Josh K.

Member Since: Sep 12, 2013

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Josh K. commented on CUC: User Notification Device in Unified Communications Applications 1 month ago

Oh snap! That will be much easier than logging into each User via PCA that requires this option....

Josh K. commented on CUC: User Notification Device in Unified Communications Applications 1 month ago

Hi Rob, I assumed that since you can't set up a schedule in Admin, I wouldn't be able to in PCA. I...

Josh K. commented on SCCP and SIP Phone Communication in IP Telephony 2 months ago

Thanks Jitender. Your input is appreciated. JK

Josh K. commented on CUIC Call Back Reporting in Contact Center 2 months ago

The only way I've been able to find this information is through CDR Analysis and Reporting the Call...

Josh K. commented on Supervisor Desktop Errors in Contact Center 3 months ago

I restarted the Engine, and despite running into an error with a license file, this fixed the issue...

Josh K. commented on Time in CDR Analysis & Reporting in Unified Communications Applications 8 months ago

Thanks Rob. I searched through the Forum and didn't come across this thread. I'll give it a try and...

Josh K. commented on CUIC Administration Page - OAMP in Unified Communications Applications 1 year ago

Hi Deepak, I have figured it out. The SMTP Config is in UCCX Admin. I think the OAMP is from a...

Josh K. commented on CUIC Administration Page - OAMP in Unified Communications Applications 1 year ago

I am having the same issue. Did you ever find a resolution for it?

Josh K. commented on IVR Ports & CTI Ports in Contact Center 1 year ago

Deepak, thank you for confirming this. This will help me out a lot. Thanks again.

Josh K. commented on Agent disappearing from Supervisor Desktop in IP Telephony 2 years ago

Have you found a resolution to this issue? I'm experiencing the same problem with one user out of...

Josh K. commented on Unable to Answer Call from CSQ in IP Telephony 2 years ago

Yes to both questions.

Josh K. commented on Unable to Answer Call from CSQ in IP Telephony 2 years ago

It acts as if the call was just placed on hold rather than the transfer attempt. After they...

Josh K. commented on Hunt Pilot Routing Issues in IP Telephony 2 years ago

Oh Snap! That works!Thanks a lot Gagarin!JK

Josh K. commented on Hunt Pilot Routing Issues in IP Telephony 2 years ago

Unity Connection is the VM component, but we are using SCCP, not SIP.Thanks, JK

Josh K. commented on PRI Activity in Unified Communications Applications 2 years ago

Thanks for the RTMT documentation. I wasn't aware that document was available. Huge help. Josh

Josh K. commented on CCX 8 - Monitoring works but call recording does not. in Contact Center 3 years ago

Thanks Brad. I'm a Cisco newby, so I'm taking baby steps to learn some stuff not touched on in the...

Josh K. commented on CCX 8 - Monitoring works but call recording does not. in Contact Center 3 years ago

Hi Fabio,I was wondering if you resolved the issue with your recording. I am having the same issue...

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