John Platts

Member Since: Mar 08, 2010

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John Platts's Activity on Cisco Support Community
Currently displaying 50 results

John Platts has created Upgrading BE6000 from 10.0 to 10.5

9 months 2 weeks ago
We currently have a customer that is currently running the BE6000 10.0 release...

John Platts has created Need assistance routing inbound calls from a SIP trunk to different extensions in different partitions

1 year 3 weeks ago
I already have the CUCM system installed, and I have already added the SIP...

John Platts has created How many domains can Prime Collaboration Advanced manage with the BE6000?

1 year 1 month ago
The BE6000 Administration guide states that "Most BE6K deployments have a...

John Platts has commented on UC500\UC300\BE3000 EOL

2 years 1 day ago
UC500 and CME both support overlay buttons, but only on IP phones that support...

John Platts has commented on UC500\UC300\BE3000 EOL

2 years 1 day ago
The UC520, UC540, and UC560 hardware platforms are actually outdated. The UC520...

John Platts has created SRP541W does not recognize Pantech UML295 USB 4G modem

2 years 1 month ago
One of our customers is trying to get a Pantech UML295 USB 4G modem working,...

John Platts has created Support for 7931G phones on BE3000

2 years 8 months ago
I have looked at the data sheet and the software compatibility matrix for the...

John Platts has commented on UC 500 Software Packs

2 years 8 months ago
BE3000 is actually based on the full Cisco Unified Communications Manager (...

John Platts has created Are there plans to support the 9900 series phones with the BE3000 solution?

3 years 2 months ago
Are there plans to support the 9900 series phones with the Business Edition...

John Platts has commented on Auto Attendant on BE3000

3 years 2 months ago
When is the 8.6.5 release due to be released?

John Platts has commented on Can Cisco BE3000 support third-party Voice recoders vendor?

3 years 2 months ago
CallRex call recording from Telrex will work with the BE3000 system. However,...

John Platts has created Auto Attendant on BE3000

3 years 2 months ago
How many levels of auto attendant are supported on the BE3000? How many auto...

John Platts has created When will the 8.6.4 release for BE3000 be available?

3 years 2 months ago
When will the 8.6.4 release for BE3000 be available? I have been to the BE3000...

John Platts has created How do I configure 4 T1's with the BE3000?

3 years 3 months ago
We are proposing the BE3000 solution to a customer who has 4 PRI T1's, and the...

John Platts has commented on Will Jabber SDK applications work with the Business Edition 3000?

3 years 3 months ago
I was asking this question since our company has considered integrating the...

John Platts has commented on Will Jabber SDK applications work with the Business Edition 3000?

3 years 3 months ago
I was asking this question since our company has considered integrating the...

John Platts has created Will Jabber SDK applications work with the Business Edition 3000?

3 years 3 months ago
I am aware of the Cisco Jabber SDK, and I do know that Cisco Jabber SDK...

John Platts has created Support for new Cisco Small Business products with SBCS solution

3 years 3 months ago
Are there plans to add CCA support for the WAP121 and/or WAP321 wireless access...

John Platts has commented on Need help getting CallConnector license keys

3 years 4 months ago
Good answer, but this customer has already used the trial.David, what...

John Platts has commented on Need help getting CallConnector license keys

3 years 4 months ago
Good answer, but this customer has already used the trial.David, what...

John Platts has created Need help getting CallConnector license keys

3 years 4 months ago
We have a customer who needs CallConnector license keys immediately, and we...

John Platts has created Support for MCS 7890 at remote site

3 years 4 months ago
My company has deployed the UC520 and UC540 in multisite scenarios, and we have...

John Platts has commented on UC520 CUE Install

3 years 4 months ago
Tyler,Did you find a replacement CompactFlash card that worked correctly with...

John Platts has commented on UC520 CUE Install

3 years 4 months ago
Tyler,Did you find a replacement CompactFlash card that worked correctly with...

John Platts has commented on UC520 CUE Install

3 years 4 months ago
David,It appears that we have at least one customer that might need to have the...

John Platts has commented on UC520 CUE Install

3 years 4 months ago
David,It appears that we have at least one customer that might need to have the...

John Platts has commented on UC 500 Software Packs

3 years 4 months ago
I have noticed that Cisco has released the SPA512 and SPA514 IP phones. Are...

John Platts has commented on UC 500 Software Packs

3 years 4 months ago
I have noticed that Cisco has released the SPA512 and SPA514 IP phones. Are...

John Platts has commented on Call Recording for the UC320W

3 years 6 months ago
CallRex Call Recording by Telrex does work with all of the Cisco Unified...

John Platts has commented on Call Recording for the UC320W

3 years 6 months ago
CallRex Call Recording by Telrex does work with all of the Cisco Unified...

John Platts has created Issues that need to be fixed in Smart CallConnector Toolbar 2.2

3 years 6 months ago
We have a UC540 customer that was using Smart CallConnector Toolbar 2.1, and we...

John Platts has created Support for the Cisco Cius on UC500

3 years 7 months ago
The Cisco Cius is currently supported on CallManager, CMBE 5000, and CMBE 6000...

John Platts has created Need for wand tool in the SCC Toolbar

3 years 7 months ago
I had installed version 2.1 of the SCC toolbar, but I couldn't find the wand...

John Platts has commented on Looking for opinions/advice on Smart CallConnector server

3 years 7 months ago
CMBE 3000 actually supports the Jabber Client with the 8.6(3) release or later...

John Platts has commented on Looking for opinions/advice on Smart CallConnector server

3 years 7 months ago
CMBE 3000 actually supports the Jabber Client with the 8.6(3) release or later...

John Platts has commented on Multisite dial-plan

3 years 9 months ago
Yes, it is actually possible to do so on the UC500 series. However, this kind...

John Platts has commented on Only 7 PoE ports working on UC540

3 years 9 months ago
The PoE capacity of a UC520 or UC540 is 88W. If you are using color screen 7900...

John Platts has commented on Good free/cheap sound editor for .au and wav files

3 years 10 months ago
I have used Audacity to convert MoH files to the 8000 Hz G.711 codec required...

John Platts has created 9.x software pack for UC500 series

3 years 10 months ago
I have seen that the next software pack is planned to be released in January...

John Platts has commented on Time is 4 hours off on 7975 phones

3 years 10 months ago
The above settings are actually correct for Eastern Time. Here is another...

John Platts has commented on Time is 4 hours off on 7975 phones

3 years 10 months ago
There are three different places in the UC500 configuration where the time zone...

John Platts has commented on How many wire pairs does my VOIP phone use?

3 years 10 months ago
Non-gigabit Ethernet over twisted pair cables with RJ-45 connectors (either...

John Platts has created Improvements to audio quality on SPA303 phones

3 years 11 months ago
We have a customer that has been experiencing audio quality issues with SPA303...

John Platts has commented on SPA525G2 voice Quality poor , IP communctor Perfect on same site

3 years 11 months ago
We have also seen the issue with release 7.4.8 on the SPA303 phones.

John Platts has commented on SPA525G2 voice Quality poor , IP communctor Perfect on same site

3 years 11 months ago
I have heard a customer experiencing a similar audio quality issue with the...

John Platts has commented on SIP Diversion Header

3 years 11 months ago
Here is the CLI for disabling the diversion header:voice class sip-profiles...

John Platts has commented on SIP Diversion Header

3 years 11 months ago
Yes, it is actually possible to exclude or disable the SIP diversion header for...

John Platts has commented on GIG Ethernet phone support

4 years 1 week ago
To use 6945 phones with Cisco Unified CME, you either have to upgrade to CME 8....

John Platts has commented on GIG Ethernet phone support

4 years 1 week ago
The Gigabit Ethernet phones supported on the UC500 series today include the...

John Platts has commented on Review of CCA 3.1 & SWP-8.2 [UPDATED 08-08-2011]

4 years 3 weeks ago
Here are the IP phones that support the iLBC codec:6900 series IP phones7906,...

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John Platts's Stats

Points203
Discussion started 94
Answers marked as Correct 20
Endorsed 0
Content Rated 26