariq Javed commented on passing Call ID to CAD for UCCE in Contact Center 4 years ago

I agree with David , otherwise you can use ECC variable user.mediaid and put that in some Variable...

Irfan Tariq Javed commented on Error: DeviceUnregistered Reason Code 8 in IP Telephony 4 years ago

hi We are using Call Manager 8.5.1 SU4 and IP Communicator 8.6.1.13 we are facing this issue at...

Irfan Tariq Javed commented on ErrMsg:Error [10150] Agent is already logged in in Contact Center 4 years ago

Dear AllIssue was not solved by ES11 as Cisco informed us that there is only two ES released for...

Irfan Tariq Javed commented on ErrMsg:Error [10150] Agent is already logged in in Contact Center 4 years ago

Thanks , I also suspect that I have to install some ES . trying to download this ES11 . You know...

Irfan Tariq Javed commented on Upgrade from UCCE 7.2 + IP IVR 4.X to UCCE 8.0.2 + CVP 8.0 on new hardware. in Contact Center 4 years ago

Hello MatthewHow your migration goes ? What steps you performed , I am also doing same migration...

Irfan Tariq Javed commented on CTI OS can't transfer call in Contact Center 4 years ago

Sheeraz I think we are getting this error when we face  visible & private network communication...

Irfan Tariq Javed commented on ECT Feature & SS7 switch in Contact Center 4 years ago

we were able to generate call but our MSC Ericson guys said ECT not supported on their side so we...

Irfan Tariq Javed commented on Distributor configuration is out-of-date - AW problem in Contact Center 4 years ago

thanks yes I have solved the issue by using above mentioned steps.RegardsIrfan Tariq

Irfan Tariq Javed commented on Distributor configuration is out-of-date - AW problem in Contact Center 4 years ago

HI AbuWe are also facing this issue using ICM 8.0.3 . When we try to save any change it gives this...

Irfan Tariq Javed commented on Agent reskilling tool in Contact Center 4 years ago

thanks  but my issue was solved after restarting Apache server services , Router rtsvr & logger...

Irfan Tariq Javed commented on Agent reskilling tool in Contact Center 4 years ago

Hi I also got the same error & it is solved after the restart of Apache Tomact service from...

Irfan Tariq Javed commented on ICM with CVP, failed to find networktrunkgroup for trunkgroupid 200 in Contact Center 4 years ago

What error you are getting & which version of CVP you are using ?

Irfan Tariq Javed commented on Auto Answer - No Ring in Contact Center 4 years ago

hi We solved the issue by upgrading Firm ware of phone 69XX to 9.1.1 now we are getting beep sound...

Irfan Tariq Javed commented on Auto Answer - No Ring in Contact Center 4 years ago

we are using UCCE8.0 with autoanswer enabled for agents and CCM 8.0 . I have enabled autoanswer...

Irfan Tariq Javed commented on Supervisor Desktop - Agent real-time status flickers when on a call in Contact Center 4 years ago

hi I am also facing this issue with one of our customer, but they are using CAD 8.1aCTIOS 8.1aUCCE...

Irfan Tariq Javed commented on CTI OS can't transfer call in Contact Center 4 years ago

sheeraz you want to transfer & conference call between two agents ? or you want it to be like...

Irfan Tariq Javed commented on Agent E-Mail with Lotus in Contact Center 5 years ago

hiLotus is not supported by cisco , we put exchange between UCcx and Lutus notes. if you try to...

Irfan Tariq Javed commented on CVP 8.0(1) installation Error in Contact Center 5 years ago

hi karisyes I used Administrator account, secondly I also tried by local admin as well as domain...

Irfan Tariq Javed commented on ICM 8.0(3) Unable to send call to an agent in Contact Center 5 years ago

higr8RegardsIrfan Tariq

Irfan Tariq Javed commented on ICM 8.0(3) Unable to send call to an agent in Contact Center 5 years ago

hi Associate Agent Phone with icmuser ( may be you named it JTAPIuser) in Call Manager . Create...

Irfan Tariq Javed commented on Error when starting CAD in Contact Center 5 years ago

hi Have you tried on some other machine which OS you are using . RegardsIrfan Tariq

Irfan Tariq Javed commented on Extending time of agent auto answer in Contact Center 5 years ago

hi Jessepbeattythats something new I will also try this one ,thanks for the useful information....

Irfan Tariq Javed commented on CVP Reporting Server Installation Password Error in Contact Center 5 years ago

FahadSet Password Age to 0 and disable Password Complexity restart your system then rerun the setup...

Irfan Tariq Javed commented on Extending time of agent auto answer in Contact Center 5 years ago

hi KrishnaWe also had this type of requirement from one of our telecom customer , as this option is...

Irfan Tariq Javed commented on Agent Logs out and Logs in back several times in Contact Center 5 years ago

hione suggestion add CTIOS Servers IP address in Agent machine's host fileRegardsIrfan Tariq

Irfan Tariq Javed commented on ICM PG jtapigw-idle in Contact Center 5 years ago

hi I think you need to reinstall JTAPI from CCM . usually PIM and JTAPI comes active togather , I...

Irfan Tariq Javed commented on ICM PG jtapigw-idle in Contact Center 5 years ago

hi ok username & password accepted , Check CTI Manager service on CCM & your application ...

Irfan Tariq Javed commented on ICM PG jtapigw-idle in Contact Center 5 years ago

hi Check your JTAPI Logs what error you are getting there , if it is username password error of...

Irfan Tariq Javed commented on ICM, CUCM services monitoring in Contact Center 5 years ago

HiThis might be helpful for you . http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/...

Irfan Tariq Javed commented on Transfered calls are failing in Contact Center 5 years ago

hiHave you checked are agent is able to transfer call without CAD or CTIOS? can you share the ICM...

Irfan Tariq Javed commented on Transfered calls are failing in Contact Center 5 years ago

hi For agent to agent transfer are you handling it through ICM script or you are doing it without...

Irfan Tariq Javed commented on ICM, CUCM services monitoring in Contact Center 5 years ago

hi You can use Microsoft operation manager to monitor ICM it gives you also gives you detail...

Irfan Tariq Javed commented on Agent reserved >state set to Not Ready in Contact Center 5 years ago

hiFor Agent reserve error check Device Target labels you have properly define lables for all...

Irfan Tariq Javed commented on When Logging in the user gets "The ID you entered was not found" in Contact Center 5 years ago

hi I exactly faced both issues , but I was using UCCX8.5 .Two issues which you mentioned are a) you...

Irfan Tariq Javed commented on Error when starting CAD in Contact Center 5 years ago

hiUninstall the CAD from system , download it again from UCCX machine then try it will solve your...

Irfan Tariq Javed commented on ICM with CVP, failed to find networktrunkgroup for trunkgroupid 200 in Contact Center 5 years ago

code 38 error is well explained here https://cisco-support.hosted.jivesoftware.com/message/3319612?...

Irfan Tariq Javed commented on ICM with CVP, failed to find networktrunkgroup for trunkgroupid 200 in Contact Center 5 years ago

hi your call is hiting script or not ? have u checked CVP logs what error you are getting there ...

Irfan Tariq Javed commented on ICM with CVP, failed to find networktrunkgroup for trunkgroupid 200 in Contact Center 5 years ago

hi what usually I do i create two Trunk Group under one NTG as u have given peripheral number 1 , I...

Irfan Tariq Javed commented on ICM with CVP, failed to find networktrunkgroup for trunkgroupid 200 in Contact Center 5 years ago

hi Can you share screen shot of NTG & which version of CVP u are using . have you created...

Irfan Tariq Javed commented on Agent E-Mail with Lotus in Contact Center 5 years ago

hi we are able to fix this issue , if anyone interested please ping me or sheeraz . Agent email...

Irfan Tariq Javed commented on ECT Feature & SS7 switch in Contact Center 5 years ago

hiWhere is the URL RegardsIrfan Tariq

Irfan Tariq Javed commented on UCCX 8.5 Agent email CSQ list issue in Contact Center 5 years ago

hi FahadAll this issues will be solved when you install SU1 ( UCSInstall_UCCX_8_5_1_UCOS_8.5.1....

Irfan Tariq Javed commented on EIM & Lotus Integration in Contact Center 5 years ago

thanks hossian for your support , i will open this & try to find the official statement...

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