Yufang Zhou

Member Since: Jul 06, 2010

English
Yufang Zhou commented on How to Collect finesse Logs in Contact Center 10 months ago

The Finesse log collection through URL seems be no longer working or available ?

Yufang Zhou commented on Use Diagnostic Framework and AnalysisManager to Set and Collect UC/UCCE/CVP logs in Contact Center 4 years ago

Sorry for some delays here. There is some confusion about the version numbering on the tool and the...

Yufang Zhou commented on Taps on CUCM 7.X ISSUE in IP Telephony 5 years ago

On Uccx, they should be in c:\program files\wfavvid\logs, and for ctimanager and axl logs, use CUCM...

Yufang Zhou commented on CDR Records Lost in IP Telephony 5 years ago

You can eidther 1. Increase the Max Age of Call Detail Records in CAR -> SYSTEM -> Database...

Yufang Zhou commented on One way voice in IP Telephony 5 years ago

Starting with identifying the acutal media path by:1. Made test call using simlar call flow as the...

Yufang Zhou commented on Taps on CUCM 7.X ISSUE in IP Telephony 5 years ago

Try to look at the MDAM, MIVR logs on UCCX, and CTIMANAGER AND AXL service log on CUCM.

Yufang Zhou commented on CDR Records Lost in IP Telephony 5 years ago

From your output, the records for March has been purged/deleted. In CDR Management page of Unified...

Yufang Zhou commented on Cisco mobile switch mode (iPhone) in IP Telephony 5 years ago

If  I don't misunderstanding your issue, why can't you use the iPhone regular phone app to make...

Yufang Zhou commented on CDR Records Lost in IP Telephony 5 years ago

CDR can be missing for many possible issues.Starting to check if the CDR flat files are still in...

Yufang Zhou commented on CUBAC vs AC for CUCM 7.x - 8.x in Unified Communications Applications 5 years ago

CUxAC (CUBAC, CUDAC, CUEAC) is ther replacement products for old AC.If I understand your...

Yufang Zhou commented on Speechlog voice recorder does not work with CUCM7 in IP Telephony 5 years ago

You can use the wireshark packet capture. As wireshark also does not deocde the new SCCP version...

Yufang Zhou commented on one-way calls over inter-cluster SIP trunk in IP Telephony 5 years ago

503 service unavailable discnonection normally means a call (SIP INVITE) is received by a node...

Yufang Zhou commented on Speechlog voice recorder does not work with CUCM7 in IP Telephony 5 years ago

SCCP verson, the protocl/messaging used beween phone and CUCM will be upgraded. I assuming your...

Yufang Zhou commented on What is Max time it takes a phone to get dialtone when the local call agent fails over to another Pub or Sub over a 10mb mpls link in IP Telephony 5 years ago

You question is actually about how long the phone will take to failover/fallback from one CCM to...

Yufang Zhou commented on Invalid Call Reference (Problem with incoming calls) in IP Telephony 6 years ago

/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-...

Yufang Zhou commented on MTP - it is possible to configure der RTP Portnumber Range in IP Telephony 6 years ago

At the moment, I don't think it is possible

Yufang Zhou commented on CallManager 5.0(4) and SIP Trunk in IP Telephony 6 years ago

You can point your callmanager directly to your new SIP SP. Create a SIP trunk Callmanager and...

Yufang Zhou commented on Invalid Call Reference (Problem with incoming calls) in IP Telephony 6 years ago

What is your isdn switch type ?

Yufang Zhou commented on CUPC With Unity 7.0 in IP Telephony 6 years ago

Try to use the outlook express to setup an IMAP account to verify the IMAP configuration, if it...

Yufang Zhou commented on CUPC 8.0 LDAP pics in Unified Communications Applications 6 years ago

can you attach cupc 8.0 detail logging/ PRT ?

Yufang Zhou commented on CUBE (IP to IP GW) DTMF issue in Unified Communications Applications 6 years ago

Can you attach:debug voice ccapi inout, debug ccsip message, debug h245 asn1  and debug voip rtp...

Yufang Zhou commented on Mobile Voice Access issue in Unified Communications Applications 6 years ago

You need to make sure the number configured in Call Routing --> Mobility Configuration -->...

Bio

Year 2000, Started with Network Engineer.
Year 2001, CCNA, CCNP certified
Year 2002, CCIE Routing & Switching certified
Year 2003, Scenario Network Engineer working on major projects in Telco Data network, Enterprise Voice and Security
Year 2005, Joined Cisco TAC voice teams specialized in voice gateway, CME/CUE, CUBE, DSP and voice protocols, etc.
Year 2006, Voice CCIE certified
Year 2007, Moved to Unified Communication TAC Teams specialized in Callmanager, Presence, CER, Unity/Unity Connection etc.
Year 2008 - 2009, Advance to technical expert in Unified Communication and Unified Communication Apps.
Year 2010, Move to IPCC TAC team to support contact center software.










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