James Hawkins

Member Since: Dec 19, 2003

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James Hawkins commented on NTP time mismatch between CUCM & VG. in IP Telephony 2 days ago

Sorry forgot to include the time: admin:utils ntp statusntpd (pid 8588) is running... remote refid...

James Hawkins commented on NTP time mismatch between CUCM & VG. in IP Telephony 2 days ago

Hi Ritesh, Sharing the outout of one of my servers as requested. admin:show status Host Name :...

James Hawkins commented on NTP time mismatch between CUCM & VG. in IP Telephony 3 days ago

Hi Ritesh, NTP will always supply UTC time (i.e. UK time without daylight saving). It is the hosts...

James Hawkins commented on NTP time mismatch between CUCM & VG. in IP Telephony 3 days ago

Hi Ritesh, Thanks for the nice rating. Where are you looking at the time on CUCM? The easiest place...

James Hawkins commented on NTP time mismatch between CUCM & VG. in IP Telephony 4 days ago

Hi Ritesh, There is no need for any COP file on CUCM - the timezone Europe-London takes care of...

James Hawkins commented on CUCM 11.5. MoH Rebroadcast External Multicast Source in IP Telephony 4 days ago

Bill Bell did a great blog about this topic a few years ago http://www.netcraftsmen.com/live-stream...

James Hawkins commented on Extension Mobility Phone Buttons across different phone types in Unified Communications Applications 4 weeks ago

Thanks Jaime, This customer will have a 60:40 split of 7841 to 6941 phones and they are not willing...

James Hawkins commented on Extension Mobility Phone Buttons across different phone types in Unified Communications Applications 1 month ago

Thanks Manish - that link was really helpful After some more testing I have discovered 6941 UDPs...

James Hawkins commented on import local Users to Unity 10.5 from CUCM 10.5 in IP Telephony 1 month ago

Hi, You do not have the username field completed so the import is never going to work. What happens...

James Hawkins commented on Looking for a Key! in IP Telephony 1 month ago

Barrel locks can apparently be picked using biro pen bodies. See the youtube link below: https://...

James Hawkins commented on CallManager service showing Activated Not Running in IP Telephony 1 month ago

The services show as below in the CLI: Cisco CTIManager[STOPPED] Component is not runningCisco...

James Hawkins commented on CallManager service showing Activated Not Running in IP Telephony 1 month ago

Hi Jaime, They are shown as not running in the CLI. I am not at the site at the moment but will get...

James Hawkins commented on BLF (busy lamp field) Speed Dial for 78xx in IP Telephony 2 months ago

Hi Mazzy, Did you ever solve this? - I am running into the same issue and have tried CUCM 10.5 and...

James Hawkins commented on Corporate Directory Presence on 7841 Phones in IP Telephony 2 months ago

Hi, Thanks for responding. The Subscribe CSS is set correctly and BLF Speed Dials work ok so the...

James Hawkins commented on CUCM/UCCX outbound dialing capability in IP Telephony 3 months ago

I am not sure that I understand your requirement. How are agents dialing out? - manually via a...

James Hawkins commented on Finesse Phone Book Bulk Load in Contact Center 3 months ago

The Finesse REST API allows you to create and modify phone books. https://developer.cisco.com/site/...

James Hawkins commented on Directory URI Endpoint Support in IP Telephony 3 months ago

Thanks Jaime, For reference below is the list of phones that support URI dialling for CUCM 11.5....

James Hawkins commented on IVR Script help needed in Contact Center 3 months ago

Hi, aef files are not supported. Put the aef file in a zip file and upload that.

James Hawkins commented on Kuando or Blynclight with Agent Status in Contact Center 4 months ago

Hi, VSR2 who develop wallboard software offer a product that puts a big yellow warning on the agent...

James Hawkins commented on REST call in Contact Center 4 months ago

Hi, if the XML file is on a web server then you need to use the Create URL Document step to...

James Hawkins commented on Create custom report merging two stock reports in CUIC for UCCX 10.6? in Contact Center 4 months ago

Hi, To create custom reports on UCCX 10.6 you would need to deploy a full, standalone version of...

James Hawkins commented on Cisco Unified Call Center Enterprise API SmartNet support in Contact Center 4 months ago

Hi Pavel, The best place for support on API's is the Cisco DevNet website. They do offer paid...

James Hawkins commented on UCCX Workflow in Contact Center 4 months ago

Hi Jan, There is a third party connector available at the link below: http://www.expertflow.com/...

James Hawkins commented on UCCX script variable Deletion in Contact Center 4 months ago

Hi, If the variables you want to delete are not used in any steps in the script you can delete them...

James Hawkins commented on UCCX license for MediaSense integration into Finesse (Ordering Question) in Contact Center 4 months ago

Hi Benjamin, Thanks for the nice rating. The ordering guide describes the license usage as...

James Hawkins commented on UCCX Skips Play Prompt Step in Contact Center 4 months ago

It looks like the prompt is in the wrong format. What codec is the system set to use G711 or G729?

James Hawkins commented on UCCX 10.6 Script manager has missing scripts unable to locate but working in application in Contact Center 4 months ago

I take it you can see the scripts ok in the appadmin web interface and that this issue is just with...

James Hawkins commented on Call counts in UCCX in Contact Center 4 months ago

Hi, I am not sure what you are doing with the agent check? Checking that agents are logged in is of...

James Hawkins commented on UCCX license for MediaSense integration into Finesse (Ordering Question) in Contact Center 4 months ago

Hi Benjamin, I believe the license you require is CCX-10-REC-LIC Recording Licenses for MediaSense...

James Hawkins commented on CUCCX 10.6 - Multiple service levels / Reports with sliding time window in Contact Center 4 months ago

Hi, I have been playing about with the Make REST Call step a bit recently and it is not too tricky...

James Hawkins commented on CUCCX 10.6 - Multiple service levels / Reports with sliding time window in Contact Center 4 months ago

Hi,  In this situation I would try writing data from the script to a separate database rather than...

James Hawkins commented on Time Based Routing in IP Telephony 4 months ago

Hi, I think that you might be able to do this by using UCCX (or IP IVR) and redirecting the calls...

James Hawkins commented on Call counts in UCCX in Contact Center 4 months ago

Hi, I assume that you means if the number of calls queuing exceeds a certain limit? It is actually...

James Hawkins commented on PSTN Simulation with 2851 and VWIC-2MFT-E1-DI= in IP Telephony 4 months ago

Glad you got it sorted and thanks for posting your config.

James Hawkins commented on PSTN Simulation with 2851 and VWIC-2MFT-E1-DI= in IP Telephony 5 months ago

Hi Matthew, Sorry I did not fully appreciate your topology when answering before. I am not sure...

James Hawkins commented on Call Manager Express licensing in IP Telephony 5 months ago

Answers to some of your other questions. - Should i select CISCO2911-V/K9 or C2911-CME-SRST/K9 and...

James Hawkins commented on Call Manager Express licensing in IP Telephony 5 months ago

Hi Moshin, Do you work for a Cisco partner? - if yes then you should be able to access the ordering...

James Hawkins commented on PSTN Simulation with 2851 and VWIC-2MFT-E1-DI= in IP Telephony 5 months ago

Hi, Do you have a proper E1 crossover cable? - they are different from network crossover cables....

James Hawkins commented on Report for CUIC/UCCX on 11.5 in Contact Center 5 months ago

Hi Nishad, I have done this for a customer using the script snippet shown below. capture....

James Hawkins commented on Current Wait time in Finesse Agent Desktop in Contact Center 5 months ago

Hi Nishad, In your Select Resource step you need to set the Connect option to No as shown below...

James Hawkins commented on uccx IVR in Contact Center 5 months ago

Chawki, I am glad you found the files useful. Please be aware though that you cannot upload System...

James Hawkins commented on uccx IVR in Contact Center 5 months ago

Hi chawki dib, You cannot download system prompts (rather than user prompts) from a Linux appliance...

James Hawkins commented on uccx IVR in Contact Center 5 months ago

Hello, You can see the list of system prompts used by the generate prompt step using the cli...

James Hawkins commented on Export UCCX Sound files 10.6.1 in Contact Center 5 months ago

Hi, I have tried it a UCCX 10.6(1)SU2 system and can download ok in that too - see screenshot below...

James Hawkins commented on Export UCCX Sound files 10.6.1 in Contact Center 5 months ago

Hi Del, In the screenshot I posted the version of UCCX was 11.5(1) and the browser was Firefox 50.0...

James Hawkins commented on Continue in IVR post a Consult Call in Contact Center 5 months ago

Hi, Unfortunately I do not believe that there is any way to do this (happy to be proved wrong). The...

James Hawkins commented on Export UCCX Sound files 10.6.1 in Contact Center 5 months ago

Hi, Glad you found an answer but I think there is an easier way. If you right click on a folder...

James Hawkins commented on UCCX 8.5 - CAD agent works on desk phone (in office) and softphone (remote) , how ??? in Contact Center 5 months ago

Are both phones registered at the same time? If not then it should work ok even though it is not...

James Hawkins commented on UCCX Scripting Configuring a Date Range in Contact Center 5 months ago

Hi Jide I have a script that does just this but the dates are hard coded rather than stored in an...

James Hawkins commented on XPATH to select a random node in Contact Center 5 months ago

Hi Rob, I think the best way would be to use a Java method to calculate a random number from 1 to...

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Discussion started 299
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