john_platts

Member Since: Mar 08, 2010

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john_platts's Activity on Cisco Support Community
Currently displaying 50 results

john_platts has created Upgrading BE6000 from 10.0 to 10.5

3 months 3 weeks ago
We currently have a customer that is currently running the BE6000 10.0 release...

john_platts has created Need assistance routing inbound calls from a SIP trunk to different extensions in different partitions

7 months 4 days ago
I already have the CUCM system installed, and I have already added the SIP...

john_platts has created How many domains can Prime Collaboration Advanced manage with the BE6000?

8 months 1 day ago
The BE6000 Administration guide states that "Most BE6K deployments have a...

john_platts has commented on UC500\UC300\BE3000 EOL

1 year 6 months ago
UC500 and CME both support overlay buttons, but only on IP phones that support...

john_platts has commented on UC500\UC300\BE3000 EOL

1 year 6 months ago
The UC520, UC540, and UC560 hardware platforms are actually outdated. The UC520...

john_platts has created SRP541W does not recognize Pantech UML295 USB 4G modem

1 year 7 months ago
One of our customers is trying to get a Pantech UML295 USB 4G modem working,...

john_platts has created Support for 7931G phones on BE3000

2 years 2 months ago
I have looked at the data sheet and the software compatibility matrix for the...

john_platts has commented on UC 500 Software Packs

2 years 3 months ago
BE3000 is actually based on the full Cisco Unified Communications Manager (...

john_platts has created Are there plans to support the 9900 series phones with the BE3000 solution?

2 years 8 months ago
Are there plans to support the 9900 series phones with the Business Edition...

john_platts has commented on Auto Attendant on BE3000

2 years 8 months ago
When is the 8.6.5 release due to be released?

john_platts has commented on Can Cisco BE3000 support third-party Voice recoders vendor?

2 years 8 months ago
CallRex call recording from Telrex will work with the BE3000 system. However,...

john_platts has created Auto Attendant on BE3000

2 years 9 months ago
How many levels of auto attendant are supported on the BE3000? How many auto...

john_platts has created When will the 8.6.4 release for BE3000 be available?

2 years 9 months ago
When will the 8.6.4 release for BE3000 be available? I have been to the BE3000...

john_platts has created How do I configure 4 T1's with the BE3000?

2 years 9 months ago
We are proposing the BE3000 solution to a customer who has 4 PRI T1's, and the...

john_platts has commented on Will Jabber SDK applications work with the Business Edition 3000?

2 years 9 months ago
I was asking this question since our company has considered integrating the...

john_platts has commented on Will Jabber SDK applications work with the Business Edition 3000?

2 years 9 months ago
I was asking this question since our company has considered integrating the...

john_platts has created Will Jabber SDK applications work with the Business Edition 3000?

2 years 10 months ago
I am aware of the Cisco Jabber SDK, and I do know that Cisco Jabber SDK...

john_platts has created Support for new Cisco Small Business products with SBCS solution

2 years 10 months ago
Are there plans to add CCA support for the WAP121 and/or WAP321 wireless access...

john_platts has commented on Need help getting CallConnector license keys

2 years 10 months ago
Good answer, but this customer has already used the trial.David, what...

john_platts has commented on Need help getting CallConnector license keys

2 years 10 months ago
Good answer, but this customer has already used the trial.David, what...

john_platts has created Need help getting CallConnector license keys

2 years 10 months ago
We have a customer who needs CallConnector license keys immediately, and we...

john_platts has created Support for MCS 7890 at remote site

2 years 10 months ago
My company has deployed the UC520 and UC540 in multisite scenarios, and we have...

john_platts has commented on UC520 CUE Install

2 years 10 months ago
Tyler,Did you find a replacement CompactFlash card that worked correctly with...

john_platts has commented on UC520 CUE Install

2 years 10 months ago
Tyler,Did you find a replacement CompactFlash card that worked correctly with...

john_platts has commented on UC520 CUE Install

2 years 10 months ago
David,It appears that we have at least one customer that might need to have the...

john_platts has commented on UC520 CUE Install

2 years 10 months ago
David,It appears that we have at least one customer that might need to have the...

john_platts has commented on UC 500 Software Packs

2 years 11 months ago
I have noticed that Cisco has released the SPA512 and SPA514 IP phones. Are...

john_platts has commented on UC 500 Software Packs

2 years 11 months ago
I have noticed that Cisco has released the SPA512 and SPA514 IP phones. Are...

john_platts has commented on Call Recording for the UC320W

3 years 3 weeks ago
CallRex Call Recording by Telrex does work with all of the Cisco Unified...

john_platts has commented on Call Recording for the UC320W

3 years 3 weeks ago
CallRex Call Recording by Telrex does work with all of the Cisco Unified...

john_platts has created Issues that need to be fixed in Smart CallConnector Toolbar 2.2

3 years 1 month ago
We have a UC540 customer that was using Smart CallConnector Toolbar 2.1, and we...

john_platts has created Support for the Cisco Cius on UC500

3 years 1 month ago
The Cisco Cius is currently supported on CallManager, CMBE 5000, and CMBE 6000...

john_platts has created Need for wand tool in the SCC Toolbar

3 years 1 month ago
I had installed version 2.1 of the SCC toolbar, but I couldn't find the wand...

john_platts has commented on Looking for opinions/advice on Smart CallConnector server

3 years 1 month ago
CMBE 3000 actually supports the Jabber Client with the 8.6(3) release or later...

john_platts has commented on Looking for opinions/advice on Smart CallConnector server

3 years 1 month ago
CMBE 3000 actually supports the Jabber Client with the 8.6(3) release or later...

john_platts has commented on Multisite dial-plan

3 years 3 months ago
Yes, it is actually possible to do so on the UC500 series. However, this kind...

john_platts has commented on Only 7 PoE ports working on UC540

3 years 3 months ago
The PoE capacity of a UC520 or UC540 is 88W. If you are using color screen 7900...

john_platts has commented on Good free/cheap sound editor for .au and wav files

3 years 4 months ago
I have used Audacity to convert MoH files to the 8000 Hz G.711 codec required...

john_platts has created 9.x software pack for UC500 series

3 years 4 months ago
I have seen that the next software pack is planned to be released in January...

john_platts has commented on Time is 4 hours off on 7975 phones

3 years 5 months ago
The above settings are actually correct for Eastern Time. Here is another...

john_platts has commented on Time is 4 hours off on 7975 phones

3 years 5 months ago
There are three different places in the UC500 configuration where the time zone...

john_platts has commented on How many wire pairs does my VOIP phone use?

3 years 5 months ago
Non-gigabit Ethernet over twisted pair cables with RJ-45 connectors (either...

john_platts has created Improvements to audio quality on SPA303 phones

3 years 5 months ago
We have a customer that has been experiencing audio quality issues with SPA303...

john_platts has commented on SPA525G2 voice Quality poor , IP communctor Perfect on same site

3 years 5 months ago
We have also seen the issue with release 7.4.8 on the SPA303 phones.

john_platts has commented on SPA525G2 voice Quality poor , IP communctor Perfect on same site

3 years 5 months ago
I have heard a customer experiencing a similar audio quality issue with the...

john_platts has commented on SIP Diversion Header

3 years 5 months ago
Here is the CLI for disabling the diversion header:voice class sip-profiles...

john_platts has commented on SIP Diversion Header

3 years 5 months ago
Yes, it is actually possible to exclude or disable the SIP diversion header for...

john_platts has commented on GIG Ethernet phone support

3 years 6 months ago
To use 6945 phones with Cisco Unified CME, you either have to upgrade to CME 8....

john_platts has commented on GIG Ethernet phone support

3 years 6 months ago
The Gigabit Ethernet phones supported on the UC500 series today include the...

john_platts has commented on Review of CCA 3.1 & SWP-8.2 [UPDATED 08-08-2011]

3 years 7 months ago
Here are the IP phones that support the iLBC codec:6900 series IP phones7906,...

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john_platts's Stats

Points203
Discussion started 94
Answers marked as Correct 20
Endorsed 0
Content Rated 26