Dravet Awareness

Member Since: Jun 20, 2014

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Dravet Awareness commented on Close script loops in Contact Center 1 day ago

I usually just use the menu's integrated on timeout feature to dump the caller, or send to VM.  The...

Dravet Awareness commented on Close script loops in Contact Center 1 day ago

Using "menu loop detection"  like you do with your "iCounter" variable seems easy enough to do. ...

Dravet Awareness commented on to dequeue or not to dequeue in Contact Center 2 days ago

I commonly have overflow queuing where I'll taking a call that first comes into CSQ A.  After a...

Dravet Awareness commented on Set Time of Day for Open and Close in Contact Center 1 month ago

Your script makes sense to me. Glad you got it working.

Dravet Awareness commented on Set Time of Day for Open and Close in Contact Center 1 month ago

Set sTime = ((T[T[now], TZ[America/Chicago]]), this gives me the time in that zone Are you sure...

Dravet Awareness commented on Set Time of Day for Open and Close in Contact Center 1 month ago

If you need time zone awareness then you  should be using date variables.  Below is some example...

Dravet Awareness commented on Does increasing UCCX "Max Number of Executed Steps" require that any services (or servers) be restarted? in Contact Center 1 month ago

Thanks for the reply @Deepak Rawat   To increase the max steps I made this change the UCCX primary...

Dravet Awareness commented on How can we read .aef file?? Is the anyway with out ccx Editor in Contact Center 1 month ago

The question being asked in this thread though was in regards to methods necessary to read the...

Dravet Awareness commented on Options for deleting a prompt wav file from a script in Contact Center 1 month ago

Just trying to delete a prompt wav file from the prompt repository from a script.  Based on my...

Dravet Awareness commented on UCCX -2 triggers using 1 script. Require VIP priority for one of the triggers. in Contact Center 2 months ago

If you want to set things based on the trigger, get the trigger name and run it through a switch...

Dravet Awareness commented on Is it possible to change the Cisco Unified CCX Editor debug speed? in Contact Center 2 months ago

Wow, what a difference, thanks for pointing out the WAN hit.  I would have never thought of that. ...

Dravet Awareness commented on UCCX 9 "Time of Day" Time Ranges in Contact Center 2 months ago

Thanks for sharing your subflow, I may use it in the future. However while your subflow is probably...

Dravet Awareness commented on UCCX CUIC default filters fixed the absolute date range filter in Contact Center 2 months ago

I don't know if it's the same issue but with CUIC 10.6 I've found that if my report has a relative...

Dravet Awareness commented on Need to increase the ring time of UCCX trigger in Contact Center 2 months ago

I never new the exact timings, thanks for sharing.

Dravet Awareness commented on Best way to handle teams greater than the "Maximum number of agents per team = 50"? in Contact Center 2 months ago

Thanks.  I'll go with this solution then.

Dravet Awareness commented on Need to increase the ring time of UCCX trigger in Contact Center 2 months ago

At the start of your script simply add a Delay step and delay the script as long as you'd like.

Dravet Awareness commented on UCCX 9 "Time of Day" Time Ranges in Contact Center 2 months ago

I can't believe you'd ever make a mistake!  :) However even if that example is flawed I can't even...

Dravet Awareness commented on UCCX 9 "Time of Day" Time Ranges in Contact Center 2 months ago

Any idea why this statement: my_time = new Time(D[D[now], TZ[America/Chicago]].getTime()) would...

Dravet Awareness commented on UCCX check time of day (TOD) from XML file in Contact Center 3 months ago

I primarily used a combination of Anythony's and Christian's replies to create my solution, but I...

Dravet Awareness commented on UCCX check time of day (TOD) from XML file in Contact Center 3 months ago

I plan on using a separate script to allow the user to call in and schedule the activation.  In my...

Dravet Awareness commented on UCCX check time of day (TOD) from XML file in Contact Center 3 months ago

Good point.  I see that I can add whatever data I want later and it won't affect my earlier scripts...

Dravet Awareness commented on UCCX check time of day (TOD) from XML file in Contact Center 3 months ago

Wow, I didn't know there used to be so many different types of exceptions!  I'm using 10.6, I've...

Dravet Awareness commented on UCCX check time of day (TOD) from XML file in Contact Center 3 months ago

Thanks Christian.  I ended up with an XML file like this: <?xml version="1.0" encoding="ISO-8859...

Dravet Awareness commented on UCCX check time of day (TOD) from XML file in Contact Center 3 months ago

Thanks for the reply and additional point of view.  I wouldn't have to use XML files.  It seems...

Dravet Awareness commented on UCCX check time of day (TOD) from XML file in Contact Center 3 months ago

Christian, your reply is also super helpful.   I like the idea of of a single XML call and being...

Dravet Awareness commented on UCCX check time of day (TOD) from XML file in Contact Center 3 months ago

Thanks Anthony for the very informative reply, it is very helpful.  I do have a few follow up...

Dravet Awareness commented on Cisco ATA 190 Bug Fix CSCuu50356 in IP Telephony 4 months ago

Do you have the latest ATA190 device pack installed? That's what gave me the Mute option. If that...

Dravet Awareness commented on Cisco ATA 190 Bug Fix CSCuu50356 in IP Telephony 6 months ago

Based on the info here https://supportforums.cisco.com/discussion/11112236/cisco-ata-187-fast-busy-...

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