jiyeung

Member Since: Oct 17, 2011

English
jiyeung commented on RESOLVED - Delays for Cisco Device Support Data in OnPlus Service 3 years ago

All, We have resolved the delays users were experiencing when receiving support data for newly...

jiyeung commented on Resolved - Delayed Event Notifications for European Locations in OnPlus Service 4 years ago

Hi folks, We have now restored event notification services to their full capacity.We thank you for...

jiyeung commented on The Idea Board! in OnPlus Service 4 years ago

Fantastic feedback everyone!!  Keep it all coming and we'll make sure to keep this list updated...

jiyeung commented on Onplus 'mapping' in OnPlus Service 4 years ago

Hey Chris, I'll add this one to our idea board!  Thanks for your input...-Jimmy

jiyeung commented on Login Access On Manually Added Router in OnPlus Service 4 years ago

Hi Christian, Just a few comments on the scenario you presented.  The Generic IOS driver is mainly...

jiyeung commented on Cisco OnPlus ON100 & Scanner - Feature Summary for Cisco Devices in OnPlus Service 4 years ago

The 1140 Access Point is the last item on the list.  You can also choose to view as PDF if you are...

jiyeung commented on Login Failures on All Servers in OnPlus Service 4 years ago

Hello there!We're sorry to hear that you have been experiencing this inconvenience.  The OnPlus...

jiyeung commented on Error when trying to look at Contract Information in OnPlus portal in OnPlus Service 4 years ago

Thanks for the feedback!   We'll take a deeper look at what might be causing this and get back to...

jiyeung commented on Login/Enable/SNMP Credentials in OnPlus Service 4 years ago

That's correct... A good place to check is the tips/tricks per device in the support device matrix...

jiyeung commented on Automatic Reporting Coming as Zip File in OnPlus Service 4 years ago

Apologies up front for all of the questions... Which reports did you schedule to run and did they...

jiyeung commented on Support for WLAN Controllers in OnPlus Service 4 years ago

We definitely have been exploring the option of adding in Wireless Controllers, but nothing has...

jiyeung commented on OnPlus - Router IP Flapping between addresses in OnPlus Service 4 years ago

Hi Todd, I just sent you a PM to schedule some time for tomorrow if it meets your schedule.  We can...

jiyeung commented on OnPlus misreporting device up/down status in OnPlus Service 4 years ago

Hey Bjorn, When you say that the device is being reported in a down state, this is from the host/up...

jiyeung commented on Monitoring - Multiple VLANS with IOS ZBF Router. in OnPlus Service 4 years ago

Hey Todd, I don't think enabling the ZBF should affect the discovery process, unless you're...

jiyeung commented on OnPlus - Beta - European - reporting PDF format not working in OnPlus Service 4 years ago

Hi Austen, Thanks for the feedback!  I'll check to see if one of our team members can help take a...

jiyeung commented on OnPlus: Portal-to-appliance connection Failed when rediscover command issued in OnPlus Service 4 years ago

Glad to hear that fixed the issue Kurt!

jiyeung commented on RV220W and OnPlus device detection in OnPlus Service 4 years ago

Hi Alan, I sent you a private message offline to get some additional contact information.  I'd like...

jiyeung commented on Best Practice Configuration - OnPlus LAN port to switch in OnPlus Service 4 years ago

Hey Todd, The ON100 uses a combination of protocols and data gathered from  these devices to build...

jiyeung commented on RV220W and OnPlus device detection in OnPlus Service 4 years ago

Hi Alan, Unfortunately, I don't have any updates yet on my end but will plan on getting some input...

jiyeung commented on OnPlus: Portal-to-appliance connection Failed when rediscover command issued in OnPlus Service 4 years ago

Hi Kurt, I just wanted to confirm that your site communication is up and that you do see an active...

jiyeung commented on RV220W and OnPlus device detection in OnPlus Service 4 years ago

Hey Alan, Sorry to see you're getting some double discovery on device there.  For the incorrect...

jiyeung commented on On Plus Config Backup error in OnPlus Service 4 years ago

Hi Mathew, We're constanly adding in support for more devices and we are going to be focusing on...

jiyeung commented on How do I look for a "cause" for a "Warning"? in OnPlus Service 4 years ago

Hi Paul, The message you received was due to the ON100 Network Agent losing it's connection to the...

jiyeung commented on Problem Monitor Port stops working in OnPlus Service 4 years ago

Hi Michael, My gut feeling tells me that it's likely to be an issue with NTOP than with the...

jiyeung commented on Some more features in the pipeline - Our Top 10 - What do you think? in OnPlus Service 4 years ago

Adrian Lewis wrote:Would love to see some tools to manage & monitor Mediatrace (and/or...

jiyeung commented on Some more features in the pipeline - Our Top 10 - What do you think? in OnPlus Service 4 years ago

Hi Michael, Thanks for taking the time to chat with me today!   In addition to placing the ON100 as...

jiyeung commented on Still too many discovery issues in OnPlus Service 4 years ago

Hi Chandra, Chandra Manubothu wrote: Thanks Jimmy for prompt response.  Content  in https://...

jiyeung commented on Still too many discovery issues in OnPlus Service 4 years ago

Hey Michael, Thanks for taking the time to chat with me today.  I'll setup something for early next...

jiyeung commented on Some more features in the pipeline - Our Top 10 - What do you think? in OnPlus Service 4 years ago

mkozicki wrote:I reset everything and it's a 2801 router and it just does not seem to find the...

jiyeung commented on Still too many discovery issues in OnPlus Service 4 years ago

mkozicki wrote:I am going to go crazy with this also.  I can't get the driver to work for my...

jiyeung commented on Still too many discovery issues in OnPlus Service 4 years ago

Chandra Manubothu wrote: Hi Jimmy:    Do you know what protocols/mibs can be used for ASA/PIX...

jiyeung commented on Some more features in the pipeline - Our Top 10 - What do you think? in OnPlus Service 4 years ago

mkozicki wrote:I would like to see the ability to make agents that can be set on a per customer as...

jiyeung commented on Feature Request Round 2 - Deployable monitoring profiles in OnPlus Service 4 years ago

Hi Jas, Thanks for your additional feedback for OnPlus.  We're always listening, so do please keep...

jiyeung commented on Issues when trying to stay logged into SA520W while Onplus device connected in OnPlus Service 4 years ago

Hey Aj, When you try locally logging into the web interface, do you still have the OnPlus remote...

jiyeung commented on Still too many discovery issues in OnPlus Service 4 years ago

Hey Jas, This would apply to all devices.  Keep in mind that selecting a driver before entering any...

jiyeung commented on Feature Request - Timed Removal, Ignore IP Range, Autoplace by IP in Topology in OnPlus Service 4 years ago

Thanks for the great feedback Jas!  I like this as it gives more flexbility in where auto discovery...

jiyeung commented on Bug: Android Mobile App in OnPlus Service 4 years ago

Thanks for the feedback Jas!  I will pass this on to our mobile team for them to review and make...

jiyeung commented on I am pretty frustrated with this product in OnPlus Service 4 years ago

Hey Amit, Thanks for taking some time to chat with me!  As we talked about, the Catalyst 45xx...

jiyeung commented on Still too many discovery issues in OnPlus Service 4 years ago

Hello Jas!For the credentials you are entering, OnPlus will try to login with any telnet login if...

jiyeung commented on I am pretty frustrated with this product in OnPlus Service 4 years ago

I am sorry to hear that you have been having issues with the OnPlus service thus far.  Let me send...

jiyeung commented on Duplicate Devices in OnPlus Service 4 years ago

Hi Aaron, After digesting some of the logs our guys were able to narrow down why the duplicate...

jiyeung commented on Duplicate Devices in OnPlus Service 4 years ago

Hey Aaron, I just wanted to let you know that we were able to pull some logs from the site in...

jiyeung commented on Host up/down state constantly misreporting in OnPlus Service 4 years ago

Thanks for all of the clarification above!  The AP's, wireless controller, and the ON100 are in the...

jiyeung commented on Host up/down state constantly misreporting in OnPlus Service 4 years ago

Are you sourcing the ping to the device in your test from the same network as the ON100?  When we...

jiyeung commented on Duplicate Devices in OnPlus Service 4 years ago

Hi Aaron, I have seen a few different instances where this could possibly occur.  I've come across...

jiyeung commented on Not seeing all devices in OnPlus Service 4 years ago

I was able to discover across my 2911 ISR G2 platform using the generic SNMP switch driver.  Even...

jiyeung commented on Portal Timeout in OnPlus Service 4 years ago

Currently there isn't a capability to disable the inactivity timeout on the OnPlus portal.  The...

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