jezhou

Member Since: Jul 06, 2010

English
jezhou's Activity on Cisco Support Community
Currently displaying 50 results

jezhou has created Troubleshooting Citrix USB Redirection with VXC 6215

2 years 1 month ago
Background and ConfigurationHow Citrix HDX user policies dictate USB...

jezhou has created Virtualised CUPC and VXC Troubleshooting

2 years 3 months ago
1. CUPC Virtualised Block Diagram     Notes for CUPC Deployment with...

jezhou has created CUPC CSF in HVD log Parsed

2 years 3 months ago
! CUPC started and CSF is started by CUPC: 2012-05-28 14:31:03,286 DEBUG [main...

jezhou has created VXCC log Parsed

2 years 3 months ago
!vxcc started 2012-05-28 14:30:54,287 Tasmania Standard Time [INFO ] [...

jezhou has created VXC clients management and configuration process

2 years 3 months ago
I. VXC Confirmation files are in the form of INI files which have included all...

jezhou has created VXC clients INI and Image fileserver or VXCM discovery

2 years 3 months ago
VXC clients INI and Image fileserver or VXCM discovery detail steps. 1. VXC...

jezhou has created Change VXCM Server Name and IP Address

2 years 3 months ago
Procedure to change VXCM server IP address and NameRequirements/Issues...

jezhou has created VXC 6215 Citrix HDX MediaStream Flash Redirection Troubleshooting

2 years 3 months ago
OverviewDetail Configuration StepsVerification and Troubleshooting Verifying...

jezhou has created VXC 6215 Citrix HDX MediaStream Flash Redirection Detail Configuration Steps

2 years 3 months ago
OverviewPrerequisites VXC 6215 Flash Redirection is not supported with the FCS...

jezhou has created VXC 6215 Citrix HDX Flash Redirection Overview

2 years 3 months ago
What is HDX MediaStream Flash Redirection HDX MediaStream Flash Redirection...

jezhou has created Best Practice to consolidate the add-on and RPM files installation into one Package

2 years 3 months ago
Sometimes customer have multiple add-ons and RPM files to be installed  on the...

jezhou has created VXC 6215 Citrix Xendesktop USB Redirection

2 years 3 months ago
Citrix USB Redirection Background Citrix USB Redirection is to allow the USB...

jezhou has created VXC 2x11 firmware upgrade problem using VXC Manager

2 years 3 months ago
Background: VXC 2x11 Clients use FTP protocol by default to transfer the files...

jezhou has created Troubleshooting VXC Manager Upgrade

2 years 3 months ago
Issue: During the upgrade of VXC Manager from 4.8.5 to 4.9.0 the following...

jezhou has created VXC Manager Troubleshooting: Image deployment failure due to FTP Software Repository issue

2 years 3 months ago
Issue: When deploying an image on the VXC 2211 using “Drag and drop” method...

jezhou has created VXCM View, Group, Group Types, Group Instances an DDC Configuration Example

2 years 3 months ago
This documentation, using an example, explain how to use VXCM View,  Group...

jezhou has commented on Use Diagnostic Framework and AnalysisManager to Set and Collect UC/UCCE/CVP logs

3 years 1 month ago
Sorry for some delays here. There is some confusion about the version numbering...

jezhou has commented on Use Diagnostic Framework and AnalysisManager to Set and Collect UC/UCCE/CVP logs

3 years 1 month ago
Sorry for some delays here. There is some confusion about the version numbering...

jezhou has created Use Diagnostic Framework and AnalysisManager to Set and Collect UC/UCCE/CVP logs

3 years 7 months ago
Diagnostic Framework is the latest tool developed to make troubleshooting much...

jezhou has commented on Taps on CUCM 7.X ISSUE

3 years 8 months ago
On Uccx, they should be in c:\program files\wfavvid\logs, and for ctimanager...

jezhou has commented on CDR Records Lost

3 years 8 months ago
You can eidther 1. Increase the Max Age of Call Detail Records in CAR -> SYSTEM...

jezhou has commented on One way voice

3 years 8 months ago
Starting with identifying the acutal media path by:1. Made test call using...

jezhou has commented on Taps on CUCM 7.X ISSUE

3 years 8 months ago
Try to look at the MDAM, MIVR logs on UCCX, and CTIMANAGER AND AXL service log...

jezhou has commented on CDR Records Lost

3 years 8 months ago
From your output, the records for March has been purged/deleted. In CDR...

jezhou has commented on Cisco mobile switch mode (iPhone)

3 years 8 months ago
If  I don't misunderstanding your issue, why can't you use the iPhone regular...

jezhou has commented on CDR Records Lost

3 years 8 months ago
CDR can be missing for many possible issues.Starting to check if the CDR flat...

jezhou has created RSM (Remote Silent Monitoring) Configuration

3 years 8 months ago
This video explains RSM configuration steps focusing on common mistakes and key...

jezhou has created Remote Slience Monitoring Overview

3 years 8 months ago
Overview of RSM, brief comparison to other monitoring approach, and RSM...

jezhou has created SIP outbound dialer overview, call flow and configuration

3 years 8 months ago
This video describes in detail the SIP dialer call flow, interaction between...

jezhou has created Troubleshooting cascade loop in ICM queueing script , call is disconnect as executed more than

3 years 8 months ago
Background:CVP integrated with  ICM as VRU for queueing, customer may deploy...

jezhou has commented on CUBAC vs AC for CUCM 7.x - 8.x

4 years 1 month ago
CUxAC (CUBAC, CUDAC, CUEAC) is ther replacement products for old AC.If I...

jezhou has created Re: Speechlog voice recorder does not work with CUCM7

4 years 3 months ago
You can use the wireshark packet capture. As wireshark also does not deocde the...

jezhou has commented on Speechlog voice recorder does not work with CUCM7

4 years 3 months ago
You can use the wireshark packet capture. As wireshark also does not deocde the...

jezhou has created Re: one-way calls over inter-cluster SIP trunk

4 years 3 months ago
503 service unavailable discnonection normally means a call (SIP INVITE) is...

jezhou has commented on one-way calls over inter-cluster SIP trunk

4 years 3 months ago
503 service unavailable discnonection normally means a call (SIP INVITE) is...

jezhou has commented on Speechlog voice recorder does not work with CUCM7

4 years 3 months ago
SCCP verson, the protocl/messaging used beween phone and CUCM will be upgraded...

jezhou has created Re: Speechlog voice recorder does not work with CUCM7

4 years 3 months ago
SCCP verson, the protocl/messaging used beween phone and CUCM will be upgraded...

jezhou has created Re: What is Max time it takes a phone to get dialtone when the local call agent fails over to another Pub or Sub over a 10mb mpls link

4 years 3 months ago
You question is actually about how long the phone will take to failover/...

jezhou has commented on What is Max time it takes a phone to get dialtone when the local call agent fails over to another Pub or Sub over a 10mb mpls link

4 years 3 months ago
You question is actually about how long the phone will take to failover/...

jezhou has created Re: Invalid Call Reference (Problem with incoming calls)

4 years 9 months ago
Invalid Call reference value indicates that the far-end witch did not recognize...

jezhou has commented on Invalid Call Reference (Problem with incoming calls)

4 years 9 months ago
Invalid Call reference value indicates that the far-end witch did not recognize...

jezhou has created Re: MTP - it is possible to configure der RTP Portnumber Range

4 years 9 months ago
At the moment, I don't think it is possible

jezhou has commented on MTP - it is possible to configure der RTP Portnumber Range

4 years 9 months ago
At the moment, I don't think it is possible

jezhou has created Re: CallManager 5.0(4) and SIP Trunk

4 years 9 months ago
You can point your callmanager directly to your new SIP SP. Create a SIP trunk...

jezhou has commented on CallManager 5.0(4) and SIP Trunk

4 years 9 months ago
You can point your callmanager directly to your new SIP SP. Create a SIP trunk...

jezhou has created Re: Invalid Call Reference (Problem with incoming calls)

4 years 9 months ago
What is your isdn switch type ?

jezhou has commented on Invalid Call Reference (Problem with incoming calls)

4 years 9 months ago
What is your isdn switch type ?

jezhou has created Re: CUPC With Unity 7.0

4 years 9 months ago
Try to use the outlook express to setup an IMAP account to verify the IMAP...

jezhou has commented on CUPC With Unity 7.0

4 years 9 months ago
Try to use the outlook express to setup an IMAP account to verify the IMAP...

jezhou has commented on CUPC 8.0 LDAP pics

4 years 9 months ago
can you attach cupc 8.0 detail logging/ PRT ?

Bio

Year 2000, Started with Network Engineer.
Year 2001, CCNA, CCNP certified
Year 2002, CCIE Routing & Switching certified
Year 2003, Scenario Network Engineer working on major projects in Telco Data network, Enterprise Voice and Security
Year 2005, Joined Cisco TAC voice teams specialized in voice gateway, CME/CUE, CUBE, DSP and voice protocols, etc.
Year 2006, Voice CCIE certified
Year 2007, Moved to Unified Communication TAC Teams specialized in Callmanager, Presence, CER, Unity/Unity Connection etc.
Year 2008 - 2009, Advance to technical expert in Unified Communication and Unified Communication Apps.
Year 2010, Move to IPCC TAC team to support contact center software.










jezhou's Stats

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