Jason Ward

Member Since: Mar 04, 2010

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Jason Ward commented on IM & Presence Subscriber not backing up in DRS in Unified Communications Applications 3 years ago

Hi,Yes, downloaded from the pub, uploaded to pub and sub, then restarted drf master and local on...

Jason Ward commented on IM & Presence Subscriber not backing up in DRS in Unified Communications Applications 3 years ago

Hi Manish,Performed those steps but unfortunately it has made no change. Cheers though, appreciate...

Jason Ward commented on Migrating UCCX to a new CUCM cluster in Contact Center 4 years ago

And one last revelation. I'm going to lose all my historical data. I wonder how that's going to...

Jason Ward commented on Migrating UCCX to a new CUCM cluster in Contact Center 4 years ago

One last question Any ideas if readdressing and renaming the new CUCM servers would get me around...

Jason Ward commented on Migrating UCCX to a new CUCM cluster in Contact Center 4 years ago

NOOOOOOOOOOOO!Had a feeling that would be the answer :/ Cheers mate, much appreciated.Jason

Jason Ward commented on UCCX 8.5 -> 9 upgrade in Contact Center 4 years ago

Hey,Looks like some of the customer's SmartNets may have lapsed :/ Found the upgrades when looking...

Jason Ward commented on Enabling DNS on production UCCX servers in Contact Center 4 years ago

I imagine when the installer asks if you want to use DNS, you select 'No'

Jason Ward commented on Unity Connection 8.5(1) Locale Compatibility Matrix in IP Telephony 4 years ago

Hi,A colleague of mine has just been told by Cisco TAC that the uc-locale-xx_XX-8.5.1.1-92.cop.sgn...

Jason Ward commented on CUCM / UCCX / AQM / WFM Upgrade in Contact Center 4 years ago

Good idea, but unfortunately the version of CUCM the customer is currently running is 7.1(5) which...

Jason Ward commented on UCCX 8.5.1 - Can't Delete Misnamed Script in Contact Center 4 years ago

Hi all,For anyone that's interssted I was able to rename the script from the "Save As" dialog box...

Jason Ward commented on UCCX 8, Information for wallboard in Contact Center 5 years ago

Hi guys,I'm playing around with this wallboard and I'm trying to work something out. The Agent...

Jason Ward commented on CUCM in Development network / licensing in IP Telephony 5 years ago

Yep, shows up as a license MAC even in 7. Hacking the MAC doesn't fix anything :/Think I'm going to...

Jason Ward commented on CUCM in Development network / licensing in IP Telephony 5 years ago

Unfortunately this isn't the case. We want to test the update procedure, and you can't update...

Jason Ward commented on Workforce Management Adherence in Contact Center 6 years ago

Ugh.Cheers Nathan, much appreciated. Can't wait to explain that to the Contact Centre manager :/...

Jason Ward commented on Call Manager 8.5 in IP Telephony 6 years ago

Cheers mate, much appreciated

Jason Ward commented on Call Manager 8.5 in IP Telephony 6 years ago

Hi,Unfortunately that's the ordering guide for UC Apps, not CUCM / UCCX etc. I'm also having...

Jason Ward commented on UCCX and WFO upgrade in Contact Center 6 years ago

Hi,Cheers for the reply, but I'm more looking for the required product numbers for the upgrades. I...

Jason Ward commented on Cisco Unified CCX - JTAPI Resync in Contact Center 7 years ago

Cheers mate, much appreciated

Jason Ward commented on "Warm transfers" to a queue using ad-hoc conferencing in Contact Center 7 years ago

Wow guys, thanks! Really above and beyond what I'd expect from most forums. I'm leaning towards a...

Jason Ward commented on "Warm transfers" to a queue using ad-hoc conferencing in Contact Center 7 years ago

Mate, you're preaching to the choir I'm trying to convince them not to bother initiating a...

Bio

Currently working as a Senior Comms Engineer for Amcom in Perth, Australia.

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